ATC, automatic telephone exchange the name of the manager of the telephone network elements. Modern communication combines many different networks, programs and technologies, telephone communication and the Internet are integrated into IP telephony.

Management of modern communications is carried out by software products installed on universal computer equipment, a modern PBX can be called a telephone server with full responsibility. The telephone server (TFTP) sends the phones control codes: passwords, encryption codes and many other data for successful network operation. In a modern telephony network, telephone traffic, signaling, data, and video are transmitted. Hardware and software complex for organizing telephone communication, a modern solution. A modern automatic telephone exchange provides telephone communication for all subscribers connected to it, both among themselves (internal network) and with telephones around the world. Our PBX allows you to connect phones using the Internet. You can install the phone program on any computer, buy an IP-phone - connecting to an IP-PBX will take no more than 15 minutes. Telephone communication over the Internet has a number of advantages: fast connection, connection of IP-phones from anywhere on the Internet.

The advantages of telephony over optical cables: high reliability, the highest quality of telephone conversations.

ATC can be divided into several groups according to purpose and performance. By execution: hardware, software and hardware, software. By designation and execution: virtual, cloud, IP-PBX, mini-PBX, office, corporate, operator.

A virtual PBX allows each subscriber to connect up to 100 IP-telephones for free, paying a monthly subscription fee and international calls. This method of organizing telephone communication allows the company to save significant funds, to organize high-quality telephony using optical cables and the Internet.

Cloud PBX creates several virtual PBXs that can be managed by different administrators. Cloud PBX has a significantly higher performance, allows you to connect up to 5 thousand subscribers and manage one or several independent user groups.

IP-PBX is a PBX program (asterisk, freeSWITCH) installed on a server platform. Configurable for specific tasks - security, call flow rule. The disadvantage is the need to maintain and maintain a qualified system administrator.

Our PBX

A modern automatic telephone exchange, hardware and software complex consists of a program and a computer with specially selected equipment ( hardware) high reliability. High quality ATC from a reliable telecom operator - the best solution for your business. We offer: seven automatic telephone exchanges of your choice, telephony and CRM.

We discuss the installation of a corporate and operator telephone exchange with each client in advance on an individual basis. We purchase equipment and prepare programs for the tasks of the company.

A full-fledged telephone connection is an important condition for the productive and profitable work of companies. Modern technologies will help to provide it, they are distinguished by ease of connection, versatility and economy. To order a modern communication, it is suggested to contact a trusted company - "Canmos", which employs highly qualified specialists and uses advanced technologies.

Automatic telephone exchange, it is designed to transmit a signal from one telephone to another. This allows you to receive a call, conduct telephone conversations.

Telephone systems are evolving rapidly today. For their work, the enormous possibilities of the global network are used. This allows you to significantly reduce overall material costs while achieving greater functionality, gaining advanced settings, ease of management and ease of use.

When required modern communication in Moscow, you can choose the most suitable type for specific requests, satisfying with functionality and cost. The most popular types today are:

• virtual telephone system - the work is based on the use of IP-telephony technology, which allows you to get a huge list of necessary and useful options with little material costs. All of them are aimed at promptly resolving business issues, improving the quality of service, allowing the organization to be brought to a new level of development, significantly improving many indicators;
• cloud PBX allows you to create several virtual ones that can be managed independently. Cloud creates several groups of subscribers (phones) that work with different city phone numbers as telephone exchanges on different equipment;
• office - ideal for organizing communication in the office. With its help, you can easily receive many calls without losing a single customer, creating all the conditions for a rapid growth in sales. The employees themselves, receiving short numbers, will be able to immediately resolve everyday issues by communicating with each other. Workers unite not only workers in one building, but also in other departments, representations. All this becomes real with the use of the Internet;
• mini-PBX is an economical option suitable for small businesses. When choosing it, at a low cost, you can easily solve the issue of high-quality communication, using all the functionality to the maximum. The system will delight you with flexibility of settings, team control, as well as many options;
• corporate - provides telephone conversations between different departments and within the network. Provides for the use of the required list of additional services. Intellectual ability promotes high efficiency and ease of use;
• IP-PBX creates a telephone network, maintains communication with subscriber (connected) telephones via IP protocol;
• operator's room - based on innovative technologies that allow, with a small investment, to get a fully functioning system with a wide range of options, demonstrating stable and correct operation.

