Business Lines is one of the largest transport companies operating in Russia. Over the 17 years that have passed since the opening of the first office, the shopping mall has acquired its own infrastructure, which makes it possible to quickly and efficiently transport goods across the territory of the Russian Federation or abroad: Armenia, Belarus, Kazakhstan, Kyrgyzstan. To simplify the process of interaction between clients and managers of the company, a special service is available on the official website www.dellin.ru - a personal account Business Lines.
Registration in a personal account
To create a personal account on the Business Lines website, you need to:
- Open home page.
- Click on the link " Personal Area” located at the top right of the page.
- In the form that appears, click on the "Register" link located under the "Login" and "Password" fields.
- Indicate in the appropriate fields the mobile number or address Email, come up with a strong password.
- Retype 4 characters from the picture, click the "Register" button.
- Open the automatically sent email or SMS, which will contain the confirmation code. Enter it in the registration form.
After that, the user will immediately go to the Business Lines personal account, where he will be asked to indicate his full name. But even after entering these data, access to the system will be limited. To get full access, an individual will need to upload a scan of a passport, a legal entity or an individual entrepreneur - download an application for the provision of a service, fill it out and send it by mail, courier or bring it personally to the company's terminal.
Login to your personal account Business Lines
The client can log into his account from any page of the site. For this you need:
- Click on the link "Personal Account" located at the top right.
- In the form that appears, enter your email address or phone number, print the password.
- Press the "Login" button.
If the password is lost, in the login form, click on the link "Forgot your password?", specify contact information left during registration (e-mail, phone number), enter captcha, request a confirmation code. Check messages, copy the sent code to the site form.
Opportunities
Having received full access to the Business Lines personal account, the client of the company can:
- View all your orders by setting a filter (sort by degree of readiness, a specific time period, place of departure or destination, sender or recipient).
- Calculate the cost of the order.
- Check the status of the current delivery of the cargo.
- Order accounting documents (invoices, forwarding receipts, invoices, reconciliation acts, etc.) for any period.
- View reports.
- Apply for transportation online.
- File claims.
- Chat with the manager.
- Set up notifications about order status changes.
On the site, you can download the Business Lines application, which allows you to work with orders, pay online, track delivery, set up push notifications about a change in the status of the current order, search for the nearest shopping mall terminals, track discounts and promotions. For authorization, the username and password from the account on the site are used.
How is the Business Lines website useful to an unregistered user?
Users who do not have their own account, can:
- check the status of cargo delivery by the number of the application, order or invoice;
- calculate the estimated cost of transportation;
- place an order online;
- find out the addresses of the nearest terminals;
- get acquainted with the promotions held by branches in the selected city;
- order a call back or write to the chat to get a consultation.
Transportation of goods is an integral part of the work of many organizations. First of all, this applies to those companies that supply certain goods, including large-sized devices for a variety of purposes. But it is not necessary to be an entrepreneur to order the transportation of goods in transport companies. Millions of people prefer Russian mail to use these shipping methods to save time and be more confident in the safety of the cargo.
One of the largest transport companies in the Russian market is Delovye Linii LLC. However, even considering the size of the company and the experience of its work, it can be difficult to work with it. In our article, we will talk about what nuances you should remember if you were provided with a poor-quality service, and how to write a claim to Business Lines.
What to do first?
When faced with low-quality indication of services from Business lines, it is necessary to know some points. The fact is that employees of this company can in every possible way prevent you from collecting evidence of their guilt. This organization is also very typical of refusals to draw up acts or other papers, and even direct refusals to perform their own official duties.
In order to achieve justice and recover the losses incurred, you will need not only perseverance, but also endurance and patience. As practice shows, resolving emerging conflicts with Business Lines is an extremely difficult task. For this reason, you must immediately estimate the amount of damage, as well as decide for yourself how expedient it would be for you to spend your own time and effort on proceedings. In most cases, a decision can only be reached in court.
But what to do in the first place, when you just encountered a violation? Let's consider the option for both the recipient of the cargo and its sender.
If you are a recipient
After you arrived at the place of delivery of the goods and found damage:
- In no case do not pick up the goods immediately;
- Fix all damages on the photo or with the help of video right on the spot;
- Contact the sender.
