Despite the fact that Steam is an extremely protected system, besides there is a binding to the computer hardware and the ability to authenticate using a mobile application, nevertheless, sometimes hackers manage to access user accounts. At the same time, the account owner may experience a number of difficulties at the entrance to its account. Hackers can change the password from the account or change the email address attached to this profile. To get rid of such problems, you must perform the procedure for restoring your account, read further to learn how to restore the account in Steam.

To begin with, we consider the option in which the attackers changed the password from your account and when you try to log in, you will receive a message that the entered password is incorrect.

To restore the password in Steam, you must press the appropriate button on the input form, it is indicated as "I can't enter."

After you click this button, the account recovery form will open. You need to choose the first option from the list that means that you have problems with login or password in Steam.

After you choose this option, the following form will open, it will be located on it to enter your login, email address, or phone number, which is associated with your account. Enter the necessary data. If you, for example, do not remember the login from your account, you can simply enter the email address. Confirm your actions by clicking the confirmation button.

The recovery code will be sent by the message to your mobile phone, the number of which is tied to the STEAM account. In the absence of a mobile phone binding to the account, the code will be sent to email. Enter the received code to the field that appears.

If you entered the code correctly, the shape will open to change the password. Enter the new password and confirm it in the second column. Try to come up with a difficult password so that the situation with hacking does not happen. Do not be lazy to take advantage of different records and sets of numbers in a new password. After the new password is entered, a form will appear that reports the successful password change.

Now it remains to click the "Sign In" button in order to return to the input window again. Enter your username and password and get access to your account.

Change email address in the style

Changing the Email address Steam, which is tied to your account, occurs in the same way as the method described above, only with amendment that you need another recovery option. That is, you pass to the password change window and select the email address shift, then also enter the confirmation code and enter the email address you need. You can also easily change your email address in Steam settings.

If the attackers managed to change email and password from your account and at the same time you do not have binding to a mobile phone number, then the situation is somewhat more complicated. You will have to prove the STEAM support service that this account belongs to you. For this, the screenshots of various transactions in Steam are suitable for this, information that came to your email address or a disk box, which has a game key activated in Steam.

Now you know how to restore your account in Steam after hackers hacked. If your friend got into a similar situation, tell him how to restore access to your account.

If you can not log in using the Steam Guard mobile authenticator, restore your account on our support site (help.steampowered.com).

What is the "Steam Guard Mobile Authenticator"?

Troubleshooting

General issues

How to log in to the account using the authenticator?

If the authenticator is activated, then after entering the login and password you will be asked to enter the generated code.

• Open the Steam Mobile Application. If you entered your account, go to Steam Guard section (the first partition in the menu) and enter the code from there (if you are not logged in to your account, then you will see the current code on the entry page).
• Enter the current code when it is requested. Do not worry if the code will turn red on the phone screen and will change - its action does not expire instantly.

The code cannot be used more than once, also you cannot use old codes. If you just used one code, wait for the other.

Nick Do not tell the authenticator code and do not enter it anywhere except Valve official sites. Steam support service never Does not request your codes.

Where can I see my authenticator code?

The current authenticator code can be obtained in the Steam Mobile Application.

• Open the Steam Mobile Application.
• If you are not entered into your account, you will see the current code on the entry page.
• If you entered your account, go to Steam Guard, where you can find the code.

Is it possible to use two-factor protection if I do not have a phone?

Not yet. Support for independent authenticators may appear in the future, but at the moment it is missing.

How best to use two-factor protection?

First of all, understand that improved protection of your account does not His invulnerable.

• Nick Do not report your password or mobile authenticator code.
• Do not enter your username, password or authenticizer code, except for official Valve sites. Check each link. Often, hackers are trying to make malicious links similar to official. If you doubt - do not go through them.
• Nick Do not report your password or authenticator code. As the Steam Support Service and Valve employees will never request your codes.
• Do not download And do not run the programs that you are offered by email or chat: in the absolute majority of cases they are malicious.
• Do not download And do not run programs that offer to clean or improve the work of Steam: such programs may be malicious.

How to disable Steam Guard Mobile Authenticator?

To remove two-factor protection from your account, open the Steam mobile application, go to Steam Guard and select "Delete Authenticator". Confirm the deletion in the confirmation window that appears by reciparing "Delete an authenticator".

What devices do Steam Guard authenticator work on?

Mobile authenticator runs on all devices with IOS operating system version 6.1 and above, Android version 2.2 (Froyo) and above, as well as Windows version 8.1 and higher.

Troubleshooting

If you can not log in to the account using the Steam mobile authenticator, restore access to it on our website support: help.steampowered.com

Why are my items on hold?

If the account is not protected by the Steam mobile authenticator over the previous 7 days, then all exchanges and sales of items on the trading platform will be held for a period of 15 days. Holding items will not be if your account is protected by the Steam Mobile Authenticator for more than 7 days. Adding a mobile authenticator will not remove the extension of exchanges or issued for sale items.

