What does "iPhone is disabled, connect to iTunes" mean - how to unlock. What to do if the device is locked and the error “iPhone, iPad or iPod touch is disabled, connect to iTunes iPhone is disabled, connect to iTunes” appears how to unlock

If you enter the password incorrectly several times, the smartphone will be locked and a notification will appear on the screen: iPhone is disabled, connect to iTunes. How to fix the problem depends on whether it is possible to remember the code or find the place where it was saved.

Solution Methods

No. 1: remembered / found the password

Connect your phone with a cable to a computer that has iTunes installed. A window will appear on the PC screen in which you need to select "Synchronize". Let the process start, but after 10-15 seconds, we will interrupt it by clicking on the cross next to the status bar. This will reset the counter of password attempts. You will have from 6 to 10 attempts to enter the code correctly.

#2: password lost forever

In this case, there are two possible solutions to the problem:

  1. A backup was created via iTunes. In this case, you need to restore from such a backup. The data that was downloaded to the device after the backup was created will be lost. Connect your phone to PC via cable. In iTunes, follow the path "File" => "Devices" => "Restore from Backup". In the window, select a previously created backup and confirm the restoration.
  2. There are no backups. All information on the device will be deleted. Turn off the phone completely - hold down the power button for 5 seconds. Connect the phone via cable to the computer in such a way that the Home button is pressed at the time of connection. The iTunes and cable icon should appear on your phone screen. On the PC screen in the iTunes window, the message “There were problems with ...” will appear - at the bottom, select “Restore”. Confirm next steps. The program will download and install the latest software for your device. It is recommended to do this on computers with a licensed OS, or make sure that the "pirate" is not truncated and it has all the required system files. Thanks to this, unexpected failures will not occur during the firmware and you will overcome the error iPhone is disabled, connect to iTunes.

Reading time: 36 min

- This is a typical error with multiple incorrectly entered passwords. So the smartphone is protected from outside interference, the protection mechanism is very simple and quite reliable. After 6 attempts, a minute block appears, this continues up to 9 attempts. Then the restriction is imposed for 1 hour. At 10 times you can meet just the error that the iPhone is disabled.

iPhone disabled, connect to iTunes: how to unlock?

iPhone is disabled, connect to iTunes what to do in this case, because further manipulations are not entirely obvious. It is possible to reset the counter of the entered number of passwords, so you can try to enter the code again. The action is reusable and available for execution an unlimited number of times, but you still have to enter the password.

So, in order to reset the counter, you should have a computer, it is very desirable the one on which the preliminary synchronization with the device was carried out. In some cases, especially when the smartphone has not previously synced with the iPhone, the computer may not see the smartphone at all, or iTunes may not recognize it.

To reset the attempt counter:

  1. Connect your iPhone to your computer using a USB cable;
  2. Launch iTunes on PC;
  3. In the window displaying the RMB device and select the "Synchronize" option;

  1. Now you need to interrupt the operation using the cross in the upper right corner. Sometimes there is no corresponding button, then you should click on the arrow.

Again, you can enter the password into the smartphone, the algorithm is the same. In the future, you will have to perform the procedure again until the password is guessed.

Reset

Resetting the settings is a more radical solution to the problem, since along with the password, you will also have to delete all data from the smartphone. Apple has taken care of privacy, so you can’t just bypass the password. Despite the current problem, the situation is encouraging, since it will not be possible to steal data if the phone is stolen.

You should first make a backup of media, photos and videos using special utilities. So for this task, you should use one of the options: iTools, iTunes or iCloud. The latter option is available only for iPhone owners who have previously set up cloud synchronization and have access to a Wi-Fi network.

To create a backup using iTunes, you need:

  1. Go to the application with the connected device;

  1. Open the "Overview" tab;
  2. In the "Backups" section, select the path for storing the backup;
  3. Click on "Create a copy now".

After obtaining a backup that will allow you to return the data, you can restore the smartphone to the factory state.

To rollback you need:

  1. In iTunes on your computer, open the Browse tab;
  2. Now, to the right of the device information, click on the "Restore iPhone ..." button.

Also, to perform the described actions, you must turn off the Find My iPhone function. This is to ensure that a stolen phone cannot be unlocked until the identity is verified.

