Mobile assistant - why it was created and what assistance it provides
28 September 2013All three operators offer convenient mobile assistance services, but the functionality and connection methods are slightly different.
Let's define what to expect from the mobile assistance services of MTS, Beeline and Megafon operators, what opportunities they provide, and how to connect a mobile assistant for each of them.
When we hear the name “mobile assistance”, we expect to receive a prompt solution to our problem, hoping that the service will do everything for us. In fact, the service is more about the independent management and control of your tariff, balance and other services of the operator.
MOBILE ASSISTANT MTS
The MTS mobile assistant service is a voice service that allows you to independently manage your account, connect, disconnect and configure services from your mobile phone. The mobile assistant of the operator is a convenient management of the MTS unlimited tariff using a mobile phone: - Allows you to check the balance, check the amount and date of payment, replenish the account using a payment card;
- You can pay for services using a mobile phone;
- You can find out any information about tariffs, services and additional options;
- Set up a voluntary block;
- Change your password to access the Internet Assistant.
MOBILE ASSISTANT MEGAFON
MegaFon provides a full-fledged self-service service "Service Guide", which is now available on the social network "VKontakte". The service allows you to independently control the status of your account, receive information about accruals and payments, change the tariff plan, as well as order additional services and optimize costs using tariff options. "Service Guide" "Vkontakte" makes it possible to receive full information related to number service, being in your social network profile, without contacting the contact center and without going to the operator's website.
- Access to the "Service Guide" is also available through mobile versions of the "Service Guide" (on the Apple iOS platform, etc.). They are opened through browsers of mobile devices at the link . When you enter the Service Guide for the first time, the system will prompt you to save the service icon on the desktop. Thus, the application will always be available with one click.
- The company also provided a support service for travelers "Mega-Companion", while in roaming you can check the balance, replenish your account, get information about the cost of services in roaming, connect or disable tariff options.
MOBILE ASSISTANT BEELINE
The Beeline service is presented under the name "Mobile Consultant" - this is a smart answering machine of the Beeline operator. Why do you need a mobile assistant called "Mobile Consultant" - he will tell you about the most interesting and useful information.
To contact a virtual consultant, you just need to dial a short command 0611 - and he: - He will determine your tariff plan and tell you about its features;
- Inform the amount on the account of your phone number;
- It will help you quickly connect or disconnect any service.
It is always important for any subscriber to know and promptly receive information about the status of his personal account, the relevance of the current tariff and the availability of advantageous offers, discounts and promotions for him. And if earlier for this you had to go to the operator’s office, stand in line and wait until yours comes through to ask questions, which, by the way, specialists cannot always competently answer, now this can be conveniently done via the MTS Internet assistant. A personal account is registered in a minute, and after that all you need is to go into it and find the information you need.
The MTS Internet Assistant is by far the most convenient and advanced tool for informing the subscriber and controlling expenses on their accounts. You can at any time view not only the status of your account and replenish the balance, but also check which free and paid services and options you have connected. Also, a personal MTS assistant will help you choose the right tariff plan if the old one has ceased to satisfy you or advise you on current tariff options and services that will help make your life easier.
How to register the MTS Internet Assistant
You can register with the MTS assistant through your personal account at any time, it is enough to have a SIM card with a tariff plan and Internet access (and not necessarily from a computer, there is a version for a smartphone and tablet). Registration is simple and will not take much time from the subscriber: go to the appropriate section of the site mts.ru and enter your number. Next, an SMS message will be sent to the number with a one-time password to enter your personal account, which is recommended to be immediately changed to a more convenient one for the subscriber.
You can do this directly through your personal account on the site in the security and password change section. However, if you suddenly did not guess to change it and safely forgot, you can always order another SMS on the operator's website with a one-time login password.
MTS assistant - input and description
To begin with, let's figure out how the MTS assistant is logged in. To do this, we again go to the same site mts.ru and wait for the page to finish loading. Do not forget to choose your region - Moscow and Moscow region, Novosibirsk, Krasnodar Territory, Amur Region, Ryazan, Tatarstan, Novosibirsk, Zabaikalsky Territory, Bashkortostan or another region of Russia. By the way, Ukraine and Belarus can also use the Internet Assistant, since they also have an MTS operator. Then click in the upper right corner on " My MTS - Personal Account". In the drop-down box, select " mobile connection" and get to the login page. Here you will need to enter your mobile phone number and the same password that you received during registration (or the one you later replaced it with).