After getting acquainted with the features and purpose of each type, you can decide. Professional advice from experts will also help in this. They are ready to answer all questions. When working with clients, an individual approach is practiced. This means that all wishes are taken into account. Appropriate options are offered for specific tasks.

Virtual stations have become especially common today. No wonder, because their indisputable advantages make such a choice fully justified. They are managed using your personal account. You can go to it on the official website of the service provider. All information is indicated here, and users can make the appropriate adjustments, perform all the required operations, set the required options, and also solve many other questions. Management does not have a high level of complexity, it does not take much time.

The automatic secretary shows itself perfectly in business. He successfully copes with several questions at once. These include receiving calls. In the future, they are redirected according to the specified scenarios. If necessary, you can leave information. The redirection function becomes very useful when the line is busy. Due to this, customers are not lost, they are provided with answers to all questions that arise.

A modern server (TFTP) can significantly reduce the material costs required for negotiations. This is facilitated by free communication between office employees. They are encouraged to use internal numbers. They are short and easy to remember. Another plus is the organization of negotiations between branches located in different places. As a result of effective interaction, all issues will be resolved easily, without taking much time, provided that there are significant savings due to low tariffs.

The only condition that is required is a permanent connection to the worldwide network. By the way, "Canmos" will also help with this issue, because the provider specializes in providing this category of services as well. Here you can choose the most suitable package that suits the connection speed, technologies used, as well as prices and other conditions.

Together with the station, excellent internal and external communication is organized. Thanks to its good power and excellent performance, there are no problems with conversations. Subscribers can always get through. They are redirected to the employee they are interested in. Also, the employees themselves communicate with each other without any problems.

To achieve this result, it is necessary to correctly configure the settings. So, employees are divided into certain groups. The optimal number of lines is intended for them. Calls are sorted according to the specified settings. The system automatically allocates free lines for subscribers. This feature eliminates interruptions and allows you to contact the desired subscriber without delay, without wasting time on tedious waiting or numerous chimes.

IP telephony provides its own characteristics regarding the operation and the basic principle of operation. The station itself is located on a server: on the server of a provider specializing in the provision of this category of services, on a server on the Internet or on a server in the subscriber's office. Its customization is carried out taking into account the specific requests of the customer. Special protocols are designed to transfer information, including multimedia and voice messages. Provided that the PBX is located directly on the server of the telecom operator, there is no need to purchase expensive equipment, and the connection is very easy and quick, requiring only the appropriate settings.

Modern PBX

The systems in use today are becoming an accepted standard that companies cannot do without. The most popular type of station is IP. They are indispensable for small, medium and large businesses. In each case, an optimal package of services is selected, functionality that allows you to solve the full scope of the tasks.

Modern PBX has a clear operating principle. It includes a server, a certain number of phones, and the gateways required to connect to the networks. Contacting a provider to order services allows you to quickly resolve the issue of connection, without resorting to complex work and without purchasing expensive equipment. Such attractive features contribute to significant savings.

The main advantages of choosing are:

• scalability - there are no problems with expansion, which makes it possible to easily add new phones and serve a large number of subscribers;
• extended functionality - in addition to the basic options, it is proposed to use a large number of additional ones. As a result, even more issues are resolved. In practice, the functions of call forwarding, voice menu, call recording and much more become useful;
• ease of management - provided by a simple interface in which you can easily perform all the required actions;
• setting - carried out according to many parameters. The necessary characteristics are set for using the system with maximum benefit;
• profitability - connection and subsequent use is inexpensive;
• promptness of connection - all settings are carried out in a short time frame;
• quality - negotiations become as comfortable as possible due to stable quality;
• safety - the use of modern technologies ensures a high level of safety.

Distinctive feature modern automatic telephone exchanges the presence of an auto attendant function is favored. With its help, the process of automating the reception of calls takes place. It is intended to be used for corporate purposes, becoming indispensable for different organizations, differing in size, specialization and direction of activity. In each case, it significantly speeds up the performance of many tasks, and the quality of service reaches a new level.

The need to use an automatic secretary is related to the need to reduce the workload on employees, as well as to reduce their total number, which makes the fixed costs significantly lower. Work is carried out intelligently, according to predefined settings, without requiring the use of expensive equipment.

For many organizations, in order to grow their business, it is important to solve two main questions:

• improve the efficiency of employees;
• improve the quality of service.

