MTS support services work around the clock, receiving calls from subscribers. Dialing here is carried out by three phone numbers - for network customers, for calls from numbers of other operators, for calls from international roaming. To call the MTS operator, use our instructions for quick dialing.
First you need to remember that it is impossible to contact the operator's specialists without an answering machine. There are no phones that allow you to call directly on the network. It is also impossible to order a callback - this functionality is not implemented. For everything else, there is a free short number 0890, which operates around the clock.
The MTS help desk number 0890 is multi-channel. Call center specialists handle dozens of simultaneously incoming calls. The waiting time for a consultant during peak hours is 10-15 minutes, sometimes longer. During free hours, a connection with a live operator is established in 1-2 minutes. The queue is formed automatically, it will not be possible to influence it. Calls to the MTS operator number 0890 are free of charge.
There is an opinion that priority in dialing is given to subscribers with the highest monthly fee. According to the same version, subscribers using tariffs without a monthly fee are transferred to the end of the queue.
How to call from any mobile or landline
To call MTS from another operator, you should dial a single number 8-800-250-0890. It is available both from cellular and landline phones - from mobile phones for free, from landlines too, as well as to any numbers in the 8800 standard. Dial the number, get through the voice menu, wait for a connection with a live consultant and ask him a question of interest.
There is a small life hack - if the MTS 0890 phone does not connect with specialists, call 8-800-250-0890 from another phone (Beeline, MegaFon, Tele2, Tinkoff). A similar scheme is used on Beeline - customers of this network dial the hotline from the numbers of other operators (as well as from city phones).
Number for corporate clients and legal entities
The help desk for individuals is not suitable for solving problems of corporate clients. A separate hotline has been created for them at 8-800-250-0990. She works with individual entrepreneurs and legal entities. Do not use this number if you are an individual - only corporate clients are advised here.
How to call an MTS operator in Crimea
Crimean subscribers of MTS are served by the hot line of the Krasnodar Territory. Call 0890, go through the voice menu, wait for a connection with a help desk specialist. From landlines, use the number 8-800-250-0890.
Call in roaming
To speak with an MTS specialist from international roaming, call +7-495-766-01-66. Dial the number in this format - without the eight and through "+7". The system will connect the subscriber with the consultant as quickly as possible. Calls from MTS numbers are made free of charge.
How to quickly get through to a "live" operator
The MTS 0890 telephone is the same for all subscribers who are individuals. And all callers have to wait their turn. You won’t be able to get past the voice menu - there are no workarounds and direct phones.
To connect with MTS specialists as quickly as possible, call in the late morning and afternoon hours or late in the evening. During peak hours (morning, lunch, evening) the hotline is busy, waiting time for an answer reaches 15-20 minutes. If the problem is urgent, go to the nearest service office.
Combinations for connecting with a "live" operator
All MTS subscribers can call the operator from their mobile by dialing the short number 08460 or 0890. Both phones work in Russia.
A call to tech support is free.
To contact the MTS operator:
- you should listen to the voice menu;
- according to prompts at the right time, first click on the number with the item “lost SIM card or an emergency has arisen” - this is the number 5, but it changes regularly and may be different, for example 4;
- Then press 0;
- after these manipulations, you will be switched to the direct number of the "live" operator of the MTS help desk.
Other ways to contact MTS technical support
Another way to contact MTS hotline specialists is to chat on the website or in your personal account. Log in and ask your question. The answer will go to your personal account or chat within a few minutes. You can also use the mobile app. The feedback form on the MTS website is closed.
It is not difficult to get through to MTS - use the numbers 0890 and 8-800-250-0890 for this and forget about calls without an answering machine. Please call at the above times to avoid long waiting times. And some tasks are most conveniently solved through your personal account - here you can get details, change the tariff, disable paid options, and deal with subscriptions once and for all.
Some issues are difficult to resolve without the help of the MTS help desk, but it is not always possible to get through on the first try, so MTS has provided several options for contacting the MTS Russia operator:
Ask a question to the MTS operator by phone by dialing the support number or choose another method of communication - it's up to you.
How to call from mobile?
We have already briefly described the main way to communicate with the MTS network operator - using a call from a mobile. Now it’s worth taking a closer look at this method and some of the others listed - additional information will help to avoid a lot of problems that tend to arise during the transition “from words to deeds”.
So, we are talking about ways to contact a “live” operator, that is, not with a robotic system, but with a real person whose job is to listen carefully to your problem and help in solving it, focusing on the specifics of a particular situation. Now step by step.
As for the waiting on the line itself, it is best to solve your problems with the operator in the first half of any weekday, ideally before the lunch break. At this time, you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this time, because it is the most convenient, but this is precisely what prevents a speedy resolution. The network is corny overloaded at one time, and idle for a long time - at another.
How to contact from another network?
Now let's analyze the situation when you are not an MTS subscriber, but you really need to get through to the MTS operator. This happens, for example, when a family member wants to recover a phone number whose SIM card was lost along with the phone. 
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without monetary costs).
The way out of the situation is very simple - dial 8-800-250-0890 from your mobile number, and press the call key. For subscribers of other networks, by default, redirection to a queue to a “live” operator is provided, however, the service operation algorithm is regularly updated, so you may encounter, for example, a command menu. 
