Our article will tell you about a critical error when loading Windows 10 - "Your PC has encountered a problem and needs to be restarted." You will learn about the main causes of this problem, as well as all possible ways to solve this problem.

In the Windows 10 operating system, Microsoft has updated the critical error screen (Blue Screen of Death). Now the PC does not go into reboot, a second after the error message is displayed, but asks the user for permission to perform the corresponding operation and indicates a specific error code. Thanks to this, the PC user can get to know the cause of the problem and even quickly find a method to fix the problem.

Blue Screen of Death in Windows 10

What is this mistake?

"Your PC ran into a problem and needs to restart" is a message that the user receives due to critical failures in Windows 10. The error occurs for various reasons and can be a single bug or a permanent problem.

Unlike previous versions of Windows, Windows 10 also displays a QR code on the blue screen, which includes a direct link to a Microsoft website page containing a description of the problem and possible solutions. Thanks to this, if a person who is faced with a corresponding problem has a modern smartphone, he can quickly find out about a malfunction that has occurred in his computer and solve it.

How to fix the problem

In most cases, a simple restart of the computer will help get rid of the blue screen of death. It can be done in several ways:

• press the "Reset" button on the system unit (suitable for desktops);
• hard way - pull out the cord (for desktops);
• hold the Power button for 3-5 seconds (for desktops and laptops);
• the hard way is to remove the battery (for laptops).

If the system booted successfully and after a day of using the critical error no longer appeared, then most likely it was an isolated case and no other measures need to be taken.

What to do if the blue screen of death recurs

There can be many reasons for the critical error “There is a problem with your PC”. Its appearance may be due to both technical malfunctions of hardware and the software part of the OS.

If you have errors like "Critical process died"(failure in the operation of an important service for the functioning of the system) or "KERNEL_SECURITY_CHECK_FILURE"(an error when checking the security / integrity of the OS kernel) is software, then in most cases it is not difficult to fix them. These are the two most common bugs.

To do this, first of all, you should check the system antivirus. You can use the built-in Windows 10 or install another one, but first disable the first one.

Step two: run System Restore to the last points. To revert the OS to an earlier state:

• click on "Win + S";
• enter "System Restore" and run the application;
• follow the instructions that the program will offer;
• select the date from the table, as of which no errors were noticed.

1. Another variant: restore system files using a special tool. To do this, you need to run a command prompt as an administrator and run the command " sfc /scannow". If during the verification process the utility asks for something, you must agree.
2. You can also try update drivers devices. Checking and updating is done through the "Device Manager". You can also use target utilities such as DriverPack Solution.
3. If errors still occur after following these steps, then the problem is most likely a hardware issue. First you need to check the integrity of the file system, for which we enter " chkdsk /f” on the command line and agree with everything that the utility offers.
4. If that doesn't work either, it's probably a RAM problem. She needs to be checked Memtest86, which can be downloaded from the official resource without any problems. The user will need to create a bootable USB flash drive with this program and check the RAM for read / write errors. There are a lot of instructions on how to do this on the web. If the RAM is damaged, you will have to buy new modules.

Conclusion

The problem with the notification “Your PC has encountered a problem and needs to be restarted” in most cases is a single one, but it does not hurt to check the integrity of the system files. To avoid errors Critical process died or KERNEL_SECURITY_CHECK_FILURE, you should always apply new Windows 10 updates and keep track of the latest antivirus versions.

If you install a driver in Windows that for some reason (lack of compatibility with the version of the operating system, conflicts with other software, etc.) refuses to function properly, the system will usually end unexpectedly with a critical STOP error ( aka "blue screen of death" or just BSOD).

Today we will look at one of the ways to fix the error. DRIVER_IRQL_NOT_LESS_OR_EQUAL, upon occurrence of which the following message appears on the display:

Your PC has encountered a problem and needs to be restarted.

If you wish, you can search the Internet for information on this error code: DRIVER_IRQL_NOT_LESS_OR_EQUAL (epfwwfp.sys).

The epfwwfp.sys value in the message indicates the name of the driver that caused this error. Knowing the name of the faulty driver, simply uninstalling it (and if there is one, installing a newer version), and then the problem will be solved. Here's how to do it:

1. Boot into the Windows Recovery Environment. To do this, click Restart by pressing and holding the Shift key. If an error occurs at the stage of loading the operating system, then get into the recovery environment can using the installation disk or using .

2. Once in the recovery environment, click Diagnostics > Advanced Options > Command Prompt. This will start the preparation of the command line.

3. Select an administrator account and enter the account password.

The next step is to determine the letter of the partition on which the system is installed. This is important because the disk partition letters in the boot environment are different from those used in the running system.

