Macbook keys not working. Why the MacBook keyboard does not work and what to do

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If spare parts are available, up to 85% percent of complex repairs can be completed in 1-2 days. Modular repairs take much less time. The site indicates the approximate duration of any repair.

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Will try to solve the problem. In most cases, from the description, you can understand what happened and how to fix the problem.

Cases where the keyboard and touchpad stop working at the same time on Apple MacBook- specific to some models. In particular, this Macbook Pro 13" and 15" 2015 model years, Macbook Air, as well as MacBook and MacBook Pro 2016-2017. In this article, we will look at the reasons why the keyboard and trackpad stop working, as well as how to fix this problem.


The design of the Force Touch cable in these models is quite fragile, because of which the keyboard and trackpad can fail. Note that in the simplest cases, a simple restart of the laptop can help. Or reset the NVRAM memory parameters. To do this, with the MacBook turned off, hold down the Shift + Control + Option key combination and press the power button (for 10 seconds). As well as resetting the system management controller (SMC). To perform a reset, you need to hold down the key combination Command + Option + P + R when you restart your computer. If these procedures did not help, this indicates damage to the cable.

The reason for the failure of the loop may be flooding with liquid, or wear of the part from time to time. In order for the keyboard and trackpad to start working, you need to order from our service Apple center loop replacement. After installing a new part, the performance of the laptop will be fully restored.

As in the previous case, the most common reason for the keyboard and trackpad to come out on the MacBook Air is damage to the cable and its contacts. The design of the Air cable is somewhat different from the Pro. There are two cables here, one of which goes from the keyboard to the trackpad, and the second from the trackpad to motherboard. At the same time, the location of the cable is such that moisture, falling under the edge of the touchpad, seeps directly onto the contacts. As a result of corrosion, the cable fails and needs to be replaced. In more complex cases, a component repair of the cable connector will also be required.

You can quickly and efficiently replace or repair the contacts of the MacBook Air cable in our service.

Touchpad and keyboard stopped working on 2016-2017 MacBook Pro

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Unlike the cases described above, damage to the cable on the MacBook and MacBook Pro 2016-2017 leads to the fact that only the trackpad stops working. But we decided to mention this breakdown, as it is quite common. The fact is that the touchpad cable on these models is very fragile, as a result, any crumb or small debris that gets between the bottom cover of the laptop and the cable leads to its damage. course in this case you need to replace the MacBook cable, which we offer in our Apple BashMac service in Kiev.

conclusions

If your keyboard and trepad stopped working on your MacBook at the same time, the reason, in most cases, lies in the damage to the cable.

You can replace the cable or carry out component repairs of its contacts in our service center. If this problem occurs, do not postpone a visit to the service for a quick and high-quality repair.

We are often contacted by MacBook owners who are faced with incorrect work a separate key on the keyboard. But often this is not a reason to contact service center: In such cases, Apple provides special instructions for cleaning the keyboard of a MacBook or MacBook Pro.

The first thing you will need is a can of compressed air and the straw that comes with it. The end of the tube from the keyboard should be separated by approximately one and a half centimeters. Also, when spraying, it is recommended to keep the can as evenly as possible.


Hold your Mac laptop at a 75-degree angle, not strictly upright. After that, blow compressed air through the entire keyboard or just the problematic keys from left to right.


It remains to purge the remaining parts of the keyboard, after which, in most cases, the problem key will again work correctly. This simple procedure saves time and money. By the way, sometimes it is useful to produce such a “purging”, because it can be used to clean the mechanisms of dust and dirt.

Does not work macbook keyboard Pro

When one button or everything on the keyboard on the MacBook Pro does not work, or when the keyboard on the MacBook does not work correctly - the main thing is not to press even harder or more times on the non-working buttons in dreams of achieving a result. In any case, you should first determine the cause of the failure of the MacBook keyboard, of which there are a lot.

When does the MacBook Pro not see the keyboard?

· Most often this happens due to dirt, moisture, tea or beer on a macbook keyboard. Moreover, our experience shows that for condensation to appear on the internal components of a MacBook, you do not have to spill liquid on it. Even when you drip a little, or sit down to work on a laptop with wet hands, condensation may form on the keyboard unit. Therefore, it is better to contact the service center to diagnose and determine the causes of non-working keys on the MacBook Pro.