This will help modern PBX, having all the technical parameters and functionality required for this. Thanks to the convenient communication between employees, they will be able to quickly resolve all business issues that arise every day. The system unites different departments, employees working remotely, who are on a business trip. All this significantly increases their performance indicators.

Another issue is quality communication with customers, which is an important condition for organizing a high level of service. Potential buyers can easily call the company. The telephone line allows you to simultaneously receive a large number of calls, so no one will be left unattended. A clear voice menu with appropriate prompts will help you contact the required department. A pleasant greeting and musical accompaniment make it possible to form a good impression of the organization itself from the very first moments of contacting it.

Our advantages

Telephony provider

For every client

Individual approach

work experience

More than 15 years

Office in CAD

All services

Telephony

WebRTC, Call Back

The best prices

PBX protection

Deep packet inspection

We use

Innovate experience

Telephone communications

Optics, TLS

ATS Moscow

There is an active business life in the capital. There are many companies working in different fields of activity. It is important for all of them to overcome the high level of competition, reach a new level, and increase profitability. Achieving such results will require a competent approach to business organization. An important condition is a highly efficient communication system that provides quality service and constant interaction of the entire team.

For all the tasks listed above, you will need a multifunctional and correctly configured ATS Moscow. You should order its connection from a trusted provider offering high-quality and stable services at a reasonable cost.

System connection is required for many questions:

• reduction of fixed costs for calls, including calls to other cities and countries - calls are much cheaper due to the offer of attractive tariffs;
• unification of the entire team - the system promotes effective interaction between individual employees, as well as different branches, representative offices, regardless of their location;
• mobility - anywhere you can connect with the right employee for everyday tasks. There are no problems when changing office premises, because the move does not require thinking about communication, it will remain unchanged.

The list of options inherent in systems is incredibly extensive. Most often used in practice:

• "Smart" call processing - reception and further redirection is carried out at an intelligent level, taking into account the specified parameters;
• auto attendant - automatically accepts calls, processes them promptly, without involving a large number of employees;
• voice menu - following simple and clear prompts, you can easily reach the employee he needs, who will advise on emerging issues;
• recording - telephone conversations are recorded. Subsequently, the stored information becomes very useful. Its careful study creates conditions for resolving conflict situations, assessing the activities of employees, the level of quality of service;
• reports - statistics and other information are provided on the conducted negotiations.

This is just a small fraction of the huge opportunities that open up with the use of the system. All of them were able to be appreciated directly in practice by Canmos customers. Immediately after the implementation of the system, its benefits are felt due to the improvement of many indicators. Management is easy, does not involve any complications, and the connection does not take much time.

The flexibility of settings allows you to enter all the required values ​​for the main parameters, to successfully cope with the entire volume of tasks. In the future, the choice of this option will also allow you to experience significant savings, because negotiations will cost an order of magnitude cheaper, subject to excellent quality and stable work. The customers of the telecom operator receive a combination of the main advantages - excellent quality at a reasonable price, which makes cooperation profitable from all sides.

Order an efficient and multifunctional ATS Moscow with phone numbers in codes 499 and 495!

PBX functionality

Intelligent PBX

Distribution of incoming calls to telephones is set by the administrator in the PBX interface (dialplan).

Security

Deep packet inspection, HTTPS, management from specified IP addresses.

New technologies in PBX

WebRTC telephony, Call Back.

Separate control

Each administrator manages his own user group.

Greetings when calling

Any voice file is installed for each subscriber.

Statistics, reporting

The administrator can get any reports on the received and made calls of his user group.

Conferences

You can create conference groups for more than 3 parties.

Video calls

PBX allows you to connect video telephones.

Integration with CRM

Integration with various database management systems.

Telemarketing

Implementation of automatic dialing to subscribers with subsequent call routing.

Fax Server

Receiving faxes to E-mail. Sending from a computer.

PBX connection, provider

To resolve the issue of organizing effective telephone communication, you will need to connect an automatic telephone exchange. In this case, you will initially have to decide on the provider that provides the services. Today, there are many organizations operating on the market, each of which offers its own terms of cooperation, a certain list of services provided and prices. In practice, it is important to get a high-quality connection with low material costs. Such benefits are provided to everyone who has chosen the telephony provider "Canmos".

The provider has been working in its field for many years. During this time period, the organization has shown itself to be excellent, responsibly approaching its work, providing high-quality services. This is facilitated by:

• the use of advanced technologies, including cloud ones;
• use of modern equipment with excellent characteristics and advanced functionality;
• attraction of highly qualified specialists with extensive experience, responsibly related to the performance of professional duties;
• round-the-clock support service, promptly resolving all emerging issues.

