How does the MGTS hotline work. MGTS phone does not work: where to call

The service is indispensable for those who daily have to dial the same number many times. It is also in demand in cases where the family has a small child, a sick or elderly person with poor eyesight who needs to contact the right subscriber.

If after picking up the handset within 7-10 seconds the subscriber does not start dialing, the dialing of the programmed number will automatically start. The service allows you to save dialing time and accurately dial the required number.

For a normal call, dialing should start immediately after picking up the handset.

Procedure for using the service

After connecting, the service is activated (deactivated) by pressing a few keys on the phone.

Service activation

Pick up the phone;
Dial in sequence *53*, the full number of the called party, then #
- continuous beep - the service is activated;
- iridescent beeps or autoinformer phrase - the service is not activated (the subscriber does not have the right to use the service);
Put the phone down.

Service activation check

Pick up the phone;
Dial sequentially *#53# ;
- continuous beep - the service is active;
- iridescent beeps or autoinformer phrase - the service is not active;
Put the phone down.

Service deactivation

Pick up the phone;
Dial #53# in sequence;
Listen to one of the station signals:
- continuous beep - the service is deactivated;
- iridescent beeps or autoinformer phrase - the service is not deactivated (the subscriber does not have the right to use the service);
- frequent short beeps - the command was entered incorrectly;
Put the phone down.

Attention!

For all cases of activation / deactivation of additional services on the Siemens Gigaset C470 IP telephone, at the end of dialing a special command, dial "" instead of "#".

Order service

Order service " Hot line» You can through « » by calling the Contact Center of PJSC MGTS by phone: 8 495 636-0-636 or by contacting any of the sales and service offices of PJSC MGTS.

When ordering the service, it is necessary to clarify the possibility of providing this service on your phone number, what functions the telephone set must support for the service to work, and then order the service.

Instruction

There is a special service in MGTS, which provides information about its subscribers for free. You can call the number 09 or 009, by which you can clarify all the necessary information. In addition to the phone number and information about subscribers, you can also learn a lot of useful information about services in the city, for example, telephone numbers for calling a taxi, air ticket offices, ordering products and various services, and even get advice from a lawyer or a competent tour operator. You can call numbers 09 and 009 from a landline in Moscow.

Instruction

Let's analyze the principles of management net yu on the example of the operating system Windows XP.
We can get all the necessary data through the use of the control panel. Go to the "Start" menu - "Control Panel" - "Network Connections". A window will open in front of you, where all network connections configured on your computer will be displayed.

In our case, we are dealing not only with physically existing connections (configuration is carried out directly for the network card), but also with a virtual VPN connection that allows you to send data over a secure channel. Remember that there can be many types of connections, it all depends on the provider. Therefore, it will be logical to consider only the interaction with actually connected network cards.

So, select the connection you are interested in, click on it with the mouse, calling the context menu. Select "Properties" from the menu. You will see a window similar to the one shown in the picture.

Next, click on the "Properties" button, after which you will see a screen displaying the settings of your IP address, gateway and other characteristics (note that if you have it installed, then these settings must be viewed in the router control panel, and within this screen there will be the checkboxes "Obtain an IP address automatically" and, most likely, the checkbox "Obtain DNS server address automatically") are checked.

If we return to the previous window, then by clicking on the “Configure” button, we will get access to the settings of the network card itself.

Although in most cases we will not need these settings at all, we will nevertheless consider the case when we need to change the mac-address of our card. To do this, in this window, find the “Advanced” tab, on which in the list find the “Network address” value, and in the window that appears for input, you can specify your value.

Technical support of the telecommunications provider MGTS is a round-the-clock customer service service that operates through a universal Contact Center. The list of its functionality includes the widespread consulting of the company's clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connection additional services, as well as in real time process calls with complaints from Muscovites regarding the quality of communication.

About technical support

The Universal Contact Center was opened by Moscow City Telephone Network PJSC in 2006, bringing together the provider's disparate services into a single entity. On its basis, MGTS implemented a system for prompt call servicing using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscribers' requests, distributing them in separate areas: connection of services, financial issues, repair work, etc.

In 2012, as part of a hardware replacement and subsequent phase out of copper wires in favor of fiber optics, the Contact Center was upgraded. This allowed to significantly reduce the waiting time for a response from a technical support employee from 1 minute to 15-30 seconds. Moreover, today more than 50 thousand MGTS customers use the services of the Contact Center daily, including Internet users, landline phone owners, mobile subscribers, as well as digital television lovers.

Phone list

To contact the MGTS support service, you need to call one of the suggested numbers:

from the city - (495) 63 - 60 - 636;

from mobile - 0636.

In addition, the provider has assigned a couple of hotlines, thanks to which you can:

find out the balance of the personal account - (495) 70 - 74 - 455;

inform the operator about the quality of the services provided - (495) 70 - 07 - 777.

For MGTS subscribers, all calls to the Contact Center, including round-the-clock hotlines, are completely free.

Back call

Clients of the Moscow City Telephone Networks who use digital television and the Internet, while not being fixed or mobile communications, can order a callback from the support service operator on the official website.

