Tracking statuses of parcels from China (statuses of postal items - China)
Status Collection收寄 局 收寄 or Acceptance - means that the parcel arrived at China Post.Status Opening出口 总 包 互 封 开 拆 (The parcel arrived at the transit point) - this status means that it arrived at the transit point (nothing to do with opening or opening the parcel)
Status Dispatching出口 总 包 互 封 封 发 (Arrival at MMPO, Processing) - the parcel is sent from one transit point to another
Status Departure from outward office of exchange出口 总 包 直 封 封 发 (Export, Total Export) - the actual dispatch of the postal item outside China, that is, the parcel departed from China and after a while will arrive in the country of the recipient of the parcel. But the nuance is that this status can be repeated many times until the parcel is actually loaded and sent.
Status NULL交 航 - there is no accurate information, most often means that the parcel has passed customs and left China, in rare cases it may mean that it was returned to the sender.
Status: The item is pre-advised- means that the track number was ordered / purchased electronically (online pre-order), and the parcel has not yet been delivered, i.e. it has not arrived at the post office (the sender has not yet brought the parcel to the post office and it has not been sent).
Type of parcel status Russian Federation: Unknown attribute when tracking a parcel with Aliexpress, this is just the most common status that could not be automatically translated into English or Russian. To understand where the parcel is and what is happening with the parcel, track without translation so that the statuses are displayed in Chinese (for example) and then insert these hieroglyphs into the Google translator and translate into English, then you will get a normal status with an adequate translation. In short, this is just a mistake in translating the status of the parcel, but everything is fine with the parcel itself, so don't worry ..
There are also three-letter designations (Loacation), these are airport codes, often these are CAN(Guangzhou), PEK (Beijing) or PVG(Shanghai), although there are others .. To decrypt them, enter in the browser http://www.flightstats.com/go/Airport/airportDetails.do?airportCode=ABC where instead of ABC enter your 3-character code or the second way, go to the IATA website (international airline office) http://www.iata.org/publications/Pages/code-search.aspx and in the middle of the site you will see a search form, where in the drop-down list select the Location code, and in the empty field enter your three-digit code and zhamakayte on the Search button, in general, as in the picture:
Parcel statuses in the country of destination
Upon arrival in the country of destination (for example, Russia, Belarus, Kazakhstan, Ukraine), the statuses of the parcels are more understandable. By the way, sometimes the parcel does not immediately go to your city or town, but goes in transit through other cities, just as when sending from China, the parcel can even go through neighboring countries, so you should not panic or worry, everything is fine, this is mail. So let's look at the typical statuses of parcels upon arrival in the destination country, for most countries everything is approximately the same:Import(Import) - the parcel has arrived (arrived) in the country of destination, it is being processed for transfer to customs.
Admission to customs- there is a transfer to customs for registration.
Customs clearance. Customs release- the parcel has passed all the necessary customs clearance and is being prepared for release from the sorting point MMPO(International Piss Exchange Site)
Left the place of international exchange MMPO- the parcel left customs and was handed over to the post office for further shipment.
Left the sorting center- the package has been sorted and sent to its destination.
Came to the place of delivery- the parcel arrived at the post office, which means that the parcel has arrived at your local post office and you can already go to receive it even without notification, or you can wait for the notification (usually they bring it to the mailbox, the one in your parodny).
Delivery to the addressee(Product Delivered) - the package has already been delivered to the recipient, receipt of the package has been confirmed by the recipient.
Problematic and unpleasant parcel statuses
Above, we described the standard statuses of the parcels, they mean that the parcel is on the way and travels (eats, flies, floats) to the recipient. It happens that the parcel can get stuck or get stuck on one status, statuses can be repeated, sometimes it can skip some statuses, this is normal and in most cases everything comes fine (sometimes with delays). But there are statuses that make you worry and mean problems:Return. Other circumstances- this status means that there is something wrong with your package. And it is returned to the sender. What is wrong, you can find out by calling the mail hotline or your local post office and indicate the track number (tracking number), they will tell you what needs to be done and possible reasons for returning the parcel.
Return. Return customs- this status means that at the customs stage, your parcel was turned back, most often if the address is not written legibly or some prohibited goods in the parcel (for example, spyware or something from the prohibited list), this status can also be if customs clearance was required, and the recipient refused to pay and clear the parcel.
