How to unsubscribe from ivi. How to cancel a subscription on an iPhone from any device - detailed instructions Cancel an ivy subscription using your card number

Many Russians use a variety of services for watching videos on the Internet. One of the most popular is the ivi online cinema. To take full advantage of the service's capabilities, you need to know how to start using it and how to unsubscribe from ivi.

What is "Ivy"

ivi is the first Russian company specializing in the presentation of paid and free video content on the Internet. Viewers are offered high-quality videos in the following categories:

  • Russian and foreign TV series;
  • television programs;
  • cartoons;
  • new releases in film distribution;

The company's video library includes more than 60,000 units of domestic and foreign content. Each viewer will be able to find in the company’s video collections something to suit their taste and income, since the company’s subscribers are offered several options for video viewing:

  1. Free. Watching any films and programs is accompanied by the inclusion of advertising blocks. Viewers can access any video files, but it is impossible to disable advertising.
  2. Paid "Blockbusters+". Includes viewing of new films, erotica, as well as the best films from around the world in high quality. Advertising inclusions are not provided. The cost of viewing one film is 100 rubles.
  3. Subscription. Issued for a long term (from 1 to 12 months). Includes all the benefits of paid video viewing and a wide selection of content in all categories.

Advice! You can get free access to video viewing of content in different ways (activating a promotional code, paying for the services of a company partner, etc.).

How to disable ivi subscription

When registering for the video viewing service through the ivi online service, citizens provide an account for debiting funds. Upon expiration of its validity period, funds are automatically withdrawn from the subscriber’s account (mobile phone balance, bank card, etc.) for renewal. To disable it, the user must take the initiative. The algorithm for refusing or early disconnecting from an online cinema offer depends on the device on which the viewer is watching the video.

Unsubscribe from Eevee on TV

Modern TVs with Internet access open up limitless horizons for users. This includes the ability to watch any movies in high quality through the Ivy online cinema. If the user, for one reason or another, needs to refuse the services of the service, it is necessary to follow a certain algorithm of actions:

  1. Turn on the TV.
  2. Launch an online cinema.
  3. In the main menu located at the bottom of the screen, select the “My Eevee” section using the remote control.
  4. Go to the “Manage ivi+” section.
  5. Information about the end date of the subscription will appear on the screen, as well as the method of payment (bank card, certificate, etc.). At the bottom of the screen, the viewer will see a “Refuse” line and must activate it.
  6. You will need to confirm your actions by clicking the “Disable” button.
  7. An information message will appear on the screen about the benefits the online service offers the user. To exit the menu, press the “Back” button on the remote control.

Disable ivi subscription on your phone

Video viewing of movies is available for various mobile devices. Therefore, to terminate paid viewing, the user will need to select an action algorithm suitable for the operating system of his gadget.

Android

You can unsubscribe from your Ivy subscription on Android through the app downloader. To do this you will need:

  1. Launch the GooglePlay application.
  2. Enter the utility settings (folder icon with arrow).
  3. Select the “My Applications” section.
  4. Select the required one from the list of installed applications.
  5. Click the “Cancel” button (located next to the information about the duration of the current subscription and its cost).
  6. The system will display a warning message. The user needs to confirm the changes.

Healthy! After these manipulations, you need to go back to the active applications section and check that the ivi subscription is disabled.

iOS

For owners of mobile devices from Apple, there is a different scheme for refusing paid online cinema services. The owner of the gadget will need:

  • go to the “Settings” of the device;
  • Scroll through the menu to the “ITunes store, App Store” section;
  • log in to your account using your Apple ID line;
  • At the bottom of the screen, select the “Subscriptions” section and click the “Manage” button;
  • the user will see a list of all installed applications, among which you need to select “Ivy”;
  • At the bottom of the information page, move the slider in the “Auto-renewal” column to the inactive position.

Disable viewing through your personal account

You can also disable the “Ivi” subscription from the user’s card through the user’s personal account on the website ivi.ru. If you have a registered account, refusal of online cinema services is carried out as follows:

  1. Go to the official website of the company.
  2. Log in to your personal account. You must enter the phone number or email specified during registration. In addition, authorization through popular social networks (VK, Yandex, Facebook) is possible.
  3. In the main menu, select the “My ivi” section, then “Manage subscription”.
  4. The user will be presented with possible tariff options to change. If you do not want to change the tariff, but rather refuse online cinema services, at the bottom of the screen you need to click on the line “Disable ivi+”.
  5. Confirm the disconnection and check that a record of the change in service status appears.