After restoring the iPhone, you need to return the data from the copy, the procedure is identical to writing the image, but you need to click the "Restore from copy" button.

Remote data wipe

You can use the remote method to delete information on smartphones that you don't have access to or that you want to turn off Find my iPhone. iCloud has such functionality, and we use it.

To delete, you need to know the ID and password from the account, so:

  1. Go to https://www.icloud.com ;
  2. Enter a personal identifier;
  3. At the top is the item "All devices", where you should select the appropriate device;

  1. On the right is the item "Erase iPhone".

Emergency data deletion is necessary when you lose your iPhone or is used as an alternative option for resetting settings.

In the past, it was possible to use an operating system vulnerability to enter a smartphone, but it was present only up to and including iOS 7. Today, only legal methods work.

If the instructions did not help restore access to the smartphone, then you can use the last method, it works 100%, so you have to call technical support. The only condition is the need to confirm the ownership of the iPhone, so you must have an ID, password and receipt for the device, in addition, you may be required to verify your identity. You should call the regional technical support office, they will provide any working option and devote a sufficient amount of time until the problem is resolved.

These are the top 3 ways to bring iPhone back to life when having iPhone disabled error, connect to iTunes. Usually, the first methods are enough and the user will either remember the password after resetting the number of attempts, or return the gadget to its original state and enter the standard password.


If you still have questions on the topic "What to do if the error "iPhone is disabled, connect to iTunes"?", You can ask them in the comments


Today, we store in smartphones a lot of not just important, but often confidential information - from bank card data to photos that we don’t want to show to everyone. That is why, protecting the device with a password is an absolutely necessary measure in the modern world. And, of course, in iOS, the ability to set a secret cipher is supported.

However, the problem is that sometimes the user himself forgets the screen lock password. What to do in such a situation? Unfortunately, the enumeration technique will not work here, or rather it will work, but there will not be so many attempts, and when you reach the limit, the device will “please” you with this unpleasant inscription “iPhone is disabled, connect to iTunes”. Of course, such a message cannot but frighten. However, do not worry and do not write to technical support, we will help you restore access to your smartphone!

So, we have already mentioned that the iPhone will be locked after a certain number of incorrect password attempts, but, for sure, you are interested in a specific number. Well, we inform you that you have the right to make a mistake 9 times, with 10 wrong attempts, the same ill-fated inscription awaits you - “iPhone is disabled, connect to iTunes”.

However, not everything is so simple. Before finally blocking, the smartphone will give you time to think. After 6 wrong attempts, the iPhone will be blocked for a minute, after 7 - for 5 minutes and then incrementally, and after 10 - the smartphone writes that it is tired of your torment and sends it to iTunes for help.

Unpredictable iOS

Unfortunately, it is difficult to predict how the situation with the locked iPhone will be resolved. In some cases, the inscription that the smartphone is turned off is eliminated by a normal reboot without the help of iTunes, and sometimes even connecting to this program causes problems and the only chance for salvation is restoring the device, which completely erases all information, including the ill-fated forgotten password.

So generally speaking, if you have set a password on your device, the next best thing to do is back up your data using iCloud or iTunes.

If you didn’t, then before you start sorting through possible ciphers, connect to iTunes and create a backup copy - fortunately, the program does not require any passwords.

To make a backup:


Ready! Now you can with peace of mind try to remember the password by brute force - maybe you'll be lucky and you will unlock the gadget without any hassle.

Unlucky and the iPhone is still blocked? Well, we begin to reanimate the gadget. First of all, we perform the most ordinary reboot - we hold down the Home and Power buttons at the same time and wait for the Apple logo to appear on the screen, after which we release it.

Important! For iPhone 7 and 7 Plus, instead of Power, hold down the volume down button!

After the reboot, you still see the inscription: "iPhone is disabled - connect to iTunes", then we figure out what to do next. As a matter of fact, the next step is to directly connect the device to the PC. How to connect iPhone to iTunes to unlock? Yes, there are no special rules here - just take the cord and connect the gadget in the standard way. After the "docking" is done:


Ready! This operation will reset the password counter, but not the password itself. That is, the specified procedure should be carried out only if you are sure that a few more attempts will lead you to success, otherwise, we immediately proceed directly to resetting the password.

