In the process of using telephony services, accessing the Internet or watching television, the most different situations, which may require consultation with the company's specialists. In order to contact the operator of the MGTS contact center, you need to dial a number from a landline phone: 8 495 6 36-06-36. The unified contact telephone number of MGTS is common for all districts of Moscow.

The unified contact center of MGTS provides the following opportunities:

• obtaining information about the tariffing of services and their connection;
• checking the balance of the personal account and obtaining information about possible ways paying a fee;
• submitting an application to the bureau repair of MGTS;
• tariffs and the ability to connect to the Internet using GPON technology;
• information about self-management of the account and connected services;
• solution of other issues that are not included in the main list and require connection with a company representative.

After dialing the number of the MGTS single contact center, the auto-announcer will offer to select one of the menu items by pressing the corresponding button on the phone in tone mode. By selecting the required menu item, the system automatically redirects to the operator, often the waiting time for a response is more than 10 minutes, due to the heavy load on the MGTS contact center.

This phone number is common/single for all districts of the city of Moscow.

List of administrative districts and districts of Moscow:
1. Central administrative District - CAO(Arbat, Basmanny, Zamoskvorechye, Krasnoselsky, Meshchansky, Presnensky, Tagansky, Tverskoy, Khamovniki, Yakimanka).

2. Northern administrative district - SAO(Airport, Begovoy, Beskudnikovsky, Voikovsky, East Degunino, Golovinsky, Dmitrovsky, West Degunino, Koptevo, Levoberezhny, Molzhaninovsky, Savelovsky, Sokol, Timiryazevsky, Khovrino, Khoroshevsky).

3. North-Eastern administrative district - SVAO(Alekseevsky, Altufevsky, Babushkinsky, Bibirevo, Butyrsky, Lianozovo, Losinoostrovsky, Marfino, Maryina Roscha, Ostankinsky, Otradnoye, Rostokino, Sviblovo, North Medvedkovo, North, South Medvedkovo).

4. Eastern administrative district - HLW(Bogorodskoye, Veshnyaki, East Izmailovo, Vostochny, Golyanovo, Ivanovskoye, Izmailovo, Kosino-Ukhtomsky, Metrogorodok, Novogireevo, Novokosino, Perovo, Preobrazhenskoye, North Izmailovo, Sokolinaya Gora, Sokolniki).

5. South-Eastern administrative district - SEAD(Vykhino-Zhulebino, Kapotnya, Kuzminki, Lefortovo, Lyublino, Maryino, Nekrasovka, Nizhny Novgorod, Printers, Ryazan, Tekstilshchiki, Yuzhnoportovy).

6. Southern administrative district - SAO(Biryulyovo East, Biryulyovo West, Brateevo, Danilovsky, Donskoy, Zyablikovo, Moskvorechye-Saburovo, Nagatino-Sadovniki, Nagatinsky Zaton, Nagorny, Orekhovo-Borisovo North, Orekhovo-Borisovo South, Tsaritsyno, Chertanovo North, Chertanovo Central, Chertanovo South).

7. Southwestern administrative district - SWAD(Academic, Gagarinsky, Zyuzino, Konkovo, Kotlovka, Lomonosovsky, Obruchevsky, Northern Butovo, Tyoply Stan, Cheryomushki, Southern Butovo, Yasenevo).

8. Western administrative district - Company(Vnukovo, Dorogomilovo, Krylatskoye, Kuntsevo, Mozhaysky, Novo-Peredelkino, Ochakovo-Matveevskoye, Prospect, Vernadsky, Ramenki, Solntsevo, Troparevo-Nikulino, Filevsky Park, Fili-Davydkovo).

9. Northwestern administrative district - SZAO(Kurkino, Mitino, Pokrovskoye-Streshnevo, Northern Tushino, Strogino, Khoroshevo-Mnevniki, Shchukino, Southern Tushino).

10. Zelenograd administrative district - ZelAO(Kryukovo, Matushkino, Savelki, Silino, Old, Kryukovo).

11. Novomoskovsk administrative district

12. Trinity administrative district

AUTO INFORMATION PJSC MGTS:

The autoinformer will offer to transfer the phone to tone mode by pressing the "star" (*) button and press the number of the menu item you need.

• Advertising or information;
• 1 - To connect MGTS services;
• 3 - Technical questions;
• 0 - To connect with a specialist;
• 9 - Re-listening to information.

