Some iOS 11 iPhone and newer may be exposed to 0xE8000013 (or 4016) errors when activated in iTunes or message "Failure to activate the iPhone. Your iPhone failed to activate .... ", Because of which the smartphone turns out to be completely blocked and turns into a "brick".
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Why does an error 0xe8000013 or 4016 appear?
To begin with, explain what is error 0xE8000013 or 4016.
Most often it occurs on unofficially recovered (refuses) iPhone. Usually such devices are sold in online stores under the guise of new (!!!) gadgets. Do not confuse with Apple (CPO, OF REF, etc.). The cause of the error is that the serial number of this device is already contained in the base of the iPhone replaced (for example, the phone had a factory marriage and was returned by the buyer under warranty). In other words, this IMEI or serial number is not valid. Thus, the iPhone with the serial number that does not belong to it simply cannot be activated on Apple servers. After resetting the settings or transition to a backup, such a device turns into a useless "brick". This is evidenced by the message:
"Failure to activate the iPhone. Your iPhone failed to activate, because it is not possible to contact the activation server. Try to connect iPhon to iTunes to activate or try again in a few minutes. If the problem is not eliminated, contact the Support Service. "
Is it possible to fix the iPhone with an error 0xe8000013?
Unfortunately, today there is no solution that allows you to activate the iPhone with an error 0xe8000013. However, it is possible to prevent such a situation. About how to check the gadget and not become a victim of the error 0xE8000013, it will be discussed in the instructions below.
How to check the iPhone on an error 0xe8000013?
In some cases, due to fraud or banal human error, such smartphones may be in stores selling iPhone officially. Therefore, users will not always check their iPhone before buying.
You can check the phone exposure to an error when activating you can on Apple on this link, entering the serial number or IMEI device in the field "Enter the serial number".
How to find out IMEI or serial number if the iPhone is activated and is in working condition
You can find the serial number or IMEI gadget by opening "Settings" -> "Basic" -> "About device".
How to find out IMEI or serial number if iPhone is packaged (sold as new)
The serial number and IMEI are on the label at the bottom of the box, however, in the case of the iPhone described above, the data on the box and the device itself may differ. Therefore, for the guaranteed correct check, it follows:
1. Unpack the device.
2. Enable iPhone.
3. On the welcome screen, press the i button in the lower right corner.
4. Compare IMEI or serial number indicated on the screen with a box placed on the box.
5. Enter the IMEI or serial number on the Apple website (link above) to check if you really buy a new phone ()
If the page is displayed on the page, it means that you do not need to worry.
New iPhone to activate:
Activated iPhone (used no more than 3 months), under warranty:
Activated iPhone (used for more than 1 year):
If there is a notification that the serial number belongs to the replaced gadget, there is a danger of 0xE8000013 error:
"Unfortunately, this serial number corresponds to the product that has been replaced. Check the available data and repeat the serial number entry. If the data is correct, try contact us. "
Now in stores you can find the iPhone almost any model not older than five years, and in appearance, the same iPhone 7 in two different stores do not differ from each other. However, in open sale there are already five types of iPhone - and this is not just different models, but completely different devices from the point of view of "iron". And with one of these species may have unpleasant problems.
All iPhone can be unofficially divided by five types:
- New iPhone with apple official warranty;
- Used phones that are still on the warranty (or with an existed guarantee from Apple);
- Officially restored by Apple iPhone (REF / CPO / "as a new");
- Unofficially restored iPhone.
The troubles, as a rule, happen precisely with unofficially restored smartphones, which are not very honest shops sell under the guise of officially restored by Apple. The main problem is that the user cannot determine the originality of the iphone "on the eye". So, "bugs" in the operation of the device are detected only during operation or at the opening. So, an attempt to reset settings or content, update via iTunes, reset the operating system or device leads to a failure with further activation of the iPhone.
The reason lies in the chip installed by craftsmen (as a rule, from China), which was "scored" incorrect or partial information. In iOS 11, Apple removed the ability to activate such a device, so solve the problem of owners of such iPhone can only two ways:
- Do not update your iPhone and not reset the settings to factory - this will avoid the need for re-activation;
- Contact a service center to troubleshoot a microcircuit troubleshooting if the activation failure has already occurred.
