The question of how to call the firefighters will seem strange to many. After all, the phone numbers of the service are well-known and on everyone's lips. But in extreme situations, many people forget not only their telephones and their own addresses, but even the names of their loved ones, because a fire is a stressful situation. And, as practice shows, many are lost at the sight of a large flame of fire and a huge column of smoke.

Although the phone numbers were deliberately kept simple, it was impossible to forget them. In addition, "01" is advertised everywhere: it is on advertising stands and posters, on fire trucks and walls of buildings of fire departments.

Calling the fire department is one of the most significant actions of any person. Therefore, even those who find themselves in the zone of the fire source, having got out to a safe place, are simply obliged to dial the service number and report the fire.

In principle, the more accurate the information, the better. Here are the basic requirements for transferring data to the dispatcher:

• the address of the burning object;
• type of object on fire: public building, residential building, gas station, store, etc.
• what is on fire in terms of constructive accessory: apartment, roof, basement, gas pipeline, and so on;
• specifying data: entrance, floor, number of floors in the building, how best to drive up, etc.
• without fail, the dispatcher must be informed who called (full name), as well as his own phone number.

How to call the fire department from a mobile phone

Due to the fact that cellular communication has become an integral part of people's lives, emergency services have also switched to receiving calls from mobile phones. This not only simplifies the possibility of dialing, but also solves the problem of the speed of receiving messages about various situations, because today even children have a mobile phone.

Calling firefighters from a mobile phone is made by two of the numbers: "112" and "101". As in the case with the city telephone line, the same information is transmitted over the cellular. The main task is the reliability and speed of data transfer. As soon as the dispatcher accepts the call, fire departments immediately go to the fire site.

It should be noted that different mobile operators have different emergency numbers. Let's designate them in the table.

Attention! Emergency services are available free of charge.

A few words about "112". It's also free, but there are other positive phone-related options as well.

1. It can be used if the phone is out of money.
2. If the operator has blocked the SIM card.
3. If there is no SIM card in the phone at all.
4. This is a single number for all emergency services.

By dialing "112", you have the opportunity to call the fire brigade, ambulance, police, and gas service. Only for this, after dialing the main number, you must additionally dial the numbers of services: "1" - fire, "2" - police, "3" - ambulance, "4" - gas.

But "112" is a unified dispatch service on duty (UDDS). It is divided into regions, therefore, being, for example, in Moscow, and by calling this number, you find yourself in the dispatch service of the city of Moscow. If you are in Vladivostok and dial "112", then you get to the dispatchers of Vladivostok.

Why it is impossible to dial the number of the fire service from a mobile phone of two numbers, I mean "01". Because cellular communication does not support two-digit numbers. Therefore, there is an alternative in which an asterisk - 01 * is added to the two numbers. That is, in this way you can get through.

What awaits people for false calls

Calling the fire department, meaning a false call, is classified by law as hooliganism. It seems to be an insignificant crime, but in certain situations, a rather harsh punishment is imposed on the hooligan, up to and including imprisonment for a term of 5 years. In particular:

• a fine of up to 200,000 rubles is imposed;
• punishment is imposed in the form of correctional labor for a period of several months;
• a bully can be arrested for up to six months.

So, the answer to the question of how to call firefighters by mobile phone and city phone is simple. The main thing is to know the numbers of emergency units

Content of the article: classList.toggle () "> expand

Life is full of situations when an emergency ambulance is needed and there is not a minute to waste. Modern mobile communications and the presence of a mobile phone for almost every person can solve this problem in the shortest possible time. It is important to learn how to navigate the emergency services in order to quickly dial the desired number. You will learn how to call an ambulance from a cell phone from our article.

A single emergency call number

There is a single number valid on the territory of the CIS countries and the European Union - 112 ... This is a universal number that includes all existing emergency response services, including ambulance services. You can dial it from your cell phone and call an ambulance, regardless of which service provider the mobile phone is connected to, as well as in its absence.

A call to a single number 112 is free, it works in any case, even if the SIM card is blocked, or it is not in the phone at all.

