Hardware ID (HID) This is a unique identifier generated from the serial number of the motherboard and other computer hardware. All permanent licenses are linked toHID.

There are two ways to determine your computer's HID.

Attention! No matter how you get the HID, it will always be the same for one computer and for generator applicationHID and for radioserver configurator. Starting from SmartPTT 9.2, HID depends on the Windows OS language. Please generate the HID using the language in the OS settings which will be used during work.

1. Configurator radioserver

Open Radioserver configuratorSmartPTT and go to Settings -> Additional modules -> Licenses . On this tab you can view available licenses for the software and collect the hardware ID.

In area Activation , click on the button Get and the hardware ID will appear in the field above the button.

To copy the HID to the clipboard, click the button Copy . Once the HID is copied, paste the HID into any text file or email to send it to the person who requested it from you.

In cases where SmartPTT Radioserver is not yet installed on your computer, you can use the application SmartPTT Hardware ID which is an independent HID generation software.

Download this app for SmartPTT 9.1.2 and lower You can follow the link HID Generator for versions 9.1.2 and below

Download this app for SmartPTT 9.3.28 and higher You can follow the link HID generator for versions 9,3,28 and higher

Please note that the HID that is compiled by the latest version of the generator can be used for SmartPTT 9.3.28 and higher.

HID generation for SmartPTT starting from version 9.2 and up to version 9.3.28 can be carried out only via the Radioserver Configurator.

Unpack this archive and run the executable file HIDSA . exe .

Identifier– the identifier of your equipment, which must be transferred to SmartPTT technical support and which will be used to generate a license for SmartPTT software.

Company– indicate the name of your company, it will be used to automatically create a letter with HID.

Write to clipboard– The hardware ID will be written to the clipboard, and can be pasted into an arbitrary text file or email.

Write to file- The equipment ID will be written to a text file (*.txt).

FormE- mail– An email will be generated with the hardware ID. This letter must be sent to .

Due to the constant increase in the level of computer literacy, it has long been no secret for most PC users that the Windows operating system does not know how to directly work with computer hardware components. For Windows to interact with hardware, special software is required that will serve as a link between the OS and the components of the PC. Such software is called drivers. The main task of the driver is to convert standard operating system commands into a set of commands that are understandable to a specific device that interacts with the system. Typically, drivers for major computer devices, such as the CPU or hard drive, are included with the operating system. However, to work with other devices, for example a video card, you need to install the appropriate driver.

What if you connected a system or peripheral device to your computer for which you do not have drivers? It even happens that the model name is not indicated anywhere on the device itself, and Windows OS defines the connected device as “unidentified”. In this case, you can use one old, proven method of searching for drivers. To do this, we will first need to find out the personal identifier of the equipment.

Hardware ID Definition

To find out the hardware ID, you need to go to Windows Device Manager. You can get to Device Manager by going to Start>Control Panel>Hardware and Sound>Devices and Printers. You can also open Device Manager in a much easier and faster way. Press the keyboard shortcut Win+R and type in the line Execute the following command: devmgmt.msc.

Look for the unidentified device, which is marked in Device Manager with a yellow symbol with an exclamation point. Right-click on it and select the item in the context menu Properties. In the properties window, go to the tab Intelligence.

Then expand the drop-down list under the item Property and select an item from the list Equipment ID.

If it suddenly happens that there is no item in the list of properties Equipment ID, then you can look for the identifier in points Compatible IDs, Related, Parent or Device Instance Path.

Once you have found the hardware ID, you need to copy it to your clipboard.

Search for a driver on the Internet by ID

There are two ways to search for drivers on the Internet by hardware identifier. The first is to simply paste the copied ID code into the search bar of a Google or Yandex website and thus search all sites with drivers. In principle, this method works, but when searching for drivers for a less common device, the search engine will give you a huge pile of links, most of which will be links to driver search forums, links to English-language sites, and also broken links. As a result, searching for a driver will take you a lot of effort and time, and there is still no guarantee that the driver found will exactly match your device.