Disable Ivy subscription on MTS

TMS subscribers have several options for accessing video content from the company:

  • via MTS set-top box;
  • on a mobile device using a special tariff plan.

Refusal of paid cinema services in the first case is carried out in the same way as the method of disconnecting televisions connected to the Internet. For the second option, there are several options:

  1. USSD command. If video content is paid from the balance of the subscriber’s mobile device, to disable it you need to dial a certain combination of numbers and characters: *152*2#. Next, press the call button and wait for an SMS message confirming the completion of the action.
  2. Through the application. If the “My MTS” utility is installed on the user’s phone, you can manage paid services using it. You need to open the application, go through authorization and enter the “Service Management” section. Here select “Ivy” and click the “Disable” button.

Advice! The telecom operator provides a grace period for watching video content in the online cinema: the first two months are absolutely free, and then in accordance with the tariff. Therefore, to get acquainted with the offer and capabilities of “Ivy”, you can connect, and after 2 months you can block viewing.

Online cinema is a great opportunity to watch your favorite films and new releases at any time, anywhere in the world. But if the service becomes boring or is too expensive for the subscriber, you can disable it yourself in a convenient way.

The services of modern mobile operators cannot be limited to standard offers, including only the Internet, calls and messages. That is why users are invited to connect the ivi MTS virtual cinema. It will allow you to spend your time more actively and more pleasantly, watching your favorite TV series and films, as well as enjoying the latest cinema. And special conditions for connecting to the service will allow you to evaluate it in advance without spending money on it. As a result, if the subscriber considers the subscription useless, he can quickly deactivate it, avoiding thoughtless expenses.

The main positive quality of a subscription has already been indicated above - the mobile operator gives 2 months of free subscription. In addition, viewers will enjoy:

  1. safety of the main traffic package (watching movies does not consume gigabytes);
  2. the ability to pause the broadcast and watch videos from where it stopped;
  3. using the application on multiple devices;
  4. unlimited access to popular films;
  5. the ability to use the online cinema in offline mode.

There are other positive aspects of the service that will certainly please users. A full list of advantages and benefits will become noticeable after you start using the service.

Conditions

According to the current terms of use of the ivi subscription from MTS, subscribers should expect the following:

  • the first 2 months of connection will be free;
  • the subscription fee after the grace period expires will be 399 rubles monthly;
  • each client can use the certificate for free use only once;
  • the option is available on all current tariffs;
  • Activating the service automatically disables “Unlimited Video” and the “content blocking” function.

There are no other features provided, so those who want to watch new movies should simply connect to the service and start using the application.

How to activate the ivi subscription option?

There are 3 main ways to activate the service:

  1. by dialing the special command *347# on your smartphone and pressing the call key;
  2. by visiting the appropriate section of your personal account (personal account) on the company’s official website and subscribing there;
  3. by subscribing to a virtual cinema through the operator’s mobile application.

There is no need to enter additional promotional codes or perform special actions to activate free viewing. The bonus offer will be available automatically.

The exception is when the user has already used a similar subscription and is trying to deceive the system.

How does it work?

In addition to activating the option, users will need to download a special application. It can be found in official app stores. An alternative approach would be to use the links on the service description page on the phone company's official portal.

It is important to emphasize that downloading an application from unverified sources can prevent you from receiving a bonus. It is important to monitor the reliability of the links received and the downloaded application.

How to disable ivi subscription on MTS?

To disable ivi on MTS, you will have to use the same methods that allowed you to activate the service. Users are able to:

  • visit your personal account, switch to the paid subscriptions section and delete unnecessary services;
  • perform similar actions in the official mobile application of the telephone company.

In case of difficulties, subscribers should call the contact center and ask for help from consultants. Support operators will explain how to deal with any difficulties that arise and solve the problem.

Watching movies, TV series, and cartoons online is a great way to spend your free time. MTS and one of the largest online cinemas ivi have launched a joint offer - “Option with ivi subscription”. Before connecting to the service, it would be a good idea to read the terms and conditions.

