Technical support of the telecommunications provider MGTS is a round-the-clock service for servicing subscribers, which operates through a universal Contact Center. The list of its functionality includes the widespread consulting of the company's clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.
About technical support
The Universal Contact Center was opened by PJSC Moscow City telephone network» in 2006, by combining the disparate services of the provider into a single whole. On its basis, MGTS implemented a system for prompt call servicing using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscribers' requests, distributing them in separate areas: connection of services, financial issues, repair work, etc.
Additional information can be obtained by calling the Contact Center: 8 800 250 00 50.
Personal Area
Questions and answers
How to change the tariff plan through the Personal Account?
To change the tariff plan through the Personal Account, you need to:
How to get access to the Personal Account?
The PIN code received during connection does not work. What to do?
Our staff will help you solve this problem. Call the MGTS Contact Center: 8 800 250 00 50 or send an email to:
What does the Personal Account give me?
Do users of the Home Internet service have access to the Personal Account section?
MGTS technical support
Technical support
Do I pay for the time spent waiting for a response from the technical support operator, as well as the time of talking with him?
If you use the "Time" and "Combined" tariff plans, then all calls to the help desk and the service technical support MGTS will be free.
How can I change the tariff plan?
I have lost my authentication data (name and password for logging in to the Internet) given to me when activating the service. How to restore them?
To restore lost authentication data, you need to contact any MGTS sales office.
What will happen to Internet services when changing the phone number or when moving from the "495" zone to the "499" zone?
What does the Personal Account give me?
Do users of the Home Internet service have access to the Personal Account section?
Instruction
MGTS has a special customer service that provides information about its subscribers for free. You can call the number 09 or 009, by which you can clarify all the necessary information. In addition to the phone number and information about subscribers, you can also learn a lot of useful information about services in the city, for example, telephone numbers for calling a taxi, air ticket offices, ordering products and various services, and even get advice from a lawyer or a competent tour operator. You can call numbers 09 and 009 from a landline in Moscow.
In addition to the help desk, MGTS has a Single Contact Number, 8 495 636-0-636. Unlike the previous version, it is available from any phone number, including cellular. By calling it, you can not only receive necessary information, but also find out if there are any debts on your account, ask to detail calls and even call a master from MGTS to the house.
There are numerous services and databases on the Internet, which contain all the information about phone numbers and addresses of subscribers. For example, you can use the White Pages of Moscow directory located at infobaza.org. There you can find out the subscriber's number, knowing only one thing about him, for example, only the address or only the last name and first name. This service will also help you determine who is harassing you with calls if this happens. Using the site is completely free. There are other references, for example, nomer.org/moskva.
Today, there are many books and psychological techniques that allow you to radically change your life for the better. Personal life is the most important thing for every person. The best way to improve life is to change a person in himself, to change his view of the world.
Instruction
No wonder so many of us want lots of positive change in the shortest amount of time. Changing lives for the better is not so difficult. The most important thing in this process is to know the basic principles of forming a happy life. Find positive facts and manifestations in your current situation. Practice shows that everything can not be bad. Think and remember what you like in your life. It can be close people, friends, beloved cat or dog. It can also be your job or a hobby club. Leave in your life only what brings you pleasure, because this is one of the best methods to change your life for the better.
Attend psychological trainings or sign up for sessions with a psychologist. Many people avoid psychoanalysts to the last. This approach is wrong, it resembles the fear of going to the dentist. Solving problems is much more convenient as they come. Going to a psychologist will allow you to look at familiar situations with different eyes. In addition, an experienced specialist can give you a lot of effective methods for solving everyday problems.
Change the way you think. This is one of the most complex methods of improving life, but also one of the most effective. As the saying goes: "We are what we think." You need to improve your own self-esteem, make it adequate. This will allow you to depend less on circumstances, to better understand your significance. After all, you will not be able to move on until you understand your role in society. The quality of our life depends on the quality of our thoughts. And if you manage to bring a lot of positive into your worldview, you will be able to change in yourself.
