Cases where the keyboard and touchpad stop working at the same time on Apple MacBook- specific to some models. In particular, this Macbook Pro 13" and 15" 2015 model years, Macbook Air, as well as MacBook and MacBook Pro 2016-2017. In this article, we will look at the reasons why the keyboard and trackpad stop working, as well as how to fix this problem.

The design of the Force Touch cable in these models is quite fragile, because of which the keyboard and trackpad can fail. Note that in the simplest cases, a simple restart of the laptop can help. Or reset the NVRAM memory parameters. To do this, with the MacBook turned off, hold down the Shift + Control + Option key combination and press the power button (for 10 seconds). As well as resetting the system management controller (SMC). To perform a reset, you need to hold down the key combination Command + Option + P + R when you restart your computer. If these procedures did not help, this indicates damage to the cable.

The reason for the failure of the loop may be flooding with liquid, or wear of the part from time to time. In order for the keyboard and trackpad to start working, you need to order from our service Apple center loop replacement. After installing a new part, the performance of the laptop will be fully restored.

As in the previous case, the most common reason for the keyboard and trackpad to come out on the MacBook Air is damage to the cable and its contacts. The design of the Air cable is somewhat different from the Pro. There are two cables here, one of which goes from the keyboard to the trackpad, and the second from the trackpad to the motherboard. At the same time, the location of the cable is such that moisture, falling under the edge of the touchpad, seeps directly onto the contacts. As a result of corrosion, the cable fails and needs to be replaced. In more complex cases, a component repair of the cable connector will also be required.

You can quickly and efficiently replace or repair the contacts of the MacBook Air cable in our service.

Touchpad and keyboard stopped working on 2016-2017 MacBook Pro

Touchpad and keyboard stopped working on MacBook" target="_blank" class="entry-media"> >

Unlike the cases described above, damage to the cable on the MacBook and MacBook Pro 2016-2017 leads to the fact that only the trackpad stops working. But we decided to mention this breakdown, as it is quite common. The fact is that the touchpad cable on these models is very fragile, as a result, any crumb or small debris that gets between the bottom cover of the laptop and the cable leads to damage. course in this case you need to replace the MacBook cable, which we offer in our Apple BashMac service in Kyiv.

findings

If your keyboard and trepad stopped working on your MacBook at the same time, the reason, in most cases, lies in the damage to the cable.

You can replace the cable or carry out component repairs of its contacts in our service center. If this problem occurs, do not postpone a visit to the service for a quick and high-quality repair.

Briefly, the main reasons for failure are as follows:

• - The cable is broken or out of the grooves.

• - Touchpad is broken.

• - Faulty operation of the South Bridge.

• - Software failures.

• - The MacBook was flooded with water or dust got into the touchpad.

Free computer diagnostics will reveal the exact problem why the touchpad is not working on a MacBook. PlanetiPhone service specialists will be happy to help you. The price of repair and replacement of the touchpad is indicated in the price list.

But each case, we will consider in more detail below!

Loop breakage.

During transportation, the MacBook often shakes and is subjected to all sorts of vibrations. This may be one of the reasons why the touchpad does not work on the MacBook, which is connected by a cable to motherboard laptop. The cable is fixed with a special fastener, which, due to vibration, can open up and the cable pops out of the connector. Shaking can also damage the train, break it and damage it in every possible way.

Also, quite often a breakdown occurs due to the battery. Yes, yes, we are not sealed! Over time, due to wear and tear, the battery fails and may swell! Wrong chemical processes in the battery release gas and inflate it. Inflating, the battery begins to put pressure on the cable and the touch pad itself, breaking them! If the status bar says "Service Required" or you haven't changed the battery for more than a year and a half, this is a sure sign of a malfunction.

The touchpad is broken.

If the Mac is dropped or if the touchpad is severely hit in a fit of anger, it may still function, but the buttons may sag. You just need to disassemble the MacBook and return the buttons to starting position. As in the first case, the cable can be disconnected.

MacBook Southbridge failure.

The symptoms of a broken bridge are quite simple. There are problems with USB ports, MacBook touchpad and keyboard not working. Here you will need soldering and replacing the south bridge. Such a repair cannot be called simple, and you can’t cope with it on your own, all the more so. Do not experiment, come to the PlanetIPhone service center at free check macbook. We will fix all malfunctions with a guarantee and the lowest price in Moscow!