Description

The “Option with ivi subscription” service is actually another Internet option. It is available to clients served at any tariff. It provides unlimited access to the online cinema www.ivi.ru and a subscription to it.

After connecting the service, the following are available on the portal:

  • Watch movies, TV series and cartoons from the catalog without advertising.
  • Free movie as a gift.
  • Watch videos in FullHD quality (not available for all works).

The catalog of films and TV series available for viewing by subscription on the ivi portal is regularly updated.

When using the option, the traffic included in the tariff or the main option is not consumed.

Peculiarities

When viewing television channels on the portal, the traffic provided as part of the standard package is consumed. This is due to the technical implementation of the service’s capabilities. Unlimited traffic provided as part of the service does not apply to the following situations:

  • To access the resource, a browser is used in data compression mode.
  • Content is downloaded in incognito mode.
  • Receiving content embedded from third-party resources.
  • PUSH notifications.
  • To update the device software or install it.
  • Internet access is configured via a WAP access point.

Modern phones require regular software updates. It is not recommended to use this service as the main Internet option. It will only allow you to access the online cinema. All other sites will be unavailable.

The service operates throughout the country with the exception of the Chukotka Autonomous Okrug. When activating the service, services such as “Content Ban” and “Unlimited Video” will be automatically disabled.

Price

When connecting for the first time, the client receives a promotional period of 2 months (60 days), during which time the service will work for free. Starting from day 61, the price will be 13.3 rubles. in a day. For a month the total is 399 rubles.

If there are insufficient funds in the account to charge the subscription fee, the service is suspended until the balance is replenished to the required amount.

How to connect?

The easiest way to connect the option is a USSD request. Just dial *347# on your phone and send a call. After executing the command, the subscription will be activated. In the details it will be displayed with the code “VOL_IVI”, and in the invoice - with the word “ivi”.

Activation of the service is also available in online self-service services (personal account and application).

How to disable?

Disabling the service is possible at any time in your personal account or in the smartphone application. It can also be disabled by executing the USSD command *152*2# . Re-activation is possible at any time, but in this case a promotional period will not be provided.

Comment. After the end of the promotional period, the transition to a paid basis is carried out automatically and without additional confirmation. If the subscriber does not intend to continue using the service, then he must disable it. Otherwise, from day 61 the operator will automatically start charging the daily fee.

For movie and TV series lovers, the “ivi Subscription Option” service gives the opportunity to watch video content in excellent quality for a small subscription fee. In addition, you do not need to pay separately for traffic.

The owner of the gadget can at any time view a list of all activated paid services from installed programs. Follow the instructions:

  • Go to your smartphone settings and select the “iTunes and AppStore” tab;
  • In the new window, click on "View Apple ID". You will be redirected to the account settings page;
  • All paid services are linked to your ID. Click on the "Subscriptions" field at the bottom of the screen;

  • Next, a list of all subscriptions will appear. To view and configure each of them, click on the active offer;

The cost of the service and the period of its use are also indicated in the settings window. The user can choose the most suitable payment option and validity period.

Disabling a subscription

On iPhone/iPad

To disable subscriptions using just press the key "Cancel subscription"(Figure 4) and confirm the action.

Notice! Only the family organizer can cancel family subscriptions.

On Windows

Windows users can also use Apple services using the installed iTunes application. The Apple Music subscription feature is available starting from version 12.2.

To disable your subscriptions Apple ID follow these steps:

3 Go to your account settings ( “My Profile” - “Settings” - “Subscriptions” - “Manage”);

4 The horse that appears displays all the information about the activated offers. To disable go to page "Details" and click on "Turned off" in field "Auto-resume".

In what cases can a subscription not be disabled?

If a system error message appears when you try to cancel your subscription or there is no button in the settings to turn off recurring billing, this occurs due to the following situations:

Reason 1. If the user has not paid the subscription for the last month or you have not paid off other debts in , (payment for a song or program has not gone through), the system automatically blocks the ability to cancel the subscription until the funds are paid in full.

Typically, in situations like this, you will see an error with the text “There were problems with your previous purchase”:

To resolve the problem, check to see if your card has a limit for online purchases. It is this parameter that does not allow you to make a payment online.

Set limit You can use your personal online banking account.

Another way to troubleshoot the problem is to check that the credit card and account information match. The user can only link his personal card to the smartphone.