As a rule, there is nothing complicated: you just need to select a command called "Technical support", after which you will be redirected to the operator.
Please note that calls to the number 8-800-250-0890 are possible for subscribers of all existing networks, but only in Russia - a different number is provided for communication with the MTS operator outside the Russian Federation. The call to the specified number is not charged by MTS, withdrawals are possible only at the initiative of your network operator, but most large companies do not do this.
How to call from a corporation?
If you are the owner or the person responsible for the corporate number and want to contact the operator - there is no point in waiting extra time! You can merge accounts, carry out basic operations, find out up-to-date data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile and press the call key.
If you try to call the MTS operator, you will very soon find that the company has done everything possible to avoid "live" communication with its subscribers. Apparently, they believe here that MTS customers can solve all problems with the help of an autoinformer or on the official website mts.ru.
How to get through to a "live" operator from a mobile MTS?
All subscribers of the MTS operator are well aware of the free short number 0890 . Everyone is also well aware of how difficult it is to reach a live person using it: the waiting time on the line can be 30-40 minutes or even more.
But few people know that the operator has two more free short numbers to connect to the customer support center. This 08460 And 0605 .
Perhaps you have already met the number 08460 when you clicked the help button in the mobile app. And for sure you had doubts: “Is this a paid number?”. We hasten to dispel them: call the MTS operator by a short number 08460 can be completely free.
Number 0605 The operator does not advertise at all. Moreover, the official website says that it only works for VIP clients. But in fact, absolutely all subscribers can call the support service using this phone for free.
Regardless of which of the listed numbers you call the operator, you will first have to listen to the autoinformer. The good news is that the voice menu is the same for all three customer service phones. Therefore, to connect with a "live" operator, you need to follow one algorithm:
- Call one of the short numbers.
- Listen to company news and offers and wait for the voice menu to start. You can not wait for the autoinformer to announce the entire menu, but immediately press the key 2 , then 0 .
- Now you will be asked to evaluate the quality of service. You can agree or refuse by pressing the appropriate keys - 0 or 1 which one, it doesn't matter.
- After these actions, the autoinformer will inform you that the operator will answer you soon and all conversations are recorded. You just have to wait for the connection.
How to call the MTS hotline from other phones
It has been noticed that if you call the operator at the number "8-800 ..." from any other phone, be it Megafon, Beeline or a landline number, the connection with a "live" specialist is much faster. But if you try to call this phone from a mobile MTS, you will hear that this number is not in service. So this option for communicating with support is only suitable if you have a SIM card from another operator.
Instruction:
- Call toll free number 8-800-250-0890 from the phone of any mobile operator ( not MTS) or from a landline phone.
- Wait for the start of the voice menu and press the key 1 , then 0 .
- Agree or refuse to evaluate the work of the operator by pressing the corresponding key.
- Wait for a connection with a specialist. Usually waiting on the line is 10-20 minutes.
Note:
You can reach the operator by phone numbers 0890, 08460 and 0605 only from the MTS SIM card. For calls from the phones of all other providers, the number 8-800-250-0890 is intended.
MTS operator number for corporate clients
If you are the owner of an MTS corporate number, then to contact the support service, call the unified federal number 8-800-250-0990 .
How to contact the MTS operator in roaming?
In national roaming, that is, when traveling around Russia, you can call the customer support service using the same numbers as in your home region - 0890 or 8-800-250-0890 . How to reach a live specialist on these phones, see above.
For subscribers who are abroad (in international roaming), there is a hotline number +7-495-766-0166 . If you call from an MTS SIM card, then the call is free. Please note that this number must be dialed in the international format - via +7 .
How to call an MTS operator from Crimea?
Since Crimea is a subject of the Russian Federation, the same numbers operate on its territory as throughout Russia. It does not matter whether you purchased a SIM card on the territory of the peninsula or came here from another city in the Russian Federation. To contact a call center specialist, dial 0890 or 8-800-250-0890 . The call will be free.
If you ended up in Crimea with a Ukrainian MTS SIM card, then you are in international roaming. To call your operator - in MTS Ukraine, you need to call +38-050-508-1111 or short number 111 . Calls to both numbers are free.
When you try to call the MTS operator, you understand that the company has provided all the options in order to limit the possibility of a “live” conversation between the client and the operator to the maximum. Many issues are resolved when visiting the MTS website or when receiving information from an autoinformer. Sometimes you find yourself in a position where you need to call the number of the MTS operator and only a living person can delve into the problem, but the robot cannot do it. This is where the need for face-to-face communication arises.
How to call a "live" MTS operator
If you have already tried to contact the MTS operator, then you may have come to the disappointing conclusion that this is not easy to do. However, there are options to call the hotline and talk to a support person, although you will have to be patient and wait for the connection:
"Call to the operator's official phone for MTS subscribers" As a client of the company in Russia, Uzbekistan or Belarus, you can call two free numbers 08460 or 0890.
To get a connection with a support agent, wait for the voice menu and press the button 2 , after 0 . You will be connected to the operator, but you have to wait a while. But if you really need it, be patient.