When working with customers, an individual approach is practiced. The company understands perfectly well that each of them has his own wishes and requests. For this reason, different service packages are offered to choose from, differing in terms of conditions and prices. Optimal packages are selected on an individual basis in order to obtain the required list of options by investing in the planned amount.

The main selection criteria are:

• number of external and internal ports;
• used equipment and technologies;
• list of options and additional services;
• price.

Anyone who plans to connect to a PBX will be able to familiarize themselves with the list of services provided and the packages offered on the website conveniently. A lot of relevant information is published here, including about the main directions of the company's activities, current prices, and so on.

If you have any questions, when additional clarifications are required, you can contact the staff. Convenient methods are proposed for this. For example, on the website you can order a call back by filling out a short form. At the indicated contact numbers, managers promptly call back to answer all questions. It is also easy to leave a request for ordering a service on the site. All that is required for this is to fill out a short form, indicating the requested information in it.

The PBX is connected in a short time frame, and it is being evaluated very soon. Cooperation is carried out according to a simple and understandable scheme. It includes several basic steps:

• application - you can inform about your intention to order the service through the website or by calling the company at the specified contact phone numbers;
• discussion of details with the manager - informing about existing wishes;
• selection of a tariff - selection of a package that suits all parameters and functionality;
• providing access to your personal account - entering all the required settings and getting started.

Just a few simple steps - and the customer receives a modern, multifunctional, stably working system that allows him to successfully solve everyday work issues. Improve the quality of service, as well as actively develop the business as a whole.

Security

SBC (S ession B order C ontroller - session border controller) carrier-class equipment (software or hardware), ensures the security of carrier NGN networks.

Automatic telephone exchange

When high-quality, functional, but inexpensive communication is required, the best solution would be automatic telephone exchange... They can be of different types, but virtual ones have become the most popular. Their popularity is associated with the main advantages that distinguish this type from others:

• fast connection without purchasing expensive equipment, laying cables;
• flexibility of customization for specific questions;
• many basic and additional options for highly efficient use;
• efficiency in connection and further operation.

The choice becomes economically justified. Together with it, negotiations within the network between employees will be free. Each of them has its own short number. Calls to other cities and countries will become much cheaper. Savings on them will be up to 80%. This figure indicates a significant economic benefit that all customers of the provider receive. In addition, in the large number of packages presented, it is easy to select the optimal types for a specific budget and tasks. Professional advice from employees who are ready to help everyone with a choice will help in this.

A significant advantage of a virtual system is its extended functionality:

• intellectual qualities;
• ease of management with division into separate user groups;
• Call Back;
• WebRTC technology;
• clear voice menu;
• greetings;
• detailed reports and provision of statistical information;
• integration with CRM;
• distribution of incoming calls according to the specified settings;
• holding conferences;
• connection of video telephones;
• faxes;
• telemarketing.

Communication organized with the help of new technologies and the Internet is characterized by high quality and security. At the same time, it does not require large financial costs, which contributes to significant savings for the company. The decision becomes justified, optimizing the constant expenses of the company, creating all the conditions for its rapid development, improving the main indicators, and the productivity of the team.

An equally important result achieved in practice concerns the improvement of the quality of service. This in turn contributes to expanding the customer base, retaining loyal customers, and improving profitability, which is the ultimate goal for entrepreneurs.

On the base automatic telephone exchange a full-fledged call center is being organized, which allows specialists from different departments to communicate, as well as simultaneously receive a large number of calls. Together with him, in the near future, you can evaluate the remarkable results, build a good impression of the organization itself.

The station improves the performance of the company by providing basic statistical information. In particular, this concerns the number of negotiations, their duration and other information. Recording of negotiations becomes no less useful, thanks to which it is easy to monitor the work of the team, evaluate the quality of service, and make the required changes to the activity if necessary.

To get all the benefits listed above, it is important to seek the help of a trusted provider who responsibly approaches their work, clearly fulfilling all obligations to each of the clients.

Canmos is a company that is ready to offer such benefits to everyone, which is proven by many positive reviews and a good reputation. Here, each of the clients will find an extensive list of services provided with consistently high quality at reasonable rates, an attentive and round-the-clock support service, professional advice on all emerging issues. This makes it possible to add up exclusively the most pleasant impressions of cooperation, to achieve excellent results directly in practice.