Dirt and Water.

Incorrect operation of the touchpad is expressed in the incorrect behavior of the mouse pointer and it is impossible to set it at the desired point on the display. Finger scrolling and gestures do not work on the Macbook touchpad. If the buttons are not pressed and the clicks do not work, dust could get under them, which is not immediately noticeable during a cursory examination, or water. In these cases, make sure the touchpad is free of dirt. In these cases, it is better to clean.

Cleaning the touchscreen is not difficult, take a sponge and wipe the touchpad with soapy water, and then with a napkin with alcohol and gently wipe it dry. Just be careful not to flood your MacBook!

Operating system crashes.

MacBook Air touchpad scrolling not working due to incorrect sensitivity settings. It happens that the touchpad is not connected at all. Find in the settings, select the menu - Mouse and adjust the settings for yourself.

It also causes outdated drivers. You need to reinstall them.

Make sure that the failure is not due to viruses and pirated programs that you may have installed. In order to exclude software errors from the list why the touchpad does not work on a MacBook, run it in safe mode. Hold down the SHIFT key while turning it on and scan the laptop for viruses.

Various accompanying situations.

It is worth making sure that during the TouchPad malfunctions, you do not touch its rings or bracelet. You can do a special test! Place a piece of paper between your fingers and the touchpad. If this helps, you should buy a special Teflon pad that removes moisture from the touchpad.

Macbook touchpad not working service center? Most likely, the service technician turned the screw of one of the fasteners too tight or turned too loose. We'll have to open the MacBook again and adjust them.

If all this did not help, we are waiting for you at "PlanetiPhone".

If you've tested the laptop up and down and the MacBook Pro's touchpad doesn't work. Dont be upset. Come to the SC, we will perform a free check and establish the exact culprit of the malfunction. Replacing the TouchPad on a MacBook is a simple procedure, and the price will not hit your budget, as we cooperate with Apple factories directly and without intermediaries! In addition, after the repair of the MacBook, a 180-day warranty is provided! Still wondering why the trackpad on a MacBook isn't working? Call and we will help.

A MacBook Pro 13″ or Air user may experience a complete or partial keyboard failure. In such a situation, there are several ways to fix the problem. Much depends on what caused the malfunction. If the reason is physical damage, then diagnostics and repairs are indispensable here. If the problem is in the settings or software, then it can be fixed on your own.

If a mechanical damage was not, and you did not spill liquid on the laptop, then most likely the cause of the malfunction is in the software part. There is also a possibility that the input panel settings have been changed. The keyboard and touchpad are configured in the " system settings' in the Apple menu. The following steps will help you fix the situation:

• Check if the macbook is charged. When the gadget has low charge energy, then it will not respond to keyboard presses. Connect Charger and try again.
• If you are using external keyboard, check its serviceability by connecting it to another PC. Also try using other laptop connectors to connect. Check that the connector is fully inserted. If the keyboard works with another device, the problem is with the laptop. If another keyboard works on a device where the previous keyboard didn't, then the problem is with the input device.
• When using only number keys, check Num button lock. If its indicator is on, press it to turn it off.
• Check the Media Eject and Caps Lock buttons. They are configured to respond slowly, in order to exclude accidental pressing. Their serviceability is checked by an alert and an indicator (with a long press).
• Open the "Apple" menu and go to "system settings". In the "speech" section, open "speech conversion ...". Uncheck the box next to "pronunciation of the selected text ...".
• Go back two sections and go to "universal access". In the "keyboard" section, uncheck the box next to "slow buttons". If there is a checkmark, then the response to the key will take longer.
• Return to the previous section and open the "mouse". Disable "mouse keys". This function, when active, controls the digital zone as arrows.
• There are programs that can affect the operation of the character panel. For example, BetterTouchTool.

If you have checked the settings and do not use programs that affect the operation of the panel, then most likely a hardware failure.

Why doesn't the input panel work?

In addition to incorrect settings, there may be physical reasons why one key or all do not respond. If you encounter the fact that pressing the buttons gives an unexpected result or the keys do not respond at all, stop pressing them. Often, users forcefully press on the keys, wanting to correct the situation. This approach can only hurt. Why does a breakdown occur?

Dust accumulation

No matter how often you clean your house, dust will still collect under the keys. Over time, it becomes a lot and this amount is enough to block signal transmission. From this, the buttons stop responding completely or react sometimes.

