What to do if you cannot hear the interlocutor iPhone ("iPhone") during a call? Unfortunately, many owners of Apple mobile devices face such a situation. And not everyone will be able to cope with this trouble on their own. In any case, first you need to understand the reasons.

So, why can't you hear the interlocutor on the iPhone ("iPhone") and what to do?

If the earpiece does not work, you first need to figure out where it is located in your device. At the bottom you can see two holes, one of which is responsible for the speaker, and the other for the microphone. If we talk about the connector located in the middle, then it is intended for connecting a cable.

If you do not hear the interlocutor on the iPhone, and the sound disappears not from the lower speaker, but from the one on the front panel, then there may be several reasons.

The most common situation is with a problem with the headphone plug. Usually, the owner of the smartphone discovers this shortly after the purchase.

As a rule, such a failure is directly related to the shorting of the adapter to 3.5 mm. In this case, the user can try connecting / disconnecting the headset several times, better abruptly, but without damaging the connector. In addition, if you encounter such a problem after prolonged use of the phone, most likely, it will need a complete replacement of the audio connector and the upper audio cable.

Less commonly, the sound does not come out correctly after using a Bluetooth headset. To do this, go to settings and turn off the headset.

It happens that the solution to the problem is much easier and is due to the fact that the owner is not familiar with the buttons of the device. On the side there is a key that is responsible for turning on / off the silent mode. Check if it was accidentally activated and if the volume level has been turned down.

If you cannot hear the interlocutor on the iPhone ("iPhone"), it is possible that the reason lies in the installation of third-party programs (both from Cydia and through iTunes). It is important to remember which applications you installed recently, perhaps after uninstalling them and restarting the device, the problem will be resolved. Moreover, you can take care of a simple reboot after this problem has appeared. To reboot the device, use the Home and Power buttons by holding them down at the same time.

What to do if you cannot hear the interlocutor on your iPhone? Some diagnostic features

As you may have guessed, it is very difficult to identify any patterns that indicate the presence of such problems. Self-diagnosis is also highly discouraged. If you are an inexperienced user, then it is better to start with a simple one - check if there is a silent mode, that is, if the Mute mode is not activated.

It would be nice to check the microphone itself. To do this, it is enough to record something on it (for example, your voice). If the problem is in it, then it is advisable to immediately contact our APPLE-SAPPHIRE service center. If everything is in order with him, then the problem lies in the connection. Sometimes it helps to restore / update the firmware, but in the absence of the necessary skills and special knowledge, this is also not recommended.

Physical damage cannot be ruled out. For example, a board replacement or other type of repair may be required. To do this, you need to seek help from our highly qualified craftsmen. We recommend that you make an appointment with us in advance through the website or by phone call. We also offer a courier delivery service that will significantly save you time.

The safest and fastest way to find out why the interlocutor cannot be heard on the iPhone is to resort to the help of our masters. APPLE-SAPPHIRE offers free diagnostics for any model from Apple, which sets us apart from the competition. Depending on the specific problem, the repair process can take anywhere from 20 minutes to two business days. But we will try to do everything as quickly and efficiently as possible, without making you wait long and without overstating the cost of services.

Before you start describing the malfunctions and answering the question - Why is it hard to hear the interlocutor of the iPhone during a conversation and what to do in such a situation, you need to study the smartphone device and divide the breakdown into mechanical and software.

The iPhone has two speakers, the lower speaker, which is responsible for speakerphone, music and call sound playback, and the upper ear speaker, which is responsible for the audibility of the interlocutor's voice on the iPhone.

Symptoms and Causes of Mechanical Speaker Failure

During a call, you do not hear the interlocutor of the iPhone on speakerphone, which means that the problem is in the lower speaker.

• Defective Mini-Jack 3.5 mm.

Often, this is due to a malfunction in the 3.5 mm plug. Perhaps contacts are closing in it. Sometimes it helps to connect and disconnect the plug several times, 10–20. So, you clean the connector from oxides and other debris that has settled on the contacts.

