Connecting to the server is broken. Connect to another Sberbank online network. Solving connection problems Writes a connection to the server is broken

01.08.2019

Causes why I can't enter the Sberbank online with the phone

Entrance to the Sberbank Online Mobile App for the first time
Consider the sequence of action at the first login input, unless you just installed the Sberbank online mobile application and have never opened the application and did not perform the entrance.
The first thing to be done is to enter your login or identifier from the check. Once you enter the data - the arrow button forward will be green. Click on it to continue.

You will receive an SMS message with a special code to confirm that you log in from your phone. The following application window will look as shown below.

There is no need to open correspondence and look for a new SMS message. As soon as an SMS message with the code - the code numbers will automatically be confronted in the code input window in the Sberbank online application. At the bottom right, a button with a green check mark appears as shown below - click on it to continue.

If the code passed the check and accepted by the system, which confirms that this is your phone, and in it you open the Sberbank online application - the new window will open as shown below. In it you need to enter a 5-digit code to access your personal account from your mobile application. Comeume the code, write down or remember it and enter in the input field.

After that, your personal account will open in the Sberbank online system and you can start familiarizing with its capabilities.

Entrance to the mobile application "Sberbank online" is not the first time
If you are logged in to "Sberbank online" not for the first time, then the input algorithm is next. You open the Sberbank online application, opens the window as shown below - you can immediately enter the 5-digit code that you came up and asked when I first enter Sberbank online.

When you enter a 5-digit code and press the button to continue, with a successful outcome you will immediately open the Sberbank Online Personal Cabinet window with all its capabilities. And immediately the SMS message will immediately come about what is logged in to the system. If the log in the application is not executed and the message "Attention. You entered the wrong code. Try again.",

... then possible causes can be:
- Invalid code - specify your code and try logging again;
- Try to execute in the official website of Sberbank of Russia to confirm that with your account everything is in order;
- If nothing works - your account is most likely blocked - call Russia for clarifying your situation. After unlocking your account, the input to your account must be performed without errors.

In addition, you can try not immediately contact the support service, and first clean your phone from unwanted third-party software, reset the phone settings, clean the cache memory, and install the Sberbank online mobile application. It is possible that your account is not blocked, and the entrance to your Personal Cabinet Sberbank online will work again.

If, when you start the Sberbank application, you see a connection error message with the server, you need to add it to the Doze exceptions. Similarly, you can solve the problem with the background work of other Android applications.

Many Sberbank users faced the unstable work of the Android application. For a while it normally functions in the background, and then unloaded from memory. Repeated application is not possible - when you try to enter an input code pops up an error message: "The connection to the server is broken. Connect to another network. " Only the reboot of the smartphone helps, but there is a more elegant solution to this problem - you can prohibit "Sberbank" to be unloaded from the memory, and this is required to disable the Doze.

Doze feature appeared in Android, starting with version 6.0. It monitors memory consumption and battery charge, freezing unused applications and games. It is this that leads to an error - the application is unloaded, therefore it does not work, and Sberbank servers receive information that you are logged in it, so you can not go into it again. In addition, this Android feature limits Internet access applications, as a result of which the connection error may appear. Fortunately, you can disable Doze for applications that require full and uninterrupted work in the background. How to do it?

Open the system settings and go to the "Battery" section. Click on the menu icon on the upper right side of the screen and select "Battery Saving".

In the drop-down menu, select all applications and find the Sberbank "Sberbank" appeared. Click it, select the option "Do not save" and confirm the action "Finish" button. Now the Doze function will not work with this application, so it is not freezed in the background and you can go to it at any time.

In the same way, you can add any other application that, according to your observations, does not work in the background or shows notifications with large delays. I recommend to disable energy savings in the messengers that you use most often, in social networks, in which communicate with friends and the mail client. But it is not necessary to zealous if you forbade Doze to limit the activity of voracious applications, your smartphone will begin to discharge much faster than before.

Personally, I, and millions of other users also appreciated the convenience of the Sberbank online mobile banking. With it, you can quickly pay for services, accounts, transfer money to the account of the Sberbank client. But what to do if an error appears when entering the application " The connection to the server is broken. Connect to another network ». An error may appear as in the version for android, so in the application for iOS.

What does it mean, "connection with the server is broken"

Sberbank online is working with customer cash, which means for developers above all its safety. It is important that hackers could not intercept traffic between the bank and the application, or attack the application with the help of injections by replacing the information to the desired. This is especially true for Android devices. That is why the collection application is designed so that any suspicious activity immediately completed its work.

