Many of us love watching TV and pay special attention to the basic free channels - they are traditionally considered the most popular.
A special feature of the Tricolor provider is that it has one set of television channels that is offered to each client, which is called “Unified”. But in accordance with the law, a certain set of federal channels must be provided free of charge, regardless of the operator or tariff plan of the viewer.
What to do if Tricolor does not show these federal channels? Is it possible to deal with this problem on my own? You will learn about all this from this article.
First, you should decide which channels should be broadcast free of charge in accordance with the “Basic” package, which everyone automatically connects to:
- Russia 1;
- Russia 24;
- Home;
- Culture;
- Carousel;
- Match;
- Saved;
- Star;
- First;
- Friday;
- RenTV;
- Fifth;
- Muz TV;
- 4 promo channels from Tricolor;
Remember that this particular list of channels, as well as the TV store and three radio stations, should be broadcast absolutely free and constantly, without any interruptions.
IMPORTANT! Do not forget that this list refers specifically to the package of the Tricolor operator, and the lists of other providers may differ from the one presented above.
Why doesn't Tricolor TV show free federal channels?
Let's list all the possible reasons that could have caused your legitimate channels to disappear. Such reasons can be extremely varied.
Only after knowing what happened can you choose the right sequence of actions to fix the problem and decide whether to contact a specialist.
First reason
Firstly, the receiver may malfunction. This incomprehensible word denotes a kind of receiver that receives a digital television signal, “deciphers” it and makes it available for output through a special connector, which, in turn, transmits it directly to the TV.
The second reason
There may also be a malfunction of any other equipment that is equipped with a complex modern digital television system. The main thing here is to find out which element is broken and then look for a way to correct the situation.
You should not exclude any technical conditions on the server itself. Broadcasting a digital television signal is a very difficult task, and this work is not always carried out flawlessly.
But the problem may also be hidden in your receiving antenna. The signal may not be fully received, which causes difficulties with high-quality broadcasting of the entire list of channels that your TV should show in accordance with the basic service package.
Third reason
The reason may also be the banal need to update the software of the receiving device or unconfirmed personal data.
Do not exclude any of the above possible causes of problems. In order to find the root of the problem, you will have to thoroughly study each element of the system.
What to do if Tricolor does not show free federal channels?
When the channels disappear, do not panic and immediately rush to the support service. This is often a very expensive pleasure, and you can easily fix many problems on your own by spending a little time carefully searching for the source of the breakdown.
The very first and most basic action, which often solves any problems with equipment, is to reboot the device. It is quite possible that technical problems arose during the connection and the settings that were set automatically were lost.
Then let's turn to checking the promotional information channel. It should work even if there is no access card in the receiver. If the message “No signal” appears on the screen, then you cannot do without resetting the settings.
To do this, you need to enter the menu and enter the access code. Then go to Factory Settings. The system will ask you to confirm your choice twice, and then warn you that all user-defined settings will be reset. Then the equipment will automatically reboot. After this, all you have to do is select your region of residence and save the settings.
What to do if promo and information channels work, but the basic ones do not?
It may also be that the information channels are working, we will have to figure it out further. Here we draw attention to two possible reasons: unconfirmed personal data or incorrect display of the Smart card.
To verify, you just need to call the Tricolor line at 8-800-500-01-23. The call will be free of charge. You can also register on the website, where you only need to enter the equipment ID number to gain access to your personal account.
If the data is confirmed, but the channels are still not displayed, it is worth checking whether the receiver sees your Smart card. To do this, you need to go to the menu and click on the “Conditional Access” item. After selecting the module, you should see the card ID number. If it is not there, try reinstalling the card again. After starting the equipment after this, check the availability of the number and federal channels. If they are missing, then you will have to contact the service center - you will not be able to do anything else on your own.
How to update Tricolor TV software?
It's no secret that any software needs to be updated regularly. Sometimes the lack of an update is not critical, but in some cases it reaches such a level that the system simply stops working completely or partially.
In order to avoid these troubles or fix an existing problem, you need to enter the menu again and select the update item.
IMPORTANT! When the system is being updated, you should never turn off the equipment - a serious failure may occur, the consequences of which may be irreversible.
