At any point of VivaCell-MTS 3G coverage.

CONNECTION QUESTIONS

ABOUT MOBILE BROADBAND INTERNET

How fast is mobile broadband internet speed?

The speed depends on the coverage of the broadband network (3G or 3.5G). Even if you are in a 3G coverage area, the internet speed may change depending on the conditions. mobile broadband is a wireless service (for example, nearby electrical interference can interfere with the signal). Usually, the maximum speed is indicated in the description of your tariff plan, which means that the speed that will be available in your region may be lower.

Also, it is worth noting that even with a 3G signal, using the phone as a modem instead of a special USB modem can reduce the maximum data transfer speed, especially if you connect the phone to a computer using Bluetooth.

Is your mobile broadband internet speed sufficient for online gaming?

Mobile broadband internet can be used for online games, but the quality of the game will greatly depend on the quality of the signal you receive. Mobile broadband generally has a higher latency rate than fixed broadband, which can play a role if you are playing a responsive online game. To ensure proper gaming, the time it takes for data from your computer to reach the game server and back (also known as "ping" or response time) should be between 100 and 500 milliseconds. Under good conditions, mobile broadband internet signal latency can be negligible - up to 50 milliseconds - even for high-speed shooting games, but with a weak signal it can be over 500 milliseconds when only strategy games can be played like "World of Warcraft".

Articles and Life Hacks

Many people want to know when they hear “MTS subscriber is temporarily unavailable”, what this phrase means. Most often, these words mean that the subscriber's mobile device is turned off and cannot receive incoming calls.

Why is this happening? And how can you fix the situation if, for example, you are waiting for an important call, but the communication signal leaves much to be desired?

Subscriber unavailable due to station overload

• The inaccessibility of the MTS number may be caused by the heavy workload of the base station. For example, during public festivities, everyone calls each other, communication lines are congested, and some subscribers may become out of range.
• A similar situation can be observed in a traffic jam in a city with a population of over one million. There can be two reasons at once - line congestion and interference for a good signal level caused by a large congestion of cars.
• As soon as the traffic jam clears up, the phone will start picking up a good signal again, and the owners of MTS numbers will again be available for calls.

The subscriber is unavailable because the phone is frozen

This phrase may be heard due to a malfunction of the mobile device.

This often happens while using an application. If your device does not have enough free memory, and you have installed another third-party program, then some processes on your phone may freeze.

To become within the network access zone again, you just need to restart the working device, and the problem will be solved automatically.

The subscriber is unavailable due to Internet access

Those MTS subscribers who actively use a mobile phone to access the Global Network risk being unavailable for incoming calls for some time.

But this is a one-time phenomenon, so if you once again dial the number that you could not get through due to the use of the Internet, then the next time the connection will definitely occur.

This problem is observed not only in MTS, but also in other mobile operators.

What can cause a situation when the service is blocked for the sender of the MTS transfer? Sometimes there is no ATM or bank branch nearby, but you urgently need to dump a small amount of money on your phone balance. The wife is at the ticket office of the station, and the money on her phone has run out? Does the child come home from school? Is mother sick and is the connection extremely important to her? In such a situation, getting a message about the blocking of the service is like death.

The service is blocked for the sender for a long variety of reasons. The first step is to check if you fall into the category of one of these:

• If the recipient is a subscriber of another operator or does not live in your region, the MTS money transfer service will not work;
• You can transfer to another account no more than 300 rubles, while your own account must have your own 90 rubles. Otherwise, the translation will fail;
• The amount of money that can be transferred per day is limited. Its maximum is limited to 1500 rubles for the sender;
• The limitation also applies to the recipient. The maximum amount that can be thrown onto your phone is 3,000 rubles. Other translations will not work;
• The money transfer service is not valid for all subscribers. Unfortunately, rates for corporate use are not intended for transfers. Clients with a tariff plan under the loud name "Super Zero" cannot implement them either.

If all the conditions for the question "Why is the money transfer service blocked?" considered, the obstacles were removed, and the service still remains unavailable, you will have to take into account that any technique has its own misfires. You can also top up through the terminal.

What if the service is blocked for the sender of the transfer?

Of course, you can find a decent exit solution from any situation. You can ask acquaintances (and strangers) about the transfer, returning them the required amount in cash. Or use another card of another family member (company).

If the card is corporate, work with your personal subscriber card.