Unsuccessful attempt of delivery- this status is most often accompanied by a clarification of the reasons for the failure. This may be Incorrect (incorrect) address, Inaccurate address, Incomplete address, Addressee dropped out, etc. In such a situation, it is important to have time to pick up the parcel from the post office before the storage time of the parcel has expired (depending on your country, this is at least 5 and no more than 30 days, you can check this in your mail). Sometimes it happens that the zip code is incorrectly specified and the parcel arrived, but not to your post office, but to some neighboring one (call the post office, tell them the track number and they will prompt you at which address to pick up the parcel). Sometimes if you do not pick up the parcel on the first day, then this status may also appear, so perhaps the mail notification is already lying around in your mailbox.
Return. Expired shelf life- most likely you forgot or did not have time to receive the parcel on time and it was returned back to the sender.
Dosyl. Submission- most likely the parcel arrived at the wrong post office and was redirected to another. Do not worry, this is not a problem and means that the parcel goes on, but we recommend that you control this process and this situation, and then ask what the problem was, so that all your subsequent parcels go without such delays and nuances.
How to check the status of a parcel from China?
To do this, we recommend downloading and installing a special plug-in for your browser, which will allow you to track any international mail items with one click:For Google Chrome browser: https://chrome.google.com/webstore/detail/aliexpress-tool/
For Opera browser: https://addons.opera.com/ru/extensions/details/aliexpress-tool/?display=eng
For Mozilla / Firefox browser: https://addons.mozilla.org/en/firefox/addon/aliexpress-tool/
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A complete list of decryption of the statuses of international mailings on our website site
Parcel delivered
The record means that the recipient has received the postal item.
Parcel returned
The postal item has been received by the sender. The main reason for the return is the expiration of the storage period, or the reason may be an incorrect address or the name of the recipient.
The parcel is returned to the sender
The postal item has been sent back to the sender. The reason may be an incorrect address or name of the recipient, expiration of the storage period, or another circumstance.
Parcel information received
The sender (seller) assigned a number (track code) to the postal item on the website of the postal (courier service), but the parcel has not yet been accepted at the post office. It can take up to 10-14 days from the moment of registration to the moment of the actual dispatch of the postal item.
Arrived at the destination
The postal item arrived at the post office (OPS) of the recipient. Further, the FSA sends a notice (notification) to the recipient's address that the shipment is at the department.
This status means that the recipient can independently apply to the GPT to receive the shipment without waiting for a notification.
Arrived at customs
By the decision of the customs inspector, the postal item can be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial batch, the fact that there is no customs declaration (filled in incorrectly). The postal item is opened by two operators in the presence of a customs inspector, after which an act of customs inspection is drawn up and attached to the item.
Left customs
Package accepted
The postal item is accepted for processing at the local post office from the sender (or seller). It has been assigned a unique identification number (track code, tracking number), by which you can further track the location of the shipment.
Unsuccessful attempt of delivery
This record means that the postal operator reported an attempt to deliver the postal item to the recipient and for some reason the delivery did not take place.
Upon receipt of this status, you must contact the post office delivering the shipment and find out the reason for non-delivery, or independently contact the post office to receive the shipment without waiting for notification.
On the way - Transit point
The postal item arrived at one of the sorting centers of the transit country for processing and further sending to the recipient.
Tracking resumed
For a long time, the statuses of the mail item were not updated, and after this period, new tracking information appeared.
The tracking code of the parcel has changed
The postal item has been assigned a new track code. This usually happens when the parcel is transferred to another postal service for processing and further sending to the recipient.
Delivery service changed
The postal item has been transferred to another postal service for processing and further sending to the recipient.
Arrived at the customs of the country of departure
After sorting, all parcels are sent to customs inspection, where they pass through an X-ray machine.
By the decision of the customs inspector, the postal item can be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial batch, the fact that there is no customs declaration (not fully completed). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection certificate is drawn up and attached to the item.
Left the point of receiving the parcel
This status means that the parcel was sent along the recipient's delivery route.
Left the customs office of the country of departure
Customs checked the item and returned it to the postal service.
The package is being prepared for shipment to the country of destination
This entry means the packaging, labeling, loading into the container and other procedures necessary for sending the mail to the country of destination.
Transferred to the postal service
The postal item was handed over to the local postal service for processing and further sending to the recipient.
Parcel issued for delivery
The postal item arrived at the post office, the postman received a notice of the arrival of the item for delivery to the addressee.
The record may mean that a parcel has been sent to the recipient's address for home delivery, or a notice of the receipt of the parcel has been sent to his address.
The package is being prepared for delivery
Means the receipt of the postal item at the recipient's post office, which must deliver the item.