Important! Synchronization must be carried out from a PC to which the device has already been connected at least once. When you connect for the first time, iTunes will ask for permission to access data and you will need to respond to your iPhone, which, we hasten to remind you, is blocked, which means that you simply won’t be able to “issue” permission to a new computer.

How to reset password?

Well, we answer the main question - how to reset the password. Above, however, there was already a spoiler - to perform this procedure, you just need to restore the device. To do this, if you are able to connect to iTunes, with which you have already synchronized at least once, you will need:


That's all - after recovery - the program will perform this procedure automatically, you will get a clean device without a password. To download data from a backup copy to it during the initial setup (it will be loaded automatically), select the “Restore from backup…” item.

How to reset the password on a new computer?

In the same situation, if you are unable to connect to iTunes, with which the device was previously synchronized, or if your smartphone has never connected with this program before, then follow these instructions:


By the way, this instruction can also be used in the situation if, when connecting a locked iPhone to iTunes, with which the connection was previously made, the program gives an error.

Hi all! Friends are good. And friends-jokers - this is already "how it will turn out." Although, in my case, too, probably good. Why? Because they constantly do not let me get bored and often throw up some ideas for the next article. They will take it and do something “sort of” - even stand, even fall. For example.

Most recently, I had the imprudence to leave the phone out of sight (I will never do this again), and they decided to conduct an experiment on my iPhone (there is nothing else to do!) - repeatedly enter the wrong screen lock password. So what? It's so interesting and fun - we all laugh together! Comedians, man.

But we all know perfectly well the result of such actions.

First, the message “iPhone is disabled. Repeat after 1 minute." But this is far from the limit! After all, if you continue to enter the code incorrectly, then the interval begins to grow and increase to 5, 15, 60, etc. minutes.

I will say right away that I was relatively lucky - I “snatched out” only a 15-minute block.

But this whole situation made me think, what about a long period of time - also wait? Or are there any other options to unlock the device? It turns out there is. And not just one! Which? Now I'll tell you everything. Go!

So, the blocking message “iPhone is disabled. Please try again in…” may appear for two reasons:

  1. Repeated and constant incorrect password entry.
  2. Disconnecting the battery and, as a result, resetting the date and time on the iPhone.

The reasons are different, the result is the same - the device is blocked. All you have to do is wait or...

Method number 1. Get correct date and time data

Works if your iPhone writes about some incredible time intervals. Something like "iPhone is disabled. Please try again in tens of millions of minutes."

As you understand, it is impossible to reach such values ​​by simple password brute force. Why does this inscription appear? It's simple - when the battery is disconnected, the time on the iPhone is reset, the phone thinks that it is in the past and offers to enter a password in the future after many, many years.

What should be done in this case? Option two:

  1. Install a SIM card with working mobile internet.
  2. Connect to a known Wi-Fi source.

What is going to happen? The iPhone will receive the current date and time data via the Internet, and the blocking message will disappear. True, it is worth mentioning that all this will work only when the iPhone settings automatically detect the date and time.

Did you set the time manually? Let's move on to the next method...

Method number 2. Reset the counter of incorrect iOS password attempts

Typically used for small "timeouts". And this method would definitely help in my case - I would not have to wait for time to try to enter the password again.

So how do you reset the counter?


All. We take the iPhone in our hands and see that the inscription “iPhone is disabled. Repeat in…” disappeared. It doesn't matter how many minutes you have there. You can try again to enter the correct password and unlock the gadget.

You ask: “If everything is so simple, then why all the other options?” The fact is that this method will only work with the computer that is trusted (the iPhone was synchronized with it earlier).

If there is no such computer, then only ...

Method number 3. Restore Firmware

The most reliable means of dealing with any problems. No wonder they say: “Any problems with the iPhone? Restore the firmware and everything will be fine. How to do it?


Thus, we install a “clean” firmware - naturally, there will be no “iPhone disabled” warnings (as well as screen lock passwords).