What does the MTS mobile assistant personal account consist of? We will dwell on this in more detail. Upon entering for the first time, the subscriber in the upper right corner of the page will see his personal data (last name, first name, patronymic), the current tariff plan and the state of the personal account balance. An important nuance - in addition to the balance of the account in money, the points earned by the subscriber in the MTS-bonus system are also displayed, they can be saved, they can be spent on a lot of useful little things - from an Internet package to a subscription to magazines and discounts in online stores.
Features of the personal account of the MTS Internet assistant
- Account state. Here you can see the current account and see the details for a specific time (week, month, year). Handy if you're keeping track of your spending or have suddenly spent more than you intended. By the way, here in the statement you can see if money is debited from you for any paid subscriptions.
- Detail of conversations. This service will be relevant for many subscribers who go on vacation or simply to control their expenses. It is necessary to choose the period of time and the method of providing the service and delivering the result - to your personal account or by e-mail, where it can be saved in a convenient format or printed. It is worth noting that the request for the compilation of details is performed only at the request of the subscriber from the personal account and its preparation may take some time.
- Adding, changing and deactivating services. Everything is clear here, you just have to add that next to each name of the service there is a description of it and the cost of connection and maintenance. Do not forget to periodically check if the fee for any paid services you have connected has changed or if they suddenly began to take money for free ones, this sometimes happens with MTS. Well, you can also see if there are any new profitable offers that you can immediately connect to yourself through the Internet assistant.
- Changing the current tariff more suitable for a particular subscriber. You can also read the description of your tariff plan, not only other available ones, to which you can switch at any convenient time.
MTS Internet Assistant - call details
I want to dwell separately on such a useful function as account detailing. We all talk a lot, send SMS, use paid options and services, travel to other cities and countries, where we also sometimes have to resort to communication services ... And of course, I want to know what we spend money on, especially if they fly away with some catastrophic speed and you are clearly spending more than you expected.
So, you can always see the details of calls for free and other expenses, not only for the current month, but also for the past, for six months, a year, or some other arbitrary period. Moreover, this can be done not only in your personal account on the screen of a computer or mobile phone, but also to order detailed details by email in .pdf or .html format - conveniently, since you can save and read more closely at any convenient time.
Free MTS assistant - phone number
The personal account of the MTS assistant is designed to make the life of the subscriber more comfortable and safer, and the user-friendly interface and intuitive menu will make communication management clear and simple. By the way, some ask the MTS assistant phone, most likely meaning the help desk. So, the free number of the MTS assistant for communication with the operator: 8-800-250-0890 - You can call around the clock and ask any questions that interest you.
The mobile version of the MTS Internet Assistant allows you to access tariffs, services and options from your mobile phone. Small screens cannot provide convenient control of your number, since all control elements are too small. The problem is solved by the mobile Internet assistant from MTS.
As part of this review, we will consider not only the mobile version of the Internet Assistant, but also the Mobile Assistant service. The application "My MTS" will also be affected, with which very convenient to manage tariffs, services and bonuses from the screen of your mobile phone.
What is the MTS mobile Internet assistant
The mobile Internet assistant from MTS is an upgraded version of the usual "Personal Account". Therefore, its functionality is the same as that of the regular version for large screens. What does the mobile Internet assistant allow you to do?
- Manage services and options;
- Manage the MTS bonus program;
- Manage the Beep service;
- Determine the location of your friends, as well as perform other actions with the number.
The Internet Assistant is a great way to manage the limit within the Full Trust service. The use of this control system is carried out without any additional subscription fee. And all transitions from tariff to tariff and connection of services are charged in accordance with the subscriber's tariff plan.
Application "My MTS"
The MTS mobile Internet assistant is available not only in the form of a web interface adapted for the small screens of phones, smartphones and tablet PCs, but also in the form of the My MTS application. The application is available for download in the Appstore and Playmarket online stores - for iOS and GoogleAndroid devices. Owners of devices on Windows Phone have to be content with a standard browser with a mobile version of the Internet assistant from MTS.
The application "My MTS" is designed to provide more convenient management of your number. With it, you can quickly change tariff plans, connect and disconnect services, work with bonus balance, use other services. To get a direct link to the application from your mobile phone, dial the USSD command *111*1# or visit the corresponding store.