Let's sum it up
Now you know why the free federal channels Tricolor may have disappeared from your TV screen. If all of the above recommendations do not help, then you should contact the company’s support service, where they are guaranteed to help you and tell you what to do next.
Despite all the advantages and technical developments of satellite television broadcasting, Tricolor TV clients face a number of problems when channels do not work. Next, we will consider the main reasons for the lack of broadcasting, which are divided into the following groups:
- difficulties with high-quality signal reception;
- registration on the network and payment for services;
- technical difficulites;
- problems with the receiver.
What to do if Tricolor TV writes “Error 0”
The most common problem is with satellite signal reception. If error code 0 appears on the screen, this indicates that the equipment is not receiving a signal.
In this case you should:
- Check the integrity of the antenna cable and how tightly it is connected to the antenna and receiver.
- Turn off the power to the receiver and reconnect it to the mains after 5 minutes.
- Make sure the signal level is sufficient and the reception quality is adequate.
- of necessity.
- Run the search again.
- Activate the key in your Personal Account. To speed up the restoration of communication, an Internet connection is recommended.
If these steps were taken correctly, but broadcasting has not resumed, please contact.
Watch a detailed video on how to fix the “Error 0” problem on Tricolor with your own hands:
The Tricolor receiver writes “No signal”
When the antenna cannot catch the desired wave from the satellite, the message “No signal” appears on all channels. The simplest reason for this is preventive maintenance, the timing of which can be found by calling the hotline. If such work is not carried out, you should ensure that the equipment is intact and the settings are correct.
In the absence of visible damage to the main cable and antenna, the cause of its loss in 50% of cases is a breakdown of the converter, the repair of which must be carried out by a qualified technician.
The set-top box only shows the info channel
The info channel is a program that is displayed by all configured receivers. If no other channel works besides it, then all equipment is working properly, and the problem is:
- user registration data failure,
- lack of equipment activation,
- late payments for services,
- incorrect system configuration,
- outdated receiver firmware.
To resume broadcasting:
- Turn off the receiver, turn off the power and leave for 30 minutes, during which time carefully check the cable connecting the receiver to the TV.
- Remove the smart card, check its integrity and wipe the chip contacts. Look at the warranty period (3 years).
- Insert the smart card into the slot and start the receiver.
- Make sure your service invoice is paid in full and on time. Top up your account if necessary.
- Reset the receiver settings to factory settings and update the firmware to the latest current version.
If Tricolor suddenly stopped showing channels
The quality of reception directly depends on the diameter of the satellite dish and the correct equipment settings. A sudden cessation of broadcasting may result from:
- atmospheric precipitation (rain, snow, hail) or increased cloudiness;
- broken converter settings;
- cable break;
- channel settings directly on the receiver.
It is important to monitor the operating conditions of the equipment and regularly check it for damage.
Why doesn't Tricolor TV show in the rain?
Difficult weather conditions have a direct impact on the transmission of the satellite broadcast signal to the receiver, especially when satellite television operates in the rain. The converter is flooded with water and the signal level can drop to a critical level, even completely absent. To avoid such a problem, it is enough to take care in advance to protect the converter from moisture using a piece of transparent plastic.
Another factor in signal loss during rain is strong wind, which rotates the antenna or places objects on it that create interference. In this case, to restore broadcasting, it is enough to free the antenna surface from foreign objects and rotate it to the optimal position to enhance reception.
What to do if Tricolor does not show free channels
If this problem is detected, in the vast majority of cases it is enough to reboot the receiver. After this, broadcasting of free channels most often resumes, but if this does not happen immediately, the next step should be to roll back the receiver settings to the factory level. To do this you will need:
- Turn on the TV and receiver.
- Enter the receiver menu.
- Select the “Settings” section.
- Select “factory” and confirm the action.
- Reboot.
- Select the connection region on the screen and start the search.
How to find the reason why Tricolor does not work? Watch detailed video instructions:
Providing customers with quality services is the main responsibility of every company, therefore a situation where Tricolor does not show free channels without payment cannot be considered normal. Users should understand the current situation and return the broadcast. Typically, this procedure takes a minimum of time and does not cause any difficulties for subscribers. But sometimes the source of problems is something that users cannot influence on their own.