Information
If you had to deliver a certain purchase, then you can also refuse both the cargo and the payment for it and its delivery. In this situation, the cargo will be left at the storage warehouse at the Business Lines, the stay at which is paid. But do not be afraid of this, because such expenses can be reimbursed later in court.
The sender can take your side and deal with Business Lines himself. If you receive a refusal or he refuses to participate in the situation, then you must demand that a full-fledged act be drawn up, which will describe in detail all the damage. In no case do not agree to pay for shipping, because if you pay it, then by law you will no longer be able to reimburse it.
After you draw up an act or if you are refused, it is already worth writing a claim. Moreover, it may be that you need more than one claim.
The situations that arise with Business Lines can often be completely unpredictable. For this reason, we strongly recommend that you immediately book a call with one of our specialists so that you can receive a full consultation. If the cargo has a high value, and also if you have already paid a fee for it, you should not neglect legal protection. Consultation with our specialists is free of charge, and we are directly interested in ensuring that your rights are not violated and you are not misled.
If you are a sender
When you receive a notification that the recipient has refused the cargo, you need to contact him and find out in detail the nuances of the situation. It will be extremely helpful if he somehow recorded the condition of the cargo with the help of a photo or video or remembers the required details. All this information will help to preliminarily estimate the damage caused to the cargo. Having estimated the approximate amount, you can decide for yourself in advance how expedient the proceedings with Business Lines will be, because it is almost always quite difficult.
You can demand that the transport company deliver it back to you, but upon arrival of the goods, do not rush to pick it up. You need to demand that Business Lines draw up a full-fledged act in which all damages will be recorded. In case of refusal, we strongly recommend that you hire an expert from the Chamber of Commerce and Industry or the Consumer Protection Committee to draw up an act. Appeal to less significant organizations may result in Business Lines challenging the act and may indeed challenge it.
In addition to the struggle to draw up a complete act and warn Business Lines about the desire to carry out, you will need this transport company.
Information
The practice of litigation with Business Lines is quite extensive. A special difference between conflicts with this company is that they try to delay the process as much as possible. You should be prepared for the fact that the documents will be unexpectedly "lost", and the words of the company's employees contradict each other. However, almost always the court takes the side of the injured party, because in many ways such an acute unwillingness of the Business Lines to resolve the issue only harms them.
How should a claim be made?
If we refer to the current legislation, then the claim has a free form of writing. However, there are unwritten rules for its compilation, thanks to which it will have the maximum possible legal weight as a document.
The claim must include:
- The full legal name of the Business lines and their legal address. You can write it out of the concluded contract;
- your data. Depending on whether you are a legal or individual, you will need either a full name with a legal address, or full name and place of residence (or registration), including contact details;
- Descriptions of what happened which should be a list of facts, supported by dates, testimony, as well as other necessary data. We strongly recommend supporting the facts of violations with appropriate references to the contract or legislation;
- Requirements for business lines. Based on what happened, you must put forward reasonable demands, the legality of which should be supported by documents or clauses of the contract (as well as legislation);
- Deadlines for problem solving, after which you will have the right to take certain actions. That is, you will also need to indicate the consequences of non-fulfillment or complete refusal of this claim.
After that, the claim must already be signed, dated and a copy of it issued. Since dealing with this freight company can be quite unpredictable, we recommend filing each of the claims not in duplicate, but in triplicate.
Useful advice
We strongly recommend not only to use the advice of a lawyer, but also to involve him in resolving this conflict. If, after two complaints about certain actions of the Business Lines employees, the decision process does not get off the ground, the participation of a qualified lawyer will be more than justified. In addition to accompaniment and verified actions, the chances of recovering all expenses will increase dramatically. After all, it is the pre-trial actions of each of the parties that are of great importance for the trial.
Sample Claim
Sample Documents
Filing a claim on the Business Lines website
Today, there is not only a way to file a personal claim, but also an online claim. It can be submitted in your personal account on the official website of Business Lines. The rules for its preparation practically do not differ from those described above, except that the form for such an appeal is greatly simplified.