Related videos
Sources:
- positive thinking
- how to start changing yourself
You probably remember that the first time you were connected to the Internet, all the settings were carried out by qualified specialists. And then, if you encounter any problems, you were forced to call the technical support service. But let's see - is it really so difficult to keep track of your network devices yourself?
Instruction
Let's analyze the principles of management net yu on the example of the operating system Windows XP.
We can get all the necessary data through the use of the control panel. Go to the "Start" menu - "Control Panel" - "Network Connections". A window will open in front of you, where all network connections configured on your computer will be displayed.
In our case, we are dealing not only with physically existing connections (configuration is carried out directly for the network card), but also with a virtual VPN connection that allows you to send data over a secure channel. Remember that there can be many types of connections, it all depends on the provider. Therefore, it will be logical to consider only the interaction with actually connected network cards.
So, select the connection you are interested in, right-click on it, calling the context menu. Select "Properties" from the menu. You will see a window similar to the one shown in the picture.
Next, click on the "Properties" button, after which you will see a screen displaying the settings for your IP address, gateway and other characteristics (note that if you have it installed, then these settings must be viewed in the router control panel, and within this screen the “Obtain an IP address automatically” checkbox and, most likely, the “Obtain DNS server address automatically” checkbox will be checked).
If we return to the previous window, then by clicking on the “Configure” button, we will get access to the settings of the network card itself.
Although in most cases we will not need these settings at all, we will nevertheless consider the case when we need to change the mac-address of our card. To do this, in this window, find the “Advanced” tab, on which in the list find the “Network address” value, and in the window that appears for input, you can specify your value.
Technical support of the telecommunications provider MGTS is a round-the-clock service for servicing subscribers, which operates through a universal Contact Center. The list of its functionality includes the widespread consulting of the company's clients on a wide range of issues, primarily related to financial and technical aspects. In addition, the operators hotline accept applications for connecting additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.
About technical support
The Universal Contact Center was opened by Moscow City Telephone Network PJSC in 2006, bringing together the provider's disparate services into a single entity. On its basis, MGTS implemented a system for prompt call servicing using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscribers' requests, distributing them in separate areas: connection of services, financial issues, repair work, etc.
In 2012, as part of the replacement hardware and the subsequent phase out of copper wires in favor of fiber optics The contact center has undergone an upgrade. This allowed to significantly reduce the waiting time for a response from a technical support employee from 1 minute to 15-30 seconds. Moreover, today more than 50,000 MGTS customers use the services of the Contact Center every day, including Internet users, owners of landline phones, mobile subscribers, as well as digital television fans.
Phone list
To contact the MGTS support service, you need to call one of the suggested numbers:
- from the city - (495) 63 - 60 - 636;
- from mobile - 0636.
In addition, the provider has assigned a couple of hotlines, thanks to which you can:
- find out the balance of the personal account - (495) 70 - 74 - 455;
- inform the operator about the quality of the services provided - (495) 70 - 07 - 777.
For MGTS subscribers, all calls to the Contact Center, including round-the-clock hotlines, are completely free.
Back call
Customers of the Moscow City Telephone Networks who use digital television and the Internet, while not being fixed or mobile subscribers, can order a callback from the support service operator on the official website.
- Go to the address - http://mgts.ru/home/help/ask/.
- Leave your contact phone number.
- Decide on the topic of the question.
- State your question in as much detail as possible.
- Confirm that you are a human and not a robot by choosing the color that matches the picture.
- Click on the "Submit" button.
This option can also be used by subscribers of any Russian operators who need advice from MGTS specialists.
MGTS technical support reviews
Egor - 24 years old (Moscow):
I have been working in the Contact Center for the last two years. Staff turnover is quite large, which does not affect the quality of service in the most favorable way. However, in the light of recent events - the collapse of the exchange rate, the situation has changed dramatically. Many employees began to truly value their workplace.