The autoinformer time is 1 minute 20 seconds (09/22/2016), then there is an automatic redirect to a specialist!!! WAITING TIME FOR A SPECIALIST DEPENDS ON THE TIME OF DAY AND LOAD ON THE LINE!!!
- Information and waiting time may change on the AUTO INFORMER of a single contact center.

Advice: After dialing the number, listen to all the information and at the end automatically transfers to the operator, without pressing any number of the menu item selection.

Help Center

Contact Center

Consult on any issue related to telephony, the Internet and television;
Get information and technical support;
Find out about the presence of debt and payment methods;
Connect and disconnect additional services;
Find out about promotions and their conditions.

July 3, 1882

1909

1932

1970

1980 — MGTS provided telephone connection Olympic Games. Approximately 80,000 telephones were installed, 350
Read completely

July 3, 1882- foundation of the Moscow city telephone network. On this day, the opening of the first manual telephone exchange of the Gileland system of the Bell company took place in the house of the merchant Popov on Kuznetsky Most.

1909 — the first payphones were installed.

1932 - a free reference service "09" was created, in 1937 - the exact time service "100".

1970 — installed the first automatic international communication Moscow-Berlin-Prague-Warsaw.

1980 - MGTS provided telephone communications for the Olympic Games. About 80,000 telephones, 350 payphones were installed, more than 15,000 channels and direct communication lines were organized. Inquiry service "09" during the games served foreigners in English, French, German and Spanish.

1982 — Opening of the MGTS Museum, which is considered one of the best corporate museums on the history of communications in Russia. A unique exhibit is the operating model of the first automatic telephone exchange, put into operation in 1930. It is included in the Guinness Book of Records as the ATC that has worked the longest in the world.

1986 — the first fiber-optic communication line 8.7 km long was laid.

1989 — two joint ventures were created: AMT (MGTS-Telenokia, Finland) and Comstar (MGTS-GPT, Great Britain).

1992 — MGTS became a state enterprise. First general manager- V. F. Vasiliev. In memory of Vasiliev, an annual MGTS award named after him was established, which is awarded to the best innovators of the company.

1994 — The state enterprise MGTS has been transformed into an open joint stock company.

2002 — market launch of broadband Internet access services.

2004 — the beginning of the replacement of analog numbers with digital ones.

MGTS and CJSC MTU-Intel implemented STREAM, a revolutionary project for the Moscow market, to connect to the Network using ADSL technology, which replaced dial-up access and provided guaranteed Internet speeds with a free telephone line. During the year, more than 100,000 users connected to the STREAM Internet, which led to a decrease in the cost of Internet traffic and made the Internet an affordable mass service.

2006 — the Unified Contact Center began its work. Expanding the range of services related to mobile systems communications: call forwarding from home to mobile phone, sending and receiving SMS messages from a landline phone.

2007 – introduced unlimited tariffs for broadband Internet access.

2008 — MGTS has connected more than 400 special payphones for wheelchair users to its network.

2011 — As a result of the reorganization of COMSTAR-UTS OJSC in the form of a merger with MTS OJSC, the block of shares in MGTS OJSC, owned by COMSTAR-UTS OJSC and amounting to 55.7% of the authorized capital of MGTS OJSC, was transferred to MTS OJSC by way of universal succession ". The digitalization of the communication network has been completed, as a result of which Moscow has the opportunity to save telephone number when changing residence.

2012 — MGTS started construction of a new fiber-optic high-speed network along modern technology GPON and announced a strategy for transforming from a traditional telecom company into a multi-service operator through the development of new services based on Internet access.

2013 - the company received a virtual operator license (Mobile Virtual Network Operators, MVNO).

2014 - start of sales of services mobile communications with the provision of MGTS SIM cards based on parent company MTS. Package offers have been expanded to four services: broadband Internet access, fixed telephony, digital TV, mobile communications. MGTS is the first among major operators brought to the market an Internet tariff with a speed of up to 500 Mbps. The company's network is equipped with the Deep Packet Inspection (DPI) Internet traffic recognition system, which allows analyzing various data transmission parameters and managing traffic of a certain type.

2015 — the company completed the reconstruction of its own data transmission network by replacing copper communication lines with fiber-optic ones using GPON technology. According to the company, its GPON network covers 3.9 million or 95% of Moscow apartments. MGTS introduced new intelligent services for home, office and city management to the mass and corporate market: Video Surveillance and Burglar Alarm.