In modern mobile devices, there is an emergency call or a special button in the menu, which is triggered precisely on this universal number. After the dispatcher's answer, you need to briefly and quickly outline the problem, and you will be immediately switched to the needed one - ambulance, police, fire, gas, anti-terrorist.

This single number is convenient to use when a person does not remember the numbers of the services they need, especially since each telecom operator used to have their own characteristics.

How to call an ambulance from a mobile phone

The medical ambulance number is well known - 03 , it is dialed from a landline home phone. But when it becomes necessary to call an ambulance from a cell phone, not every user knows that dialing 01, 02, 03, 04 will not work in the device.

The fact is that most mobile phones operate on a single digital GSM standard (GlobalSystemforMovile), which belongs to the unified European communication standardization. The call is triggered only when at least 3 digits are dialed.

Until recently, each provider had its own rules to call an ambulance from a mobile. This caused confusion and problems when typing them in emergency situations. Since 2017, a single number has been adopted for all Russian operators, allowing you to call an ambulance from a cell phone.

Remember, to call an ambulance from a mobile phone belonging to any Russian operator (MTS, Tele2, Beeline, Iota, Megafon, Motiv, Skylink and others), you need to dial 103 .

For the deaf and dumb in Moscow and the region, a special video communication service has been created by mobile phone. Need to dial 1111 , 1112 , 1113 if the call is from the capital, or 1115 , if out of the area, enable video call. The dispatcher will answer, with whom you can communicate with gestures.

Other emergency numbers from mobile operators

For calls to other emergency services in Russia, uniform numbers are also accepted, regardless of the mobile operator:

• Fire department - 101 ;
• Police - 102 ;
• Gas service - 104 ;
• Emergency Rescue Service - 112 ;
• Suspicion of the threat of a terrorist attack - 911 .

Due to the fact that uniform numbers for emergency calls were introduced relatively recently, it is likely that there are still regions where operators have not switched to new conditions, and until this process is completed, the old numbers remain valid. Therefore, if a call to an ambulance or other service fails, you should try to call the old numbers presented in the table:

Note: for the mobile company Iota, there is an alternative way to call emergency services according to the following dialing scheme: 8 100 99 XX 000, where XX is a two-digit service number (01, 02, 03, 04), and instead of the last 3 zeros, you can dial any digits, or leave it just like that - 000.

Ambulance types

There are 2 options for the departure of teams on call, "ambulance" and an ambulance. An emergency or linear team leaves for cases when there are problems with deteriorating health, but the general condition of the patient does not cause concern. For example, high body temperature, increased blood pressure, minor injury, indigestion. A doctor or paramedic comes to the call, if the patient is in the countryside.

An ambulance goes to cases when there is a threat to the life of a sick or injured person.

It is specialized, always consisting of 2 doctors and nursing staff. Depending on the situation, such a special team can be called: traumatological, obstetric, cardiological, intensive care, psychiatric, children's and so on. When talking with a dispatcher, you need to state the essence of what happened, if necessary, invite a doctor from the appropriate specialized team and issue a call. This
healthy
know!

When is an ambulance needed?

There are many cases when it is necessary to call an ambulance. They can be conditionally divided into the following groups:

• Diseases;
• Trauma;
• Poisoning;
• The onset of labor or bleeding in women.

Of course, not all cases of illness require urgent medical attention. For example, with a common rhinovirus infection, flu, pain in the joints or spine, changes in blood pressure, indigestion, or a hangover, you can do without calling a doctor at home if the patient's condition is satisfactory and does not cause concern.

If the body temperature is more than 39 °, the pressure has risen or dropped sharply, repeated vomiting and diarrhea have appeared, a strong "lumbago" in the spine, which does not allow the patient to move, it is necessary to call an ambulance from a mobile or landline phone and call a medical team.