To eliminate the error, use the following algorithm:

1. Dial the command * 112 *;
2. Enter the number to which you want to transfer;
3. Indicate the amount of money that you want to transfer to the subscriber in the transfer within the range of 1-300 rubles;
4. Press the call button and wait for the message, how the operation ended by you;
5. If the number is local to the MTS company, and the transfer could not be completed, notify the technical service and wait until the technical problems are settled. This usually takes little time, only 5-15 minutes.

Some are outraged by so many additional conditions, but they are a means of protecting the company's customers from possible fraud. It has become very difficult to steal, and it is absolutely impossible to steal for a large sum.

Some owners of the MTS mobile operator may receive SMS from an unfamiliar number 6996, which contains the details of an unknown payment, as well as an offer to send an SMS with text to 6996. If you have not made any purchases on the network using your mobile number before, then , apparently, you are dealing with scammers who, using the MTS "Easy Payment" service, are trying to make a purchase at your expense. In this article I will tell you what number 6996 is, what it is intended for, and how to disable it.

Mobile number 6996 is a special MTS service number designed to confirm passwords and make payments. When making any payments, a confirmation SMS is sent from this number, and the user sends an SMS there to confirm the payments.

Most often, this number works with the MTS service called "Easy Payment". This service allows you to make payments in the network using the "Personal Account" on the MTS website, and the money is debited both from your mobile account and from your bank card (if the user has linked it to making mobile payments).

The MTS operator takes a percentage (usually 5-10% of the payment amount) for transferring money through Easy Payment.

Service "Easy Payment" makes it easy to send money

Number 6996 and scammers

In recent years, the number 6996 has gained notoriety, since the specifics of the Easy Payment operation allow fraudsters to massively steal money from users' mobile accounts. Therefore, it is very important to know what the number 6996 means and for what purposes it can be used. The fraudster enters the payment details, where, among other things, he indicates the phone number of the person from whose mobile account it is planned to withdraw money. Then the payment is made, and an SMS from number 6996 is sent to the number of an unsuspecting person.

Then the fraudster calls an unsuspecting citizen and asks for the code of this SMS under various pretexts (an error when entering data, an MTS employee, etc.). If a person dictates this password, then the money from his account is debited towards the account of this purchase.

Also, the withdrawal of money from the user's account can be caused by the presence of a virus program on the smartphone, which is able to independently send SMS to the number the fraudsters need.

If you receive an SMS from 6996 with the message "Not enough funds", then, apparently, the scammers want to make a purchase, the price of which is higher than the funds available in your account.

Fraudsters massively use the MTS "Easy Payment" service

How to disable 6996

After we figured out what number 6996 is, now let's figure out how to prevent theft of money using the number 6996. I recommend using the following guidelines:

• Never send any SMS to 6996 if you have not made purchases online before;
• Change the password to the "Personal Account" on the MTS website on a regular basis (if any);
• Install a mobile antivirus on your phone (for example, AVG);
• Check your PC for virus programs (Dr.Web CureIt will help!).

To deactivate the Easy Payment service, which is usually used for debiting money, do the following:

Conclusion

In this material, I analyzed the value of the number 6996, and how to disable it. If you do not make purchases online using the Easy Payment service, I recommend completely disabling this service, as well as unlinking your bank card from your mobile number - this will make it impossible to steal money from your account.

Blocking content distribution provides invaluable benefits for the user in the fight against paid information, due to which money disappears from the mobile account. You can remove the ban on MTS payments if you disable this function. But in order to carry out such a procedure, it is necessary to study in detail the instructions for removing restrictions.

What is a ban on MTS payments

This is the setting of restrictions on the receipt of paid content on the mobile. So, the "Content Ban" option allows you to disable all kinds of paid mailings such as horoscopes, news and acquaintances, which the phone user did not order, however, funds are withdrawn from the account when they are received on the phone. At the same time, this option does not allow the subscriber to send SMS and MMS messages to paid numbers that are engaged in such mailing. However, internal services and functions remain available for use.

Such blocking is used for various reasons:

• setting restrictions on the child's mobile phone so that adult content is not available to him;
• lack of all kinds of auto payments for accidental connection to the entertainment portal;
• eradication of unnecessary mailing from a mobile phone;
• in addition, such a limitation is important for retirees who may make erroneous subscriptions or payments.

Important! The service is connected completely free of charge, the payment for the day is 1 ruble. It operates on the territory of Russia and neighboring countries.