The second method involves searching for a driver by identifier on specialized sites. Using this method, although you limit the driver search field to one or more sites, you have a much greater chance of finding exactly the driver you need.

One of the most popular sites for searching for drivers by ID is the site DevID, located at this address: devid.info/ru.

This resource contains a huge database of drivers for all system and peripheral devices, including drivers for biometric devices, drivers for joysticks, and even drivers for modern tape drives.

Having visited the DevID website, paste the previously copied equipment identifier code into the search bar and click on the button Search. However, a search using the full identifier code is rarely successful. Most often, instead of search results, you will see the following message: We can't find the driver *your driver ID*.

In this case, you can try to shorten the identifier name a little, for example, by removing all the characters after the sign & .

As you can see, now the site’s search engine is already producing some results. Of course, searching using the shortened hardware identifier code somewhat reduces the likelihood of an exact match of the found drivers to your hardware model, but this result is still better than nothing. In addition, by scrolling a little through the search results page, you will most likely find the driver you need, since it will be found much more often than others.

This way, you can install any devices on the system, even if you don’t know their name and you don’t have a driver disk for them. And after you find and install a driver for an unidentified device, it would be good to make a backup copy of this driver so that in the future you no longer bother with searching for drivers by ID. You can learn more about how you can back up your drivers in this article: Backing up your drivers.

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“Seven” in most cases independently copes with installing the appropriate software for the equipment, but there are always exceptions. Often, even experienced users have problems with the incorrect operation of computer components and connected devices.

Then the PC owner has to manually correct the situation, for example, search and install drivers. One of the most frequently asked questions is: “What to do if an unknown device is detected in the Windows 7 manager?” - then we will consider step by step all the options for solving this problem.

How to identify problematic equipment?

If difficulties arose immediately after some changes made by the user to the system, for example, new devices or PC hardware components were connected, then finding out the model will not be difficult.

Simply by gradually disconnecting newly connected peripherals from the PC, you can very soon find out the specific culprit and download the appropriate drivers for it from the manufacturer’s official resource.

However, what if this simplest method does not work? Then you will have to use the “Device Manager” in Windows 7.

Methods for launching the utility

To open this service, you must follow these steps:

1. In the “Control Panel” window, go to the “Hardware and Sound” tab;
2. Next, in the “Devices and Printers” subsection, the service you are looking for is located (it is recommended to run it with extended permissions).

Second method:

1. Call the context menu from “My Computer”;
2. Then click “Manage”;
3. Next, in the “Utilities” section, find the desired manager and open it.

Additional method:

Note: searching for a problematic device will not require any effort or time from the user, since the section with unidentified equipment will already be expanded, and the component itself, as a rule, is always marked with a special yellow icon.

Problem solving techniques

First you need to use the most basic methods.

Automatic driver search

First of all, you should make sure that the automatic detection mode and installation of the appropriate software for computer devices is active.

To this end, you just need to take the following few steps:

1. Log in to the “Control Panel”;
2. Next, open the “Hardware and Sound” tab;
3. Then go to “View devices and printers”;
4. After that, in the “Device installation options” section, make sure that the option “Yes, do this automatically” is activated. If there is no activation mark in this column, be sure to check it;
5. Open "Properties";
6. Click “Update driver”;
7. Ready.

If there is no positive result, proceed to the instructions below:

1. Restart PC;
2. Call the context menu from a blank field in the manager window and click “Update configuration”;
3. Install possible Windows 7 updates;
4. Carry out a full analysis of the system with an antivirus to determine the presence of malicious utilities;
5. Take advantage of third-party applications to update and install drivers, for example, Driver Booster.

Very often, such a useful built-in Windows 7 tool, the “Setup New Devices Wizard,” helps in this situation. To use it, you only need to take a few steps:

1. Launch “Control Panel”;
2. Next, go to “Hardware and Sound”;
3. Then click “Add devices”;
4. Wait for the search process to complete.