The requirements here are very high, conversations are being recorded. So if someone complains about the operator, then he will have to report to his superiors, and there it’s not far from being fired.
Finally, I will share one little secret. If you want to speed up the process of resolving your issue, then do not settle for standard phrase“We will call you back”, and demand to stay on the line until all the circumstances of the problem are clarified.
Andrey - 28 years old (Chekhov):
The coordination of the MGTS support service leaves much to be desired. When I ordered Internet using GPON technology, I asked for an additional digital TV connection. But an hour later he changed his mind, respectively, informed the operator about it. The specialist who came to the call brought a TV tuner with him and in an aggressive form began to force me to accept this “gift”. In general, I had to call back to the Contact Center, whose specialists an hour later clarified our conflict with the installer! There is no smell of European service quality standards here.
Svetlana - 23 years old (Lyubertsy):
In general, I am satisfied with the technical support service of the Moscow City Telephone Networks. But, based on the experience of numerous appeals, I got the impression that some rogues work there along with highly qualified specialists.
Once I had to order Internet settings in Chinese under the control of the Android OS. Calling the operator, he told me that there are no automatic settings for such a smartphone model. Consequently, I made all the necessary configurations on my own under the dictation of this employee, but nothing worked. After 30 minutes, having turned to another specialist of the same Contact Center, they sent me automatic settings without any difficulty. For you to understand, such cases occur with enviable regularity.
July 3, 1882- foundation of the Moscow city telephone network. On this day, the opening of the first manual telephone exchange of the Gileland system of the Bell company took place in the house of the merchant Popov on Kuznetsky Most.
1909 - Installed the first payphones.
1932 - a free reference service "09" was created, in 1937 - the exact time service "100".
1970 - the first automatic international communication Moscow-Berlin-Prague-Warsaw was established.
1980 - MGTS provided telephone communications Olympic Games. About 80,000 telephones, 350 payphones were installed, more than 15,000 channels and direct communication lines were organized. Inquiry service "09" during the games served foreigners in English, French, German and Spanish.
1982 - opening of the MGTS museum, which is considered one of the best corporate museums on the history of communications in Russia. A unique exhibit is the operating model of the first automatic telephone exchange, put into operation in 1930. It is included in the Guinness Book of Records as the ATC that has worked the longest in the world.
1986 - the first fiber-optic communication line 8.7 km long was laid.
1989 - two joint ventures were created: AMT (MGTS-Telenokiya, Finland) and Comstar (MGTS-GPT, Great Britain).
1992 - MGTS became a state enterprise. First CEO- V. F. Vasiliev. In memory of Vasiliev, an annual MGTS award named after him was established, which is awarded to the best innovators of the company.
1994 - The state enterprise MGTS was transformed into an open joint stock company.
2002 - market launch of broadband Internet access services.
2004 - the beginning of the replacement of analog numbers with digital ones.
MGTS and CJSC MTU-Intel implemented STREAM, a revolutionary project for the Moscow market, to connect to the Network using ADSL technology, which replaced dial-up access and provided guaranteed Internet speeds with a free telephone line. During the year, more than 100,000 users connected to the STREAM Internet, which led to a decrease in the cost of Internet traffic and made the Internet an affordable mass service.
2006 - the Unified Contact Center began its work. Expansion of the range of services related to mobile communication systems: call forwarding from home to mobile phone, sending and receiving SMS messages from a fixed phone.
2007 - unlimited tariffs for broadband Internet access were introduced.
2008 - MGTS has connected more than 400 special payphones for wheelchair users to its network.
2011 - As a result of the reorganization of COMSTAR-UTS OJSC in the form of a merger with MTS OJSC, the block of shares in MGTS OJSC, which belonged to COMSTAR-UTS OJSC and amounted to 55.7% of the authorized capital of MGTS OJSC, was transferred to MTS OJSC by way of universal succession ". The digitalization of the communication network has been completed, as a result of which Moscow has the opportunity to save