Payment in favor of this service is not available to you MTS: what to do

This option is an excellent controller for restrictions on any connections from paid portals, it is much more convenient to use than to independently control the account and the presence of any connections. At the same time, you can activate the service in several available ways:

• SSD command * 984 # and call button;
• call to the help center at the operator number 0890;
• contacting the MTS office with a passport.

If payment in favor of this service is not available for you and your region or did not work, you need to use Antispam and send a malicious SMS to the number for complaints 6333.

The MTS operator has released a new mobile application for self-service of its subscribers called "My MTS". The old one - "MTS Service" is still alive and available for installation, but its service will be discontinued from January 18, 2016.

"My MTS":

Let me remind you that this program is available for various mobile devices - based on Android, iOS and Windows Phone. With it, you can:

• Manage your account and tariff plan
• See the balance and consumption of packages (minutes, SMS, traffic)
• Order detailing
• Activate and deactivate services and options
• Manage content (subscriptions)
• Use the "MTS Bonus" program
• Use the "Mobile ticket" service (if you have NFC and an appropriate SIM card)
• Pay the bill
• And something else.

The app is, of course, free. On my own behalf, I recommend it to all MTS subscribers - it is really very convenient and clear. The need to strain the call center with calls will decrease significantly. A kind of Personal Account (Internet Assistant) right in your mobile. It's a pity that for a number of functions, the application transfers us to the operator's website in the device's browser, and does not execute them in its own interface.

Actually, the main advantage of the My MTS application is viewing the consumption of minutes, SMS-messages and Internet traffic. Their statistics are visible immediately after opening it. To update the data - just swipe down from the top (like in a mobile browser).

I rarely used the rest of the functions in it (earlier in the MTS Service). Except that you can pay your account by card without getting up from the couch. However, everyone has their own needs and concepts of convenience. The full list of program features can be seen from the screenshot:

Accordingly, with its help, you can change the tariff and connect the service you need, and familiarize yourself with the costs.

However, not all functionality in "My MTS" is still complete. For example, not all rewards are available in the "Bonuses" section. For example, I did not find the option "Zero without borders_bonus" here. However, it is still present in the stationary web-interface of MTS Bonus. Keep in mind.

"My MTS" vs. MTS Service: differences

Actually, the only significant difference I noticed between the old and the new application is entering the security code (PIN - 3 attempts) when starting My MTS. Otherwise, everything is the same as in MTS Service. Minimal design differences (see the first 2 screenshots above and find 10 differences).

However, after installing My MTS, unlike MTS Service, I was only able to log in to it yesterday on the 4th attempt: “The service is temporarily unavailable. Please try to log in later. " In the spirit of MTS.

The question is: why was it then necessary to produce a new application, instead of a banal update of the old one? The ways of MTS are inscrutable. They know better.

However, a minimum of body movements is required from us - just put “My MTS” on your smartphone or tablet and use it to your health.

personal account at login.mts.ru and see the amount that you have on your account. In the "Detailing" section, you can see what the funds were spent on.

I cannot enter my MTS personal account from the official website. When you try to log in, it says: Your device does not support the new version of the site, download the application. I don’t want to download the application, I’m saving memory. Question: can I somehow upgrade to the old version? Or, without your application, my personal account will now always be inaccessible to me? Respectfully yours, Natalya Anatolyevna.

I can not enter the personal account of MTS

I cannot enter my personal account by phone number from a computer. as well as with MTS-Bonus. I enter with the password, the message “the session time has expired” immediately appears, and at this time the phone receives a message that “You have entered the MTS service”. I changed the password several times, nothing changed.
HOW TO GET STARTED TO THE PERSONAL OFFICE OF THE MOBILE PHONE.

You just unsubscribed with your comment! A similar problem when activating a l / cabinet through a computer has existed for about 20 days.

If the previous comment does not solve the problem, then you should contact the company's specialists for support. Thank you for understanding!

for some reason, you will not be able to enter your personal account. but it is not possible to get through at all. I just need to turn off the service everywhere at home. I waited for the operator for over an hour and never got in touch.

In addition to the personal account, there is also the MTS mobile application. There you can also change everything. And about not getting through to 0890, call from a city or other operator at 8 ***** 0 8 250 if you still can't try +7 (831) 4 **** 90 but not from MTS, since this is a number key customers-))

For more than an hour I have been trying to enter my personal account - I tried the above methods, everything is useless. admins, figure out what the problems are, is it really necessary to contact the centers with complaints?