The repair process takes from two to four hours and costs from 2990 rubles to 5990 rubles. Experts, remove the chip, install it in a special programmer and prescribe all the data correctly, after which they collect iPhone back.
Service centers strongly recommend buying either new or officially recovered iPhone, and only in proven stores that give the annual guarantee. But if you have already encountered such a problem, you can contact the MODMAC service center, which, as always, provides AppleInsider readers 10% discount on any repairs.
Material prepared with the support of the MODMAC service center
The most unpleasant IOS 11 error.
In early October, many iPhone users have an error 0xe8000013 when performing a full reset, restoring to a backup or "clean" IOS 11 installation to the device. Error 0xE8000013 is accompanied by an iPhone activation message. About what to do if your iPhone was turned into a "brick" due to an error 0xE8000013 told in this instruction.
(10.10.2017) way to fix the error yet
The 0xE8000013 error associated with the activation failure is currently impossible to fix. We contacted Apple representatives, and they recommended to perform the most common effect with various software failures - firmware via DFU mode. Unfortunately, it does not help get rid of the error 0xe8000013. Other comments about the situation that has arisen does not give.
Fix the activation failure is actually only on the iPhone 6S.
Do you have an iPhone 6S? Make a rollback on iOS 10.3.3
The only iPhone model on which it is possible to get rid of an error with an activation failure 0xe8000013 is the iPhone 6S. On iPhone 6S is still available to roll back to iOS 10.3.3, which corrects the error.
Detailed instructions on how to roll back from iOS 11 to iOS 10.3.3 on iPhone 6S is represented.
What to do? Just wait
Many users who collided with an error 0xe8000013 hurried to contact the service center. However, even the masters of authorized service centers are currently unable to solve the problem.
It is important to understand that this does not mean that your iPhone will forever remain "brick". In previous years, IOS has repeatedly had such problems and Apple every time solved them in a relatively short time.
In other words, the solution of the problem 0xe8000013 will in any case, you only need to wait until Apple will understand with the situation. Given the number of problem cases, the company is definitely actively working to eliminate the error.
Schedule:
On iOS 11 - the problem with which many users of "apple" phones have recently face. It manifests itself in the inability to activate an iPhone after resetting content and settings or reinstall iOS. Activating phone via Wi-Fi user sees a message " . Your iPhone failed to activate, because it is not possible to contact the activation server"When you try to activate through iTunes on the computer, an error message is issued with the number 0xE8000013 or 4016, or the message" iPhone could not be activated, since it was not possible to get information about activation from it. "
Why is the iPhone activation failure?
The main reasons why idhone is not activated and issues a message about the activation failure, you can call three:
Problems on Apple Activation Servers
The most innocuous option that may be associated with the fact that at a specific point in time, the Apple activation server is really not available, as indicated in an error message. Check for Apple Web Services Work Status and if the IOS Device Activation service is not available, then the decision in this case may become patience and an activation attempt a little later.
Hardware problems with iPhone
Activation failure It may occur due to the availability of hardware problems with the iPhone. For example, if there are problems with the definition of a SIM card on the phone ( constant search for the network, regardless of whether the SIM card is inserted or not), iPhone will not activate. Solving the problem if the phone is not activated, in such cases it is possible to determine after the diagnosis in the service center.
IOS 11 activation problem on recovered phones
Most often iPhone activation error It happens at the owners of recovered phones. At the same time, it is not about officially restored iPhones, which are subject to Apple control, but about Chinese handicraft devices. As a rule, such phones inside are reminded by the "Frankenstein monster" collected from different details. Very often, from the original components on such iPhones, only the processor board remains and it may contain replaced components ... Why is there a problem with an error of activation of the device most often occurs on such phones?
The problem is related to the fact that the IOS 11 apple has changed the rules of the device activation system. When activated, the components and comparison of technical information occurs ( UDID, Serial No, IMEI, MAC-Address etc.) with numbers in Apple official bases. If for some reason (and for not officially recovered devices, the reasons can be found from a dozen) information does not match, the device will not be activated.
