As you know, the Touch ID technology and in "old", and in the new iPhone noticeably simplifies the process of downloading new toys and applications from the App Store. Actually, you only need to choose a program, and then just attach a finger to the home button of your Apple smartphone - here, actually, and the whole process.
But the iPhone X the HOME button is not, and the finger to it no longer fit. Yes he has Face ID. And the beautiful instruction, which, according to the developers, should help the user to survive this "loss". But as practice is shown, it helps not everyone and / or not immediately.
But, it would seem, twisted a couple of heads, set up face ID, and then download the application and use Apple Pay, you can even with a blocked screen and not going far into the system, just look at the smartphone.
No! That's where everything is not very simple.
The fact is that for insurance, that is, the user does not download and / or did not buy anything unnecessary, creators Invented the "double click" mechanism. In the original it sounds like Double Click to install and Double Click to Pay. Not even pressing, but "double click". And despite the fact that for this mechanism also has its own kind of as an extremely clear instruction, not all users of the first time I understand that this is for "click", and what to do with it.
Therefore, explain. So:
what is "double click" on the iPhone X
It means that if at the stage of confirmation of the download or purchase using Face ID, the "double press" does not work, then it is very likely that you are not going there. Many users, seeing on the iPhone X screen an invitation to click twice, immediately begin to bury your finger across the screen (and someone even swipes on the inscription).
And in this particular case, it is not necessary to touch Erane, not swipe, but pressed, the most present and more than double. Like a double click computer mouse. And you need not on the screen, but on the side button , on which, actually indicates the text tip.
Here on it and you need to click twice. And then look at your iPhone X, and only after that Face ID will allow you to download the application or pay for the purchase. Here is such a focus.
Well, and as a bonus - about ...
What to do if the "double click" from the iPhone X really does not work (yes, it happens):
- it can be a glitch of a separate application, then And then open again;
- it may be iOS glitch, then you need reload iPhone X. (perhaps even perform a forced reboot);
- the system does not work if the smartphone is not connected to the Internet, therefore it is necessary to check whether the flight mode is not enabled, or the connection status to the network of your mobile operator or the nearest WiFi network;
- if the App Store application does not open, then you need to go to the section " Restrictions"And check if you have no option" Installing software » ( );
- if the iPhone X says that the built-in purchases are prohibited, then also tapa "Settings" → "Basic" → "Restrictions" and see whether the option is enabled Built-in shopping «;
- if Apple Pay does not work, tadam and check whether this feature is included for the service Apple Pay. ;
- if there is no inscription on the screen, indicating where to press twice, you do not see, then tapam "Settings" → "Face ID and Password Code" and check whether this feature is included for "ITunes Store and App Store" ;
- if you suspect that Face ID is not entirely correct, then in this post - in detail about
10.08.2017
Apple's common task of owners is often an error when connecting to the service sections, be it app Store, iTunes Store or IBooks Store.
Displayed messages can be varied, but, as a rule, the causes of all these errors are similar. Examples of messages:
- "Connection to iTunes Store"
- "Unable to connect to the iTunes Store. An unknown error occurred "
- "Failed to execute the iTunes Store request. iTunes Store is temporarily unavailable. Repeat attempt later. "
- "ITunes failed to connect to the iTunes Store. Make sure your network connection is actively and try again. "
- "Failed to execute the iTunes Store request. Unable to install this network connection. An error occurred in the iTunes Store. Repeat attempt later. "
Common solutions
First of all, regardless of the problem device, it is necessary to execute the following items.
Method 1: Check Internet connection
The most common cause is the lack of connection between the device and Apple servers. First, make sure that the device is connected to the Internet.
Open any web site in the browser. If there is no connection, in the case of an Internet connection via Wi-Fi, restart your routing device (router, switch, etc.). Check it with the settings: on the router should not block access to servers and the Apple ports. If you are using a public network (in public places, educational institutions, offices, etc.) and do not have access to the router setting, contact the network administrator. If the settings are in order, and the Internet connection is still absent, contact your provider.
Method 2: Verification of Apple Services
Sometimes the connection error is caused by the problem not on your side, but on the side of Apple. To exclude this option, check the status of the company's services in your country by reference.
Method 3: Checking set dates and time
The incorrect date and time on the device may cause a large number of errors that are especially associated with the connection to remote servers. You need to make sure that these parameters are loyalty for your time zone.
Method 4: Re-entry into account
Sometimes to solve the problem with access to Apple services, it is enough to easily go out and log in to your account.
If after exiting the account it turned out that you cannot remember your password, use the recovery service by clicking on the appropriate text.
Additional solutions
If all of the above actions did not have the effect, follow the following additional instructions (based on the type of your device).