· Also the keyboard on a MacBook may not work. when household dust accumulates on it. In such cases, the part of the MacBook Pro keyboard that collects the most dust usually does not work. To fix this problem, professional cleaning of the MacBook keyboard is necessary.

· Of course, as for other components Mac Pro, the reason may be mechanical damage . After any dangerous blows and falls better laptop immediately show to specialists. Depending on the severity of damage to the MacBook Pro keyboard, a decision will be made on the maximum efficient way restoring the functioning of the keyboard.

· V long term operation Some components in the MacBook Pro tend to wear out easily, including the keyboard buttons. And if you have been using a MacBook for a long time, then it is likely that this is the reason. Turning to specialists in time, there is a high probability that you can simply restore the work of broken MacBook buttons and do without a replacement.

· There were situations when the keyboard on the MacBook stopped working due to problems with iron, in the inside of the laptop. But this can only be determined by a qualitative diagnosis.

As you can see, the cases when the MacBook Pro keyboard does not work are very different. And if you have problems with the buttons on your MacBook, then only 50% of their work can be restored. And in the rest, the keyboard on the MacBook has to be completely changed.

For example, when one or more buttons get stuck in your MacBook due to moisture, then they still need to be restored. But if the damage from corrosion turns out to be stronger, then a complete replacement of the keyboard with a MacBook cannot be avoided.

And remember! If after falls, shocks, and especially after liquid gets on the MacBook keyboard, the keyboard does not work or other problems, then it’s better not to wait a day or two with the hope “what if it works or dries up”. To avoid a complete replacement of the keyboard, it is better to contact the service center as soon as possible for prompt macbook repair Pro.

There are times when you need to remove the individual buttons on your MacBook Air or Pro keyboard. Most often this happens when liquid is spilled on the keyboard or solid particles get under the buttons, which in turn leads to sticking (viscous pressing) or seizing of individual macbook keyboard. Today we will learn how to eliminate troubles of this kind with our own hands.

The most common case is when a sweet liquid is spilled onto the keyboard (tea with sugar, compote, Pinocchio, etc.). To restore functionality in this case, it is necessary to remove the jamming keys and clean the fastening mechanism under them.

Each button on the MacBook keyboard is attached to a miniature mechanism. It resembles a "scissors" mechanism and consists of two tiny plastic rectangles inserted into each other and connected to each other by a central hinge (see picture below). It is this mechanism that is responsible for the smooth movement of your MacBook's keyboard buttons.

So, if the buttons are stuck or not pressed at all, then something is interfering with them. Let's take them off and see what's going on. This procedure is not difficult, but requires accuracy and attention.

To dismantle the buttons, we need a tool to lift the edge of the button itself (it can be a small flat screwdriver, a plastic spatula, etc.) and something flat and thin (like tweezers) to detach the mechanism.

There are many videos on the Internet on this topic, but be careful when following the advice you are given. So in one of the videos, the “craftsman” removes the buttons of any keyboards only by lifting the right corner of the button. Try this method with a MacBook and your keyboard will lose a couple of "teeth".

I want to warn you right away Air buttons and Pro are slightly different and use a different technique for removal.

In order to remove the MacBook Air keyboard buttons, you need to.

Step 1

It is necessary to lift the lower edge of the button with a plastic spatula (flat screwdriver). Don't be afraid to lift the bottom edge, but don't overdo it either. The plastic mechanism is quite pliable and easily allows the bottom edge to rise 1.5 - 2mm above the aluminum case.

STEP 2

Horizontally push the tweezers into the gap formed on the right, and gently press down. In this way, you will release the lower right corner of the button from engagement with the mechanism.

If the button is not fully released, insert the tweezers from the left side, move a little towards the bottom edge and push down slightly. Both lower corners are free.

STEP 3

After you have removed the button, examine the mechanism on possible reasons inoperability. Is it possible to fix the problem (clean off sweet jam or remove hard crumbs) without removing the mechanism?

If not, then remove the plastic mechanism. To do this, we perform a tricky maneuver: we insert the blade of a clerical knife into the gap between the parts of the mechanism (as shown in the figures above), push the plastic parts of the mechanism apart and bring the edge of the inner part up.

We do the same on the other side. Thus, the parts of the mechanism come out of interengagement and are easy to remove from the mounts on the body.

STEP 4

To restore the button, put the scissors mechanism in its place and press it with your finger to the base of the keyboard. You will hear "click-click" - the mechanism is engaged with the base.