In such cases, they can either call the contact center or simply wait until the difficulties disappear automatically. But first of all, regardless of the current situation, clients should understand the reasons for what happened. Without this, coping with the problem will be much more difficult.
Tricolor does not show the free channel, but the information channel works
When starting to solve the problem with broadcasting, you need to figure out whether the provider is obliged to show federal TV channels to clients without paying.
The answer to this question is clear and does not require discussion. According to current legislation in Russia, telecommunications companies are required to provide subscribers with access to publicly available broadcasts. On Tricolor, such broadcasting includes the “Basic” package. All channels and radio stations included in it must remain available, regardless of the user’s subscriptions and deposits of money into the personal account.
Consequently, the situation with the disappearance or restriction of broadcasting cannot be normal and requires further investigation. The easiest way to deal with difficulties is to call the hotline. But you need to take into account that simplicity does not always mean a high rate of ether recovery. Therefore, sometimes it is wiser to try to deal with difficulties on your own.
Main reasons
Among the most common reasons why Tricolor TV does not show federal channels are:
- receiver settings failure;
- glitch in the channel list after the update;
- technical difficulties in the operation of the receiver and the need to flash the equipment;
- incorrect operation of the smart card and difficulties with subscriber identification by the system;
- interference, debris and ice that interfere with the proper operation of the dish;
- preventive work organized by the provider or the administration of the missing TV channel.
In addition, users should take into account that sometimes the set-top box independently changes the location of TV channels, moving federal television to the end of the list. Therefore, in order not to waste time dealing with non-existent problems, the first step is to view all available broadcasts.
Outdated software
When faced with difficulties for the first time, you should:
- reboot the receiver;
- reset the set-top box settings to the factory level and set the basic parameters again;
- make sure that the software installed on the receiver is updated to the current level and, if such a need arises, update the software.
To check the software is up to date, subscribers should open the settings menu and find an item describing the system being used. The next step is to visit the provider’s official website and view information about the latest version of the program. After that, all that remains is to compare the information found and make a decision about updating or abandoning the firmware.
Problems with the smart card
A mandatory condition for watching satellite television is user identification in the system.
Therefore, if Tricolor does not show free channels, you should:
- check the correct position of the smart card
- make sure that the surface of the card is free of damage, scratches and dirt;
- call the contact center and ask a consultant about the identification status.
When communicating with a support operator, you will need the equipment installation address and card number. Less often, the contract number and information from the passport are required.
Checking the functionality of equipment and systems
Sometimes technical problems and equipment malfunctions lead to troubles. To exclude this option, it is worth checking all devices sequentially:
- you should start with the antenna, which should not be covered with ice, leaves or flooded with water;
- It is also worth paying attention to the position of the dish; sometimes it is turned by a strong wind, which is why the TV does not show channels;
- then you need to check the integrity of the cable, which cannot show any visible damage, kinks or breaks.
The only way to check the operation of the receiver is to use another card or receiver. To check, it is enough to conduct an experiment using known-good equipment.
Other possible reasons for the lack of free channels
If the reasons already described do not help to understand why Tricolor shows only the info channel and what is the matter, you should pay attention to possible preventive measures. To make sure that preventative work is carried out, you can:
- view information channel messages and get acquainted with the latest news;
- visit the official website of the missing TV channel and look for the necessary information there.
In the most difficult situations, users will have to contact representatives of the satellite company and leave a message describing the situation.
If the TV does not show satellite TV channels or there is no sound signal, then it is difficult to say for sure what exactly the problem may be. The antenna or its components may not work, the cable or its connection may be damaged, or there may be a problem with the receiver or TV.
Below we will look at the main reasons why Tricolor may not work and tell you how to return TV channels or sound.
But first of all, make sure that the subscription to the main channel package is paid. This can be done in your Personal Account on the “Services” page or on the main page of the operator’s official website, in the “Checking Subscriptions” section.
If the subscription is active, then you should check the smart card to see if it is installed on the correct side in the receiver and if the chip is not damaged.
