Today we have an equally interesting topic about shopping on eBay. We all understand that eBay is a huge marketplace where hundreds of thousands of products are bought and sold every day. It is quite easy for a novice user to get lost in this rampage. Therefore, we tried to make a step-by-step guide, in which we will tell you how to shop on eBay, what you need to pay attention to, and what mistakes are best avoided in order to minimize problems.
Shopping on eBay: a step-by-step user guide
As you know, eBay has many branches around the world. The shopping algorithm is the same on both German eBay and eBay England. For example, let's take the most visited and most popular among our compatriots branch of the auction in the United States - eBay.com. We must say right away that we tried to generalize and simplify this algorithm of actions as much as possible.
Step 1. Register
Registering on eBay is easy. Of course, some users may have problems with this, especially if the interface is not Russified. Especially for such cases, we wrote the article "". Using the tips and recommendations given by us, you will register without any problems.
Step 2. Search for an item
After registering and familiarizing yourself with the structure of the site, you can proceed to the product search. I would like to say right away that the eBay site is done very intellectually correctly. There are no unnecessary details, everything is as simple and clear as possible. It is enough to see once what functionality this or that button has, and no more questions will arise.
The search itself is not a tricky business. It is made in such a way that you can quickly and without any problems find the category you need, a group of goods, or a suitable lot.
Both registered users and those who do not have an eBay account can search for products. In the picture you see a standard search line (1), in which you need to write the name of the product, brand or brand that you want to find. Since all users indicate names in English, it is advisable to conduct a search in this way. Then you can select a category (2), and click "search" (3).
After you have entered the name of the product you are looking for in the search bar and clicked "search", the system will select all the products that match your desires. For example, we wanted to find a "gold ring" - a gold ring. As you can see in the picture, on eBay, 1.453.812 items are suitable for this request. Each product (3) has a description, price, reviews, which you can familiarize yourself with. It is clear that it is unrealistic to revise all of them. Therefore, the system offers various ways to simplify the search. You can sort the products (1) by price, from low to high and vice versa, by date of addition, by popularity. EBay also offers popular subcategories (2) in your relative to your query. We were looking for a "golden ring", but the system invites us to see also "diamond ring", "jewelry", "designer rings", etc.
Step 3. Evaluation of the product and the seller
And now, you have chosen the product you like. Next, go to the page of this product in order to familiarize yourself with the description in more detail, see the photo, find out the delivery details and other features of the sale.
We continue to look at the product page using the example of the gold ring we liked. So, what do you see in front of you when you open the product page?
- Photos (1). As a rule, good sellers try to add a few photos of their product so that you can get the most out of what it looks like.
- Classification of goods. Depending on the group of products, you can choose their specific characteristics. For example, for our ring, you can choose the size (3), and the color (2).
- Number of pieces (4). If you want to buy more than one unit, then this can also be specified. Choose how much you want, the main thing is that you have enough money to pay for everything.
- A very interesting thing is the number of items sold in the last hour (5). As you can see in the picture, the ring we have chosen has been sold 7 times in the last hour. So it is popular.
- Price (6). How without a price. The seller must indicate the price. Moreover, you can see what the price was earlier, what is the discount now, how much you save, and the final price that will need to be paid.
- Delivery (8). A very important question is about delivery. Some sellers offer free shipping, while others may charge you extra shipping fees. All information regarding delivery is also on the product page (7). You need to read it carefully before making a payment. The seller may not ship to your country, or your region may not be eligible for free shipping.
Before making any purchase here, it is highly advisable to familiarize yourself with the description of delivery services, as well as with customs nuances. At least it is worth remembering that there is a concept of a duty-free limit and for residents of the Russian Federation and Kazakhstan is 1000 euros, for residents of Ukraine 200 euros, Belarus - 120 euros. And the fact that courier services, such as FedEx, DHL, UPS, TNT, etc., are characterized by the high cost of international delivery and the fact that they often force their customers to fork out for customs clearance of goods, while state postal services, such as USPS do not create such problems.
eBay is not just an online store, but a huge marketplace where hundreds of thousands of sellers present their products. Oddly enough, there are many unscrupulous among them, whose purpose is not to sell the product, but to deceive the buyer. Therefore, having chosen a product, pay attention to the block with information about the seller (9). Read the reviews, look at the rating, at its sales history. For more details on how to choose a good seller, we wrote in our article ""
Step 4. Purchase of goods
You found the product you need, read the delivery information, looked at the photos, and you are sure that this is exactly what you need. Did you forget to study the seller? No? Well, then you can move on to the main thing - buying a product.
On eBay, all goods are divided into two types: which can be bought immediately "Buy it Now", and those that are put up for auction, where the sale is on the type of "who will give more." Often these two types are combined. An auction is underway, but anyone can buy an item at a fixed blitz price.