Information about further statuses is not provided
The postal item was sent with a track code (tracking number) that cannot be tracked at the recipient's territory.
Problems at customs
The postal item was detained by the customs authorities to carry out measures to determine the purpose of the postal item.
Upon receipt of goods in international mail within a calendar month, the value of which exceeds 1000 euros and (or) the total weight of which exceeds 31 kilograms, it is necessary to pay customs duties, 30% of the customs value of the goods, but not less than 4 euros per 1 kilogram of their weight.
If information about the goods sent by mail is absent or does not correspond to the actual ones specified in the customs declaration, then it becomes necessary to conduct a customs inspection and document its results, which significantly increases the time spent on processing the items.
Error in the route of the parcel, the parcel will be redirected to the correct address
The parcel was sent to the wrong index or address, found an error and redirected the parcel to the correct address.
Package in transit
A status indicating that the postal item has been sent to the recipient's address.
The package has not yet been received from the sender
The seller has registered the postal item on the website of the postal (courier service), but in fact the postal item has not yet been transferred to the postal service.
Tracking paused
A lot of time has passed since the last update in tracking a mail item. And because of this long interval, the track code will not be automatically tracked. Also, the delivery service could inform that further tracking of the mail item will be stopped after it leaves the territory of the sender's country and enters the country of destination.
Generalized status, which may imply return, dispatch, temporary storage and other status.
On the way - Left the waypoint
The postal item was sent from an intermediate post office and is directed towards the recipient.
On the way - Arrived at the waypoint
The postal item arrived at an intermediate post office for sorting, route selection and sending to the recipient.
Export from the country of departure
Means the actual dispatch of the postal item to the country of destination.
The postal item is handed over to a foreign carrier, which, by land or air transportation, delivers it to the place of international postal exchange (MMPO) of the country of destination. The “Export” status is the longest and the transition to the “Import” status may take some time due to the choice and agreement of the most optimal (cheapest) route for the carrier of delivery of your mail item. At this stage, neither the sender nor the recipient can track the exact movement of the shipment via the Internet.
An export operation takes an average of 7 to 14 days, but sometimes this operation can take up to 60 days.
If more than 2 months have passed since the receipt of the "Export" status, and there are no visible changes and the mail item has not received the "Import" status, then the sender must contact the post office and submit an application for search.
On the way from China there will be one stage waiting for your parcel, which Aliexpress buyers call the "Bermuda Triangle". And in fact, the parcel goes for export, for some time the tracking statuses do not change. And visually it seems that the package just disappeared somewhere. Moreover, the postal company that transported your order to the border no longer has information about the parcel, since they transferred the parcel and then it will go by local mail. And the local post office has no information yet, since the parcel has not yet reached them.
How many days to wait for import?
Of course, the question immediately arises, how many days should you wait from export to import? Which terms are considered normal, and which ones already indicate that the parcel is stuck with ends and something needs to be done.
Let's turn to the official docs. In the regulations of the Universal Postal Union, the standard terms for a parcel to pass the export-import stage are not indicated in any way. That is, there are no regulatory deadlines and you cannot make any claims. And even the seller himself can only roughly tell from his own experience the usual terms in which the parcel arrives in a given country.
If you are lucky, the parcel can go through export-import in 3-6 days. On average, this stage lasts 2-3 weeks. During periods of pre-New Year's congestion, parcels can get stuck at this stage for a month or more.
In some cases, with a large load of mail and when the parcel passes through very "slow" sorting points, the parcel may hang for 2-3 months. That is why mediators believe that a parcel to Russia and neighboring countries can go within 90 days and usually ask to wait for this period before refunding the money due to "".
Why do parcels freeze on export-import?
Your parcel goes by the postal company to the border of China. Then it is transferred to the customs and the "Export" status appears. The first delay may be at customs if there is a congestion. The second delay may occur after customs inspection, when the parcel is distributed to the desired container, where it will be waiting for its flight. Also, she can wait until this container is completely filled. And it is not known how long it will take until the goods physically leave China.
Further, upon arrival at the destination country, the parcel will wait for its turn to go through customs at the temporary storage warehouse. How long she will spend here is impossible to predict. Maybe a few days, maybe months. Everything will depend, again, on the workload of the customs.
The "Import" status appears when the goods are transferred to customs, or when they have already passed customs clearance and arrived at the sorting center of the mail of the recipient country.
The parcel is stuck on export. When to open a dispute?
If at the stage of export-import your order is frozen, the tracking statuses do not change, then the thought immediately arises to open a dispute. But in fact, if the track was tracked earlier and it is clear that the parcel was sent, then the dispute should be opened no earlier than 2-3 days before the delivery deadline.