Tricolor says “No access” or “Scrambled channel”
The message “No access” (or “Scrambled channel”) may appear on the TV screen in the following cases, even if the subscription is paid:
- Voltage drop
The receiver needs to be rebooted. To do this, turn off the receiver from the network for 5–10 minutes and turn it back on. Leave the TV on a scrambled channel and wait a while. The image should appear. - The receiver has been disconnected from the power supply for a long time.
A long time, according to Tricolor, is longer than 3 days. In this case, activation keys are lost. To return the picture to the TV, plug the receiver into the network and leave it on a coded channel. Everything should work within 8 hours. Or you can resend the keys through your Personal Account. To do this, on the main page of your Personal Account, click the “Repeat commands” button. - Tricolor receiver does not see smart cards
To make sure that this is the problem, press the “ID” button on the remote control. If the ID number of your equipment appears on the screen, then everything is in order with the smart card. If instead of the number it says “no card,” then either the card was inserted incorrectly, or the card chip is damaged, or the cardreader is faulty. - Outdated software
On the remote control, press the “ID No.” or “status” button, here you will see your software version. Now you need to find out which version of the software is current. To do this, go to the operator’s website, in the “Help” - “Software Update” section. Enter the model of your receiving equipment here. If your version does not match the recommended one, then in this section you can find instructions for updating the software. - Outdated receiver model
Since April 2018, Tricolor has stopped supporting receiver models that receive signals only in MPEG-2 format. If you have one of these models, then you should exchange the equipment under one of the exchange programs, or purchase a new one.
Tricolor says “No signal”
The message “No Signal” may appear on one channel, several or all. Let's consider these cases separately.
All channels display “No Signal”
This means that the antenna signal strength is not sufficient.
To make sure of this, turn on the “Info Channel”, on the receiver remote control, press the red function button or “F1”, “i” or “INFO” twice. An information window will open, in which 2 scales will be displayed at the bottom - signal strength and signal quality. For a stable signal level, both scales should be approximately 70% filled.
If you have less, check the integrity of the cable from the antenna to the receiver and from the receiver to the TV, as well as the reliability of all connections.
If everything is in order here, then you should check the antenna itself - make manual adjustments. It’s safer, of course, to contact an authorized dealer so that an engineer can be sent to you. But if you are confident in your abilities, then you can try to make the settings yourself. To do this, you need to slowly move the antenna 1 cm, leaving it in this position for 5–10 seconds, until an image appears on the “Info Channel” (It is usually the first in the list of channels).
“No Signal” message on only one or more channels
In this case, the “no signal” message may be due to a change in the broadcast parameters of some TV channels. Update your channel list. To do this, press the “Menu” button on the receiver’s remote control, in the “Main Menu” select “Search for Tricolor channels” and press “Ok”. After the channel search is completed, an information window should appear indicating how many television and radio channels were found.
If some TV channels are still not displayed, try turning off the receiver from the power supply for 2 minutes and turning it back on. If after this the TV channels do not appear, you will have to reset the settings to factory settings and reconfigure the receiver.
On the receiver remote control, press “Menu”, go to “Settings” (maybe “Settings” or “Applications”), select “Factory settings” and click “OK”. The receiver settings will be reset. After this, reboot the receiver again, repeat all the initial setup steps and check whether TV channels are shown.
The inscription “Channel list is empty”
In this case, it is also necessary to check the signal level. If it is less than 70%, then check the integrity of the cable and the reliability of the connections.
If the level is more than 70%, then everything is in order with the cable; you should refer to the receiver settings. Search for channels by pressing the “Menu” button on the receiver’s remote control, selecting the “Search for channels” menu and pressing “OK”. After a few minutes, an information window will appear with the number of television and radio channels found. After this you need to save the settings.
If after this Tricolor TV channels are not shown, you need to reset the settings to factory settings and repeat the initial setup of the receiver.
Shows only "Info channel"
If the subscription to the main package of channels has been paid, but only one “Info channel” is shown, then you need to check the relevance of the software version of your receiver.
To do this, press the “ID No.” or “status” button on the receiver’s remote control; here you can see what software version is currently on your equipment. What version should be can be found on the official Tricolor website, in the “Help” - “Technical issues” - “Software update” section. Here are several instructions for updating the software; each title indicates the hardware model. Select the instructions for your model and check the software version. If they are different, update according to the instructions on the page.