For several days I have not been able to enter L. K. MTS.
A window opens with the inscription: “The page is not available, the site ihelp.mts.ru did not send data. But literally, before my comment, somehow miraculously managed to get into L. j. After that, I began to leave my page and again some kind of drawing: like I did not send some form and I need to go somewhere with a motto go out .... b ### yatina.

There is no other explanation for the lack of the ability to control the spending of own funds (money) through the "Personal Account" as well as the regulation of the volume of connected services, as deliberate and unfair actions on the part of MTS!

Probably, the MTS company, using its own technical capabilities, deliberately blocks, for a long time, access to its clients to the mechanisms of control and regulation!

I tried to enter my personal account, an SMS came that I entered, but, apart from the balance, I can not see anything! Themselves deputy ### get buns: “come in, exchange”. and - f # g you! I can not perform any actions, including exit the LC! Paranoia starts to progress: why did you call? What if, after such an interesting entrance, without the possibility of any of my actions, evil ### Lenniks are starting a swarm of ###? But seriously, I don't like it! What a bar ### k! After all, this is not the first day you have been working, everything should be debugged! You can’t write a row, why # you need such an operator!

My previous comment disappeared ... The bottom line: I tried to enter my personal account, I received an SMS that I entered, but apart from the balance, I see nothing and I can not perform any actions, including and exit correctly. I joked that paranoia, they say, is evil ## and they can take advantage of my strange presence. I rebooted, I try to log in again, but they tell me - the login or password is incorrect! With what fright? A few minutes ago I entered with the same data! (albeit through one place)! No, guys, this is no longer a joke! Naf # k-naf # k such with ### is!

The page is not available
Login.mts.ru did not send data. And this crap is already 3 weeks. I called both the MTS help desk and Beeline (I have a Beeline modem), I got through to everyone, but the problem was not solved. Everything is fine with them, the main thing is that the page is loaded from the tele2, but from the beeline modem, there were no such problems before

I can't log into my personal account on MTS

Experienced subscribers of the mobile operator MTS know that problems with access to a personal account on the site can arise suddenly.

A personal account is a well-thought-out self-service system with impressive functionality. Change the TP (tariff plan), disable paid options, control waste by day - all this is possible thanks to your personal account.

The operator does not charge any money for staying in the system - everything is absolutely free. To enter the cabinet we only need two things: a login (the subscriber's phone directly) and a password issued by the network itself after filling in some data.

Further actions will be limited to the fact that you will have to print the phone numbers and write a security code. It should take no more than a minute for the phone to receive the required SMS. How it works.

Many MTS subscribers are interested in the question:“Why am I denied access, because I’m doing everything right”? Reasons is a fairly broad topic, and it could be anything from incorrect password entry into the MTS personal account, and ending with system failures, which happens extremely rarely.

To simplify life, there is a function of linking a personal account to one of the existing accounts on the social network (VK, Odnoklassniki and others). Linking a social network account is done by clicking the button used to go to the site.

After entering the line with the password and number, the binding will be considered successful. But, here a parallel obligation arises - do not forget the password for entering the social network, because in this case the person will not be able to go anywhere.

If access to the site is denied (if the passwords are entered correctly), the situation is explained by the technical work on the operator's site. It is not worth writing complaints or calling the service as the site needs maintenance.

After numerous attempts, he writes that you entered the wrong password in the MTS personal account? Perhaps you really forgot it, because the robot is not mistaken in this regard.

Try to change the numbers to others and try to enter the cabinet based on the new data. If the problem has not gone away by itself, then specialists will come to your aid, who can be contacted by phone. MTS employees will check the relevance of the data and name the reason for the denial of access to the account.

The fact is that the data entered on the smartphone is saved by the system, and there is no need to constantly enter the office through authorization. Of course, the functionality of the application is not the same as its original (site), but here you can perform many operations.

1. find out the rest of the package charges for the tariff
2. change the current tariff plan to a new one
3. get acquainted with the services connected at the moment
4. contact with the help desk, account replenishment and others.

Do not enter your personal account "My MTS": what to do

For half a decade, subscribers of the MTS cellular network have been able to use such a wonderful service as a personal account "My MTS". It allows you to check, replenish your account, control and manage your personal account, as well as perform many other operations from your home computer. Of course, this is a step into the future, modern technologies in their present manifestation.

But, despite all this, sometimes there may be some problems with the service. Often, an ordinary user is not ready to fix those himself, and he needs help. We dare to guess that if you are reading this article, you may have encountered some problems. And we want to provide possible solutions to popular challenges.