Sometimes all these actions are ineffective. Then you should start manually searching and installing the required software. The instructions described below will allow you to do this quickly and easily.

Solving the problem manually

If you know the device model, then finding drivers for it is very easy. To do this, you just need to visit the manufacturer’s official website and install the appropriate software from there. But if the model is unknown, then you should first find out the identifier of the problematic equipment, which is indicated in its properties, opened through the device manager.

You can simply enter the numbers next to VEN and DEV into the search bar of your browser, after which the global network will show the name of this equipment.

The algorithm consists of the following stages:

1. In Windows 7 Manager, right-click on the problematic hardware;
2. Then click “Properties”;
3. Next, go to the “Information” tab;
4. In the “Property” list, click on “ID” or “Instance code”;
5. The searched character combination will be displayed.

A detailed description of how you can quickly determine the device identifier (ID) for further selection and installation of the necessary drivers.

A short introduction

The problem of finding drivers for a variety of devices has already been repeatedly raised in various materials on this resource. The most complete guide on this topic is:.

Within the framework of this article, we will only consider the process of determining the device identifier for subsequent search and installation of the necessary drivers. Unlike the method proposed above, we will not have to download and install additional utilities; we will limit ourselves to the built-in Windows tools. This material is aimed primarily at beginners.

General information about the device ID

For many novice users, the phrase “device identifier” will mean absolutely nothing. Before moving on to the main part of the article, it makes sense to understand what it is and why a certain identifier is needed.

It just so happens that computer equipment consists of a huge number of different chips, devices and other parts. In order for all this to somehow work with Windows, you need to install a small layer - drivers. They are also very different and only work with certain devices. Roughly speaking, if your Wi-Fi does not work, then before installing all the drivers in a row, you need to find out which wireless module you have and what driver is needed for it. And this is where the problems begin. How to find out which module is worth?

It is precisely for this purpose that the device identifier was invented. It contains information about the manufacturer and model of the equipment, which will allow you to avoid a huge pile of problems and install exactly the driver you need.

Technically, this identifier is a set of strings that are stored directly in the device or chip itself. Depending on the type of equipment and connection method, they look like VENxxxx&DEVxxxx, VIDxxxx&PIDxxxx, ACPI... etc.. Instead xxxx Usually there are 4 digits in hexadecimal (0 - 9 and A - F). The first four digits indicate the manufacturer, the second about the device model. Sometimes other lines like SUBSYS that talk about modification. It is along these lines that forum participants in the section of our forum find the necessary drivers.

And so, the question of what an equipment identifier is and why it is needed is more or less cleared up. Let's move directly to its definition.

Determining the Device ID

In operating systems of the Windows family, this process is approximately the same. First you need to open, select the desired device and find this identifier in its properties. Let's look at this in more detail using different systems as an example.

Windows 7

First of all, we need to go to Properties of the system. This is done either through Control Panel - System, or by pressing keys Win+Break, or through Computer properties in the Start menu:

After that, click on Device Manager at the top left:

Find the one you need in the list of devices and go to its properties:

Typically, devices without drivers or with incorrectly installed drivers are marked with yellow icons. They interest us first of all.

After this, in the window that appears, go to the tab Intelligence and select in the window:

The lines we need should appear in the window below. There is no need to copy all of them; one with VEN/VID, DEV/PID and SUBSYS/REV codes is enough. For USB devices like webcams or Bluetooth adapters, these lines look different:

And for touchpads and some system devices, the value of the equipment ID field may be as follows:

On systems with Windows 8, 8.1 and 10, the procedure for determining these strings is generally similar. Let's consider it.