If the software version is up to date, try rebooting the receiver. To do this, turn off the receiver from the power supply for a few minutes and turn it back on.
Error "0"
This error may occur if you have not turned on the TV for a long time.
If you did not turn on the TV for more than 3 days, the activation keys may have been lost. To resume watching paid TV channels, we recommend turning on the receiver to the network and leaving the TV on one of the channels that is not working. Broadcasting will be restored within 8 hours.
To speed up this process, you can send activation keys yourself through your Personal Account. To do this, go to your Personal Account and on the main page click the “Repeat commands” button, while the TV should remain on.
In addition, sometimes error “0” may appear after a software update or due to power surges in the network. In this case, the problem can be solved more simply - unplug the set-top box from the network and turn it on again after a few minutes. If the above methods to fix the error did not help, try removing the smart card and installing it again.
No sound on TV Tricolor
On all channels
First, make sure the sound is turned on on the TV and on the set-top box. Try pressing the volume up and down buttons on the TV and receiver remote control several times.
Check if the cable connecting the receiver and TV is damaged and if the connections are secure. If everything is fine, try rebooting the receiver by unplugging it for a few minutes and plugging it back in. If the sound does not appear, you need to return to the factory settings. To do this, press the “Menu” button on the receiver’s remote control, go to the “Settings” section (there may also be a “Settings” or “Applications” section) and select “Factory settings”. After this, make all the initial settings of the receiver and check for sound on the channels.
On some channels
Depending on the method of connecting the receiver to the TV, you need to make different settings:
SCART cable - disconnect the cable from the receiver and TV and connect it back, but more tightly.
RCA cable - it is important that all 3 cables are correctly and securely connected to the TV. If your TV only has 2 inputs, set your receiver to Mono mode. To do this, go to the TV menu, go to the “Settings” section, then “AV output settings” and to the “Audio output” section.
Another cable - you need to install the audio track correctly. To do this, press the green button or F2 on the remote control and select the sound mode “Russian ASZ” or “Russian”.
If the sound does not appear, try rebooting the receiver by turning off the power supply and turning it back on. If nothing has changed after this, try resetting to factory settings.
Other reasons why TV Tricolor may not show
The above are the most common and easy to fix problems. If there is no cause or solution that suits you, look at the list below.
Check the following:
- The antenna cable has moved away from the F connector connected to the receiver - this can be corrected by applying a little force and pushing the cable into the connector.
- The Tricolor converter stopped working - this is an extremely rare, but still possible malfunction. The converter can work flawlessly for 3–5 years, after which it may fail. Replacing the converter is easy. When purchasing, pay attention to the main technical characteristics: Ku-band and circular polarization (Circular).
- Physical interference between the antenna and the satellite - this could be a tree, a new house, or even heavy snow.
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This is not a complete list of questions that satellite operator subscribers have." TRICOLOR TV".
Let's try to consider everything in order, within the limits of the possible, of course.
The company "Tricolor TV" (NSK), as a rule, is in no hurry to inform us about problems with equipment and emergency preventive work. How to find out?
You can also call your nearest dealer (neighbor) and ask how his personal antenna works :) Believe me, this is the most reliable way.
You can call Tricolor TV. Support phone numbers: 8-812-332-34-98 or 8-812-332-02-63 or 8-812-332-34-80. Payment for intercity.
Let's try to figure out WHY THE TRICOLORE DOESN'T WORK, if it's not the operator's fault.
First of all, let's find out your receiver identification number or DRE ID.
How do I find my unique DRE ID number?
To find your receiver's unique DREID number, you need to determine its model. The model of the receiving equipment is indicated on its front panel.