2016 — a separate line of business appeared in the company — household services under the MGTS brand: electrics, plumbing, small home repair, assembly household appliances and cleaning of premises.

Technical support of the telecommunications provider MGTS is a round-the-clock service for servicing subscribers, which operates through a universal Contact Center. In his list functionality includes consulting the company's clients on a wide range of issues, primarily related to financial and technical aspects. In addition, the operators hotline accepting connection requests additional services, as well as in real time process calls with complaints from Muscovites regarding the quality of communication.

About technical support

The Universal Contact Center was opened by PJSC "Moscow City Telephone Network" in 2006, bringing together the disparate services of the provider into a single whole. On its basis, MGTS implemented a system for prompt call servicing using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscribers' requests, distributing them in separate areas: connection of services, financial issues, repair work, etc.

In 2012, as part of the replacement hardware and the subsequent abandonment of copper wires in favor of the Contact Center has undergone modernization. This allowed to significantly reduce the waiting time for a response from a technical support employee from 1 minute to 15-30 seconds. Moreover, today more than 50 thousand MGTS clients use the services of the Contact Center daily, including Internet users, owners of landlines, mobile subscribers, as well as fans of digital television.

Phone list

To contact the service MGTS support You need to call one of the suggested numbers:

• from the city - (495) 63 - 60 - 636;
• from mobile - 0636.

In addition, the provider has assigned a couple of hotlines, thanks to which you can:

• find out the balance of the personal account - (495) 70 - 74 - 455;
• inform the operator about the quality of the services provided - (495) 70 - 07 - 777.

For MGTS subscribers, all calls to the Contact Center, including round-the-clock hotlines, are completely free.

Back call

Clients of the Moscow city telephone networks who use digital television and the Internet, while they are not subscribers of fixed or mobile communications, can order a callback from the support service operator on the official website.

1. Go to the address - http://mgts.ru/home/help/ask/.
2. Leave your contact phone number.
3. Decide on the topic of the question.
4. State your question in as much detail as possible.
5. Confirm that you are a human and not a robot by choosing the color that matches the picture.
6. Click on the "Submit" button.

This option can also be used by subscribers of any Russian operators who need advice.

MGTS technical support reviews

Egor - 24 years old (Moscow):

I have been working in the Contact Center for the last two years. Staff turnover is quite large, which does not affect the quality of service in the most favorable way. However, in the light of recent events - the collapse of the exchange rate, the situation has changed dramatically. Many employees began to truly value their workplace.

The requirements here are very high, conversations are being recorded. So if someone complains about the operator, then he will have to report to his superiors, and there it’s not far from being fired.

Finally, I will share one little secret. If you want to speed up the process of resolving your issue, then do not settle for standard phrase“We will call you back”, and demand to stay on the line until all the circumstances of the problem are clarified.

Andrey - 28 years old (Chekhov):

The coordination of the MGTS support service leaves much to be desired. When I ordered, I asked for an additional digital TV connection. But an hour later he changed his mind, respectively, informed the operator about it. The specialist who came to the call brought a TV tuner with him and in an aggressive manner began to force me to accept this “gift”. In general, I had to call back to the Contact Center, whose specialists an hour later clarified our conflict with the installer! There is no smell of European service quality standards here.

Svetlana - 23 years old (Lyubertsy):

In general, I am satisfied with the technical support service of the Moscow City Telephone Networks. But, based on the experience of numerous appeals, I got the impression that some rogues work there along with highly qualified specialists.

I once had to order internet settings for a Chinese Android mobile phone. Calling the operator, he told me that there are no automatic settings for such a smartphone model. Consequently, I made all the necessary configurations on my own under the dictation of this employee, but nothing worked. After 30 minutes, having turned to another specialist of the same Contact Center, they sent me without any difficulty automatic settings. For you to understand, such cases occur with enviable regularity.

Lyudmila - 19 years old (Moscow):

I called the support service - they understand everything, they accept complaints. And what's the point if I've been sitting with a broken modem for the second week already?

The answers of the operators are also surprising, for all occasions they have either “We have technical failures”, or “Free specialists on this moment no. We will contact you as soon as possible." And so for 10 days in a row.

Thus, the quality of service of the MGTS Contact Center, taking into account all the positive and negative aspects, still needs to be improved. And if there are basically no questions on the hardware side, then the human factor definitely spoils the picture. Therefore, the professional development of the subscriber support service employees is a top-priority task for the management of the telecommunications giant.