Mobile devices (iPhone / iPad / iPod)
In the case of using cellular to access the Internet, you must check the following:
It is also worth noting that when using cellular communication, problems with loading heavy objects are possible. For this purpose, it is better to use Wi-Fi connection.
Computer (Mac)
Check the settings of the standard firewall. Although by default, it is configured to automatically skip all applications from Apple, there are cases of random or conscious change in parameters. Help solve this problem can reset the cache of approved certificates.
Computer (Windows)
First, make sure whether third-party programs are present on the computer, controlling network traffic (firewalls, antiviruses, etc.). They, along with the standard agent Can block connections to Apple servers. Disable all software controlling network connections (and also turn off the proxy connection, if used) and check whether the problem was solved. In the case of a positive response, it is necessary to make changes to the configuration of these programs by adding permission to connect to the services of the App Store, iTunes, etc., or leave them off.
If all the manipulations specified in this manual did not help solve your problem with access to iTunes / App Store, you need to contact official
Recently, many users could mark problems with the work of the App Store and some other Apple services. It was still incomprehensible to what they could be connected with, but yesterday the situation was clarified in the company itself (which is rare, because Apple usually rarely comments something). As reported by Reuters news agency, the first mass attack was performed on the application store.
It all started with China
The Chinese have enough difficult relationships with major technological corporations (even more American), so they often use third-party solutions. In this case, the sight was: the speed of the program from Apple servers for Chinese developers leaves much to be desired, so they decided to download it from other sources.
Further more interesting. The developers downloaded Xcode from file sharing, but only it was infected with a virus with which applications could collect data on users. In other words, any program created by the "unofficial" xcode sent all the necessary information about the owner of the iPhone or iPad with hackers.
There are not limited to the virus capabilities - in fact it can scan the clipboard, independently open links on the device and so on.
Apple makes an error
How did the moderators missed malicious applications? Apparently, they simply did not notice the hidden code in the programs, resulting in ... Yes, all applications hit the App Store.
Nevertheless, Apple quickly revealed problems and deleted all applications from their store, which were created using a fake xcode. True, the number of victims from the virus so far remains unknown.
But is it the reason?
Experts believe that it is with the infection of the App Store that failed to store applications that were observed during the second half of last week. That's just the main flow of complaints received not from the US or Europe, but from Russia, where users could not elementary update the application or.
For some reason, a very quickly subsided the topic with the transfer of data of Russian Apple users to the data centers posted on the territory of the Russian Federation. But this process is not so simple, as it seems at first glance, and to spend it without failures in the system is almost impossible (what to say, Apple closes your store to just add new devices).
Since Apple is obliged in the near future, the company's specialists may well already make the transfer of information to Russia. And it is precisely the true cause of failures in the work of the App Store on the territory of our country. In Apple, unfortunately, do not apply to this occasion. Although it would be necessary.
It seems that today some employees of an apple company have a very difficult day. Several hours ago, users began to celebrate global problems in the work of various Apple services. Currently marked unstable work iTunes Store., App Store. and Mac App Store., as well as complete inoperability iTunes Connect..
In contact with
The range of problems is the most diverse. For the most part, users can not go to the services under their own. The developers are faced with the same problem when trying to enter their account in iTunes Connect.. Application stores work with interruptions. Mac App Store can issue an error when installing and searching for individual applications, and in App Store. At the moment, downloading applications does not work.
Judging by the reports and requests of users, problems with apple services are observed in the following countries: in Australia, Brazil, Poland, Serbia, Cyprus, Canada, Switzerland, Spain, Bolivia, India, Italy, Egypt, Denmark, Japan, USA and the United Kingdom. Users from the CIS countries, including Ukraine, Belarus and Russia, also encountered the above-mentioned problems.
Report the problem of Apple itself is also not always possible. In our case, when you try to place a request to support the support service, an error was obtained with a proposal to repeat the attempt later. Apple has not yet responded to the problem yet, but to expect her solutions in the near future.
The information posted on the System Status page confirms the availability of a problem for all users:
Regardless of whether you use your iOS, Mac or Windows device to connect to one of the Apple digital content stores, you can torment the errors "Unable to connect to iTunes Store" or "Unable to connect to the App Store". It can happen in any, even the most inconvenient moment when you are trying to use the App Store, store iBooks and even iTunes.
Cannot connect to iTunes or App Store on iOS: what to do
If you have any problems with connecting to the App Store, or any of the Apple in other digital content online stores through any of your iOS devices, be it iPhone, iPod or iPad. Maybe many reasons why it happens. Sometimes it may be problems with a wireless network, disconnected Internet cable, or this happens because the drivers are not updated. You can follow the next steps that will help solve these problems.