But this is just a life hack that does not guarantee 100% of the result. If he didn’t help, then we need it. On newer iPhone models, the headphone jack and the charging jack are one piece.

• - Key "Mute" and volume swing.

If you have recently become the owner of an iPhone and do not understand the device and buttons, then on the left side there is a key for switching to silent mode (Mute), which could have been accidentally touched during a conversation.

It's worth checking to see if you've pressed the volume control or turned off the sound. Try to call back and hold down the volume up key. If you cannot hear the interlocutor of the iPhone, it is possible that the problem lies at the other end of the "wire".

• - Defective top speaker.

Often people with a broken earpiece come to the PlanetiPhone service. It breaks down due to the ingress of water, dirt and dust. Water intrusion causes a short circuit and leaves oxides on the pins that interfere with signal conduction from the speaker to the motherboard.

The protective mesh on the speaker can become clogged with fine dust and dirt. It is extremely difficult to hear the caller. In this situation, you will need to clean the iPhone from water and dust, but you will need to dry it and clean the contacts from oxidation.

• - Fall of iPhone.

Due to the fall of the iPhone from a height, not only the speaker fails, but also the iPhone microphone.

During a call, it performs the function of noise cancellation. Due to a fall, the audio codec or loop breaks down, due to which the smartphone perceives all sound incoming from the subscriber as noise and extinguishes it. He is checked by recording his voice.

If it is reproduced with interference, noise and wheezing, you should come to our service for iPhone diagnostics. This may be the very answer why the interlocutor of the iPhone is hard to hear.

Software glitches and errors

Now we will analyze software faults that we can fix on our own without resorting to the help of the service.

• - Bluetooth headsets.

It is worth remembering if you connected speakers or headphones via Bluetooth? iOS may not properly disconnect the headset and think that it is still connected to the phone. Just go to settings and turn it off again.

• - Third party programs.

On the iPhone, the interlocutor is hard to hear due to the use of third-party software. Remember what you installed before you discovered the problem. Try deleting them and rebooting. Hold down the Power and Home keys.

• - iOS crash.

If the sound does not always disappear, but only in periods, it may be a glitch in the iPhone operating system. Try updating your firmware.

What to do if the interlocutor is hard to hear on the iPhone?

From the above possible breakdowns and their symptoms, it is extremely difficult to correctly diagnose the place and cause of the breakdown. If you have little experience, it is better to start the test by checking the volume level in the settings and the silent mode key.

The best and simplest answer to the question - why you can't hear the interlocutor of the iPhone - is to come to the PlanetiPhone SC for free iPhone diagnostics.

Stages of repair in "PlanetiPhone".

• - Come to the nearest service center and tell in detail about the breakdown or call the master at home, leaving a request on the website. (Visit of the Master in Moscow - Free)

• - First of all, before starting any action, a check is performed to identify all hidden problems and their causes. (Free, even if you decide to postpone recovery later.)

• - Further, we announce all the faults found, the time it will take to eliminate them and the final price. (The price already includes the price of the part and the work of the master! No extra charges after repair!)

• - The specified procedures and full testing of the smartphone are performed.

• - You pay for the services and you are given a fully refurbished iPhone, a guarantee and a discount card.

* Get a discount now just by filling out an application on the website.

Why contact PlanetiPhone?

Our service has advantages that very clearly distinguish us from all competitors in Moscow. These include:

• - Unlike other top workshops, we have an affordable cost of repairs in the capital.

• - Free computer check of the gadget, even in case of refusal to repair it in the SC and visit of a specialist at home in the capital.

• - Only original components, which are always in stock.

• - Modern equipment and experienced craftsmen.

• - Free delivery of equipment to the service and back to your home, in the capital.

Didn't find an answer to the question - why can't you hear the iPhone interlocutor? Come to PlanetiPhone and we will quickly find out the reason!