I suddenly disappeared access to the account in a mobile application, and I no longer see the authentication codes. What should I do?

Please make sure that you use the new version of the application, and try closing the application and run it again. This problem is rare, and usually it is allowed to restart the application. Do not delete and do not install the application again. If you delete the application from your device, you will need to restore the authenticator on the site https://help.steampowered.com.

Help! I have no more access to the old phone, and I can't enter my account! What to do?

If possible, contact with your mobile operator and ask a new SIM card with the same number. Steam will be able to send SMS notifications to it, and you can restore the account by following the instructions below.

If you do not have access to the phone and you do not remember the recovery code, contact Steam Support. Click on the "I need help" button, located on this page to the right, so that you can help disable the authenticator. If you do not have access to the email address associated with your Steam account, provide in circulation.

My authenticator codes do not work!

If you can not log in to the account using the authenticator codes:

• Check if the time is right on your phone. The authenticator codes are generated based on the time set on the phone, and if it is incorrect, then the code will be incorrect.
• If the authenticator is used on several of your accounts, make sure that enter the codes for the desired one.

Is it possible to transfer the authenticator to a new phone?

Yes, you can.

You will need access to the phone number that is tied to your account (to confirm with the SMS message), or the recovery code that you recorded when you activate the authenticator.

Enter your account in the Mobile Steam application on a new device. When you are asked to enter the authenticator code, select "Help! I no longer have access to the authenticator codes. " Follow the step-by-step instructions in the application to transfer the authenticator to a new device or disable the authenticator on the old one.

After transferring the authenticator, any exchanges and lots on the trading platform will be held for several days in order to protect your items in case these changes have been made not by you. Additional information can be found in the article.

I'm going to buy a new phone. What should be taken care of?

If you save the former phone number, you do not need to do anything in advance. After purchasing a new phone, you can transfer an authenticator to it using

If on the old phone, the number of which you will not be able to use in the future, two-factor authentication is enabled, it is necessary:

How to delete a phone number from your account?

Enter your account through Steam Store, then:

• Go to page "About Account" (In the drop-down menu under your person name at the very top of the page).
• Choose "Phone Management".
• Choose "Delete phone number".
• To delete the number, you need to enter the code from the authenticator or SMS. Select one of these options and follow further instructions.

Is it possible to get spare codes in case if I lose my phone?

Yes, you can generate spare codes for emergency cases. Make it pretty simple:

• Log in to your Steam account.
• In the drop-down menu under your login in the upper right corner of the page, select "On Account".
• Choose "Setting Steam Guard".
• Choose "Get spare codes".
• Enter the current authenticator code (or previously obtained recovery code).
• You will see a page with codes that can be used instead of the codes generated by the phone. In addition, with each creation of new codes and using one of them, you will receive an email notification.

The recovery code was not saved. How to find it?

Log in to your account in the STEAM mobile application, and on the Steam Guard page you will see the "Recovery Code" item. For security reasons, you will not see the recovery code, if you can't enter the mobile application.

I do not get SMS notifications!

If you do not receive SMS notifications from Steam, make sure your mobile operator allows you to receive them. Messages can come from a 6-digit number, and you need to make sure that your operator supports receiving messages from such numbers. Steam also does not send too much SMS in a short period of time, so it is worth waiting and trying to try for an hour. Also make sure the folder with incoming messages is not overflowing.

Why is my phone number not suitable?

First, make sure that you enter your phone number in the international format (starts from the sign + and the country code).

Check that the country's code is correct (Steam automatically selects the country of your stay, but it can be changed manually in the menu under the input field for the phone).

Valve does not work with some numbers - in particular, with numbers using VoIP technology, as well as with numbers to which it is impossible to send SMS. If your number deviates, and you think this happens by mistake, contact Steam Support.

General issues

Why do not add numbers using VoIP technology?

Valve does not work with numbers using VoIP technology, as they cannot provide a proper level of protection. If you can not add a room because the system defines it as using VoIP technology, you need to use another mobile number. Some operators use VoIP technology to provide mobile services, but we do not have the ability to maintain similar numbers. You will receive a notice if the number you entered cannot be used.

Is it possible to use multiple phones at the same time for authentication?

No, only one authenticator can be used for a single account.

Is it possible to use one phone number on multiple accounts at the same time?

Yes. You can use one phone number on multiple accounts. To do this, you need to enter each account in the STEAM mobile application and follow the instructions for activating the mobile authenticator. In the mobile application, codes will appear for all accounts, regardless of which account you will enter. Accounts tied to one phone number can be considered as one in case of violation of the STEAM service subscriber agreement, rules and restrictions.

Do I need to pay for SMS that come me?

A standard fee for SMS can be charged, it is possible to clarify this in information about your tariff plan.

Why when you enter Steam after saving the data, I'm not invited to enter the code?

To speed up the entry process in the account, we do not request the code if you saved the data to enter Steam. If you want the code to be requested during each input, do not save the input data: go to the STEAM client settings, select the "Account" tab and check the box next to the option "Do not save data on this computer".