If you open earlier, both the seller and the picks will insist that you wait for your product by a certain date.
Have a question? Write it in the comments or contact the chatStatuses in Aliexpress are information about the stage at which your order or package is. Distinguish between statuses order(waiting for payment, checking payment, processing order) and statuses parcels(the parcel arrived at the sorting point, left customs, export, import). The order status is assigned to the order by the site itself and information about it can be seen in the order information. The status of the parcel is assigned at the post office and customs and is tracked on specialized sites.
We will consider both types of statuses and understand what they mean.
Order statuses for Aliexpress
This order is awaiting your payment- Waiting for payment.This status is assigned to the order immediately after clicking the Place Order button - until the moment of payment. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and enter the Closed status.
Your payment is being verified- Aliexpress verifies your payment.
Immediately after paying for the order, the payment is sent for verification by the site, and the status of the order changes to Your payment is being verified. Payment verification usually takes 24 hours, after which it is time for the seller to send the order
- The seller is processing your order
The order status changes to The supplier is processing your order... The time for sending the order is set personally by the seller and is indicated on the product description page. In the order, the time allotted for sending is indicated as a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not have time to send the order at the specified time, you can extend the processing time by clicking on the button " Extend processing time " located under the timer. If for some reason you change your mind about placing an order, click " Request order cancellation " located there. You can read more detailed information about order cancellation in our article "How to cancel an order on Aliexpress".
The seller has shipped your order - the seller has shipped your order.
The order receives this status after the order is sent and the track number is entered into the system to track it. A new countdown timer appears in the order, indicating how much time is left until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) in the event that the arrived goods are of inadequate quality, or do not arrive at all
Status "Acceptance of shipment from the sender" - this entry means that the postal item is only accepted at the post office from the sender.
Sending a shipment status - means that the postal item was sent from the office of international postal exchange of the place of reception to the country of destination.
Status "Receiving a shipment at an office of exchange"- this record means that the postal item arrived on the territory of the Republic of Belarus at the institution of international postal exchange Minsk.
Status "Placement of shipment in the customs control zone"- from this status it follows that the postal item is included in the list for transfer to the customs authorities for undergoing the procedure of customs inspection or customs inspection.
Status "Record of customs information on departure" - this entry means that, by the decision of the customs inspector, this shipment was delayed for some reason. The shipment may be delayed for customs inspection, for calculating customs payments, for clarifying the cost, for obtaining additional information. If it is necessary to provide additional information on the shipment, a notification will be sent to the recipient, which will indicate what information must be provided to the customs inspector for further processing of the postal shipment.
Status "For transfer to customs, it is necessary to clarify the data"- this entry means that when preparing the postal item for transfer to customs control, it was established that there was no customs declaration (not fully completed) or there were problems with the recipient's address data (only the surname or only the name, surname and initials are indicated). This information is necessary to transfer the shipment to the customs authorities, which keep records of the receipt by individuals of goods sent in international mail within a month, in an amount that does not exceed 200 euros, without paying customs duties, (Decree of the President of the Republic of Belarus dated July 21, 2014 No. 360).
When this status appears, you must fill out the attached form - "Form for filling", otherwise the shipment will be returned to the sender. The data in the form must be entered only once, it is possible in Russian. Repeatedly entered data slows down the processing. When issuing such mailings to the addressee at the post office, an additional tariff will be charged from him for correcting the address data on the item and (or) for submitting the missing information to the customs declaration in accordance with the current tariffs.
Status "Entered data saved"- this status means that the entered data in the form has been saved successfully.
Status "Completion of customs control" - the entry means that the customs control procedure has been completed.
The status "Sending a shipment to a local institution" and the status "Transferred from Minsk (200400) POPP to ... .. (XXXXX)"- records mean that the postal item after processing according to the technological process from the institution of international postal exchange is sent to XXXXX.
Status "Received in the mail processing section ... .. (XXXXX)"- record means that the postal item has arrived at the postal facility.
Attempt delivery status - the record means that the postal item arrived at the postal service, the postman received a notice of the arrival of the item for delivery to the addressee. Delivery is carried out on the day the shipment arrives at the postal facility or the next day (if the shipment arrived at the postal facility after the end of the postman's working day). If this entry appeared in relation to a parcel, then it means that a parcel was sent to the recipient's address for home delivery, or a notification of the receipt of a parcel was sent to his address.
Status "Delivered" - record means that the shipment was received by the addressee.