4. So, in the command line window, type the command notepad and press Enter. Once Notepad opens, go to File -> Save As. Specify "This PC" as the save directory. In the "Explorer" you will see the drives and the letters assigned to them. Most likely, the reserved area will be marked with the letter C, and the letter D, which is usually assigned to the user partition, will be marked with the system partition. In our case, everything is exactly like this - the operating system is installed on a partition that was assigned the letter D in the boot environment.

5. Now return to the command prompt by closing File Explorer and Notepad. Type the following command and press Enter:

DEL /F /S /Q /A "D:\Windows\System32\drivers\ < TITLE DRIVER> "

Do not forget to replace D: with the letter of your system partition, and instead of<НАЗВАНИЕ ДРАЙВЕРА>enter the name of the failed driver (for example, epfwwfp.sys).

6. Close the command prompt and boot up the operating system.

Now that the problematic driver has been removed, the blue screen of death should no longer occur. Next, you need to install an updated version of the driver, but for this you will need to learn more about it.

7. Visit the online driver catalog created by users and Microsoft experts. On the catalog page, look for the name of the failed driver. In our case, the cause of the error was the epfwwfp.sys driver, which is required for the operation of ESET Personal Firewall.

You need to do the following: after finding out the name of the program / device whose driver caused the problem, go to the website of the corresponding manufacturer / developer and download and install a newer version of the driver / program, if any.

Have a great day!

Question Your PC has encountered a problem and needs to be restarted. given by the author European the best answer is Yegor you bought a laptop with a pre-installed system. I paid money.
My advice is to take it back to the store. There is no reason for you to bother with the installation, with hards. Obviously, it's inconvenient. They advise the system to another disk as if you have another hard drive and then for laptops. You can install a new system. Download from the torrent the original image or assembly. But it needs to be activated later. You don't have a key. And then you lose your warranty. Most likely hardware.
And by the way, when you started the laptop, did you already have Windows installed or did the installation go when you first turned on the laptop ????

Answer from 22 answers[guru]

Hey! Here is a selection of topics with answers to your question: Your PC has a problem and needs to be restarted.

Answer from throw away[guru]
Well, this is hardly a hardware error, so I think reinstalling the system will help

Answer from switch[guru]
Try putting the system on a DIFFERENT hard drive. And save the warranty and find out where the legs grow from the malfunction. By the way, it looks like a failure in the RAM.

Answer from Vladimir Kochetov[guru]
You can try to boot any Linux Live CD / USB, if it boots normally, then everything is fine with the hardware, then pick the system.

Answer from philosophy[active]
Windows 8 - Lynch!
Take care of your files! You don't know which ones the new system from Microsoft will consider "unlicensed", unwanted, that is, not meeting Microsoft's requirements. All folders and files to which the new operating system has access, that is, it has the right to read at the system level, are checked both programmatically and by personnel. What data and programs are allowed to be used when working with the Windows 8 operating system, and which ones are not, Microsoft is silent about that, as well as about its “guerrilla” way of fighting for copyright and industrial rights. If your data in the form of files and folders does not comply with Microsoft requirements, such files and data will be destroyed, despite the fact that in relation to the Microsoft legal entity they are someone else's property. The operating system is rendered unusable, especially in the absence of access to delete unwanted, according to Microsoft censorship, user files. How does it manifest itself? When the computer is turned off by standard means, a blue window with the following content will appear on the screen. « 🙁 Your PC has encountered a problem and needs to be restarted again. We are just collecting some information about the error and then a reboot will be automatically performed (succeeded ...%)". I advise you not to wait until THIS is done, but immediately turn off the computer or unplug the USB connector if your data is on a USB drive. It is advisable to copy files and folders on disks and folders in the user's directories using a different operating system to another disk, otherwise you will lose them. Let me explain with an example, connecting your own data using a USB drive. This method of connecting devices with data on different physical media with a connecting cable separates the data into yours and those that belong to the operating system. The USB drive is definitely yours, and the data on it is definitely yours too! For representatives and employees of a Microsoft legal entity, this data is someone else's property, which they do not have the right to encroach on. So, instead of shutting down, after a warning issued by the system method (see text above), your computer, after a while, when it is “100% done”, will reboot, and at first glance, the system will work fine. BUT! Check your files and data. You will miss them. A number of folders may lose access rights, and files that the Microsoft program for censoring user data on his computer will evaluate as unwanted will simply disappear. For example, retro music files, which obviously cannot have licenses and owners, and are freely available, have disappeared from me, access to a number of boot files on my disk has been closed, and the watch gadget has been terminated by the system - until research into Microsoft. That's not all. The operating system support center “flies” a flag with a message that the file system on your USB drive is corrupted and should be checked by means of the operating system. If you agree, then access to your data will stop. If you do not agree and ignore the message of the support center, then subsequent shutdowns and reboots will lead to the same result, and in addition, access to downloaded programs will begin to stop, and subsequently, your new Windows 8 will die. The user begins to deal with malicious codes - viruses, contact specialists in Internet forums about the above-described "death" window that temporarily appeared on your computer, completely forgetting that all the troubles started from this window - Microsoft warnings. This way you will know that you not only bought the right to install and use the Windows 8 operating system from the owner, but also transferred your right to personal property electronically to another owner and copyright holder