How to protect yourself from the appearance of a problem?
You can check the serial number of the device on the Apple website. If it is written when checking, "this serial number matches the product that has been replaced" or when checking information about another device, which does not match your model, color, or memory volume, your iPhone may be subject to activation error. If you are the owner of a restored iPhone, it is extremely recommended to erase the content of the device or restore the software on it via iTunes.
Is it possible to repair the recovered iPhone with an activation error?
The solution is. It consists in working with microcham memory and making changes to its firmware. You can only perform such an operation with the hands of an experienced master in a service center with the presence of good specialized equipment. You can perform this repair in our service center. Information on cost and indicative time execution of work is presented in the table below.
However, the decision is not universally and is not suitable for each case. Since mostly with this problem faces the owners of the recovered iPhone to determine exactly if we can help you, only after inspection and diagnostics in the service center. We will wait for you to visit and will be happy to help solve problems with your iPhone!
Tags:
The iPhone models that year occupy the first place among the desired new products. Sales are high enough to name the company's favorite of the market. Apple provides high-quality support to buyers purchased technology. Nevertheless, failures in work are found here. Recently, ITunes has become a mass failure: "Failed to activate the iPhone. An unknown error 0xe8000013 occurred, which appeared after the transition to iOS 11. The phenomenon is massive and may occur at any reset or firmware of the device. What to do and how to solve the problem here further.
Why does an error appear?
The main reason for the problem is called a banal bug in iOS 11, which, by the way, should be corrected by the developers themselves. In the overwhelming majority of cases, the operation of the OS problem causes a problem in the iPhone 5S. Forums allocate a few more reasons:
- replaced Touch ID;
- use the telephone serial number that does not belong to it.
Unknown Error 0xE8000013 when you activate iPhone
How to fix the activation error 0xE8000013?
Unfortunately, so far there are no 100% of the resulting ways to do this, but, nevertheless, you can try some options. Where to begin? Here is a list of simple manipulations that can be tested.
- Connect USB directly to the motherboard.
- Try connection through all available ports.
- Change the connecting cable - use the original.
- Disable other devices, restart the laptop or PC, connect the phone.
- Insert a SIM card, with a positive balance (phone can try to send technical SMS).
- Click the "Home" button and insert the cable into the connector.
- Restore Recovery Mode.. Touch the phone off the phone "Home" and connect to the PC on which iTunes is running.
- Report a problem in support service.
To eliminate the error that appeared will not be able even in service centers, so that the masters do not make sense at the moment. How not to get into this situation?
By the way, read this article too: How to charge the smartphone correctly not to ruin the battery
Checking the serial number of the device
Alas, this is not a solution to the problem, but the real opportunity to know whether your serial number is in the database. If it is busy, then resetting the settings and flashing until the situation with this error is not solved, it is impossible.
How to check the serial number:
It happened that problematic smartphones can be sold as new. This is a box and other necessary documentation. It is advisable when buying check out the coincidence of the serial number on the box and in the device settings, in order to avoid trouble in the future. Please note that replaced devices pass even to official networks, so the personal check will be worth it. Speaking of any IOS error, it is worth remembering about another procedure - DFU, which will consider in more detail.
Restore iPhone in DFU mode
If the normal recovery mode does not help, then use another approach. Under the abbreviation DFU imply firmware update mode. In fact, it is intended for emergencies, such as an error 0xE8000013. It does not use the touch and the shell of the OS. Therefore, on touch and pressing the device will not respond with explicit signs. To enter the mode you need to do so.
The release from DFU debugs is no less simple. You just need to press the power button. Did not help? Then heal the "home" + "Power" for 10 seconds with a cable disconnected. This reset will erase all your data on the phone, so you need to take care in advance about the backup. To date, this recovery is the most faithful, but cardinal solution.
Conclusion
Apple relates well to its customers, providing an operational solution to any problems. This error is global, and it is already working on its elimination. In the near future, an update will be released, which will fix the bug, so do not put the cross on the device, and be patient. The likelihood that the device remains inoperative, tends to zero.