Go to the address - http://mgts.ru/home/help/ask/.

Leave your contact phone number.

Decide on the topic of the question.

State your question in as much detail as possible.

Confirm that you are a human and not a robot by choosing the color that matches the picture.

Click on the "Submit" button.

This option can also be used by subscribers of any Russian operators who need advice from MGTS specialists.

Technical support of the telecommunications provider MGTS is a round-the-clock service for servicing subscribers, which operates through a universal Contact Center. The list of its functionality includes the widespread consulting of the company's clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.

About technical support

Additional information can be obtained by calling the Contact Center: 8 800 250 00 50.

Personal Area

Questions and answers

How to change the tariff plan through the Personal Account?

To change the tariff plan through the Personal Account, you need to:

How to get access to the Personal Account?

The PIN code received during connection does not work. What to do?

Our staff will help you solve this problem. Call the MGTS Contact Center: 8 800 250 00 50 or send an email to:

What does the Personal Account give me?

Do users of the Home Internet service have access to the Personal Account section?

MGTS technical support

Technical support

Do I pay for the time spent waiting for a response from the technical support operator, as well as the time of talking with him?

If you use the "Time" and "Combined" tariff plans, then all calls to the help desk and the service technical support MGTS will be free.

How can I change the tariff plan?

I have lost my authentication data (name and password for logging in to the Internet) given to me when activating the service. How to restore them?

To restore lost authentication data, you need to contact any MGTS sales office.

What will happen to Internet services when changing the phone number or when moving from the "495" zone to the "499" zone?

What does the Personal Account give me?

Do users of the Home Internet service have access to the Personal Account section?

If you use telecommunications services, then at least once you have encountered a situation where the phone stops working. The causes of failures can be very different - both mechanical (associated with a single device), and large-scale, for example, damage to transmission lines. Let's talk about the reasons due to which problems may occur, as well as what needs to be done in cases where the MGTS landline phone does not work.

What to do if there is a problem

Not all subscribers know what measures to take if telephone communications suddenly disappeared. First of all, the specialists of the Moscow city telephone network recommend checking the integrity of the device and cable directly in the room with the device. It often happens that the wires are kicked and pulled out of the socket, or damaged by the teeth of pets. In the first case, it is enough to restore the connection by inserting the cord into the port of the device, in the second case, you will have to replace the cable.

Didn’t find the cause of the breakdown on the territory of the apartment / house and are sure that the problem is outside the home?

Contact the technical support hotline number for subscribers - 8-495-636-03-63. There is no access to a stationary device and the call is made with mobile device? The combination of numbers you need - short number 06-36. The contact center operates around the clock, if you failed to get through the first time, try again
Explain to the dispatcher in as much detail as possible what the problem is (there are no beeps, the connection is lost, extraneous noise in the tube). The more information a specialist receives, the sooner he will understand the cause of the breakdown and solve it. Confirm that there is no damage to your machine or cable itself. The MGTS technical officer will try to solve your trouble remotely, by phone.
If the cause of the breakdown remains unclear, the operator draws up a request for a specialist to leave. It is very important to leave the exact address and your contact details to the call center specialist so that you can support feedback. It is also necessary to determine the date and time of the visit that suits both parties.

It is possible that the reasons why the MGTS landline phone does not work are not at all in your device. Line breaks, adverse weather conditions, network overload and breakdown basic equipment at the station - there can be a lot of reasons. IN this case the specialist should announce the approximate time for troubleshooting, after which it remains only to wait.

If the equipment needs to be repaired

If the reason why the MGTS landline phone does not work remains unclear, a technical specialist will visit you at home. Keep in mind that the departure is not carried out by the employees of the Moscow city telephone network, but by the contractors with whom they cooperate. Based on this, you will have to pay for the visit according to a separate tariff scale established by MGTS partners. If you want to make sure that the company is doing a good job, look for reviews on the World Wide Web. Surely you are not the first who needs repair or adjustment of equipment.

The next steps are simple - you are required to be at home at the appointed time. Upon arrival, the master will diagnose your phone and determine exactly where the breakdown occurred. If it is necessary to repair the device or change the telephone cable, the subscriber will have to pay for it. Prices depend on the remoteness of the place, complexity, etc. Is the breakdown located outside the home? It is required to eliminate it without the financial participation of the user.

It happens that the user of the services does not have the opportunity to make a call to the support service. The situation will be corrected by information containing the addresses of MGTS offices. There are more than 20 such salons in Moscow and the region. The exact location of each representative office can be found on the official website of the communications provider. The opening hours and directions to the place are also indicated there.

If you are going to visit the office, do not forget that you will need an identity document. In addition to the passport, you must have an agreement for the provision of telecommunications services. If you have this package, you can contact any of the working MGTS salons and leave an application for a specialist visit.

Important information for legal entities: if the concluded agreement is of a corporate nature, all arising questions should be sent only to certain five offices located: on Vernadsky Avenue, Arbat, Timiryazevsky, Zelenogradsky and Proletarsky.