For example:
| GS-7300 | GS-8302 | GS-8304 |
 |
 |
| Receiving equipment model | How to find the ID of the receiving equipment? |
HD 9305, HD 9303, GS 8302, GS 8304, GS-8300, GS-8300m, GS-8300N, DRE-4000, DRE-5000, DRS-5001, DRS-5003, DRE-7300, GS-7300 |
Menu-Status. |
DRE-4500, DRS-4500, DRE-5500, GS CI 7101s, |
Menu - Conditional access - Module: DRECryptMPEG 4 - Card information (or CardInfo) - opposite the line “Serial number” the 12-digit DREID number will be indicated. |
GS 8305, GS 8306, GS 8307 |
Menu-DRE Info-Status. |
| HD 9300 | Menu – Settings – Conditional access – Smart card. |
At the bottom line of the message that appears on the TV screen you can easily find the DRE ID - 12 or 14 digits.
For example:
If after the necessary steps the DRE ID number is not displayed on your TV screen, you need to do the following:
Step 1. If your receiver has a smart card installed, it must be removed from the card reader and immediately reinserted. On the GS-8306HD receiver, the card is placed with the chip facing down.
The ID number is also indicated on the card itself- usually on the right under the barcode, but in any case its number should be displayed in the receiver menu if it is correctly installed and operational.
If the smart card is built into the receiver (models DRE 4000, DRE 5000, DRS 5001, DRS 5003, DRE 7300, GS 7300, GS 8300m) proceed directly to Step 2.
Step 2. After this, reboot the receiver and follow the instructions to find the DRE ID again.
Step 3. If after this the DRE ID number is still not displayed on the screen of your TV, you need to contact the nearest service center or an authorized dealer of Tricolor TV.
This number will be useful to us in the future.
1). The message "DRE CODED CHANNEL" is displayed in the following cases:
A) The message is displayed only on channels of the paid package "Optimum", such as "Teletravel", "Film Show", etc. Federal channels are working.
- The subscription was paid on time through a payment terminal or with a single payment card, but the "OPTIMUM" package never worked.
- Perhaps your money has ended up in the subscriber’s personal account, but the system does not know what to do with it. You need to log into your personal account through the website www.tricolor.tv and indicate to the system the purpose of the payment.
- Another possible reason: the payment processor charged a commission for the transaction and did not transfer the entire required amount.
- And the most important thing! Starting from January 14, 2013, NSK Tricolor TV introduced a new rule - confirmation of personal data:
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If you registered with 01/14/2013. in accordance with the Terms of Service " Tricolor TV", you undertake, within 90 days from the date of registration as a Subscriber, and then at least once a year during the entire term of the subscription agreement and/or each time in case of data changes, confirm the data on last name, first name, patronymic, installation address Software located within the Russian Federation, as well as contact telephone numbers specified in the Subscription Agreement, by choosing one of the following methods:
If within 90 days from the date of registration the Subscriber does not confirm the data specified in the Subscription Agreement, National Satellite Company CJSC has the right to suspend the provision of the service for which the subscriber line was formed, with the exception of the service “ Base", for the period until the subscriber confirms the specified data. That is, if you registered with14.01.2013 G. in accordance with the Terms of Service " Tricolor TV", you undertake, within 90 days from the date of registration, to confirm data on your last name, first name, patronymic, software installation address located within the Russian Federation, as well as contact phone numbers specified in the Subscription Agreement, by choosing one of the above methods, then with24.04.2013 G.at 14.00 to subscribers, who have not passed the mandatory data confirmation procedure, the provision of broadcasting services for the main package of TV channels will be suspended" Tricolor TV" ("Optimum" or " Maximum HD") . The resumption of the service, the provision of which was suspended, is carried out no later than the 3rd (third) day following the day the subscriber confirmed his data. |
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b) The message is displayed on all channels.
B withEven if the Tricolor TV subscription is active:
Check whether your receiver “sees” the Tricolor TV smart card and whether the ID number of the satellite receiver will be determined. Go to the receiver menu, menu item " Status" If the ID number is missing.
- if your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), disconnect the receiver from the power supply, remove the smart card from the card reader slot, check whether it is inserted correctly. For the GS-8306HD receiver model, the smart card is inserted with the chip facing down.
- If your receiver does not have a Tricolor TV smart card (all receivers are in MPEG2 format, GS 8300, GS 8300M), most likely the problem is due to a failure of the built-in access module of Tricolor TV, such a receiver requires repair.
The receiver determines the ID number and the subscription is active.