The following cases require priority attention:

• Severe chest pain;
• Difficulty breathing
• Vomiting blood or brown coffee grounds;
• Loss of consciousness;
• Sudden impairment of speech, ability to move;
• Convulsions, epileptic seizure;
• Severe abdominal pain;
• Absence of stool with bloating, vomiting;
• Black tarry stools;
• A rapidly developing allergic reaction with an increase in edema.

With injuries

Any open or closed injury with a violation of the general condition, with loss of consciousness, the ability to move, sharp pain, swelling, deformation, bleeding needs emergency medical attention.

Abdominal bruises cannot be ignored, even if the patient has no complaints, the surgeon should urgently examine him. An ambulance is called by mobile phone in cases of accidents in transport, production, at home, in accidents on the water, explosions, fires, terrorist attacks and other incidents.

In case of poisoning

This concept includes acute, toxic products of household chemicals and production, as well as severe and narcotic intoxication. It is difficult for the people around the victim to determine the degree of danger of poisoning and the condition, as well as its further development, so it is better to immediately contact the ambulance service. Before the ambulance arrives, the patient can drink 400-500 ml of water at room temperature, take activated charcoal or Enterosgel paste.

Required information for the dispatcher

In order not to waste precious time, the following information algorithm must be strictly observed when the operator responds:

• Provide the mobile number from which you are calling;
• Briefly outline the essence of the problem (what happened, at what time, complaints, condition);
• State your last name, first name;
• State the address where the patient is currently located;
• Report what assistance was provided, what drugs were given;
• Name the patient's data - age, gender, surname, date of birth.

If necessary, you need to provide landmarks on how to quickly get to the address, as well as the intercom code of the entrance door.

How to behave when an ambulance team arrives at home

In anticipation of the arrival of the brigade, it is necessary to remove unnecessary things from the premises that could interfere, remove animals and children. The patient should have free access, next to a chair and a free table or bedside table, which may be needed to put equipment and medicines. If there is no outlet nearby, you need to prepare an extension cord in case you connect the equipment.

It is necessary to prepare the patient's documents - a passport or birth certificate, an OMS insurance policy, if any. You also need to be on readiness - dressed and with documents in case the patient is hospitalized and an escort of loved ones is needed.

Upon the arrival of the brigade, you need to tell in detail about what happened, prepare everything related to the case for display (for example, collect vomit, blood clots, a sample of a product, medicine or other substance that the patient has consumed in a container).

Fulfillment of all these simple requirements will help the doctor quickly navigate the diagnosis and take adequate measures.

Unified Rescue Service

Single emergency call number

Calling to 112 is available even without a SIM card.
During the call, you will hear a voice message with instructions. Then type:
1 - fire service;
2 - police;
3 - ambulance;
4 - emergency service of the gas network.

On February 11, 2013, the President of the Russian Federation signed the Federal Law of the Russian Federation No. 9-FZ, establishing the number "112" as a single number for calling emergency services for receiving messages about fires and emergencies in Russia in the telephone networks of local telephone communications.

112 is also a single telephone number for all countries of the European Union, which must be called in case of emergency.

Starting from 2014, new emergency phone numbers were introduced (the number 1 was added to the numbers already available (for example, the police were called by the number “02”, now “102”, etc.).

Fire brigade

When to call?
The fire brigade should be called upon any sign of fire - smoke or open flames.
Since a fire can develop rapidly, if it is detected, every minute is precious. The sooner the fire brigade arrives at the site of the fire, the more chances there are for quick localization of the fire and saving human lives and property.
When talking to the dispatcher, remain calm, speak clearly and to the point.

What to report?
The address of the building where the fire broke out
Location: basement, attic, apartment, floor
What's on fire: electrical wiring, gas, interior items
Surname, your data and phone number

What to do next?
After calling the fire brigade, leave the house, meet the fire engine and show the fastest and most convenient entrance to the place of the fire.

Arrival time
10 minutes for the city
20 minutes for a village

Police

When to call?
You should call the police if you find any violation of the law or suspect that such a violation is taking place.
It is also necessary to call a police outfit not only to suppress, but also to prevent illegal acts. That is, in the event that the crime has not yet been committed, but you have every reason to believe that it will be committed in the near future.