Trading on eBay is a separate topic altogether. In a nutshell, you cannot tell the whole art of trading, making the right bets, and buying good goods at a price well below market prices. More than one book has been written in the world on eBay trading, hundreds, if not thousands, of successful buyers maintain their blogs, where they tell the basics and secrets of how to make the right bid. We also researched this issue and wrote an article "Bidding on eBay: How to Place the Right Bid".
Very often, residents of Ukraine, Russia and other CIS countries are faced with the fact that the seller does not deliver the goods to their country. If you try to place a bid on such a lot, or pay for an item, the system will not allow it. eBay will issue a message notifying the buyer of the transaction error. How to be in this case? You can place an order through intermediaries who will receive the product from the seller and have already sent it to you. For more details on this kind of cooperation, read our article "eBay Resellers: How to Choose the Right Reseller"
When buying a product, you can use three different options:
- Self-purchase with drop shipping. This is the most common way to buy items on eBay. The user selects the product, pays, and waits for the seller to send it to the specified address. But, as we wrote earlier, there are often cases that sellers do not deliver to the countries of the former USSR. What to do in such cases? There are 2 other options.
- Self-purchase using the address provided by the forwarding company. Such a company, for a certain fee, provides the user with a box in its warehouse in the United States, where all parcels received in his name are received. The user does not enter the home address in his eBay account as the shipping address, but the one provided by the forwarder. And then he buys any goods, paying for them himself.
This kind of shopping can solve several problems at the same time. First, you are now not limited in purchases. Choose any product and order it boldly. Secondly, if you made several purchases, then you can combine them into one, removing the extra packaging. International shipping of one large package will cost significantly less than a dozen small ones. This type of purchase is now more and more popular among our compatriots, especially those who buy often and a lot.
- Purchase through an intermediary. This is the easiest option, but you will have to overpay here. The intermediary takes care of the purchase, payment and delivery of the goods. All you need to do is replenish your account on the intermediary's website and select the product you are interested in. The company will do the rest. It is clear that their services are not free, and they cost a certain percentage of the purchase price. As a rule, this commission does not exceed 10%.
Step 5. Payment for the purchase
So the buying process comes to an end. You have chosen a product, and the only thing left is to pay. In one of the past articles, we looked at payment methods on eBay. The auction provides many payment options for your chosen product, but the leader among all the others is payment through.
Step 6. Delivery of goods
Delivery of goods to Ukraine and Russia usually takes several weeks. Of course, if you pay for shipping, the seller can send an international carrier, which will bring your purchase in 2-3 days. But be prepared for the cost. If you have chosen a product with free shipping "free shiping", then earlier than in a couple of weeks, do not wait for your purchase.
Almost all postal items, depending on the method of delivery, are insured for a certain amount. If desired, the buyer can ask the seller to buy insurance for a large amount. If the package was never received by the buyer, for example, lost or damaged, he contacts the seller, he initiates the receipt of insurance compensation and compensates the buyer for the costs.
Step 7. Receiving
And then the moment came when the parcel came to your post office, and you, elated, go to receive the long-awaited purchase. Many, especially beginners, forget that you always need to open the parcel right at the post office. Why is this done? There are times when the seller will mix up the goods and send you the wrong one for which you paid. Or the purchase received is different from the one that was on the site. It is clear that you will want a refund, or an exchange of goods you do not need. All this can be done if you open, as a result of which you will need to prove your case.
Therefore, experienced buyers always take a photo and video camera with them in order to film the process of receiving and opening the parcel. These materials can become indisputable proof that the goods did not come as you ordered, or with certain defects and damages.
But we wish you that all purchases were successful, and you only get pleasure and benefit from working with the largest online auction eBay.
Every customer's dream is to be able to purchase goods cheaper than in stores.
No, we will not talk about some local online store operating within a certain country, in today's review we will focus on the world's largest online auction eBay.
eBay is an American company that provides services in the field of online auctions and online stores.
The key idea of eBay is to provide sellers with an Internet platform for selling various goods.
For this, sellers are required to pay a fee, the amount of which consists of the fee for listing the lot and a percentage of the sale.
Note! Any goods can be sold on eBay, except for goods blacklisted by eBay and violating the laws of the country in which the corresponding branch of the company is registered.
The seller can choose one of three ways according to which the product will be sold:
1. Sale by auction. This sales model brought success to the company, and today many eBay associate it with this type of sales.
The seller announces the initial cost of the lot, the start time of trading and their duration (the maximum period is 30 days).
Anyone interested in buying can place a bid on this lot, but the bid may be outbid by another buyer.
2. Sale at a fixed price. The seller indicates a fixed price and indicates the end date of the auction.
The right to purchase the goods is received by the bidder who first agreed to pay the specified price.