Windows 8, 8.1 and 10

For start Device Manager In addition to the methods mentioned above, you can also use the search built into the system:

After that, select the desired device:

And go to its properties through the context menu. After that, go to the tab Intelligence and select in the window:

As you can see, there is nothing complicated. To complete the picture, let's look at how this is done on Windows XP.

Windows XP

First, go to My Computer Properties:

After that, on the tab Equipment press the button:

After that, select the desired device from the list and open its properties.

Today, USB is one of the most common data transfer protocols between a computer and a connected device. Therefore, it is very unpleasant when the system does not see devices connected to the corresponding connector. Especially many problems arise if interaction with a keyboard or mouse occurs on a PC via USB. Let's figure out what factors cause this problem and determine methods to eliminate it.

In this article we will not discuss problems with the visibility of the device associated with its inoperability, because in this case this equipment should be replaced or repaired. The article will concern cases where the problem is caused by malfunctions or incorrect settings of the system or PC hardware. In fact, there can be many reasons for such a malfunction, and each of them has its own solution algorithm. We'll talk about specific ways to fix this problem below.

Method 1: Microsoft Utility

In many cases, a specially created utility from Microsoft can solve the problem with the visibility of USB devices.

Method 2: "Device Manager"

Sometimes an issue with USB hardware visibility can be resolved by simply updating the configuration in "Device Manager".

1. Click "Start". Click "Control Panel".



2. Come in "System and safety".



3. Now open "Device Manager" by clicking on the corresponding inscription in the block "System".



4. The interface will launch "Device Manager". The problematic device in the list can either be displayed in a block "Other devices", or absent altogether. In the first case, click on the block name.



5. A list of devices will open. Problematic equipment may be indicated there either under its real name or listed as "USB Mass Storage Device". Click on its name with the right mouse button ( RMB) and select "Update configuration...".



6. Device search will be activated.



7. After it is completed and the configuration is updated, it is quite possible that the system will begin to interact normally with the problematic device.

If the required equipment is not displayed at all in "Device Manager", click on the menu item "Action" and then select "Update configuration...". After this, a procedure similar to that described just above will occur.

Method 3: Update or reinstall drivers

If the computer does not see only a certain USB device, then there is a possibility that the problem is due to incorrect installation of drivers. In this case, they need to be reinstalled or updated.

If this option does not help, then there is another method.

1. Click in "Device Manager" by device name RMB. Select "Properties".



2. Go to the tab "Driver".



3. Click on the button "Roll back". If it is not active, click "Delete".



4. Next, you should indicate your intentions by pressing the button "OK" in the dialog box that appears.



5. The procedure for removing the selected driver will be performed. Next, click on the position in the horizontal menu of the window "Action". Select from the list "Update configuration...".



6. Now the device name should appear in the window again "Device Manager". You can check its functionality.

If the system was unable to find the appropriate drivers or the problem was not solved after installing them, then you can use the services of specialized programs for searching and installing drivers. They are good because they will find matches on the Internet for all devices connected to the PC and perform automatic installation.

Method 4: Setting up USB controllers

Another option that can help solve the problem under study is setting up USB controllers. It is still performed in the same place, that is, in "Device Manager".

If this does not help, then you can reinstall the drivers for the group elements listed above "USB Controllers", using the same methods that were described in the presentation Method 3.

Method 5: Troubleshooting the port

It is possible that your computer does not see USB devices simply because its corresponding port is faulty. In order to find out if this is so, if your desktop PC or laptop has several USB ports, try connecting the equipment through a different connector. If this time the connection is successful, it means that the problem is in the port.

To resolve this problem, you need to open the system unit and see if this port is connected to the motherboard. If it is not connected, then connect. If there is mechanical damage or other damage to the connector, then in this case it is necessary to replace it with a working version.

Method 6: Relieving Static Stress

In addition, you can try to remove static voltage from the motherboard and other PC components, which can also cause the problem we are describing.