However, it is worth remembering the disadvantages of this unlocking method:

  1. If the Find My iPhone function was enabled on the device, then after flashing, you will need to enter your Apple ID and password. Do you remember this information? .
  2. Absolutely all information will be deleted from the iPhone - a backup will save it.
  3. The latest version of iOS will be installed - there's nothing to be done here. This is Apple's policy when updating devices through iTunes.

As you can see, the problem is not so terrible and insoluble - you can fight it. Moreover, there are a lot of ways - from the simplest (wait or reset the counter), to cardinal and decisive (restore the software). You just need to choose the one that suits you!

P.S. Do you have any questions? Feel free to write in the comments - we will try to figure it out and find the right solution! Too lazy to write something? You can always put a "like" or click on the buttons of social networks - the author will be pleased :) Thank you!

Many users set a password on their Apple device to protect the files on it. But if you forget the unlock password and enter it incorrectly several times, then device protection will apply security measures and block access to activate your phone or tablet for a while.

Why does the error "Apple device is disabled or blocked, please connect to iTunes" appear

If you use an inaccurate unlock password three times in a row, you will receive a notification that your phone or tablet is disabled, and you will not be able to retry the password until after one minute.

The next time you try to enter an incorrect password, a similar restriction will be imposed, but the time until you get a new opportunity to enter a password will constantly increase. Things can get to the point that you have to wait 1-2 hours to try entering the password again.

When the invalid input limit is finally exceeded, you will see a message asking you to connect your device to iTunes. That is, the error "Apple device is disabled or locked, connect to iTunes" is activated if the device was tried to unlock with the wrong password too many times. This situation can arise if you forget the correct password, or the children get to the phone and, while playing, exceed the limit for entering incorrect passwords.

What to do to get rid of the error and unlock iPhone

If you have not backed up the data stored on the device through iTunes in advance, then you have only one way out - to select the password manually until you remember the correct one. In order not to wait each time for the device to give access to enter a password after the next lock, you can reset the attempt counter using a computer and the iTunes program installed on it.

Resetting the retries counter as a way to reconnect

To reset the input attempts counter, you will need iTunes with which you have previously synced your device, otherwise the following will happen:

So, if the above problem does not concern you, then follow these steps:


How to connect after restoring from backup or factory reset

If you backed up all your device data beforehand, you can restore it using iTunes. But remember that your backup is also encrypted, meaning you will need a password to use it. If you do not have a backup, then you can also use this method, but all data stored on the device will be irretrievably lost, as settings and content will be reset.

  1. We turn off the device, this is necessary in order to put it into recovery mode in the following steps.
  2. We connect the USB cable to the computer, but we do not connect it to the device yet.
  3. We take the switched off device in our hands and hold down the "Home" button for 10-15 seconds.
  4. Without releasing the Home button, connect the USB cable to the device.
  5. The device should display the iTunes logo and USB plug, which means that it has been successfully put into recovery mode.
  6. Open the iTunes application.
  7. We agree with the notification, which says that a device was found in recovery mode.
  8. Click the "Restore iPhone, iPad, iPod touch" button.
  9. In the notification that appears, select the "Check" option, as the second option, "Cancel", will simply end the entire operation.
  10. Confirm updating and restoring the device by clicking the appropriate button.
  11. We go through the process of activating and configuring the device.
  12. Done, password reset. You will be prompted to set a new password, since it is now missing on the device, decide for yourself: is it worth it.

How to avoid this problem in the future

There are a few simple rules, following which you can avoid similar problems in the future:

  • Set a memorable password so it's hard to forget, or write it down in a safe place so that no one else can find the entry.
  • Synchronize your device with iTunes and create a backup, which is recommended to keep updated so as not to lose anything of value. By doing this, you can restore the device at any time by resetting the password and without losing important data.
  • If you have a more recent Apple device, then start using the Touch ID feature, as it secures access to the device using your unique fingerprints that will never be forgotten.

If you've forgotten your Apple phone or tablet passcode, you'll see the message "This device is disabled or locked, please connect to iTunes" after several attempts to enter it. There are two ways out of this situation - reset the attempt counter and try to remember the password or reset all settings and device content, and then restore them using a backup copy. There is simply no other way to bypass the Apple protection system.