The My MTS application runs on Google Android 2.3 and higher operating systems, as well as on iOS 7.0 and higher. To communicate with MTS servers, they can use a connection via mobile networks or Wi-Fi.
Service "MTS Service"
Do you only have a simple phone at your disposal without the ability to install applications? Don't worry, you can manage your number with it too. To do this, use the service "MTS Service *111#". It provides access to manage your number via the USSD command *111#. By typing this command, we will be taken to a simple menu with which number is managed. What are the possibilities of the service?
- Connecting and disconnecting services and options;
- Subscription management;
- Management of tariff plans;
- View balance and more.
If for some reason your phone does not want to correctly display the opening USSD menu, try switching to transliteration using the USSD command *111*6*2#. As a result of this menu will be displayed in English letters. To switch back, dial the USSD command *111*6*1#. "MTS Service *111#" is provided without a subscription fee. Before enabling/disabling services and options, as well as working with subscriptions and tariffs, make sure that you are familiar with the parameters of your tariff plan, as well as with the principles of charging services, options and subscriptions.
Service "Mobile Assistant"
Think we've already covered all the mobile services? Be that as it may, we forgot to talk about the "Mobile Assistant", available as a voice portal at the short number 111. Calls to this number are free, and the number is controlled by pressing the corresponding buttons after the autoinformer answers. Here is a list of popular combinations:
- Pressing button 1 - balance;
- Pressing buttons 1, 2, 1 - payment by bank card;
- Pressing button 3 - activation of the promised payment;
- Pressing button 4 - request for the name of the tariff plan;
- Pressing button 7 - information about promotions, useful options and tariffs.
You will get access to other features through the voice menu - carefully listen to the instructions of the autoinformer.
When using the "Mobile Assistant" service at number 111, you need to be aware of your actions, as they are recorded by the network equipment - if you commit erroneous actions, you, and not the operator, are responsible for them.
How to connect a mobile assistant to MTS
In order to use the mobile version of the MTS Internet Assistant, you need to get a password by going to the main page of the service from a computer and entering your phone number there - the password will come in the form of SMS. In addition, by accessing the site of the mobile version from our mobile phone, we will be able to access the system without any password. As for the Mobile Assistant and MTS Service *111# services, they are available to all subscribers by default - without any connections.
How to disable mobile assistant
Disabling all of the above services in the MTS network is not provided. Therefore, it is impossible to disable access to mobile assistants and the Personal Account.
is a convenient and multifunctional tool that allows you to manage your number and any services - enable or disable additional options, activate options, change tariff plans, view account status and replenish it, and much more. But using the account from a mobile device (phone or tablet) is not very convenient, because the site is not adapted to the small screens of gadgets. Therefore, a special Mobile Assistant application was developed, which provides all the functions of a personal account and at the same time works perfectly on smartphones.
How to connect mobile assistant
In order to use the service, MTS offers one of the following options:
- install the MTS Service application (there are versions for Android, iOS, WinMobile);
- use the mobile version of the main office website.
The first method is much more preferable, since the application works more stable and is better adapted to various devices. In addition, it is updated periodically to ensure that you always have the latest version of the assistant at hand.
To to plug service "Mobile Assistant" First you need to download and install the program. The easiest way is to dial the *111*1# command on the keyboard of your USSD smartphone, pressing the "Call" button at the end. In a few seconds, in an SMS message, you will receive a link to a version of the program adapted specifically for your gadget. All you have to do is download it and install it. Make sure that the Internet on the phone is connected and working, you can also use the Wi-Fi connection.
Another option is to install from the market (Play Market for Android and AppStore for iOS). Go to the app store from your smartphone and enter "MTS" in the search bar. The first in the results should be MTS Service. If the store doesn't find the app, make sure your phone is compatible with Helper. Installation will take several minutes, depending on the connection speed and device power. After the procedure is completed, you can launch the program, enter data from your account (or register if you have not done so before) and proceed to your account settings.
Assistant features
In terms of its capabilities, the Mobile Assistant repeats the MTS personal account. In it, you can connect and disconnect any services, manage your tariff plan, view number usage statistics, monitor and replenish your account, transfer money, and use bonuses.