In any case, report the incident or your suspicions to the dispatcher of the Ministry of Internal Affairs and ask to send an outfit.

What to report?
Location address
The nature of the offense
Your data is desirable, but not required
Phone number to contact you

What to do next?
After calling the squad, you are not obliged to be at the scene of a crime or other illegal act. If necessary, keep in touch with the dispatcher of the duty unit by phone, giving him additional information.

Arrival time
10 minutes for the city
20 minutes for a village

Ambulance

When to call?
Calling an ambulance is necessary for any significant deterioration in health. It doesn't matter what caused this - an accident, exacerbation of a chronic disease or a common cold.
If you have every reason to believe that a person’s life is in danger in this case, you should not hesitate to call emergency medical assistance.
During the conversation with the dispatcher, try to clearly communicate as many details as possible about the patient's condition.

What to report?
Location of the patient
The nature of the illness or injury
Other data on request of the dispatcher
Contact phone number

What to do next?
You should wait for the arrival of the ambulance staff, escort them to the patient. If necessary, maintain a telephone connection with the dispatcher, following his recommendations for first aid to the patient.

Arrival time
10 minutes ambulance
20 minutes ambulance

Gas service

When to call?
You should call the gas service immediately as soon as you detect a characteristic odor in the room.
Since a gas leak creates an immediate threat of explosion, the prompt arrival of specialists makes it possible to prevent tragic consequences.
It is very difficult to determine the exact location of the gas leak on your own, so it will be necessary to shut off the entire house gas main to eliminate the accident.

What to report?
Address of the house where the gas leak was detected
A place with a strong gas concentration
Data: your name
Phone number to contact you

What to do next?
Take all measures to alert and evacuate the residents of the house. Do not use matches, lighters and electrical appliances in a polluted room. If possible, provide ventilation of the premises by opening windows and doors.

Arrival time
15 minutes average
40 minutes maximum

Other services

100 - Precise time service

115 - Unified support service for citizens when receiving state and municipal services in electronic form

121 and 123 - telephone service child in danger

109 - free telephone inquiry service

125 - repair bureau

149 - paid telephone inquiry service

141 - reference for telephone codes

Emergency services in Moscow

Emergency telephone numbers of the city of Moscow

INFOGRAPHICS

Who to call, or emergency phone numbers in Moscow

Inforgafica: where to call in case of various emergencies.

Emergency services around the world

911 - a number that combines the rescue service, ambulance, police and similar structures on the territory USA and Canada.

A fire, a sharp deterioration in the health of one or another person, a crime, a gas leak - all this may require an urgent call to the appropriate authorities. If there is no landline phone at hand, then you can quickly call specialists for assistance by calling the emergency numbers from your mobile. There are short and easy-to-remember combinations for this, which we still recommend entering into your reference book and saving just in case.

In the article:

Single emergency number

In the event of a man-made disaster, poor health, fire or a crime, you can contact the general number 112 for the police, rescue services, the Ministry of Emergency Situations and an ambulance. ... He is active throughout Russia and works even beyond its borders. After dialing it, the system will automatically redirect you to the desired management, depending on the region. Tell us about your problem, and the operator will determine which service can solve it and send it a request.

There is no charge for connection by phone with the service from a mobile phone, call tariffication is not carried out. Phone 112 replaces the American number 911 in Europe. It is available even for calls without an active SIM card in the mobile phone and with a negative balance. Just enter 3 digits and press the call button. Subscribers of any cellular operators can use it.

Note! Help desk 112 accepts requests both in Russian and in English.

How to call an ambulance

This service is contacted in case of urgent need, when urgent medical care and hospitalization are required. The numbers here are slightly different for different operators:

• Tele2 - 030 ;
• Beeline - 003 ;
• Megaphone - 030 ;
• MTS - 030 ;
• Yota - 103 or 030 ;
• Rostelecom - 103 or 030 .

General emergency phone from a mobile in the absence of support for dialing two-digit and three-digit numbers - 03 *, the connection is made literally in a few seconds.