Connect a multifunctional PBX from a reliable provider on attractive terms for the development of your business! Leave your application today to get a ready-made solution soon!

Quickly connect PBX

Order PBX		The manager will call and help with the choice		We will provide a PBX, get started

Order PBX

Connect the number of the desired region and start receiving calls from potential customers without opening an office.

Optimization of receiving incoming calls

Flexible PBX settings allow you to use remote personnel or a regional call center to handle calls from metropolitan regions

RENDER.RU is the largest information resource in Russia on computer graphics.

Virtual numbers 495 helped to organize a virtual representation of the company in Moscow. Flexible settings of the voice menu organize the redirection of 100% of calls to the numbers of the necessary specialists, increasing the quality of service for the company's clients.

Combining mobile and office employees into a single network with a single company number

Even when calling from an employee's mobile phone, the client's company number is determined. And your employees are always available to customers.

Many numbers - one call center

ATS "Telfin.Office" calls to different numbers of the company, it will show employees which number and from which region the call came.

"Imperikom" is an official dealer of popular manufacturers of geodetic, laser and measuring equipment.

Thanks to the automatic telephone exchange Telfin.Offis, the company "Imperikom" is available to customers day and night and is ready to advise the buyer by phone. After 18:00, redirects to mobile sellers are triggered, and on weekends - to the head of the sales department. In the event of force majeure, such as a power outage, customers can still call us without any problems.

Unified corporate telephone network

Virtual PBX Telfin.Office unites office, mobile, remote employees into a single network with short numbers of employees.

Improving the quality of work with clients

A wide range of control tools from call recording to the "Monitoring" and "Call Assessment" modules

Milavitsa Mos is a well-known chain of branded lingerie stores in Russia.

A single corporate telephone network with free communication between store and office employees saves money on communication. A corporate telephone number for communication with all employees of the company, including remote ones, simplifies and speeds up work. Recorded calls make it easier to monitor customer service standards when speaking on the phone.

Integration with CRM

Calls directly from CRM, a card with information about the client that pops up on the monitor screen with an incoming call, the creation of a new contact automatically, call history right in the customer card and many other useful features.

Conversation recordings

History of customer interactions. Monitoring the work of employees, training newcomers using the best examples and analyzing the calls made.

DARTA is a team of professionals in the field of online advertising and website development.

DARTA has combined a virtual PBX and CRM, which made it possible to accurately and efficiently maintain customer reporting. Now all the necessary information on clients is stored in one place. Customer analytics helps you monitor the level of sales.

Connecting home and mobile phones to the network

Internet telephony connects all offices and individual employees into a single telephone network. Transfer and call forwarding evenly distributes the workload of the staff.

Reducing the number of unanswered calls

Virtual PBX Telfin.Office instantly connects the caller with one of the available dispatchers. If all employees are busy, the system keeps the customer on the line, informing about promotions and special offers of the company.

"Phaeton" is a round-the-clock taxi service that also offers rental of trucks, minivans, and foreign cars with a driver.

Virtual phone numbers have helped organize remote workplaces. Customers call regular local telephones, but an operator located at any of the company's offices - sometimes even working from home - can handle the calls.

The Navigator company specializes in the implementation of automatic telephone exchanges - automatic telephone exchanges (from the English ATS - automatic telephone system), including mini automatic telephone exchanges of such leaders in the field of telephony as Panasonic, Samsung, LG, their installation, installation, programming, configuration and repairs at the client's office, as well as customer service.

The Navigator company will perform the following works:

• installation of automatic telephone exchange - our employees will provide your company with fast and high-quality connection of an automatic telephone exchange;
• setting up a PBX - we will provide you with a choice of parameters and functions that will most closely match the communication tasks of your company;
• PBX service: service is a guarantee of uninterrupted operation of your company's telephone network.

Our advantages

More than 10 years on the market

Warranty for work performed

Training of employees of the client's company

Wide range of equipment

Discounts for regular customers

Complex services

Installation of automatic telephone exchanges is a crucial stage in building a corporate information and communication system, the quality of implementation of which will determine the promptness of making managerial decisions in the company, coordination of the work of departments and communication between employees. Therefore, it is necessary to entrust this task to real professionals who have been working for the Navigator company for several years.