The program is completely free for users and does not imply a subscription fee.
related posts
-
How to find out what services are connected to MTS?
Most people may not guess what he pays the mobile operator or its partners for. Many services are connected without the direct consent of subscribers when activating the package or during
-
How to disable the service they called you on MTS
The “You have been called” service is a popular service that allows you to find out about a missed call even when the phone is turned off or is out of network coverage.
-
Today we have to find out what the MTS Internet assistant is. This option is quite well-known and convenient. Many users cannot do without it. What do all MTS subscribers need to know about it? How to connect and disconnect the Internet assistant? Why is it needed at all?
Description
Internet assistant "MTS" is a kind of self-service. Already by its name, you can understand that it helps to use the capabilities of the operator. For example, using the Internet assistant, you can order call details or enable/disable certain options.
It is easy to guess that the service is carried out via the Internet. More precisely, from the official page of the MTS company. The Internet Assistant is a modernization of the "Personal Account". It is not very difficult to use them.
Service features
What can be used for the function being studied? As already mentioned, it serves as an analogue of the "Personal Account", but with more functionality.
Most often, the Internet assistant is used for:
- replenishment of a mobile account;
- enabling/disabling option packages on the SIM card;
- payment for certain services;
- tariff plan change;
- control of the state of the account on the phone.
Accordingly, if you need call details, the MTS Internet Assistant will help you get it. In addition, with its help it will be possible to change the tariff plan, find out the conditions of the connected tariff and see the latest paid actions. Very comfortably!
Connection
Initially, the Internet Assistant is not available for use. This feature must be enabled. The action takes place in 3 stages. What exactly? How can I connect the Internet assistant "MTS"?
To do this, you will need:
- Activate the option on your mobile device.
- Set a login password.
- Log in to the online assistant using the available login information.
That's all! After the actions taken, you can fully use the options of the Internet assistant from MTS. Activation and deactivation of this service is completely free. You don't need to pay to use it.
About activation and registration
Now in more detail about how you can get an Internet assistant from MTS. To register in the system on a mobile device, you will need to dial a USSD combination. Namely - *111*23#. A message will be sent to your phone informing you that the Internet Assistant has successfully connected.
Next, you will need to set a password to log in. This is done by dialing the combination *111*25#. The team is calling. Next, you need to read the incoming SMS-message and enter the password to enter. They can be any numbers.
After confirming the password, it will be possible to immediately use the MTS Internet assistant (in the Moscow region or any other region - this is not so important).
How to use
And how to use the studied function correctly? In fact, everything is much simpler than it seems. After the steps taken, using the Internet assistant will not take much time.
You need to adhere to the following algorithm of actions:
- Open the official page of "MTS".
- Go to the "Internet Assistant" section.
- Enter your mobile phone number as login.
- Enter the password you set to log in.
- Click on the "Login" button.
There will be an authorization in the system and an entrance to the extended personal account of the MTS user. The Internet assistant, as already mentioned, will allow you to easily take advantage of any operator's capabilities. It is enough to select the appropriate function on the screen and follow the instructions displayed in the browser.
Interpretations
It is worth noting that the MTS Internet Assistant is available in several interpretations. Most often it is about using the official MTS page with the corresponding service. But beyond that, the helper can be expressed:
- program from "MTS";
- function menu.
When working with a PC, it is more convenient to use the web interface. In other cases, it is recommended to download a program called "My MTS" to your mobile phone or tablet. It is available on both Android and iOS. To get a direct link to the corresponding application, dial *111*1# on your mobile phone.
Today "My MTS" works with "Android" version 2.3 and above, as well as with iOS 7.0 and its newer builds. The app will not run on older mobile platforms.
Also, the Internet assistant can be expressed by a functional menu. To use it, dial *111# on your phone. In the menu that appears, by selecting the necessary commands, it is proposed to use all the services of the operator.
Results
Now it’s clear what the MTS Internet Assistant is. To start using it through the web interface, you need to register in the system. The functional menu of the service will work immediately after the start of work with the SIM card.
In fact, you can use the studied function without much difficulty. Many use it and do not suspect that they have an Internet assistant connected. After all, as already mentioned, it performs the function of an extended "Personal Account".
MTS Internet Assistant is an option that allows you to manage your SIM card and operator capabilities in a few clicks. A kind of self-service service, which is in great demand among subscribers.