What to do if you cannot hear the interlocutor in iPhone? Practice shows that many users of such a smartphone face similar problems. Any malfunction in the operation of the device requires a clear formulation, search for causes and their elimination. It is worth considering the main symptoms and causes, rules and subtleties of self-diagnosis, and only after that try to fix everything. Separately, the article will outline situations in which the phone needs to be taken to a service center.

In the article:

Symptoms and reasons why you cannot hear the interlocutor on iPhone

For a malfunction, when it is hard to hear the interlocutor on the iPhone, the speakers are primarily responsible. There are usually 2 of them in such mobile phones - one from the bottom is responsible for the speakerphone, the delivery of music and sounds during a call, the second from the top is needed to hear the caller's voice.

If an iPhone is used and the interlocutor is not heard during a conversation, this is manifested by the following symptoms:

1. Defective Mini-Jack 3.5 mm. In this case, it will not be heard who is on the other end of the reins. The reason for this may be a malfunction in the 3.5 mm plug, for example, when the contacts are simply closed. In this case, it is worth trying to connect and disconnect the plug several times in order to clean the socket from oxide and possible debris in this way.
2. Volume swing or "Mute" button. New owners of such a smartphone at first may not know that there is a magic button on the side of the panel, which, with one click, puts the phone into silent mode. You also need to make sure that the sound has not been muted previously with the volume swing.
3. Damage to the upper speaker. This situation often happens due to the ingress of water, dirt, dust. In the first case, oxidation and contact closure occurs, which disrupts the conductivity of the signal to the motherboard from the speaker. In addition, it is protected by a mesh, and if it becomes clogged with dust and debris, sound conductivity is again disturbed. In this case, you need to figure out how to clean the speakers I
4. Fall of the gadget. Cases when, after the fall of the phone, the microphone and speaker malfunctioned are not uncommon. During the conversation, the microphone acts as a noise canceling agent, and a fall from a height leads to the failure of the audio codec or loop. Against this background, the sounds from the incoming call are perceived as noise, and the microphone will try to extinguish it in every possible way. You can check the operation of the microphone by recording your voice on a dictaphone.

In addition to the fact that the reason for the non-conduction of sound during a telephone conversation may be the fact that the Iphone speaker does not work, software failures can be attributed to common reasons.

For example:

• Bluetooth - it is possible that before the call the phone was connected to headphones, speakers via Bluetooth, and incorrect disconnection of iOS will lead to the fact that the phone will not switch to the mode when it should work without a headset;
• iOS crash - in this case, there is a periodic audio failure, as a result of the fact that the operating system needs to be reinstalled;
• third-party applications - against the background of working with third-party software, malfunctions of the gadget may occur, so the last downloads should be removed or reinstalled, hold down the "Power" and "Home" buttons.

Only under the condition of competent diagnosis, identification of symptoms and causes is there a high probability that the malfunction will be eliminated without contacting a service center.

Features of self-diagnosis

It is extremely difficult to independently determine the presence of specific problems, especially if we talk about the recent owners of such a gadget.

To begin with, you should start small, believing the presence of a normal volume level, and whether the silent mode was accidentally turned on, for this the Mute button is activated.

After that, it is worth checking the operation of the microphone, for example, by recording a few words with your voice on a dictaphone. If there are noises, extraneous sounds, intermittent poor voice delivery, you need to contact the service center for diagnosis by specialists. If it's not about the microphone, you can restore or update the firmware, but preferably not by your own efforts. Physical malfunctions that lead to such problems are not excluded. The phone may need board replacement or other repairs.

When to contact the service center

In the event that none of the indicated possible reasons have been confirmed in fact, not a single recommendation has led to the desired result, it is worth contacting the service center. In this case, a quick replacement of the speakers will be carried out, after which the updated gadget will soon return to the owner's hands.

Conclusion

The article described the symptoms by which you can easily determine why, during a call, the iPhone does not transmit sound from the interlocutor. A malfunction may require cleaning or reinstalling the speaker, after which the conversation will be conducted in the proper mode. If self-diagnosis did not help, the service center can help. In case of negligence, the problem will not only not be resolved, but it will only get worse.