Check the date and time settings
If the date and time on the device are disabled, the Apple digital content stores will not appear. To check the dates and time settings, you need to do the following:
Make sure that the system you have the current version of iOS
Another thing you can check is to make sure your version of IOS is updated. To do this, check the availability of updates, this can be done by following the following instructions.
Make sure you have a good connection to transfer
If you are using Wi-Fi, make sure that you are connected to the correct Wi-Fi network by going to "settings", and opening the "Wi-Fi" item, and whether you have a strong signal.
Check the Wi-Fi Connection Settings If you use a cellular connection, check if you have a cellular network data configured in the Settings menu\u003e Cellular, and make sure your signal is sufficiently strong for a decent connection to the network. You must use LTE, if possible, since it usually has a better data transfer rate.
Turn on the use of Cellular Turn off active VPN.
If you are using a VPN, which can block the operation of the Apple digital content repository, then you should immediately disable VPN from "Settings"\u003e "VPN" to find out if you can connect or not. If everything works after disconnecting your VPN, it means that VPN has been your problem all the time.
Turn off VPN. In other devices in the same network the same problem?
You can check if the problem is connected with only your device or a problem with Apple servers, checking another iOS device or other Mac or PC computer to ensure that these computers also have any connection problems. If the problem is present on all devices, most likely the fact is that Apple servers are in operation, and you should try again later.
Make sure there are no problems with the router.
You should never exclude that problems may arise with your wireless router. If you see endless error messages, you can also try to reset your router, and thus reset the internet connection, and it can solve the problem.
No connection to iTunes or App Store on Mac
As well as on iOS devices, when using the Mac App Store, the iBooks Store or iTunes Store There may be similar problems with connecting. Here are a few steps that you can take to eliminate problems with connecting on your MAC.
Make sure your software is updated
Apple OS X operating system uses two key applications for connecting to the network, namely, online stores of digital content - Safari and iTunes. If you use the outdated version of these software products, Apple can block them to connect to digital content repositors, in terms of safety.
You can make sure that both of them are updated by running the Mac App Store and opening the UPDATES tab, and then, if necessary, install updates.
Go to the "UPDATES" tab Make sure your firewall does not block the Apple digital content stores
Mac users have access to the firewall settings, but only for incoming connections. Third party firewall software, such as LittleSnitch, will allow blocking outgoing compounds. Make sure that incoming and outgoing connections allow you to use Mac App Store, iBooks and iTunes.
To check the incoming OS X firewall connections, you can launch the System Preferences application from the menu in Menu Bar, then click on the "Security & Privacy" panel and open the Firewall tab. Here you can unlock the firewall settings and click the Firewall Options button to configure the allowed and prohibited parameters.
Unlock Firewall Settings Make sure the VPN does not block access
As in iOS, you can check whether Mac is connected to a VPN that can restrict access. As a rule, access to the VPN software is carried out from the menu bar when it is used.
Checking whether Mac is connected to VPN Reset router or modem
Since Mac computers can use wireless or wired internet connection, you can try to reset the wireless or wired router settings, it can fix the problem.
Sometimes the cause of connection errors to the iTunes Store and the App Store can be problems with the router.
Check Apple Server Status
To find out if there is a problem with Apple servers, and not with Mac, visit the System Status web page, and she will warn you about any failures in Apple systems. If all items are marked with green, then the problem is most likely related to your computer, and not with servers.
Could not connect to iTunes or App Store in Windows
If you have any problems with connecting to the iTunes Store on your PC with Windows OS, you can perform some of the following steps and, I hope it will solve your problem:
Make sure iTunes updated
As Apple quite strictly monitors the timely software update, the problem may be associated with an unsupported version of iTunes. Make sure that the latest version of iTunes is installed on your computer.
Check network settings
Your network connection may be the impossibility of connecting. Try to make sure that you are connected to the correct Wi-Fi network, or check if your router works. You can reset the router if necessary.
Make sure the proxy or VPN does not create you problems
As mentioned above in troubleshooting steps, IOS and Mac, VPN servers and proxy servers can cause problems with connecting to certain servers. Try to disable them and try to connect to the iTunes Store.
Check antivirus software
Some antivirus software can mark iTunes as a third-party unsafe program, and can block its Internet access privileges. Since anti-virus software is the usual phenomenon in Windows, this is a great place to check.
Check Apple Server Status
Just like Mac users, Windows users can visit the Apple Server Status webpage to find out if any of its services is turned off during the connection attempt.
Connection errors to iTunes and App Store can occur at the most awkward moment when you are trying to download a new game or update the application, it always delivers pain and torment. Fortunately, this problem is quite solved, there are many ways to find the cause of its occurrence and effectively eliminate.