Blue screen(aka blue screen of death, blue screen, BSOD) is a screen that displays information about critical errors in the Windows operating system. In Windows 10, as in previous versions, it appears with serious system problems and fatal crashes. In this case, you see the text on the screen:
Your PC has encountered a problem and needs to be restarted.
We are only collecting some information about the error and then a reboot will be automatically performed.
The blue screen can appear in different ways: during the boot process (before the desktop or welcome screen is displayed), immediately after logging into the user account, after a certain interval of time the computer has been running (for example, 2 minutes), when starting a certain programs either spontaneously or chaotically. In this article, we will find out the causes of the blue screen. Also, let's talk about how to remove the blue screen in Windows 10 and fix the problem.

Causes of Windows 10 Blue Screen

There are quite a few possible reasons why a blue screen appears. Among them:

1. malware and viruses;
2. incompatibility or incorrect operation of device drivers;
3. damage to system files of the operating system;
4. unsuccessful updates of the Windows 10 operating system;
5. simultaneous use of several anti-virus programs;
6. incorrect BIOS settings (including overclocking);
7. overheating (processor, video card, bridge/chipset);
8. incompatibility of components (for example, memory modules among themselves);
9. hardware failure of computer components (for example, bad sectors on a hard disk, when a bad sector appears in the system file storage area).

Consequently, due to so many factors, there is no simple and universal solution to fix the Windows 10 blue screen.

How to disable Windows 10 reboot on blue screen of death

In most cases, after the appearance of the blue screen, the computer restarts soon and the user does not have time to properly read what was written. You can try to disable the reboot (of course, if you catch a blue screen before loading the Windows graphical shell, then this will not work).

So, if your system boots and is able to work for a while, then:

• Click win+break.
• Click Additional system settings.
• On the tab Additionally in the section press the button Parameters.
• Uncheck Perform an automatic reboot:

This will allow you to carefully view the detailed information about the error and search for a solution to a specific problem on the Internet by the name of the failed module or stop code. Often the modules nvlddmkm.sys, ntoskrnl.exe, fltmgr.sys cause a failure. Stop codes look like this: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, PAGE_FAULT_IN_NONPAGED_AREA, etc.

How to fix the blue screen in Windows 10

In order to solve the problem, you need to check your computer point by point. We arranged the actions in this way not by chance. We took into account two factors: the most common causes of a blue screen and the ease of performing a solution. If the item does not help, proceed to the next one. Sooner or later you will find the cause of the BSOD.

Removing viruses and malware

This item is not accidentally listed first. Nowadays, malware is so widespread and so actively promoted through deception on the Internet that it is necessary to check the computer for viruses in the first place. Many people wondered when the blue screen problem disappeared after malware removal. In most cases, it is enough to check the computer with programs: and.

Malware removal to get rid of the blue screen

Safe Mode with Networking

Important! In some cases, the blue screen does not allow you to complete the scan or even download the antivirus. In this case, immediately after booting, try to quickly open the system properties and select the boot type "Safe Mode with Networking": After that, restart the PC as soon as possible until it once again falls into the blue screen. When infected with malware, Safe Mode with Networking will allow you to download an antivirus, perform a scan, and remove malware.

System Rollback - Windows 10 Recovery

If you noticed exactly when the blue screen first appeared, try performing a system restore. To do this, you can use either the built-in function " ", or a backup image made by Acronis, AOMEI Backupper, Ghost, or any other, if you have one.

I want to add that often a blue screen appears after installing an update for Windows 10. If this is your case, then first try to update the device drivers, and then try to uninstall the update. And one more note: if you did a system restore, then re-scan your PC for viruses and check the integrity of system files. This is in case the backup you recovered from already had viruses or Windows OS errors.

If the BSOD occurs during the system boot process or pops up too quickly after booting, so that nothing can be done with the computer, this will be written below in a separate paragraph.