Enter the data for initial registration: First name, Last name, Email, password and confirmation.
We get acquainted with the user agreement "eBay User Agreement", the privacy policy "User Privacy Notice" and check the box confirming our consent. We press the button "Register".
This completes the initial user registration. A letter will be sent to the mail indicated during registration, which informs about the successful registration.
Important! The letter does not contain an activation link or code, as other services practice.
To continue working in the system, click "Continue".
We indicate the country "Country", the address "Address", the city of delivery "City", the postal code "Postal Code" and the phone number "Phone number". Click "Continue".
Linking your PayPal account to eBay
Most payments in the system are made using the PayPal payment system.
To do this, go to the user's personal account and proceed to setting up the account "Account settings".
Open the Account tab, in the left column "My eBay Views" click on the link "PayPal Account".
Press the button "Link My PayPal Account".
After clicking, the system redirects the customer's request to the PayPal website.
On the page, in the fields "PayPal Email Address" and "PayPal Password", you must enter the email address and account password that were specified during registration in the PayPal system.
If everything is in order, the system will notify us that the linking of the two accounts was successful and will offer to return to eBay ("Return to eBay" button).
Shopping on eBay
Searching for the right product on eBay is very similar to searching in any other online store.
In the case when you know exactly what exactly you need (for example, a laptop model), you should use a search query.
Note! The search query is entered in English, you should also take into account the fact that some device names used in the Russian-speaking environment sound somewhat different in English, for example, a laptop will not be "notebook", and a laptop or tablet will not be "board" as the translator suggests and "tablet".
If you want to view all offers of the selected category, you must click on the "Shop by category" link.
After that, a window will appear with a list of all the most common product groups, in order to see the entire list of product categories, follow the link "See all categories".
In our case, delivery to Ukraine is possible, its price will be $ 86.74 ("Shipping"), and the cost of customs and brokerage services will be $ 331.44 ("Import charges").
If delivery to your country is not carried out, in the same line "Shipping" this will be said - "May not ship to ... country name"
In order to buy a product, press the "Buy It Now" button. If you have not filled in the delivery address, the system will offer to do it now, after filling in the fields, click "Continue".
Choosing a payment method:
After some time (as a rule, no more than 1-2 days), the seller contacts the buyer and provides the tracking number of the parcel.
Summing up, let's say that the process of buying goods on eBay is not only profitable, but also an exciting gambling activity.
However, it is worth remembering that purchases are not a game and, before you buy a product, you must familiarize yourself with its description, seller reviews, delivery terms and additional information.
There were cases when they sold instructions for a laptop at the price of the laptop itself, honestly writing about it in the description, but the client, without going into details, made a purchase, after which he was very surprised when he came to the post office.
When ordering a product and refusing to pay for it for the first time, the system will limit itself to a warning; the second time, your account will most likely be blocked.
Be attentive and happy shopping!
eBay.com (eBay) in Russian on Parcel Agent
EBay is now on parcelagent.com, giving you the opportunity to bid, win and have fun
In order to take full advantage of the site, you need to know how to translate the interface into Russian on the eBay. The language depends on how quickly you will understand the specifics of purchasing and paying for goods.
EBay interface language
The standard language on eBay is English. However, using the original section titles is not very convenient for a Russian-speaking user, and translation of titles through online translators can only interfere with the correct understanding of the function. At the same time, we ourselves often get used to the names of the same categories on trading platforms of a similar type, and it will be more convenient if they are all spelled out everywhere in a familiar language.
To translate the interface on eBay into Russian, you do not have to go to the subsidiary site of the trading platform in Russia, you just need to change the data in your profile settings on the site. We will tell you how to correctly change the interface language on eBay below.
Change of the address specified in the profile
The first thing to check before moving on to changing the language is the main address. In the English version, this column is listed as "Primary Address". Pay attention to the fact that you can change the language to Russian only if the main address belongs to the territory of the Russian Federation. If the specified data of postal intermediaries in America, then they should be deleted and the real information entered. After changing the address, a choice of the language of use will appear in the corresponding sections, as well as a button for communicating with the site's support service via e-mail.
As mentioned above, only after changing the address can you proceed with further actions. How to correctly translate the interface into Russian on the website of the eBay trading platform? The language should be changed according to the algorithm below:
A video instruction for changing the language is presented below:
We hope that the article helped you figure out how to change the interface language on the marketplace website. In practice, everything is not so complicated, and all you need to do is follow a simple algorithm.
In this short article, I would like to show you how you can list a lot for sale. Of course, as you can imagine, an auction is not a disinterested thing and you have to pay for trading on it. Therefore, here I would like to analyze how to minimize eBay commissions and then show by examples the listing of goods on eBay without any paid services.