Are VAC and game locks apply to all accounts tied to one phone number?

If the account to which the phone number is attached will receive the VAC lock or gaming blocking, all accounts that use the same phone number will also be blocked. Even if there are no blocked games on other accounts, it will be impossible for them to purchase this game due to blocking.

The blocking associated with the phone number is not supported in all games and is applied at the discretion of the developers.

It is difficult to express in words like gamers experience the account loss in Steam. After all, for them, he is more than a profile in the online service. There is a library of games, and chat, and communities and many other interests, without which it is impossible to do without the network.

But is it possible to somehow help this grief? Fortunately, yes! In this article, you will familiarize yourself with various ways to restore an account in the style (depending on how access was lost).

Well, in the direction of all doubts and grief. Forward! To meet the temporarily lost stimulation.

Unlocking

If you independently blocked the account in Steam, you can unlock it in two ways:

Method number 1: via mail

1. Find a message from the service to deactivate the profile to E-mail.

3. On the page that opens, click the "Login and Unlock ..." button.

4. Enter the verification code that you gave you to blocking.

5. Click "Unlock ..." again.

6. A message appears on the successful completion of the operation. Now you can do in the account all that is pleased.

Method # 2: Through technical support

4. Click "Create Account" to create a support profile.

5. Fill in all form fields (name, e-mail, password, captcha).

6. Click "Create ...".

7. Go to the specified e-mail. Click the Activation link in the service message.

8. In the list of problems, select "Alone Blocked Account".

9. In the "Step 2" field, select "Steam".

10. Make an application:

• specify the topic;
• report that you want to restore full access to the profile functions;
• enter the login, e-mail and digital key provided by the service in the blocking process;
• candle "Ask a Question".

11. Wait for the Service Support Answer. Follow the instructions sent.

Access recovery

1. On the home offsite page, click "Login."

2. Under the fields for entering a login and password, clap the link "Forgot ...?".

3. In the list, select the cause, because of which you cannot log in.

1) "I do not remember ..." - you can reset the forgotten password.

2) "I do not get ..." - the message does not come to the e-mail with reference to verify.

3) "My account was stolen ..." - Return a stolen profile.

4) "My Mobile Authenticator ..." - the function will need if you lost your mobile and have not changed the old number in the account.

Recently, Valve has raised the requirements for safe work on the Steam Platform. Now, to share items, you need to connect a mobile authenticator, and it must be used at least seven days before making a exchange. Otherwise, the operation will delay the service up to 15 days. Also with the help of an authenticator called Steam Guard, you can confirm the entry into account, sales and other operations of the trading platform.

You can enable or disable the STEAM mobile authenticator from a special Android or iOS application. At the moment, two-factor authentication works on iOS 6.1 and above, Android 2.2 and above and Windows Phone, starting with version 8.1. For smartphones with other operating systems, you will have to use android emulators on a smartphone or computer. Using an additional level of protection is more reliable than just username and password. It is also recommended to bind the number of your phone to the account, so that it is possible to enter it if access for some reason is lost.

Using an authenticator

Instructions, how to enable Mobile authenticator Steam:

Now in the appendix every 30 seconds will generate a new access code. When entering the account you need to have time to enter the current value while the system has not deleted it and has not replaced the new one.

Disable the Steam Mobile Authenticator is also very simple:

Now the request will occur when you go to Steam from a new device or browser. You must open the mail and copy the code received from there. Fully disable authenticator is not recommended.

Solution of problems

How to go in Steam if you lost your mobile phone:

If you decide to purchase a new smartphone, then you need to do the following:

• Remove mobile authentication.
• Exit an account in a mobile application.
• It is also recommended to delete all personal information and make a reset to factory settings if you want to sell your old apparatus.

You can backup codes in case of phone loss:

If you bought a new device, you can transfer authenticate on it as follows:

1. Install the program to the new machine.
2. Click "Login."
3. When requesting authentication, click "I do not have access to codes."
4. Follow the instructions on the screen. Your old mobile phone must be available.
5. After transfer, all actions on the trading platform will be suspended for several days. This is done for the purposes of your safety and confirmation that the action is really done by you, and not attackers.

When replacing the machine, you often need to delete the account number:

And finally, tips on safe use of the authenticator:

• Never inform anyone a password from account and mobile authentication codes.
• Do not enter credentials on third-party sites and do not go on suspicious links.
• Technical support does not ask for users to send code and password.
• Do not download and do not start the suspicious software that you have recommended in the chat or by e-mail.
• Do not download and do not open programs offering optimizing or fixing stimile errors. As a rule, it is created in order to hack your account.
• Print Steam recovery codes.

Obviously, the mobile identifier significantly improves the security of the platform. At the same time, it usually does not cause any hassle to use. Problems may occur when a phone change, or when reinstalling the system. But when all the instructions are met, there should be no errors. Therefore, it is not recommended to turn off Steam Guard, except when you decide to change the smartphone. Leave comments about your experience of using two-factor authentication, with what difficulties you encounter, and how to solve them.