The reason for the error "Connection is broken" and how to fix it

it is possible that your version of Sberbank is outdated. Go to GooglePlay Application Store and install the latest version of the program.
Connect to a more stable Internet channel, such as Wi-Fi, if you use your mobile Internet. Or switch your mobile phone to work in 4G networks. (provided that your apparatus supports them and they are in your settlement).
Try to change the Wi-Fi access point protected. Sometimes Sberbank online refuses to work in an unprotected network and gives an error "Connection is broken".
Delete the Sberbank Application online, and also clean all traces of a special cleaner, such as CCleaner. Install the program again.

When I try to go to the Sberbank mobile application online, the client gives an error "The connection to the server is broken. Connect to another network ». The Internet is in order, it is 100%, since I immediately go to any sites, including any section of the Sberbank website.

The problem is observed both on iOS and on Android. In this article, the SovetBati site will tell how to fix the failure "Connection to the server is broken. Connect to another network. "

What does this error mean?

The mobile application of Sberbank online is made by changes almost daily, new features are added, the protection system is improved.

Perhaps the problem in the outdated version of the application;
The second version is the error of Sberbank programmers;
The third option is a mobile Internet problem, the quality of communication is very often jumping;
The fourth version - technical work on the servers of the bank;
The fifth option (practically unreal) is a problem in your Wi-Fi or Ethernet network if you are trying to enter the bank from work, then local system administrators can block access from personal considerations.

If anyone forgot what the error looks like

How to fix the error

Go to the Application Manager, find the Sberbank application, delete the cache and all the data and then delete the application itself;
Go to Google Play Market or App Store and download the latest version of the application. Do not swing out of dubious sources, as it can be dangerous;

Error "Connection to the server is broken. Connect to another network. »The developers of the application are known, the developers assure us that the mistake will be corrected the other day. If you did not help reinstall the application, I recommend you to update the firmware on your smartphone or reset to the factory settings from the manufacturer.

Sber not the first time mocking, not so long ago, because of the failure, they automatically connected the service "Piggy Bank Savings" and money was translated there. Here is such a bank, but what can you do, everyone can make mistakes.

The problem is observed both on iOS and on Android. In this article, the SovetBati site will tell how to fix the failure "Connection to the server is broken. Connect to another network. "

What does this error mean?

The mobile application of Sberbank online is made by changes almost daily, new features are added, the protection system is improved.

Perhaps the problem in the outdated version of the application;
The second version is the error of Sberbank programmers;
The third option is a mobile Internet problem, the quality of communication is very often jumping;
The fourth version - technical work on the servers of the bank;
The fifth option (practically unreal) is a problem in your Wi-Fi or Ethernet network if you are trying to enter the bank from work, then local system administrators can block access from personal considerations.

If anyone forgot what the error looks like

How to fix the error

Go to the Application Manager, find the Sberbank application, delete the cache and all the data and then delete the application itself;
Go to Google Play Market or App Store and download the latest version of the application. Do not swing out of dubious sources, as it can be dangerous;

It happens that users of the Sberbank online system https://online.sberbank.ru/ face difficulties when entering a personal office and see the inscription on the monitor "Connection to the server is broken. Connect to another network. " In such a situation, you cannot execute authorization, and attempts to update the page or restart the mobile application do not change anything.

Such complexity with the same probability may occur when logging from a mobile device and from a stationary computer. The reasons for this situation may be somewhat, and they do not always depend on the client errors.

All reasons can be divided into two categories: technical and the fault of the user. In addition, the application "Sberbank online" does not always work stable. The most common problems and solutions are shown in the table.

Cause Note	What you need to take
Incorrectly entered login and password	Check identifiers (Latin layout and register should be included).
User forgot your password to enter your personal account	Use the form to restore the password or contact the support service.
Registration was incorrect, not confirmed or outdated	Confirm registration with a password from SMS or register in the system again.
User profile blocked	Contact customer support, update antivirus.
Installed outdated version of the program	Update your mobile application for the platform used, run the Sberbank online service update on the PC.
Used outdated identifier	Use an ATM to receive a new one.
Problems with Internet connection, low signal level	Reboot the device, reinstall to the network, contact the technical support of the Internet service provider.
Problem with computer	Clear cache or run the program in another browser, update the antivirus.
The background has any application blocking access to Sberbank online	Close all running programs and repeat the application launch.
Incorrectly displayed date and time on user device	Check the date and time, synchronize if necessary.
Unprotected networks	Make the necessary changes to the settings of the Wi-Fi connection.
Error 500 - Server Internal Note, DDoS-Attack	Try again to carry out authorization after a while.
Engineering works	Call support for clarifying details.