Telephones for calling the police

Police numbers are available throughout the day, the service is free throughout Russia, regardless of the region. A call can be made from a SIM card of any operator outside of roaming. You can call the law enforcement agencies at the following contacts:

• Megaphone - 020 ;
• MTS - 020 ;
• Beeline - 002 ;
• Tele-2 - 020 ;
• Yota - 102 or 020 ;
• Rostelecom - 102 or 020 .

If your phone does not support this format, try using the combination - 8 (long distance communication) - your area code - emergency services code (99) - ambulance, police, etc. If the area code includes 4 characters, then remove the last digit. At the end you need to add 000 or any other numbers. Then press call.

Number for addressing firefighters (Ministry of Emergency Situations)

This phone number must be contacted in the event of a fire in a room or in an open area, as well as in the event of any man-made incidents. Here are the contact numbers, depending on the mobile operator:

• MTS - 010 ;
• Megaphone - 010 ;
• Beeline - 001 ;
• Tele2 - 010
• Yota - 101 or 010 ;
• Rostelecom - 101 or 010 .

Save these numbers in the phone book, and if possible, set up a quick call so as not to waste time dialing a combination. If the specified numbers are unavailable, the combination 01 * is active ... Enter these numbers and press the call button.

Where to call to call the gas service

This phone number is called from a mobile in the event of a gas leak in a private household or a public place. Here you can call specialists to check this fact and fix the problem. You can report this problem to the following contacts:

• Megaphone - 040 ;
• Tele2 - 040 ;
• MTS - 040 ;
• Beeline - 004 ;
• Yota - 104 or 040 ;
• Rostelecom - 104 or 040 .

If any number is unavailable or the phone does not support the specified format, try dialing 04 * and make a call. The call is not charged, it is free for subscribers of all mobile operators. The connection is made in a few seconds. Please be aware that your conversation with your service representative may be recorded.

Emergency calls from a mobile phone are accepted in the same order as from a landline. They are served by a single center, calls go directly to the operator. After connection, it is necessary to quickly and clearly describe the problem for a prompt decision to call a rescue group, ambulance, firefighters, gas workers or police.

• SIM card, number, tariff

  To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #

  You can change the tariff

  • on the website: select a new tariff, click the button "Switch to tariff" on the page;
  • in the MegaFon application or in the Personal Account.

  You can switch to any tariff except archive. The cost of the transition is indicated on the page of the selected tariff.

  When the tariff is changed, the bundles of minutes, SMS and Internet connected within the current tariff will "burn out" and will not operate on the new tariff. The written-off subscription fee is not recalculated.

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  • How to unblock a number?
    • If you run out of money on the account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
    • If you have not used the number for more than 90 days, it may be blocked. To restore the number, apply to the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
      Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner.
    • If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by applying to the MegaFon salon with your passport.
    • If you have set the blocking, the number will be unblocked automatically on the day you selected the blocking end.

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  • How do I get a new SIM card while keeping my phone number?

    Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract has been concluded. You can get a new SIM card for free and continue using your number. The tariff and all conditions of service remain the same, you do not need to conclude a new contract for the provision of communication services.

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  • How can I keep my number?

    The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number begins to be debited every day.

    In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.

    The amount of the subscription fee for maintaining the number, the conditions for its cancellation and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs section or Tariff Archive.

    If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the agreement is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.

    If you plan not to use mobile communication for a long time (more than 90 days), block your number.

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  • • Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. The operator's name and region will be displayed below the search bar.
    • Type the command * 629 # ... Then enter in any format the mobile number you want to check. Operator and region information will be displayed on the screen.

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  • How to renew the contract or change the number?

    You can choose a number when concluding an agreement for the provision of communication services or replace your current phone number.

    Choose a beautiful, easy-to-remember number in the online store or in the MegaFon salon.

    The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More information about the cost of the room in the description of the service Number selection.

    The service operates in two modes:

    • one-way: the caller will hear the message “The subscriber's device is turned off or is out of the network coverage area”;
    • two-way mode: the caller will receive an SMS with your new number.