One of the most common troubles is the inability to authenticate to the MTS system. This problem is popular for residents of Yanao, Khakassia, the Urals, Krasnodar Territory, and many other regions.

Paradoxical as it may seem, and maybe even trite, but if it is impossible to enter, you need to double-check the entered phone number several times. Often, it is a typing error that is the source of the problem.

Also, take a look at the input keyboard. Many people blindly enter a number without looking at the screen or keyboard. And this is wrong, since the NUM keys on a computer keyboard are in the reverse order of the phone buttons.

Another popular problem is the situation in which the MTS Internet Assistant does not connect at all. What we mean is that the site is not loading. Yes, subscribers from Vladikavkaz, Tyumen and the Tula region have probably faced this problem more than once.

Here the problem is clearly not in you, but in the operator. But speaking of an operator, we mean an Internet operator that provides you with services for connecting to the World Wide Web. Therefore, you need to contact directly the support of your provider and find out why you cannot enter the MTS assistant. Most likely, the problem will be resolved in the near future.

If suddenly the problem was not on the part of the provider, you will need to check several third-party sites for operability. If they function correctly, then there is a problem on your part. Here's what to try.

• Clear the browser cache, as well as its cookies;
• Reinstall your browser if possible;
• Try connecting with a different internet browser;
• Try to connect to your personal account from another computer.

It is possible that in this case you may fail. Do not be upset, as there is another great way out. The MTS company has its own forum on the Internet, where real specialists, moderators and ordinary users sit, who can help you with your question.

In order to streamline your precious time and the time of other forum users as much as possible, we recommend that you follow these instructions for using it.

1. Look at the current topics and messages, perhaps a question about a similar issue has already been raised recently.
2. Use the forum search and try to find related topics and discussions.
3. If you fail in the first two paragraphs, create your own topic and describe your problem as accurately as possible.
4. Expect responses from users and moderators to your question. Most likely, the problem will be resolved in the near future, and the MTS personal account will start working.

If you have completed all the steps described above, but failed to enter the application, contact MTS online support for help.

What is this code +7, how to change it, entered my number in different ways, writes that it is wrong, I cannot enter The application crashed.

Before that it worked. Now neither login nor register.

How to solve all communication issues in the "My MTS" application

The line “Cost control” opens a diagram that clearly shows how much and on which communication services you spent money. Below there is information about which numbers the calls were made and SMS were sent, and they are indicated in the same way as in your phone book. You can read more about all the cost control options here.

On the main screen of the application, there is a button in the form of a wallet, which will help to replenish an account without a commission. Click on it and you will see a screen for choosing a payment method:

On the main screen of the application, click on the current balance and you will be taken to the “Invoice and payment” page.

We are looking for the button "Connect auto payment". If you, as the head of the family, want to keep track of the balance of the numbers of your relatives, add the information in the “My MTS” application. On the main screen to the left of the balance there is a button "Add number", for this it will be enough to indicate the number itself and the password from the Personal Account.

Now you can replenish your account from your bank card whenever you need it.

My MTS instead of "MTS Service"

Accordingly, with its help, you can change the tariff and connect the service you need, and familiarize yourself with the costs. However, not all the functionality in “My MTS” is still complete. For example, in the section “Bonuses, not all rewards are available.

For example, I did not find the option “Zero without borders_bonus” here. However, it is still present in the stationary web-interface of MTS Bonus. Keep in mind.

• Manage your account and tariff plan
• See the balance and consumption of packages (minutes, SMS, traffic)
• Order detailing
• Activate and deactivate services and options
• Manage content (subscriptions)
• Use the "MTS Bonus" program
• Use the “Mobile ticket” service (if you have NFC and a corresponding SIM card)
• Pay the bill
• And something else.

Application "My MTS"

Many MTS subscribers have already appreciated the capabilities of their personal account. With the help of the self-service system, each subscriber can independently manage mobile services from a computer, laptop or other device with the ability to connect to the Internet. It is not very convenient to use the MTS personal account from a phone or tablet, and therefore a special application “My MTS” was developed, which provides similar opportunities, but much more convenient.

These are by no means all sections of the application. Click on the menu button located in the upper left corner.

These are not all the features of the application. As part of this review, we will tell you how to download, install and configure the My MTS application. We will also look at the capabilities of the application and its characteristic features.

As noted earlier, the functionality of the application is almost in no way inferior to the usual personal account.