First of all, let's take a look at what makes up commission fees on eBay:
- Fee for placing a lot for sale. That is, it turns out that you also have to pay for just placing the lot. But not everything is so sad. You can list 50 items on eBay every month for free... This is quite enough in the early stages of trading, I still do not go beyond this limit. If you sell more than 50 items monthly, then eBay will charge you $ 0.30 per lot for listing the fifty-first and subsequent items.
- Commission fees in case of a successful sale. If the product is for sale then playground eBay charges you 10% of its value... Therefore, be sure to take this into account when calculating the lot price.
- Fees charged by Paypal for processing a payment. They make up 3.9%... Also consider this figure when setting your price.
- Fees for additional eBay services, such as: highlighting a product in the search, showing it in featured products, increasing the duration of an auction over 10 days, adding more than 12 photos to the gallery, setting reserve prices when bidding at an auction.
In fact, if you exhibit up to 50 products per month and do not use additional paid services, then you do not pay anything for exhibiting the goods, therefore, if you did not sell anything, then you do not lose anything (except, of course, the acquisition costs goods, if you had any). And in the case of a sale, 13.9% of its value is charged. So just increase the price of the product by that percentage. Moreover, 13.9% is deducted from the sum of the cost of the goods and the cost of delivery, so it does not matter whether you include the cost of delivery in the price of the goods and set the option "Free shipping" or you will separately assign the cost of the goods and the cost of delivery.
Instructions for setting the lot.
Now that you are familiar with the terms of trade, let's look at two examples of listing an item on eBay. In the first case, in the video tutorial, you will learn how to put up a pair of shoes for sale. This example is simulated artificially just to show the process. In the second case, there will be a more modern and detailed text instruction for the sale of tar soap. This is already a real example of what is being sold from Russia in large quantities. And remember, the main thing is to start trying it yourself, because you can read the instructions for an infinitely long time, but true experience comes only when you try to do everything with your own hands. Each situation is unique and somewhere you have to think with your own head, but I think after watching the examples given, you will have fewer questions. The main thing is not to be afraid and try.
Selling on eBay - Example 1. Exhibiting shoes (video tutorial).
Selling on eBay - Example 2. Putting out tar soap.
Now let's look at how to list a product on eBay using the example of selling Russian tar soap.
My account settings are set to English. If you have Russian, then some menu items will be, respectively, in Russian. However, not all part of the sales interface has been translated from English, therefore, it is much more convenient to use the English language. In addition, if you intend to trade with foreigners, it is better to get used to the terminology in the original language right away. The entire description below will be based on the English-language interface.
We select in the top menu of the site "My eBay" - "Selling" (My eBay - Sales)
A form opens in which you need to specify the name of the product. The name of the product should be spelled as possible, as a potential visitor will search for it through the search bar, so feel free to use keywords. In addition, since there may be a Russian-speaking buyer living abroad for such a product as Russian soap (as a rule, emigrants from the Russian Federation and the CIS countries), then I duplicate the name of the product in Russian. In this case, I am selling 2 pieces of soap in one lot, so I write the following text in the title: “Russian Organic Birch Tar Soap 2 PCS | Tar soap - 2 bars ". After specifying the name of the product, click "Get started":
A form for selecting a product category appears in front of you. We select the desired category. If you are at a loss with a choice, you can find similar products from other sellers and see what category they are in. In our case with soap, this is "Bar Soaps":
After choosing a category, press the "Continue" button and go to the next step, "Create your listing", where we will need to make a detailed description of the product, including the price and terms of delivery and return. There are two options here, either work with this form of listing creation, or switch to the simplified form, for which you need to click the link "Switch to quick listing tool". If you want, you can try the simplified form, but personally, I always work with the extended form, so we will not switch anywhere. Let's start filling out the form in order:
Title Is the title that users will see in search results. We filled it in in the previous step, but you can edit it here if you want.
Condition- state - select New (well, I would still sell used soap -;))
Add photos- a very important step, here we add product photos. It makes no sense to sell anything in the 21st century without photos, so try to prepare in advance high-quality and clear photos of your product in good resolution. Personally, after photographing, I edit images in Gimp or Photoshop: remove the background and make the image brighter and more contrasting. You can add up to 12 photos in total without additional fees. And this is how the images I added look like:
UPS- barcode - I never bother with this parameter, select "Does not apply"
Brand- brand, mark - you can choose from the list or enter your own. Naturally, in this case there is no such thing in the list, so we manually drive in "JSC" Neva Cosmetics ", Saint-Petersburg":
Size type- type, size - offer a choice of Regular, Sample Size and Travel Size. We choose "Regular".
Formulation- shape - choose "Bar" (bar).