    In any mode, you will receive an SMS with the number of the person who called your previous number.

    The service does not work if the balance on the old number is negative or zero, as well as if the old SIM card is blocked.

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  • What do I need to identify the numbers of the callers?

    To do this, you have the "Caller ID" service, it allows you to determine the numbers of those who are calling you. The service does not require connection and no subscription fee is charged for it.

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  • Why is my number not clear?

    The number may not be determined if the caller has the AntiAON service activated. Also, the numbers of customers of other operators or customers of MegaFon of other branches may not be identified.

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• Services, options

  Use any convenient method:

  • Go to the section Balances by Service Packages in your Personal Account.
  • Open the Balances by service packages section in the MegaFon application.
  • Customize the widget.

  Widget is an element of the MegaFon application. My Account. It is not necessary to enter the application - the remaining minutes, SMS, megabytes, and the balance of the Personal account will be displayed on the screen of your smartphone.

  For the widget to work, install the MegaFon application on your smartphone / tablet Personal Account. For Android OS, the application must be installed in the smartphone memory, not in the SD memory. Go to the settings of your smartphone and activate the widget.

  The appearance of the widget and the amount of residues that will be simultaneously displayed on the smartphone screen differ depending on the OS.

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• Mobile Internet

  • What to do if the mobile Internet does not work or the speed has dropped?
    1. Check your balance and top up if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you have recently replenished your account, please wait a few minutes for the internet to work again.
    2. Check the balance of the Internet package. Open the MegaFon application or go to your Personal Account and in the "Services" section, select Balances by Service Packages. If the included Internet volume is over, connect one of the options to extend the Internet.
    3. Check if you have connected the "Mobile Internet" service by typing the command * 105 * 4 * 4 #
    4. Make sure that you have enabled the "Data transfer" mode. You can check this in the settings of your smartphone or tablet in the section "Data transfer", "Data connection" or "Mobile network" (the name may differ in different devices).
    5. Restart your device (turn off and on).
    6. Disable Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
    7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
       To find out the address of the nearest salon, open the MegaFon application.
    8. When using the Internet via a modem / router: Reinstall the MegaFon Internet application, try connecting the modem / router to a different USB port on your computer, update the software of your modem / router. You can download the latest software versions for free in the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.

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  • What is 4G +, how to start using it and how does the transition from 2G / 3G to 4G + take place?

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  • How do I fund my account?

    Choose any convenient method:

    1. Top up your account with a bank card or e-wallet in the Payment section.
    2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber with a bank card.
    3. Set up Auto Payment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
    4. If you cannot pay right now, use the Promised payment service.
    5. Another MegaFon subscriber can transfer money to you from his account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
    6. If you are a client of Sberbank and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.

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  • How to stay connected with a negative or zero balance?

    You already have Zero Problems service activated, with which you can receive SMS, calls in the Home region and call toll-free numbers and 8-800 550-05-00 in Russia.

    The service is connected free of charge, no subscription fee is charged.

    The service is available only in the Home region within 30 days from the moment of blocking. It does not work in roaming.

    To make a call if the balance is insufficient, use the Call service at the expense of a friend, and your interlocutor will pay for the conversation. Type " 000 "And the subscriber number, starting with" 8 " or " 7 ", For example: 000792XXXXXXXX.

    The service is valid only for calls to MegaFon numbers.

    To credit the notional amount to your account at any convenient time and continue using mobile services, activate the Promised payment by typing the command * 106 # ... The service is paid.

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    The detailed report contains all information about calls, SMS, MMS and Internet connections with date, time, duration and cost for a certain period. You can also find out information about roaming charges.

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    • For how long can I get details?

      You can order a one-time detailing for one or several days, periodic - for a calendar month, or receive a brief summary of all charges and payments on a monthly basis.

      Your details are kept for 36 calendar months (even after termination of the contract).