- The receiver has been disconnected from the network for a long time. If your satellite receiver was disconnected from the power supply for more than 3 days, the channels could be encrypted. The clock in the de-energized receiver stops. When the receiver is connected to the network, the clock speed of the receiver and the satellite is adjusted. As long as the internal clock of the receiver diverges from the satellite clock, the signal, for technical reasons, cannot be decoded. In this case, you should obtain activation keys. Treatment is to turn on the receiver on one of the encoded channels and wait. You can do the same disconnect the receiver from the power supply for one minute, then turn it back on. See if the Infochannel shows Tricolor TV. Then switch the satellite receiver to the “Kinopokaz” channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, Tricolor TV channels should be decoded. In the future, try to leave the receiver on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night
- Receiver not registered. You can check your registration on the Tricolor TV website, in the blue window on the right it says: “URGENTLY CHECK THE STATUS OF YOUR RECEIVER!” Enter the 12 digit ID number in this box. If the answer is displayed that your receiver is registered, then most likely more than 4 days have passed from the moment the receiver was registered to the moment you connected it to the configured antenna, for example, you did not have time to install and configure the antenna. You need to call the technical support service from a landline phone 8-812-332-34-98, give the identification number of your receiver and ask for re-activation from the satellite. The call is paid.
- And the most important thing! CJSC NSK "Tricolor TV" according to clause 4.14 in the new edition of the “Terms of Service”
introduced a new rule:
After two years from the end of viewing TV channels of the package “ Optimum» NSC reserves the right to carry out technical work related to ensuring the broadcasting of TV channels of the package « Base" The duration of this work cannot exceed 60 days. During the period of technical work, NSC does not guarantee the reception of TV channels from the Basic package. That is, if the subscriber did not renew the package " OPTIMUM"for two years - "free" package" BASE"may be disabled or it will not work stably until the subscriber pays for the package" OPTIMUM". Here's the promised "Free" BASE"package until the end of the companion's life.
V) A number of problems when operating the Tricolor receiver are associated with the receiver software version number. Press the "Status" button on the receiver's remote control. Check the version number.
For receivers G.S.-8306HD/ 8305HD 1.1.001 And 1.2.001 . . At the same time you will not work.
For receivers G.S.-9303HD current software versions have a number 0.30.104 . Read how to update the firmware yourself. Wherein if you have not updated to the latest software version - HD channels you won't work.
For receivers G.S.-8304 1.2.6 . Read how to update the firmware yourself. (ATTENTION!!! If this receiver does not find channels and writes “List Empty” - update urgently!!!)
For receivers G.S.-8302 The current software version has the number 0.20.107 . Read how to update the firmware yourself.
For receivers G.S.-8300(M/N) The current software version has the number 1.1.170 . Read how to update the firmware yourself.
Note: If, after downloading new software, the satellite receiver G.S.-8300(M/N) stopped responding to commands from the remote control remote control, you must do the following: press simultaneously buttons TV/RADIO and CHANNEL + on the front panel of the receiver, then click STANDBY button on the remote control DU .
For receivers DRE/DRS/GS-7300/ 4000 /5000/5001/5003 The current software version has the number 3.4.69 . Read how to update the firmware yourself. It is known that updating from version 3.015 to version 3.032 goes without problems. If the software version of your receiver is lower than 3.015, for example, 2.091, then automatic updating will not occur, and the receiver most likely works with complaints or does not work at all. Contact a specialist to install a fresh po. However, if you feel up to it, download the DRE BURNER program and software for versions 3.015 and 3.032 from the Internet. The procedure is simple, however, if a number of simple rules are not followed, the receiver can be “killed”.
2). "NO SIGNAL" message.
You need to find out whether this message is generated by the satellite receiver or the TV.
The easiest way to do this is to pick up the remote control of the satellite receiver and press the “OK” key, the receiver should respond to pressing this key, a list of “Tricolor TV” channels should appear on the TV screen, or an inscription indicating that the channel list empty
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The receiver responds to pressing “OK”
In this case, there may be several reasons for the “no signal” message:
A ) The most likely reason is not in the receiver, but in the setup (adjustment) of the antenna.
the antenna is not aligned with the satellite
The antenna is out of tune. Reasons: strong winds, wobbly antenna bracket. Secure the bracket.