In particular, we work with such an integral attribute of modern office communication as mini-stations, guaranteeing our clients the following list of works:

• installation of mini automatic telephone exchange - we connect office telephone exchanges of the world's leading manufacturers: Panasonic, Samsung, LG automatic telephone exchange stations;
• setting up an office mini automatic telephone exchange - our engineers will implement optimal software algorithms in the telephone exchange processor in accordance with the parameters you specified;
• repair of mini automatic telephone exchanges - in case of breakdowns or failures, our employees will provide a quick and high-quality solution to all problems.

Installation, programming and repair of office mini automatic telephone exchange - the Navigator company provides all services in the shortest possible time and at optimized prices.

The qualifications of our specialists and the accumulated work experience allow us to cope with the installation and programming of any mini ATS, using the full potential of them.

Examples of several typical PBX solutions for the office:

When installing mini-automatic telephone exchange, we guarantee:

1. Prompt visit of a specialist;
2. Providing a guarantee for all types of work and equipment;
3. Training of employees of the client's company to work with the installed equipment;
4. Installation, configuration of mini-automatic telephone exchange on the day of application.

Competent programming of mini automatic telephone exchange will allow:

1. Remove the problem of busy lines - if one manager is busy, the call is forwarded to another station. You will forget the problem of "no call"!
2. Set the "night" mode at the end of the working day.
3. Route calls to a specific station in the company.
4. Set restrictions on indoor stations.
5. Receive reports on calls from the station.
6. Set up special features such as voice mail, digital assistant, automatic fax reception, etc.
7. Set the playback of radio and MP3 songs when "dialing" and much more.
8. Provides the ability to integrate video surveillance systems and some models of intercoms into already installed automatic telephone exchanges.
9. Reprogramming the PBX within a month free of charge.

PBX software

The need to install a mini ATS is not even discussed, the only question is how to choose the most practical, reliable and durable equipment.

Panasonic PBX

Modern and high-tech mini PBX Panasonic is distinguished by a variety of models and functions, which allows using them both in small enterprises and in large concerns.

The technologies used in Panasonic PBXs provide communication for soft and analog telephones, facsimile machines, cell phones, modems and radio telephones. Panasonic PBX can be programmed using special software or software loaded into a laptop or personal computer.

Panasonic PBXs boast a wide range of irreplaceable functions that will help make your life easier and more convenient: voice mail, call forwarding, digital secretary and so on.

Competent installation of mini PBX Panasonic will allow you to forget about the problems of "no call" when you lose potential customers due to busy lines.

Professional service of Panasonic PBX will save you from telephone and communication problems forever!

Mini PBX Samsung

The Navigator company supplies, configures and maintains Samsung mini automatic telephone exchanges.

Reliable and multifunctional mini automatic telephone exchanges of this manufacturer have long been deservedly popular all over the world due to their reliability, durability and a huge number of built-in "skills".

Everyone who has ever dialed to authorities and companies knows how monotonous melodies are when dialing. Modern mini PBX Samsung can be programmed to play radio and MP3 songs, you can install an autoinformer with extension dialing, automatic reception of fax messages, and so on.

By entrusting us with the programming of Samsung mini PBX, you will forget about problems with telephone communication!

Mini PBX LG

You can also buy LG mini automatic telephone exchange from us - the leader of the modern telephony segment.

At one time, mini PBX LG made a splash in the telecommunications market, forever changing the standards of data transmission within the office. And now the main credo of the company remains loyalty to quality and the desire to make all its products even more technological, convenient and easier to use. At the same time, the manufacturer pays close attention not only to the needs of large corporations with an extensive office network, but also listens to small businesses.

The result is a wide range of LG PBXs, where everyone can find the best option.

Mobile external number

Mobile external number - IP PBX (Mobile Extension)

A mobile subscriber (eg GSM) can use his mobile phone as an internal subscriber of the ipLDK system. If his mobile phone number is registered with ipLDK, he can receive and make calls as an extension *.

This function is available as standard with processor version 3.8

* Provided that external trunk lines are connected via the E1 stream.

IP-PBX Yeastar MyBPX

LLC Navigator is an official dealer of equipment and Yeastar.

Yealink equipment allows you to provide unrivaled telephony services to a wide variety of customers. We implement the delivery and configuration of automatic telephone exchanges for small offices up to 32 subscribers, and ending with corporations with thousands of employees. In the maximum configuration, one PBX can support 80 simultaneous conversations, record all conversations, address book, blacklist, SIP SMS, all kinds of audio greetings and much more. To complete the perfect telephony in the office, Yeastar has developed a huge line of IP phones. You can choose the device, both for the style of the manager's office, and for the convenience of the secretary with an additional module for switching to additional employee numbers.

