If the error appears when you log in, you need to follow these steps to solve it

1. Make sure that the medium with the certificate is inserted (the medium with the certificate, as a rule, is a floppy disk or a ruToken smart card). The media must match the selected certificate.

2. Open "Start"> "Control Panel"> "CryptoPro CSP"> "Tools" tab> "Delete remembered passwords" button. In the window that opens, select the "User" item in the "Delete all remembered private key passwords" section and click on the "OK" button.

If, when reinstalling the certificate, the "Select key container" window is empty, or the required container will not be displayed in it, then use the following recommendations.

4. If a floppy disk is used as a key medium, it should not be write-protected (on a write-protected disk, both slots located in the corners of the medium are open).

5. If a flash drive, the name of which has been changed, is used as a key carrier, then the previous name must be returned.

6. If a floppy disk or flash drive is used as a key container, you must make sure that there is a folder in the root of the media containing the files: header, masks, masks2, name, primary, primary2. Files must have the extension . key, and the folder name format should be: xxxxxx.000 .

If any files are missing or are not in the correct format, then the private key container may have been damaged or deleted. Also, the container can be damaged if you cannot copy these files, for example, to the Desktop.

If there is no folder with the listed files on a floppy disk (flash drive), then there is no certificate on it. It is necessary to check if the certificate is contained on other media.

If an error appears while working in the system, to solve it, you must perform the following steps

1. If this message appears when you try to open any document, then it is often accompanied by an error when decrypting data . To solve it, use the following guidelines.

2. When opening a document, try several times to click on the "Cancel" button in the key carrier request window that opens.

3. It is likely that the document, upon opening which an error occurs, has been encrypted into several certificates. If at the same time one of the key media with an outdated certificate was lost or damaged, then this certificate can be deleted from the "Personal" and "Other users" stores.

To do this, select Start> Control Panel> Internet Options. Go to the "Contents" tab and click on the "Certificates" button.

After that, you need to go to the "Other users" tab, if there are personal certificates in the list, they must be deleted. Only certificates of regulatory authorities should remain on this tab.
You can remove certificates from the Other Users store using

Thank you very much, Mikhail, we did everything promptly and the main thing is clear to me ... Since we have found a common language. I would like to continue the communication with you in the future. I look forward to fruitful cooperation.

Olesya Mikhailovna - General Director LLC "VKS"

On behalf of the State Unitary Enterprise "Sevastopol Aviation Enterprise" we express our gratitude for the professionalism and efficiency of your company! We wish your company continued prosperity!

Guskova Lilia Ivanovna - manager. SUE "SAP"

Thank you, Mikhail, very much for your help with the design. Very qualified employee +5!

Nadia Shamilevna - entrepreneur IP Anoshkina

On behalf of the company "AKB-Auto" and on my own behalf, I express my gratitude to you and all employees of your company for the productive and high-quality work, sensitive attitude to the client's requirements and efficiency in the execution of the ordered work.

Nasibullina Alfira - Senior Manager"AKB-Auto"

I would like to thank the consultant Mikhail for the excellent work, timely and complete consultations. He is very attentive to the client's problems and questions, prompt solution of the most difficult situations, it would seem to me. It's a pleasure to work with Mikhail !!! Now I will recommend your company to my clients and friends. And the technical support consultants are also very polite, attentive, helped to cope with the complex installation of the key. Thanks!!!

Olga Sevostyanova.

Acquiring a key turned out to be very easy and even enjoyable. Many thanks for the assistance to manager Mikhail. Explains complex and massive things to understand, succinctly, but very clearly. In addition, I called the free hotline and online, together with Mikhail I left a request. I got a key made in 2 working days. In general, I recommend it if you save your time, but at the same time want to have an understanding of what you buy and what you pay for. Thanks.

Levitsky Alexander Konstantinovich Samara

Personal gratitude to the consultant Mikhail Vladimirovich for prompt advice and work on the accelerated receipt of the ES certificate. During the preliminary consultation, the optimal set of individual services is selected. The end result is immediate.

Stoyanova N.L. - Chief Accountant LLC "SITEKRIM"

Thank you for your prompt work and competent help! I was very pleased with the consultation!

Dmitry Fomin

Expert Sistema LLC would like to thank the consultant Mikhail for the prompt work! We wish your company growth and prosperity!

Sukhanova M.S. - AppraiserLLC "Expert System", Volgograd

Thanks to the consultant who introduced himself as Mikhail for his prompt work with clients.

Stepan Gennadievich Ponomarev

Many thanks to the consultant Mikhail for his assistance in obtaining an EDS. For prompt work and advice on issues arising in the process of registration.

Leonid Nekrasov

The company, represented by its consultant Mikhail, does the impossible! Acceleration of accreditation in less than 1 hour! Payment upon delivery of the service. I thought it couldn't happen. With full responsibility, I can advise you to contact the Center for issuing electronic signatures.

If you get an error while logging in, you need to follow these steps to resolve it:

1. Make sure that the medium with the certificate is inserted (the medium with the certificate, as a rule, is a floppy disk or a ruToken smart card). The media must match the selected certificate.

2. Open Start / Control Panel / CryptoPro CSP/ tab Service/ button Delete memorized passwords(see fig. 1). In the window that opens, select the item User In chapter Delete all remembered passwords private keys and press the button OK.

Rice. 1. Removing memorized passwords

3. Next, you need to reinstall your personal certificate through CryptoPro (see How to install a personal certificate?).

If, when reinstalling the certificate, the Selecting a key container will be empty, or the required container will not be displayed in it, then use the following recommendations.

4. If a floppy disk is used as a key medium, it should not be write-protected (on a write-protected disk, both slots located in the corners of the medium are open).

5. If a flash drive, the name of which has been changed, is used as a key carrier, then the previous name must be returned.

6. If a floppy disk or flash drive is used as a key container, make sure that at the root of the carrier there is a folder containing files: header, masks, masks2, name, primary, primary2... Files must have the extension .key, and the format of the folder name should be as follows: xxxxxx.000.

If any files are missing or are not in the correct format, then the private key container may have been damaged or deleted. Also, the container can be damaged if you cannot copy these files, for example, to the Desktop.

If there is no folder with the listed files on a floppy disk (flash drive), then there is no certificate on it. It is necessary to check if the certificate is contained on other media.

If an error appears while working in the system, to solve it, you must perform the following steps:

1. If this message appears when you try to open a document, then it is often accompanied by error when decrypting data. To solve it, use the following guidelines.

2. When opening a document, try to press the button several times. Cancellation in the key carrier request window that opens.

3. It is likely that the document, upon opening which an error occurs, has been encrypted into several certificates. If at the same time one of the key media with an outdated certificate was lost or damaged, then this certificate can be deleted from the storage Personal and Other users.

To do this, select the menu Start / Control Panel / Internet Options... Go to tab Content and press the button Certificates(see Fig. 2).

Rice. 2. Internet Options.

Rice. 3. "Personal" tab

After that, you need to go to the tab Other users, if there are personal certificates in the list, they must be removed. Only certificates of regulatory authorities should remain on this tab.
Remove certificates from storage Other users you can also use