Service specialists have access to all data and will assist in solving many issues. To obtain information, you will need to describe the operator the problem has arisen and report user contact details.

Methods of troubleshooting

To get rid of the error "Connection to the server is broken. Connect to another network. "You can take such actions:

Check the date and time displayed on the device. When deviations are detected - synchronize.
To control whether the CAPS LOCK key is not enabled, and how the keyboard layout is used.
Check Internet connection, the channel must work stably. It is not recommended to use public networks to enter the Sberbank online application.
Change the browser or change the profile in it may have to download the current version of the Internet browser.
Clear cache and remove cookies.
Update your mobile application to the current version.
To control whether the antivirus is correct on the device correctly. Perform a complete check of anti-virus software.
Reinstall on the device Sberbank online. After installing the new program, authorization will be required in the Personal Account.

Friday, March 29, 2019

If you cannot connect or lose all the time connecting to our servers, these tips will help you improve the quality of the connection.

This information will be useful for players on PC, Mac, PlayStation and Xbox.

If you need help connecting on your mobile device, check out this article:

Do you constantly lose connection during the game? Losing or get a fine for incomplete game?

We understand how it may be unpleasant, especially if you do not even know where to seek help. Is this a problem with EA servers? Or with your connection to the network? And maybe everything is right?

We hope that the following information will help you find out the reason.

You can check the status of servers most of our games directly on the EA Help website.

If the shooter near all servers is directed up, then the matter is something else.

If the arrow is directed down, then maybe preventive work or we have problems.

Try another domain name system (DNS)

Internet providers translate ordinary Internet addresses (like a site) to computer (consisting of numbers) using a domain name system.

If something used with the DNS you want, then you may have problems with connecting.

In this case, the transition to alternative DNS can help.

Here are some free options that you can use:

EA does not own and does not control Google DNS and Open DNS and cannot make changes to their pages or systems. You use these websites or DNS servers at your own risk.

Use wired connection

Wired connections are much more reliable than wireless. If you play via Wi-Fi, try to connect your device to the router via the network cable.

Change the location of the router

Are you too far from the router and can not stretch the network wire? Try transferring the device as close as possible to the router. The range of the router can be quite small. What do you leave the router, the most likely a connection problem.

Depending on the location of the router, your device may be more difficult to maintain communication with it. Walls and large objects become a hindrance. Other electronic objects (for example, microwave oven) can also interfere, since they also transmit signals. If something blocks the router signal, for example, it is under the bed or in the box, it is more difficult for it to establish a connection with your device. Put it in an open place, direct the antenna (if any) in the direction of your device and check whether the signal has become stronger.

Use wireless connection? Change your Wi-Fi channel.

If you live in a densely populated area, for example, in a large number of apartments, other networks can be interfered. Channel change will help limit the number of networks and thereby stabilize the wireless connection.

Imagine that neighbors in all apartments and all houses nearby are loudly listening to music or watch TV. It will be harder for you to hear what you are listening to you.

Changed the wireless channel, you seem to wear noise insulating headphones on your connection and clean the signal from extraneous noise.

Contact the Internet provider to get help on changing the wireless channel in less busy.

Note

Check all the steps of your connection

If your router is working, you can connect to the network and view websites, but the connection is broken during the network game, you should check the entire data transfer path from your device to our servers.

To do this, we have a special PC program. It is called UOTRACE.

Even if you do not play a PC, the test will demonstrate the overall state of your network connection.

In this way you can find out how good you connect on other devices.

UOTRACE Run Guide

When you stop the request, UOTRACE displays information about packet loss and response time.

Explanation of the test results

During these tests, pay attention to the following details.

High response time. If the response time is often above 150 ms, you will notice delays and during the game. If the response value is above 200 ms, most likely, you have connections breaking.
Loss of packages. If you observe the values \u200b\u200bother than 0% or 100% in the% loss column, it means that data loss is loss in this area. If the packet loss is observed in several places or if the percentage of loss is high, most likely, the problem is connected. Write down the nodes where the packet loss occurs and report it to your Internet provider.
The big difference between the best and worst response time. This is a clear sign of an unstable connection. The difference between the best and worst response time should not exceed 100 ms. Otherwise, this means that your connection is very unstable, with large amplitudes. This leads to delays during the game, which is very distracting. If you see this problem in UOTRACE, report this to the Internet provider.