Windows Driver Update

If the blue screen indicates the name of the module that caused the error, search the Internet for information about what kind of file it is. For example, if you find out that the network card driver component is failing, then start by looking for an updated version:

At the same time, don't rely 100% on drivers that Windows 10 downloads and installs on its own. In most cases, they work fine, but sometimes it happens that the driver from the Microsoft base is "simplified" or "universal", slowing down performance or causing problems in the system. Visit the official website of the manufacturer of your hardware (laptop, motherboard, video card) and check if there is an official driver for Windows 10. If it is available, then download the latest version and install.

Sometimes the reverse action also helps: rolling back drivers (i.e. installing a previous driver version if a newer one causes a blue screen).

Reset Windows 10 or clean reinstall the system from a flash drive

It describes how to reset Windows 10. A - how to cleanly reinstall the operating system from a USB flash drive.

Finding the cause of the blue screen in the hardware

If even reinstalling Windows 10 did not help you, you need to check the health of the components. Everything needs to be checked: the voltage supplied by the power supply; contacts on the motherboard; integrity of SATA cables; serviceability of hard drives and SSD.

• Test the RAM using the program. By the way, it also helps to identify the banal incompatibility of RAM modules with each other, when individually each memory bar works fine, and together they cause BSOD, freezes or reboots of the computer.
• If your Windows 10 is installed on a hard drive, check it with a program for bad sectors. BAD sectors can be tried to “heal” and the system can become operational again. After that, you can save the data and think about replacing the unreliable drive with a new one.
• Remember if you overclocked the system. If overclocking has taken place, return the settings that you changed to the previous values. Instead, you can reset the BIOS settings to their defaults, but this must be done carefully, because. the computer may stop booting.
• Remember if you switched the hard disk mode between AHCI, RAID, IDE. If you just switch the mode and do not change the driver, you will get a blue screen at boot and the computer will restart cyclically. If you have changed this setting, return the previous value.
• check the temperature of the processor, chipset, video card in the BIOS or using utilities (for example, AIDA64 or).
• A burnt network card can also be the cause of the blue screen of death. Often this happens after thunderstorms. In this case, the activity indicator on the network adapter may blink, there is simply no Internet connection. We advise you to pay special attention to this item if your computer is connected to the Internet provider directly - without router. First, simply disconnect the Ethernet connector from the network adapter and restart your computer. If the blue screen stops popping up, remove the network card and replace it with a new one. If this problem occurs with the integrated Ethernet adapter, disable it in UEFI (BIOS).

Windows 10 blue screen appears when launching a specific program or game

In my practice, there were cases when the blue screen popped up only when downloading a torrent or only in a game. In the latter case, it helped to set a small memory dump:

Also, you can try to update the "problem" program to the latest version or remove it altogether.

What to do if a blue screen occurs during system boot

If in your case a blue screen occurs during the loading of Windows 10 or a few seconds after logging into your account, it is obvious that you will not have time to either download the antivirus or set it to boot in safe mode. In this case, we advise you to first check your computer for viruses using, or any other bootable media with an antivirus. Then create a bootable USB flash drive with Windows 10, boot from it and select the item System Restore:

After that, you usually have two options:

1. Run system restore and roll back to a restore point (if any);
2. Reset Windows 10 to original state. Read more about this in.

Also, it is worth saying that after several emergency reboots, the system may prompt you to run a recovery at boot time. You can choose Recovery and then in the section Additionally select System Restore. In some cases, this helps to return Windows to a working state and you do not need to create the aforementioned bootable USB flash drive. By the way, after restoring the system in this way, do not forget to check your computer for viruses.

Troubleshooting for advanced users

For experienced users, I can offer another method to find the cause of the blue screen of death in Windows 10. You need to install the BlueScreenView program to view the dumps and study them carefully. In many cases, this helps to figure out which direction to dig to fix the problem. For example, if the analysis shows that a critical error is caused by a driver, try to replace it, and if the failure is clearly related to the hard drive, then change the cable or try to disconnect the device. You can find detailed visual instructions for working with BlueScreenView on YouTube.

Summary

So, in order to remove the blue screen of death in Windows 10, follow these steps:

• Check your PC for viruses using the recommended utilities.
• If the BSOD appeared after installing the update, uninstall this update. Later, you can back up your system and try to install this update again.
• Make sure your system has the latest Windows 10 certified drivers installed.
• If you added components, remove them.
• If you changed the settings, return the previous ones. This applies to both programs and UEFI / BIOS settings.
• Test disk and memory for errors and hardware failures.
• Disconnect the cable from the network adapter (or remove the card if it is external).