We examined the actions that need to be taken if the MGTS landline phone does not work. If you are unable to contact the communication provider by phone, feel free to head to the salon, they will definitely help you.

Interesting video - new life home phone.

Technical support of the telecommunications provider MGTS is a round-the-clock service for servicing subscribers, which operates through a universal Contact Center. In his list functionality includes consulting the company's clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connection of additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.

About technical support

In 2012, as part of the replacement hardware and the subsequent abandonment of copper wires in favor of the Contact Center has undergone modernization. This allowed to significantly reduce the waiting time for a response from a technical support employee from 1 minute to 15-30 seconds. Moreover, today more than 50 thousand MGTS clients use the services of the Contact Center daily, including Internet users, owners of landlines, mobile subscribers, as well as fans of digital television.

Phone list

To contact the service MGTS support You need to call one of the suggested numbers:

from the city - (495) 63 - 60 - 636;
from mobile - 0636.

In addition, the provider has assigned a couple of hotlines, thanks to which you can:

find out the balance of the personal account - (495) 70 - 74 - 455;
inform the operator about the quality of the services provided - (495) 70 - 07 - 777.

For MGTS subscribers, all calls to the Contact Center, including round-the-clock hotlines, are completely free.

Back call

Clients of the Moscow City telephone networks who use digital television and the Internet, while they are not subscribers of fixed or mobile communications, can order a callback from the support service operator on the official website.

Go to the address - http://mgts.ru/home/help/ask/.
Leave your contact phone number.
Decide on the topic of the question.
State your question in as much detail as possible.
Confirm that you are a human and not a robot by choosing the color that matches the picture.
Click on the "Submit" button.

This option can also be used by subscribers of any Russian operators who need advice.

MGTS technical support reviews

Egor - 24 years old (Moscow):

I have been working in the Contact Center for the last two years. Staff turnover is quite large, which does not affect the quality of service in the most favorable way. However, in the light of recent events - the collapse of the exchange rate, the situation has changed dramatically. Many employees began to truly value their workplace.

The requirements here are very high, conversations are being recorded. So if someone complains about the operator, then he will have to report to his superiors, and there it’s not far from being fired.

Finally, I will share one little secret. If you want to speed up the process of resolving your issue, then do not settle for standard phrase“We will call you back”, and demand to stay on the line until all the circumstances of the problem are clarified.

Andrey - 28 years old (Chekhov):

The coordination of the MGTS support service leaves much to be desired. When I ordered, I asked for an additional digital TV connection. But an hour later he changed his mind, respectively, informed the operator about it. The specialist who came to the call brought a TV tuner with him and in an aggressive form began to force me to accept this “gift”. In general, I had to call back to the Contact Center, whose specialists an hour later clarified our conflict with the installer! There is no smell of European service quality standards here.

Svetlana - 23 years old (Lyubertsy):

In general, I am satisfied with the technical support service of the Moscow City Telephone Networks. But, based on the experience of numerous appeals, I got the impression that some rogues work there along with highly qualified specialists.

Once I had to order internet settings in Chinese mobile phone running Android OS. Calling the operator, he told me that there are no automatic settings for such a smartphone model. Consequently, I made all the necessary configurations on my own under the dictation of this employee, but nothing worked. After 30 minutes, having turned to another specialist of the same Contact Center, they sent me without any difficulty automatic settings. For you to understand, such cases occur with enviable regularity.

Lyudmila - 19 years old (Moscow):

I called the support service - they understand everything, they accept complaints. And what's the point if I've been sitting with a broken modem for the second week already?

The answers of the operators are also surprising, for all occasions they have either “We have technical failures”, or “Free specialists on this moment no. We will contact you as soon as possible." And so for 10 days in a row.

Thus, the quality of service of the MGTS Contact Center, taking into account all the positive and negative aspects, still needs to be improved. And if there are basically no questions on the hardware side, then the human factor definitely spoils the picture. Therefore, professional development of subscriber support service employees is a top priority for the management of the telecommunications giant.

MGTS

MGTS is an unlimited home Internet using GPON technology, with speeds up to 1 Gbps. The user receives a personal optical channel with high throughput, thanks to which a stable speed of work is ensured at any time of the day. The quality of communication also reaches the highest level.

MGTS tariffs

MGTS official website offers various tariff plans for different tasks. Speed limits for home internet:

· 200 Mbps;

· 350 Mbps;

· 500 Mbps;

· 1000 Mbps.

The operator provides tariff packages with daily billing for those who wireless Internet needed in rare cases.

Peculiarities

Internet MGTS works through a modem with a built-in Wi-Fi module, giving wireless access at no extra charge. Modern technologies connections guarantee reliable Internet speed without interference, interruptions and freezes.

Access to the web remains even with a negative balance on the personal account. MGTS offers the "Pay later" option, with which the subscriber continues to use communication services for seven days.

The "White Internet" service allows you to protect children from unwanted influences. It allows you to set up a profile depending on age, access time and types of visited sites.