If you appealed to the EA certificate, and the EA game consultant asks you to provide the results of the UOTRACE check:

Click on the button "Edit (edit)" and select "Copy (Copy)".
Open Notebook in directories All Programs\u003e Standard In the "Start" menu.
- You can also find a notebook in the Start menu itself.
Insert the results in the notebook and save the file in a convenient place for you.

Swipe the test twice and save both files for us. So we can compare the results and it is better to understand what is happening.

Play Mac? Spend tests in Traceroute and Pathping

Since the UOTRACE program is available only for PCs, on Mac You can test tests in Traceroute and Pathping. Traceroute and Pathping programs will help determine the quality of your compound, just like UOTRACE.

Traceroute:

Open the folder "Programs".
Open the folder "Utilities".
Double click on the button "Terminal".
Enter the terminal in the window traceroute Easo.ea.com\u003e ~ / Desktop / Trace.txt.
Click "Back".
- A new text file will appear on your desktop. trace.txt.

Pathping.

Open the folder "Programs".
Open the folder "Utilities".
Double click on the button "Terminal".
Enter the terminal in the window traceroute -S -q 30 Easo.ea.com\u003e ~ / Desktop / Pathping.txt.
Click "Back".
- A new text file Pathping.txt will appear on your desktop.

Check both files for delays (designated by three stars ***). Delays may indicate problems with connecting your network to our servers, as well as pay attention to the high response time values \u200b\u200bthat may indicate the overload of your network.

The problem is observed both on iOS and on Android. In this article, the SovetBati site will tell how to fix the failure "Connection to the server is broken. Connect to another network. "

What does this error mean?

The mobile application of Sberbank online is made by changes almost daily, new features are added, the protection system is improved.

Perhaps the problem in the outdated version of the application;
The second version is the error of Sberbank programmers;
The third option is a mobile Internet problem, the quality of communication is very often jumping;
The fourth version - technical work on the servers of the bank;
The fifth option (practically unreal) is a problem in your Wi-Fi or Ethernet network if you are trying to enter the bank from work, then local system administrators can block access from personal considerations.

If anyone forgot what the error looks like

How to fix the error

Go to the Application Manager, find the Sberbank application, delete the cache and all the data and then delete the application itself;
Go to Google Play Market or App Store and download the latest version of the application. Do not swing out of dubious sources, as it can be dangerous;

Causes why I can't enter the Sberbank online with the phone

You will receive an SMS message with a special code to confirm that you log in from your phone. The following application window will look as shown below.

There is no need to open correspondence and look for a new SMS message. As soon as an SMS message with the code - the code numbers will automatically be confronted in the code input window in the Sberbank online application. At the bottom right, a button with a green check mark appears as shown below - click on it to continue.

If the code passed the check and accepted by the system, which confirms that this is your phone, and in it you open the Sberbank online application - the new window will open as shown below. In it you need to enter a 5-digit code to access your personal account from your mobile application. Comeume the code, write down or remember it and enter in the input field.

After that, your personal account will open in the Sberbank online system and you can start familiarizing with its capabilities.

Causes of the problem

Cause Note	What you need to take
Incorrectly entered login and password	Check identifiers (Latin layout and register should be included).
User forgot your password to enter your personal account	Use the form to restore the password or contact the support service.
Registration was incorrect, not confirmed or outdated	Confirm registration with a password from SMS or register in the system again.
User profile blocked	Contact customer support, update antivirus.
Installed outdated version of the program	Update your mobile application for the platform used, run the Sberbank online service update on the PC.
Used outdated identifier	Use an ATM to receive a new one.
Problems with Internet connection, low signal level	Reboot the device, reinstall to the network, contact the technical support of the Internet service provider.
Problem with computer	Clear cache or run the program in another browser, update the antivirus.
The background has any application blocking access to Sberbank online	Close all running programs and repeat the application launch.
Incorrectly displayed date and time on user device	Check the date and time, synchronize if necessary.
Unprotected networks	Make the necessary changes to the settings of the Wi-Fi connection.
Error 500 - Server Internal Note, DDoS-Attack	Try again to carry out authorization after a while.
Engineering works	Call support for clarifying details.