Changing TV channel broadcast parameters. However, the “NO SIGNAL” message may not be displayed on all channels. Reset the receiver to factory settings, after rebooting, the initial setup wizard will start, scan the channels again.
The procedure for tuning the antenna with the device -
Instructions for self-installation of the "Tricolor TV" antenna -
b ) There are faults in the cable connecting the receiver and the antenna converter.
Check on the receiver - the cable from the antenna must be connected to the "LNB IN" socket.
With the receiver turned on, disconnect the wire from the antenna converter. Use a tester to measure the voltage at the connector. If there are no faults in the cable, the voltage value is 18 or 13 volts.
Installing TV sockets very often leads to the appearance of the “No signal” message. Use terminal sockets" SAT/TV" or "SAT/TV/RADIO".
very often, when using several receivers from one antenna, a signal divider is installed at the break in the antenna cable. Not all splitters pass the satellite signal. It is correct to use a divider with a frequency band from 5 to 2300 megahertz (usually this parameter is indicated directly on the divider). In addition, such a divider must pass constant voltage.
V ) The receiver's satellite and/or antenna settings are messed up.
For the TRICOLOR TV receiver, the antenna parameters are as follows:
- antenna - 1
- LNB type - Single
- Low frequency - LNB 10750
- LNB Power - Enabled
- Satellite name - Eutelsat W4
To check the correct settings of the TRICOLOR TV receiver, enter the system settings panel of the receiver.
The receiver does not respond to pressing “OK”
A ) In this case, it can be assumed that the message about the lack of signal is issued by your television receiver. The reason for the lack of signal may be that you are switching the wrong TV input to which the satellite receiver is connected. If the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the “Source” key, which activates one or another input of the television receiver, and switches to the required input.
b ) In the case of a receiver GS 8306, a common problem is random switching of the outputs of the GS 8306 receiver using the “ Input signal", located in the left - upper part of the GS 8306 remote control. You can determine which output of the receiver is currently activated by the indication, if the upper part of the indicator is on (the indicator is located on the front panel, on the left) - the RCA output (bells) is activated, is on lower part of the indicator – HDMI output is activated.
3). Why are there squares on the screen?
A) Most often this is inaccurate antenna tuning or the antenna tuning drifts over time.
- Invite a specialist.
- Adjust the antenna yourself. To do this, go to the “Manual search” menu in the receiver menu. In the lower right corner of the screen there are two scales. We are interested in the lower quality scale. Next, we go to the antenna and, without loosening its fastening, one by one, without making much effort, press on the edges of the antenna and observe the quality scale. We notice a moment when the level of quality increases. All that remains to be done is to slightly loosen the antenna mount and adjust its position in the direction of increasing the quality level. In details- .
b) Snow and dirt sticking to the antenna converter.
V) Extremely unfavorable weather conditions.
G) Insufficient satellite dish size or antenna deformation.
d) Trees that grow over time in front of the antenna may interfere with the unhindered passage of the signal.
e)
Any combination of these factors.
4). "8888" lights up on the receiver panel
Perhaps the saddest case is when you cannot do without repairs in a stationary workshop. Tricolor TV service center in Izberbash is located
5). "BOOT" lights up on the receiver panel
Receiver memory failure. As a rule, the receiver “comes to life” after reinstalling the software. Contact your dealer.
6). " " lights up on the receiver panel
The receiver has reset to the initial setup menu. Follow the instructions on the TV screen by clicking on the "NEXT" button.
7). The receiver does not “listen” well to the remote control, does not change channels, and generally behaves strangely.
Turn off the receiver from the 220 volt outlet and turn it on again after a minute. In the vast majority of cases, this helps. If channels are switched from the front panel of the receiver, but not switched from the remote control, try replacing the batteries in the remote control. If this does not help, then most likely the remote control is faulty. Keep in mind that the seller is not obligated to replace your faulty remote control, since the remote control is not covered by the warranty.
If the above measures do not have an effect, it makes sense to reset the receiver to factory settings. To do this, go to the receiver's menu, then to the "Settings" panel, and finally to the "Factory settings" panel, where to reset you need to press the red button on the remote control. Sometimes it helps.
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