Liquid ingress

Even if very little was spilled, this may be enough to cause a short circuit. Even if the circuit does not occur, moisture will eventually turn into condensate and begin to oxidize the contacts. As a result, the signal will not pass.

Dropped or hit the gadget

During physical shaking, the contacts may come off and the keys will not work. Buttons can simply wear out from frequent use. In such a situation, restoring the keys can help, but in most cases you have to change the entire panel. A partial keyboard repair is better than a full panel replacement, but this is not a guarantee that you will not need repairs again soon.

MacBook Air keyboard replacement

Changing the character bar on an Air series laptop is as difficult as replacing macbook keyboard Pro. Doing it yourself and at home is not recommended. This requires special knowledge and tools for disassembling and assembling the gadget. Before you can get to the input device, you will have to pull out all the insides of the laptop.

This is difficult to do without special knowledge and skills. In addition, there are fasteners on the back of the panel that do not allow the keyboard to fall during pressing. After their removal (during the removal of a faulty part), it is almost impossible to restore them. They are replaced with screws for fastening the symbolic panel. Therefore, a donor gadget will be needed. If you encounter a broken input device, contact an authorized service that replaces the MacBook Air 13 keyboard for diagnosis and subsequent repair.

Natalia
Some buttons stopped working on Mac, what could be the reason?

Hello, Natalia.

The reason may be software or hardware. In order to check the software part you need:

1. First, make sure the laptop battery is charged, sometimes the keyboard does not work when the battery is low.

2. Go to Settings - Accessibility - Keyboard. Make sure the checkbox is unchecked "Slow Keys" and "Sticky Keys".

3. Go to Settings - Accessibility - Mouse and trackpad. Make sure the checkbox is unchecked "Enable Mouse Buttons".

4. Go to Settings - Keyboard - Input Sources. Make sure you are using the correct keyboard layouts.

5. Check if there are programs running that enhance the keyboard or control the keyboard shortcut, such as Karabiner or BetterTouchTool.

If all of these options are disabled and third-party software that affects the keyboard is not running, most likely there is a physical breakdown in the laptop. You can't do without a visit to the service center.

Fair, not too high or too low. There should be prices on the Service website. Necessarily! without "asterisks", clear and detailed, where it is technically possible - the most accurate, final.

If spare parts are available, up to 85% percent of complex repairs can be completed in 1-2 days. Modular repairs take much less time. The site indicates the approximate duration of any repair.

Warranty and Liability

A warranty should be given for any repair. Everything is described on the site and in the documents. A guarantee is self-confidence and respect for you. A 3-6 month warranty is good and enough. It is needed to check the quality and hidden defects that cannot be detected immediately. You see honest and realistic terms (not 3 years), you can be sure that you will be helped.

half success in Apple repair- this is the quality and reliability of spare parts, so a good service works directly with suppliers, there are always several reliable channels and a warehouse with proven spare parts for current models so that you do not have to waste extra time.

Free diagnostics

This is very important and has already become a rule of good form for the service center. Diagnosis is the most difficult and main part repair, but you don't have to pay a dime for it, even if you don't repair the device after it.

Service repair and delivery

Good service appreciates your time, therefore offers free shipping. And for the same reason, repairs are carried out only in the workshop of the service center: it can be done correctly and according to technology only at a prepared place.

Convenient schedule

If the Service works for you, and not for itself, then it is always open! absolutely. The schedule should be convenient in order to be in time before and after work. Good service works on weekends and holidays. We are waiting for you and working on your devices every day: 9:00 - 21:00

The reputation of professionals consists of several points

Age and experience of the company

Reliable and experienced service is known for a long time.
If a company has been on the market for many years, and it has managed to establish itself as an expert, they turn to it, write about it, recommend it. We know what we are talking about, since 98% of incoming devices in the SC are restored.
We are trusted and passed on complex cases to other service centers.

How many masters in the directions

If you are always waiting for several engineers for each type of equipment, you can be sure:
1. there will be no queue (or it will be minimal) - your device will be taken care of immediately.
2. you give away macbook repair an expert in the field of Mac repairs. He knows all the secrets of these devices

technical literacy

If you ask a question, the specialist must answer it as accurately as possible.
To give you an idea of ​​what you need.
Will try to solve the problem. In most cases, from the description, you can understand what happened and how to fix the problem.