      If you have activated the "Periodic invoice detailing" service, the detailed report will be sent to your e-mail once a month (approximately on the 10th day of each month). You can receive the report the next month after activating the service.

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    You can get it in several ways:

    • free of charge in your Personal Account or in the MegaFon application;
    • free by e-mail;
    • by mail, the cost of the service is 100 rubles per month;
    • in the nearest salon, in this case the cost will be 50 rubles for each day of ordered detailing.

    In your Personal Account, you can order detailing for the last 6 calendar months. Information for an earlier date can be ordered at the nearest salon.

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    • Why may not all of the information be shown in the detail?

      The subscription fee is charged in accordance with the Subscription Terms.

      To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your number

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    • How do I unsubscribe?

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    • Can I listen to the recording of my telephone conversation?

      MegaFon does not record calls from subscribers.

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    • How to set up call forwarding?

      You can set or cancel call forwarding in the phone menu or in your Personal Account. For the conditions and cost of setting up call forwarding, see the service page.

      If the set forwarding does not work, check if your number is barred and if the number is correct.

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    To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who Called + service. You will receive an SMS about the missed call on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.

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    • What is VoLTE technology and what do you need to use it?

      The service is available to MegaFon subscribers at all tariffs, it is provided both in the Home region and in roaming.

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    • • You have automatically activated the service I received a call from S. You will receive a notification in the form of a missed call from the person who tried to call you, indicating the time and number of calls. The service is free.
      • Subscribe to the Who Called + service. You will receive an SMS about a missed call or voice messages on your answering machine. When “Who Called +” is connected, the “They called me S” service will be automatically disconnected.

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  • Emergency help

    • How do I call the emergency service?

      A single emergency call number:

      1 - Fire Service;

      2 - police;

      3 - emergency;

      4 - emergency service of the gas network.

      Emergency phone numbers:

      Emergency - ;

      Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card to the number.

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    • What to do if your phone is lost or stolen?

      Block the number.

      Free blocking period - 7 days. Then the subscription fee begins to be debited. All communication services on the number before activating the blocking are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is to prevent the thief or the person who found your phone from using the money in your account.

      Get a new SIM card with your old number.

      Try to find your phone.

      Contact the police and file a theft report. Your phone may be found.

      If you've lost your iPhone or iPad, use Find iPhone.

      If you have lost your Android phone, please use the Find My Device function.

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    • How to protect yourself from scammers?

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    • How are emergency communication services provided?

  • Roaming

    • How to use communication services when traveling around Russia and the world?

      When traveling in our country, no additional steps are required to use communication services. The only condition is that you must have a positive balance.

      When you leave for other countries, as well as the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.

      • 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
      • Personal account or MegaFon application;
      • go to the MegaFon salon with your passport.

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    The cost of communication services while traveling in Russia may differ from the cost in the Home region. You can find out detailed conditions in your Personal Account, in the description of your tariff or using a free command * 139 #

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    There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure before the trip that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.

    How to find out if roaming is enabled on your number:

    • call the Support Service at 8 800 550 0500 in Russia or at +7 926 111-05-00 from anywhere in the world;
    • write to the chat with support in your Personal Account or in the MegaFon application;
    • go to the MegaFon salon with your passport.

    You can find out the cost of services on the page or in the description of your tariff.

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    • How to activate and deactivate services in roaming and spend less?

      The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check the balance, activate or deactivate services and options, order details of expenses and ask the support question in the chat.

      In roaming, you do not need to change the mobile Internet settings.

      Note!

      Some phones may restrict data roaming. Go to the settings and check if the mobile Internet is turned on in roaming.

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    • Why is my mobile Internet not working in roaming?
      • There is not enough money in the account. Check your balance and top up if necessary.
      • The phone cannot find the network.
        Try restarting your phone and manually selecting the network. Go to the settings, find the item "Network selection / Operator", select "Manual" or cancel "Automatic". Select a network from the list provided. When the phone connects to the network, Internet access will appear.
      • Data roaming is disabled in the phone settings.
        Go to the settings and check if the mobile Internet is turned on in roaming.

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