You will need:
- Log in to your personal account or register on the site;
- Select Claims from the menu. To do this, select on the right upper corner Your login and click on it;
- Once in the claim log, click on the "Create Claim" button.
After opening the form to fill out, you will need to enter the required information. For the most part, the form is a choice of several options on different issues. After providing the required data, the claim will be created, and you will need to print it, sign, scan and attach an image to the claim. Only after this action you can send it to work.
But what about documents, you ask? The fact is that you will need to open the claim again, and then attach documents to it. In the proposed options there will be points for a variety of copies of papers. But before attaching them, consider the fact that they must be legally correct, have all the necessary signatures, seals or other assurances.
Delivery of documents- sending documents by road with their subsequent transfer to the recipient. Sending is carried out by a separate package.
Return of documents- delivery by road of documents certified by the recipient, sender or customer.
How it works?
Calculation of the cost of transportation and ordering
Document Tracking
Documents receiving
Upon arrival of the documents at the terminal, the recipient will receive a notification.
The cargo arrived at the terminal will be stored free of charge at the terminal for 2 working days. The cost of further storage is 300 rubles per 1 m³ per day; the minimum cost is 300 rubles for the entire storage period. For self-acquisition documents, see the location map on the page of terminal addresses . When ordering delivery, the documents will be sent to the address of the recipient. Loading and unloading operations during the delivery of documents to the address are carried out free of charge.
Additional services
- Delivery of documents from/to address
In addition to the inter-terminal transportation of documents, you can order the "Delivery from address / to address" service. Please see detailed
Delivery of documents- sending documents by road with their subsequent transfer to the recipient. Sending is carried out by a separate package.
Return of documents- delivery by road of documents certified by the recipient, sender or customer.
How it works?
Calculation of the cost of transportation and ordering
Document Tracking
Documents receiving
Upon arrival of the documents at the terminal, the recipient will receive a notification.
The cargo arrived at the terminal will be stored free of charge at the terminal for 2 working days. The cost of further storage is 300 rubles per 1 m³ per day; the minimum cost is 300 rubles for the entire storage period. To obtain documents on your own, read the map on the terminal addresses page. When ordering delivery, the documents will be sent to the address of the recipient. Loading and unloading operations during the delivery of documents to the address are carried out free of charge.
Additional services
- Delivery of documents from/to address
When working with Business Lines, you can use the system electronic document management(EDO). EDI system - a service that allows you to quickly exchange electronic documents through the operating organization. Electronic documents with digital signature have the legal force of the original, they do not need to be duplicated on paper.
Advantages of electronic document management
- Speeds up work: an electronic document can be received on the day of its formation;
- Saves resources: you no longer need to create, store and process paper versions of documents;
- Makes work easier: work with electronic documents in your 1C, Oracle, SAP, Directum and others information systems through integration.
- Provides legal protection: registration of documents through the electronic document management system takes place in accordance with the requirements of the law. Supervisory authorities accept electronic documents as originals.
Documents that can be obtained from Business Lines through the EDI system
- UPD (Universal Transfer Document)
- UKD (Universal Corrective Document)
- Receipt invoices
- Accounts
- Forwarding receipts
- Reconciliation acts
Getting started in the EDI system
For the exchange of electronic documents, we use the Diadoc system developed by SKB Kontur.
If you are already using the Diadoc system, we will send you an invitation.
If you are not yet registered in the electronic document management system:
- Get a qualified certificate electronic signature(CEP) by contacting SKB Kontur or any other certification center.
- Connect to Diadoc;
- Follow the system prompts.
Please see detailed instructions about connecting the EDI system on the official website of "Diadoc".
If you use another EDI system, the exchange of electronic documents will take place via roaming.
You will receive documents from Business Lines (including via roaming) free of charge, and send them according to the tariffs of your operator.
Roaming is a technology for exchanging electronic documents between different operators. For example, you work through the Directum system, and Business Lines through Diadoc. Documents between our companies will be transferred via roaming.
In this case, to connect to our EDI system, you can:
- Set up roaming on your own, following the instructions of your operator.
- Contact Business Lines for us to set up. To do this, just tell your manager the name of the operator you work with and your ID.