There is also a possibility that the computer does not see the equipment due to the fact that many USB devices are already connected to it. The system simply cannot cope with such a load. In this case, we recommend that you disconnect all other devices and connect the problematic equipment to the back of the system unit if there is an appropriate connector there. Perhaps this recommendation will help solve the problem.

Method 7: Disk Management

The problem with the visibility of a connected USB device, in this case exclusively a flash drive or external hard drive, can be solved using the system’s built-in tool "Disk Management".

1. Click Win+R. Enter in the field of the shell that appears:

   Apply by pressing "OK".



2. The tool interface starts "Disk Management". You need to monitor whether the name of the flash drive appears and disappears in the window when it is connected to the computer and disconnected. If nothing new happens visually at all, then this method will not suit you and you need to solve the problem using other methods. If changes occur in the list of connected drives when attaching new media, then you can try to solve the problem with visibility using this tool. If next to the name of the disk device there is an inscription "Not distributed", then click on it RMB. Next, select "Create a simple volume...".



3. Will start "Simple Volume Creation Wizard...". Click "Further".



4. Then a window will open where you need to specify the volume size. Since in our case we need the volume size to be equal to the size of the entire disk, then click here too "Further" without making changes.



5. The next window requires you to assign a drive letter. In the corresponding field, select a character that differs from those letters that are already assigned to other drives in the system. Click "Further".



6. The following settings window opens. Here in the field "Volume Label" You can enter a name that will be assigned to the current volume. Although, this is not necessary, since you can leave the default name. Click "Further".



7. The next window will provide a summary of all the data entered in the previous steps. To complete the procedure, just click on the button "Ready".



8. After this, the volume name and status will appear opposite the media name "Fixed". Next click on it RMB and select “Make partition active”.



9. The computer should now see the flash drive or external hard drive. If this does not happen, then restart your PC.

There are situations when when opening a tool "Disk Management", the volume that belongs to the flash drive already has the status "Good". In this case, there is no need to create a new volume, but only those manipulations that are described starting from point 8 need to be performed.

If, when opening the tool "Disk Management" you see that the disk is not initialized and has a single volume that is not allocated, this means that, most likely, this drive is physically damaged.

Method 8: Setting up the power supply

You can solve the problem with the visibility of USB devices by making some manipulations in the power settings. This method especially often helps when using laptops that interact with connected equipment via the USB 3.0 protocol.

1. Go to "Control Panel" and then to the section "System and safety". We discussed how to do this during analysis. Method 2. Go here by position "Power supply".



2. In the window that opens, find the current power plan. There should be an active radio button next to its name. Click on the position "Setting up a power plan" near the named position.



3. In the shell that appears, click “Change advanced settings...”.



4. In the window that appears, click "USB Settings".



5. Click on the inscription "Temporary shutdown option...".



6. The specified option will open. If the value is specified there "Allowed", then you should change it. To do this, click on the indicated inscription.



7. From the drop-down list, select "Forbidden" and then click "Apply" And "OK".

Now you can check whether USB devices will work on this PC or whether you need to move on to other ways to solve the problem.

Method 9: Eliminating the virus

We should not exclude the possibility that the problem with the visibility of USB devices arose as a result of a virus infection of the computer. The fact is that some viruses specifically block USB ports so that they cannot be detected using an anti-virus utility connected from a flash drive. But what to do in this situation, because if the standard antivirus missed the malicious code, then it is now of little use, and you cannot connect an external scanner for the above reason?

In this case, you can scan the hard drive with an anti-virus utility from another computer or use a LiveCD. There are quite a few programs designed for these purposes, and each of them has its own nuances of operation and management. But there is no point in going into detail about each of them, since most of them have an intuitive interface. The main thing when detecting a virus is to follow the prompts that the utility displays. In addition, our website has a separate article dedicated to such programs.

There are quite a few ways to restore the visibility of USB devices in Windows 7, but this does not mean that all of them will be effective in your particular case. Often you have to try many options before finding the right way to solve the problem.