Country, Region of Manufacture- country and region of the manufacturer - set "Russian Federation"
After all our body movements, I got the following picture:
Next comes the "Details" section, where we can give a detailed description of the product. The better the description, the higher the likelihood that the product will be found and that it will be attractive to the buyer. I filled it in like this:
If you have been making purchases at this auction for several years, then you know that many sellers have a very nice description and even images are present in it. This is possible if you switch to the "HTML" fill form. Of course, knowledge of html is necessary, and images must be uploaded to some image hosting service and links to them must be provided here. In a separate article I will talk about how to make a beautiful description with minimal knowledge of html so that anyone can figure it out. So far, in principle, a simple text description is enough, many are limited only to it.
Go to the section of the cost of goods and delivery "Choose a format and price"
On eBay, you can either put an item up for auction or set a fixed price, just like in a regular online store. I prefer to trade at a fixed price "Fixed Price". Next, we set the price of the product. I recommend paying attention to the option “ Allow buyers to send you their Best Offers for your consideration»(Allow buyers to send you the best deals for your consideration). For example, you put up an item for $ 10, and the buyer wants to buy cheaper, he can send you an offer to sell the item, for example, for $ 8, and you will already consider it and, if you want, sell the item on the proposed terms. In this case, I do not set this option, but it can often be useful.
In field " Duration»We can specify the duration of the advertisement. With a free product placement, you can post up to 30 days - that is, your ad will hang for no more than 30 days, and then, if no one buys the product, the ad will be removed, but it can be placed again. The “Good’ 'Till Canceled ”option is a paid option, so I do not recommend choosing it.
Below you are offered to send part of the money from the sale to donations to a fund. Since I'm greedy, so far I have not donated anything to anyone and always put "I do not wish to donate at this time"
Go to the section "Select how you" ll be paid "- and indicate the Paypal account where we want to receive money and from where they will take a refund from us in case there are any problems with the order. Also check the box" Require immediate payment when buyer uses Buy it Now ”.
Go to the "Add shipping details" section of the delivery.
On eBay, shipping is divided into domestic and international shipping. Moreover, since there is no separate Russian site eBay, for us the delivery will always be international. And the one that is internal is actually a delivery to the United States (well, or across the UK, Germany, Australia, if your account is created on these sites, but I have not met such users). In other words, if you are registered on ebay.com, then you are considered an American user and therefore you are required to separately indicate delivery to the United States (U.S. Shipping) and separately delivery to other countries (International Shipping), including, by the way, Russia. Therefore, in our case, we simply indicate the cost of international delivery both there and there. If you want to include shipping costs in the price of an item and deliver free shipping, then in the U.S. Shipping set the option "Free Shipping", and in International Shipping just set 0, as in the picture below:
Handing time- order processing time is the time from the moment the buyer purchases the product until you send it with the tracking number on eBay. If you do not work anywhere and plan to devote your entire working time to trading on eBay, then you can bet 1 day, but if you are busy with something else, then bet up to 3 days, like me. But in any case, it is better not to bet more than 3 days, this may alienate the buyer.
Here you can also change the "Item location" by clicking on the "Change location" button. Here you need to specify where the lot will be sent from. If you send it yourself - indicate your location. You can just specify your city, you can only specify your country. If this field is not changed, then the auction will place a fragment of the address that you specified in your account.
The rest of the fields can be left blank.
If you did everything correctly, you should see the inscription "Your fees so far: $ 0.00" This will mean that you do not need to pay fees for the placement of the product.
We press "Continue" and we see a message that "saved" 30 cents, because this month has not yet exhibited 50 items. Below we can see the choice "Place our product", "Preview", or "Edit" again if something is not pleasant.
Click "Preview" and if everything is good, then place it. You can also save your listing as a template so that when you post the same or similar product, you no longer have to fill in all the fields. Click - "Save this listing as a template and use it to sell similar items"
After that you should see the inscription "Congratulations!" and the text that you have posted your first product.
Now, after placing the goods, you can again go to your personal account in the "Selling" menu and look at your lot. There you will see the number of views, how many days until the end of the ad placement, and other data:
If someone buys your product, it will be displayed in the section Sold and you will need to send it and provide the buyer with the shipment information. A separate article will be written about this.
If no one buys the product in 30 days, then it will be displayed in the section Unsold and you, if you wish, can re-expose it by clicking on the "Relist" button.
In the following articles, I will go into detail on how to ship an item, how to provide shipping information, how to create an html template for describing items, and much more.
That's all, I wish you successful trades!
To make purchases on the Internet on English-speaking trading platforms: eBay auction, Amazon hypermarket, Chinese Aliexpress, and hundreds of others, perfect knowledge of English is not required at all. Product descriptions can be easily translated by an automatic translator such as translate.ru, or simply, using any search engine, find a similar product in the Russian-language segment of the Internet with a translated description. Correspondence with eBay sellers and online store staff usually boils down to standard phrases.