Otherwise, transactions will be blocked and you will not be able to cancel subscriptions, as they will hang in the “Unpaid” section.

Reason 2 . Problems with your Apple ID account. It may be blocked for security reasons, hacked, or disabled.

Reason 3. The card has expired. If the linked card is no longer active, it will continue to send requests for debiting money, but all of them will be unsuccessful.

The phone does not display information about an expired card, so you cannot cancel subscriptions.

Remove your existing credit card from the list of your cards for Apple services and link a new account.

The subscription troubleshooting field can only be canceled if if you pay off all overdue payments.

Return of money debited from the account

If you want to cancel your subscription to receive paid services, but money for the next month has already been debited from your account, you can return it within 1-2 days after payment.

Contact Apple Support at https://support.apple.com/.

This refund method is only suitable if the money for the service has been debited within the next 30 days of use and the paid month has not yet expired. The refund amount can be full or partial.

Thematic videos:

MTS and the IVI online cinema offer subscribers new opportunities to watch films. Not long ago, a subscription option to IVI was launched. And the first two month service provided free of charge. As part of this project, subscribers have access to a large selection of films and cartoons. They can also view TV series from exclusive foreign and domestic catalogs. Among other things, MTS subscribers have the opportunity to download movies and watch them offline.

Advantages of Internet cinema IVI

Company MTS turned onIVI and thus opened access not only to watching films and various programs, but also to other opportunities. The advantages of online cinema include:

  • Attractive price. For two months after connecting the service, the subscription fee is 0 rub. At the same time, the film catalog is regularly updated.
  • No advertising. During the film show there are no advertising screensavers;
  • Excellent quality. Films and programs are shown in Full HD quality;
  • Gift promotions. The catalog is provided for weekly replenishment with one film;
  • Possibility of use on multiple devices;
  • Individual recommendations. If a user, after watching a film or video, rates it, he will receive some advice on how to use the capabilities of the Internet cinema;
  • Online cinema is always with you. You can watch movies on your phone even if there is no Internet. Using such options, the operator provides the opportunity to watch movies anywhere: during air travel, traveling on the subway, etc.;
  • Comfortable use. An intuitive interface and convenient arrangement of categories ensures a quick search for the desired movie or program. Moreover, all information is presented in Russian, which eliminates the need for translation.

Even when using the free version, the presence of advertisements does not interfere with watching movies. Various devices are suitable for watching videos, but initially you need to log in to the service. The telecommunications operator MTS has made sure that you can continue watching a movie or program from the point where you left off.

If this service is no longer relevant, you can cancel it at any time. Below we will tell you how to disable your IVI subscription to MTS.

Disadvantages of the service

Like many other services and subscriptions to MTS, this option has several negative aspects:

  • When developing a player for watching movies, the creators did not think everything through completely. Some inconveniences relate to rewinding video files. The thing is that when rewinding, intervals of 10 minutes are provided. That is, if you need to rewind a couple of frames, you will have to watch a 9-minute piece of the film again.
  • You can watch an interesting movie for free only after activating your paid subscription.
  • Since the developers did not take into account some features of devices running on the Android and iOS platforms, failures often occur in the IVI application.

Conditions for providing the option

This service can be activated by all subscribers, regardless of the current tariff plan.

After activating this option, users receive a subscription to the IVI online cinema and unlimited Internet. While the service is active, network access will be provided without restrictions. While watching a video through IVI cinema packet traffic will not be consumed.

But when watching TV channels within MTS TV, the Internet is paid separately.

Traffic consumption is possible if:

  • Other Internet resources are involved;
  • During a private session, the “Incognito” mode is enabled;
  • Login to the Internet is made on the website wap.mts.ru through the “wap” point;
  • There are other applications running on the phone;
  • Download and install applications from the AppStore and GooglePlay online markets;
  • Login to the network is done through Opera.

The mobile operator MTS provides an IVI subscription under the following conditions:

Beginning from the third month fee is charged for subscriber service at the rate of 399 rub./month.;

  • Two months after activating the option is a grace period during which no money is withdrawn;
  • Each subscriber can only use the certificate for free testing of the service once;
  • The subscription is compatible with all tariff plans;
  • When the option is activated, “Unlimited Video” is automatically disabled, as well as the “Content Ban” service.