Apple smartphones are destroying the concept of phones as a simple means of telephone communication. However, if it is impossible to talk on the phone, the device loses the largest and most important part of the functionality. When the interlocutor is hard to hear on the iPhone 6, communication becomes difficult. Extraneous sounds, quiet sound, ruptures - this is part of a layer of problems when the interlocutor is hard to hear on the iPhone 6.

When talking on iPhone 6, the interlocutor is hard to hear: what to do?

Sometimes on the iPhone 6 the interlocutor is hard to hear not because of breakdowns, but due to inattention. Therefore, before you panic, experiment with the volume buttons on the side of the case. In addition, if your iPhone 6 is hard to hear the interlocutor, it is recommended to restart the gadget, update the operating system and, if possible, restore the device using iTunes.

It is worth checking if the device thinks that headphones are connected to it. Insert and remove the plug several times into the socket. If the interlocutor is still hard to hear, the iPhone 6 probably needs repair. It is possible that the interlocutor is hard to hear on the iPhone 6 due to contamination of the audio channel. This problem can be dealt with by cleaning the smartphone - on your own or with the help of repair specialists.

Finally, on the iPhone 6, the interlocutor is hard to hear after the speaker, cable or audio codec on the chip breaks down. Often these malfunctions are caused by moisture penetration into the device or mechanical damage. Repairing the speaker on the iPhone 6, replacing the loop and soldering the microcircuit differ in the degree of complexity of the repair, but an experienced specialist is ready to quickly perform any type of repair work.

Our service center performs comprehensive diagnostics of Apple devices absolutely free of charge. Experts will find out why the interlocutor is hard to hear when talking on the iPhone 6, and if necessary, they will quickly perform the necessary work: re-soldering the audio codec, replacing the cable or repairing the iPhone 6 microphone.

Fair, not overpriced or understated. There should be prices on the Service website. Necessarily! without "asterisks", it is clear and detailed, where it is technically possible - the most accurate, final.

With the availability of spare parts, up to 85% of complex repairs can be completed in 1-2 days. Modular repairs take much less time. The website lists the approximate duration of any repairs.

Warranty and liability

Any repairs must be guaranteed. Everything is described on the website and in the documents. The guarantee is self-confidence and respect for you. A 3-6 month warranty is good and sufficient. It is needed to check quality and hidden defects that cannot be detected immediately. You see honest and realistic terms (not 3 years), you can be sure that they will help you.

Half of the success in Apple repair is the quality and reliability of spare parts, so a good service works with suppliers directly, there are always several reliable channels and your own warehouse with proven spare parts of current models so that you do not have to waste extra time.

Free diagnostics

This is very important and has already become a good form for the service center. Diagnostics is the most difficult and important part of the repair, but you should not pay a dime for it, even if you do not repair the device as a result.

Repair in service and delivery

A good service values ​​your time and therefore offers free shipping. And for the same reason, repairs are carried out only in the workshop of the service center: correctly and according to technology, it can only be done at a prepared place.

Convenient schedule

If the Service works for you, and not for itself, then it is always open! absolutely. The schedule should be convenient so that you can be in time before and after work. Good service works both on weekends and on holidays. We are waiting for you and working on your devices every day: 9:00 - 21:00

The reputation of professionals consists of several points

Age and experience of the company

Reliable and experienced service has been known for a long time.
If a company has been on the market for many years, and it has managed to establish itself as an expert, people turn to it, write about it, recommend it. We know what we are talking about, since 98% of incoming devices in the SC are being restored.
We are trusted and transferred by other service centers for difficult cases.

How many masters in directions

If several engineers are always waiting for you for each type of equipment, you can be sure:
1. there will be no queue (or it will be minimal) - your device will be taken over immediately.
2. You are handing over your Macbook to a Mac repair expert. He knows all the secrets of these devices

Technical literacy

If you ask a question, a specialist must answer it as accurately as possible.
So that you have an idea of ​​what exactly you need.
They will try to solve the problem. In most cases, the description tells you what happened and how to fix the problem.