Methods of troubleshooting

To get rid of the error "Connection to the server is broken. Connect to another network. "You can take such actions:

Check the date and time displayed on the device. When deviations are detected - synchronize.
To control whether the CAPS LOCK key is not enabled, and how the keyboard layout is used.
Check Internet connection, the channel must work stably. It is not recommended to use public networks to enter the Sberbank online application.
Change the browser or change the profile in it may have to download the current version of the Internet browser.
Clear cache and remove cookies.
Update your mobile application to the current version.
To control whether the antivirus is correct on the device correctly. Perform a complete check of anti-virus software.
Reinstall on the device Sberbank online. After installing the new program, authorization will be required in the Personal Account.

What does it mean, "connection with the server is broken"

The reason for the error "Connection is broken" and how to fix it

it is possible that your version of Sberbank is outdated. Go to GooglePlay Application Store and install the latest version of the program.
Connect to a more stable Internet channel, such as Wi-Fi, if you use your mobile Internet. Or switch your mobile phone to work in 4G networks. (provided that your apparatus supports them and they are in your settlement).
Try to change the Wi-Fi access point protected. Sometimes Sberbank online refuses to work in an unprotected network and gives an error "Connection is broken".
Delete the Sberbank Application online, and also clean all traces of a special cleaner, such as CCleaner. Install the program again.

The lack of access to the Personal Account in Sberbank online from a computer or phone limits the possibility of using all Internet bank services. The reasons when the user cannot log in, several. To solve the problem, you need to check all the data and make a pair of calls. In the most difficult situations, the PC is cleaning from viruses or a change of pin-code card.

Simple solutions of a complex question

Users often wonder: I can not go to Sberbank online - what to do? Methodically work out possible causes, starting with the easiest. Access to the system is open to all the cardholders after registering on the official website (for PCs, android, laptops) or in a special Sberbank online (for smartphones). After authorization, the user forms a check in the bank terminal, where the login and password are listed.

To confirm operations, including login to your account, you can form a check with disposable passwords if the mobile bank is not connected or the user does not want to activate this service.

Also on the main page there are forms of recovery password and registering a new user.

Perhaps the causes of the problem are very simple:

Input data is incorrect: login / identifier and password. Check the keyboard layout and language.
Low Internet speed, while the user will not be able to log in in the system. Check the service and go from the phone to Sberbank online, log in to the smartphone, tablet or PC connected to another network (for example, via modem).
Lost input data. Restore them through the Sberbank terminal.
Technical work on the bank's website. Today, large sites visit many users, which creates a load on the resource, this can also become one of the causes of the failure. Try to log in after a while or contact your help desk and refine the reason.
The password has been changed after the first entry. When the user is brought to the personal account for the first time, the system proposes to change the password. You can restore the forgotten password through a special reset form or by calling the call center, but it is necessary to name the secret word (registered when the map is released and is specified in the documents) and passport details.
Malicious software. After installing various programs or extensions for the browser, it is not excluded or downloading the virus. If the user has recently updated the software or copied the untested files, it is recommended to clean the system and restart the computer / telephone. Use only licensed antivirus programs!

Pay attention to the informational messages when you make operations in Sberbank online.

When the system messages from the number 900 do not come

Without system SMS code, enter the bank's customer's personal account only with disposable passwords, The reason for this is a two-level degree of protection of personal data. When connecting a mobile bank, the user specifies the contact number of the cell phone to which system or informational SMS alerts come from 900 numbers. Subsequently, users can change the current number, add additional or deactivate one of the installed ones.

If the SMS does not come, through the terminal of the bank you can print a check with disposable passwords that are used to confirm the entrance. The updated version of the terminal and ATM software can request a number or series of the passport of the cardholder when forming passwords.

The lack of system code is a serious problem that requires an urgent solution. There are a number of reasons why SMS do not come:

Lack of network. Restart the phone.

Completed memory. The solution can sometimes be the most banal - check if the memory of the incoming SMS is not filled. Also check whether messages come from other phones, perhaps a problem in the device itself.
SMS delay. If prophylactic works are undergoing on the site, system messages can be late.
Negative balance on the map. There are two Mobile Bank Tariff: Free Economy and Advanced Paid. When the card is not enough for regular payment, the client service is not provided.
Change the actual number. After changing personal data, including the cell phone number, the update of the information base takes two to three days, it is sometimes possible to increase the period.
Technical work on the Bank's website or at the cell phone operator. On the conduct of planned preventive work, you can find out on a single reference phone.

The official website of Sberbank recommends that customers solve such questions personally in all cases other than the restoration of the login and password. At the same time, the client will not only find out the reason, but will be able to make changes or with the help of a specialist to make the desired settings.