We have tried to put together a small phrasebook with a set of commonly used phrases and expressions that you can use for typical situations. The phrases are designed as simply as possible so that you can always "construct" the letter you need, if necessary.
- Politeness doesn't hurt in all situations. Try to always start your message with a greeting and end with a goodbye and a signature.
- The letter should always be specific, remember that the people you contact, as a rule, you are not the only client. Therefore, always indicate the identifier of the product (s) that the letter touches: it can be the lot number on eBay, the internal number of the product in the online store, in extreme cases, just insert the standard URL - the link to the product. In the letter after the word product - item, you can always insert a number or a link in brackets.
- If your knowledge of English leaves much to be desired, you should not build complex structures. In this case, brevity is your strong point. Use simple phrases.
- Disrespect, rudeness, rudeness, threats are never helpful. Try to never "burn the last bridge" with insults, even in the most difficult and seemingly hopeless situation. It’s not in your best interest, because everything can change. On eBay, rudeness and insults are punishable, and a user's account can be blocked for threats.
- Try to keep the letter reasoned. Do not make unfounded statements, statements, do not put forward unreasonable demands. Back up everything written with facts.
Email templates and standard phrases in other languages
Standard phrases
| Russian | English |
| Dear seller | Dear Seller |
| Dear / dear | Dear Sir / madame |
| I won the lot (s) | I have won item (s) |
| I bought item (s) | I have bought an item (s) |
| Best wishes | Best Regards |
| Good luck | Kind Regards |
| I'm sorry. | I "m really sorry. |
| Fine. | Great. |
| I have already shopped on eBay a number of times and have good reviews on my profile, as you can see. | I have already purchased items on eBay and I have good feedbacks in my profile, as you can see. |
| I tried to contact you, but received no response. | I tried to contact with you, but I haven’t got any reply. |
Questions about the purchased product
| Russian | English |
| Please send me some additional photos of this product. Preferably in good resolution. | I kindly ask you to send me a few additional photos of this item. It is desirable to send photos in high resolution. |
| Could you provide me with more complete information regarding this product? | Could you please give me more information about this item? |
| Where was this item purchased? | Where was this item bought? |
| When was this item purchased? | When was this item purchased? |
| What is the condition of this product? | What is the state of this item? |
| Why did you decide to sell this item? | Why have you decided to sell this item? |
| In which country was this product produced? | In what country was this item produced? |
| Do you have a document confirming the date and place of purchase of this product (cash voucher / invoice)? | Do you have a document that confirms the date and the place of this item purchase (cashier's receipt / bill)? |
| Do you have a warranty card for this product? Can you send me a copy? | Do you have a warranty service coupon for this item? Could you please send me the copy of it? |
| Is there a software disc included? | Do you provide the disk with software? |
| What is the main software currently installed? | What basic software is now installed? |
| Serial number of the device? | What is the serial number of the device? |
| Is there a case included? | Do you provide the case? |
| Is there a mounting kit included? | Do you provide the complete set of fastenings? |
| Is there a charger included? | Do you provide a charger? |
| Please send me photos of the information label for this product, where the country of manufacture / fabric composition / size / specification of the power supply / serial number will be visible. | Please, send me the photos of information label of this item, from which I could find out the country-producer / structure of the fabric / size / the power unit specification / serial number. |
| Has the item been washed or dry cleaned? | Was this item laundered or dry-cleaned? |
| Have you given this item to a tailor / workshop for repair / fit (height)? | Have you taken this item to the atelier / to the workshop for repair / alteration to the body (height)? |
| Is it leather or leatherette? | Is this item made of leather or of leatherette? |
| Is this all leather product or are there leatherette / fabric inserts? | Is this item entirely made of leather or there are insets of leatherette / fabric? |
| Does this product have visible / hidden defects? | Does this item have visible / hidden defects? |
| Can you measure the length of the insole? | Could you please measure the length of the insole? |
| How long has this product been in use (been used)? | How long was this item in use (used)? |
| How much would you rate the condition of this product on a 10-point scale (0 - terrible, 10 - perfect)? | How would you evaluate the condition of this item in ten-point system (0 - terribly, 10 - irreproachably)? |
| Is this item brand new with tags / labels / stickers in the manufacturer's packaging? | Is this item absolutely new with tags / labels / stickers in manufacturer’s box? |
| Is the power supply unit of this device rated for 110 or 220 volts? Or is it universal 110-220? | Is the power unit of this devi with e rated at 110 or 220 volts? Or is it universal 110-220V? |