Also connect office PBXs (the number of connected PBXs is not limited).

Since setting up your PBX connection via Rest API does not depend on Bitrix24, but is completely configurable in a third-party application, we will not consider these connections - this is described in detail on the download page of these applications in Marketplace24.

Consider Integration with a PBX via a SIP connector.

Work logic SIP Connectors next:

1. When making an outgoing call, Bitrix24 will try to connect to the server you specified in the section Outgoing calls number settings forms, and, having logged in with a username / password, make a call.
2. To receive an incoming call to the portal, you need to create a trunk on your IP-PBX with the parameters that are provided to you in the section Incoming calls number settings form, and send all incoming calls to the PBX to this trunk.

There are no special technical requirements for the PBXs to be connected, except for the support of the SIP protocol. You can always try to connect any operator. If it works according to SIP standards, there should be no problems with its work.

To test the functionality, free minutes for outgoing calls are available to you. The number of free minutes and the term of the active license are displayed on the page in the section Telephony.

If after testing you are satisfied with the work of the service, and you are going to use the PBX for outgoing calls, you need to pay for the license by clicking Pay for module connection for outgoing communication.

Note:

1. The license for the SIP connector is purchased for the entire Bitrix24. That is, if you will connect more than one SIP PBX to your Bitrix24, then you do not need to buy an additional SIP connector.
2. The license for the SIP connector is purchased separately, i.e. it is not tied to the Bitrix24 Telephony account.

To process calls, in addition to the settings in Bitrix24 and in the PBX itself, you will need to configure the settings on the firewall of your local network.

Settings in Bitrix24

Let's consider setting up an office PBX using an example Asterisk... To configure the PBX, data is taken from the block Incoming calls:

Creating a trunk

In the configuration file for SIP channels in Asterisk sip.conf you need to create a record of the following form:

Dtmfmode = rfc2833; instead of your_account, you must use your account name in the field Server address(see illustration above). fromdomain = your_account type = friend host = your_account; as the value of the fields of the user type, the value of the field is used Login fromuser = asterisk username = asterisk; the value of the field is used as the password value Password secret = mypass insecure = port, invite contex = contex-internal disallow = all nat = yes allow = ulaw & alaw

In this entry, you only need to change the values ​​for the domain, password and the nat parameter, which is set to yes / no, depending on whether you use NAT or not.

Let's give a sample of settings according to the data from our example above:

Dtmfmode = rfc2833 fromdomain = ip.b24-6864-1386141129.bitrixphone.com type = friend host = ip.b24-6864-1386141129.bitrixphone.com fromuser = sip9 username = sip9 secret = ********** ********* insecure = port, invite contex = contex-internal disallow = all nat = yes allow = ulaw & alaw

Attention! Previously, in the settings of your PBX, it was used in the field Server address incoming instead of ip (for example: incoming.b24-6864-1386141129.bitrixphone.com). You can continue to use this designation further, but the telephony module will work much slower. Better to change to ip.

Sip reload

Setting up calls from Asterisk to Voximplant

You need to create your dialplan beforehand in the Asterisk config file extensions.conf... The dialing plan determines the handling and routing of incoming and outgoing calls. File extensions.conf controls the behavior of all connections passing through the PBX.

When drawing up your recruitment plan, you need to write the command:

Dial (SIP / voximplant / $ (EXTEN))

In this case, the call will arrive in Bitrix24 as a call to the number to which it originally came in Asterisk.

You must draw up a dialing plan yourself, because each company has its own logic for passing a call. For this, there is the Asterisk documentation, or you can contact partners with the appropriate competence.

The settings are applied by the command in the Asterisk console:

Dialplan reload

Local network firewall settings

By default, port 5060 is used for SIP, and ports 10000-20000 for media (RTP). Port 5060 can be either TCP or UDP - it depends on the existing LAN settings.

Usually for SIP it is important that outgoing traffic is allowed (from a PBX for example), and incoming connections will work automatically. RTP is usually used as UDP (so that data continues to flow if packets are lost).

The ports themselves can be configured in the PBX properties: whatever is set there, this must be opened in the firewall.

Attention! PBX setup for the boxed version of Bitrix24 should be done after configuring the module to work with cloud telephony