| Is this unit equipped with a European or US plug? | Is this devise supplied with a plug of European or US standard? |
| How long has this device been used? | How long was this device used? |
Payment for goods
| Russian | English |
| I have won the following lot (s) (lot numbers #), I ask you to send me a total invoice for payment. Delivery by USPS EMS (USPS Priority, Royal Mail). | I have purchased the following item (s): #. I kindly ask you send me general invoice. Delivery via USPS EMS (USPS Priority, Royal Mail). |
| I have purchased the following item (s) (lot numbers #) from you, I ask you to combine them into one parcel and send me a general invoice for payment. | I have purchased the following item (s): #. I kindly ask you to unite them into one parcel and send me general invoice. |
| I purchased an item from you (lot number #), I haven’t paid for it yet, because I am also planning to purchase (lot number #). Can you defer payment and if I win this lot (lot number #) combine all the goods into one parcel and send me a general invoice for payment? | I have purchased an item #, and I have not paid for it yet, because I'm going to purchase another item #. Could you please put off the payment, and if I win the item #, unite all the items into one parcel and send to me total invoice? |
| Unfortunately, I have a little difficulty with payment, can I ask for a delay in payment for .... days? | Unfortunately, I have some problems with payment, can I ask for a delay for ... days? |
| Unfortunately I am unable to send a payment, please send me your Paypal ID so that I can send funds directly from my account. | Unfortunately, I cannot send the payment. Please, send me the identifier of your Paypal in order that I could send money directly from my account. |
| Can I pay for the item in any other way besides Paypal? | Is it possible to pay in a different way than Paypal? |
| Can I pay by (international bank transfer, Paypal)? | Can I pay via (international bank transfer, Paypal)? |
| Please send me your bank details. | Could you send me please bank account information? |
| VAT must be returned to my Paypal (card) account. | The VAT value needs to be refunded to my Paypal (credit card) account. |
| I cannot pay for my purchase through Paypal, because this online payment system does not work with residents of my country. | I can’t pay for the purchase via Paypal, because this online payment system does not work with citizens of my country. |
Delivery. Insurance. Customs
| Russian | English |
| Delivery. | Delivery. |
| Insurance. | Insurance. |
| Customs. | Сustoms. |
| I am interested in purchasing your product (s), but I see that you are not sending orders to the country where I live (Russia, Ukraine). Can you make an exception for me and send me the item (s) via EMC (Priority, Royal Mail)? | I’m interested in purchasing your item (s), but I see that you don’t send them to the countries I live in (Russia, Ukraine). Can you make an exception for me and send me the item (s) via USPS EMS (USPS Priority, Royal Mail)? |
| I would ask you to send the package via EMC (Priority, Royal Mail). | I would like you to send the parcel via USPS EMS (USPS Priority, Royal Mail). |
I am interested in buying your product (s), however, the proposed delivery method does not suit me, because it:
|
I’m interested in purchasing of your item (s), but the way of delivery you suggest isn’t convenient for me because:
|
| Can you send me this item (s) to the Russian Federation (Ukraine, Kazakhstan, Belarus) by EMS (Priority, Royal Mail)? | Could you please send this item (s) to Russia (Ukraine, Kazakhstan, Belarus) via USPS EMS (USPS Priority, Royal Mail)? |
| I ask you to properly package the product (s) I purchased. I am ready to pay for it additionally. | Please, pack up the purchased item (s) good. I'm ready to pay for it additionally. |
| I purchased the item (s) from you .... Please tell me, have you already sent the parcel? | I have purchased next item (s) from you .... Please let me know if you have already sent the parcel. |
| Please tell me the full cost including delivery to Russia (Ukraine, Kazakhstan, Belarus) via EMC (Priority, Royal Mail) and insurance. | Please, let me know the total cost including delivery to Russia (Ukraine, Kazakhstan, Belarus) via USPS EMS (USPS Priority Mail, Royal Mail) and insurance. |
| Can you name the date when you sent the package? | Could you please tell me the date when the parcel was sent? |
| Please send me a tracking number. | Please, send me the tracking number. |
| Unfortunately, I still have not received the item (s) sent to me. | Unfortunately, I haven’t got sent item (s) yet. |
| I want to initiate a search for a parcel, but for this I need scanned copies of the shipping receipt and customs declaration CP22 / 23. | I would like to initiate a parcel search, but I need the scan-copies of the check of shipment and customs declaration CP22 / 23. |
| I ask you to indicate in the customs declaration the following value of the parcel: ... $ | I kindly ask you to specify in the customs declaration the following value of a parcel: ... $ |
| I ask you to send me this product as "used" after removing all stickers, labels, price tags from it. |
Please, take all the stickers, labels, and price tags off and send me the item as "used". |
| Is it possible to additionally insure the parcel? For the amount of .... | Is it possible to insure the parcel additionally? To the amount of .... |
| I still haven't received my shipped package. Can you initiate a search for her and receive insurance compensation? | I still haven’t got the sent parcel. Could you please initiate the search and insurance compensation? |
| This will help you avoid paying unnecessary customs fees. | This will help to avoid duties. |
Mediators
| Russian | English |
| Can you ship this item (s) to my friend in the USA who will then ship it to me? Is it possible? | Could you please send this item (s) to my friend in USA who will send it to me then? Is it possible? |
My friend (my partner company) in the USA:
|
My friend (my partner company) in USA:
|
| My friend (my partner company) will pay for the item (s) (via Paypal). | My friend (my partner company) will pay for the item (s) (via Paypal). |
| I will pay for the goods myself using Paypal. | I will pay for the item (s) myself via Paypal. |
Cancellation of the deal
The item is not received / does not match the description. Disputes. Refunds
| Russian | English |
| You promised me a full (partial) refund for the purchased item (s), but have not yet done so. May I ask why? When will you return? | You have promised me full (partial) refund of money for item (s) purchased from you, but you have not done it yet. Can I ask you why? When do you do the refund? |
| I am forced to leave you negative feedback, since the product (s) have not yet been received by me (the product received does not match the description). | I have to give you a negative feedback because I haven’t received the item (s) yet (the delivered item doesn’t not correspond with description). |
| Can you guarantee compensation for the return cost if the item I received does not match the description? | Do you guarantee the compensation of the return cost in case the item doesn’t correspond with description? |
| I purchased this item, paid for it with Paypal, but it still hasn't been received. | I have purchased the item, paid for it via PayPal, but I haven’t received it yet. |
| Please return the full amount paid to me as soon as possible. | Please refund me in full asap. |
| The product sent to me does not correspond to the description (broken), but it is very expensive to send it back to you, can I count on a partial (full) refund of the paid funds to my Paypal account? | The item delivered to me doesn’t correspond with description (it’s broken), but it’s too expensive to send it back to you. Can I ask for a partial (full) refund of money to my Paypal account? |
| The product that I purchased from you needs to be repaired. As I was informed at the service center, the repair will cost .... Can I count on a partial refund for the repair amount? (partial refund to my Paypal account)? | The item I have purchased from you needs to be repaired. In the service center I was told that repair will cost .... Can I ask for partial refund of money to the sum of the repair cost (partial refund of money to my Paypal account)? |
| The parcel contained the wrong product that I purchased. | In the parcel there was not the item I had purchased. |
| Unfortunately, I have to translate the dispute into a complaint. | Unfortunately, I have to turn the dispute into claim. |
| Do you accept returns from Russia (Ukraine)? | Do you accept return shipping from Russia (Ukraine)? |
Feedback exchange
Standard phrases for positive feedback
| Russian | English |
| Full, truthful product description. | The full and true description of the item. |
| Good price. | Good price. |
| Excellent communication. | Great communication. |
| I recommend to everyone. | I recommend everyone. |
| Nice to deal with. | It's a pleasure to deal with. |
| I will buy more. | I will purchase more. |
| True professional. | A real professional. |
| Goods match the description. | The item corresponds with description. |
| The goods were received as soon as possible. | The item was delivered very fast. |
| Great seller. | Great seller. |
Standard phrases for negative reviews
| Russian | English |
| I received an item that does not match the seller's description. | I have received an item that doesn’t correspond with the seller’s description. |
| Product has not yet been received. | I still haven’t received the item. |
| There was a delay in the dispatch of the purchased goods. | The sending of purchased item was delayed. |
| Bad communication. | Bad Communication. |
| The seller does not respond to letters. | The seller doesn’t reply to the letters. |
| Received a broken (broken) item (in bad condition). | I have received broken (smashed) item (in a bad condition). |
| The seller does not answer phone calls. | The seller doesn’t answer the phone. |
| The product is not original. A fake has been received. | The item is not original. I have received the fake. |
| The seller did not pack the item (s) well. | The seller has badly packed the item (s). |
| The size indicated in the description does not correspond to the size of the goods received. | The size mentioned in the description doesn’t correspond with the size of the item delivered. |
| Trades fakes (counterfeit goods). | He is selling counterfeit items. |
| Rude in communication. | He's rude. |
| Undisguised rudeness. | Bald-faced rudeness. |
| The seller insulted me. | The seller outraged me. |
| Scammer. | Swindler. |
| I do not advise dealing with him. | I advice to avoid him. |
| Sells a product without having it in stock. | He sells items that he doesn’t have. |
| The product was never sent to me. | He has never sent me the item. |
| The seller returned the money to me (part of the money). | The seller refunded me money (refunded a part of money). |
| The product received is in poor condition. Torn (dirty, broken). | The item delivered in bad condition. It's torn (dirty, broken). |
| Refused to return the money. | He denied to refund money. |
| Indicated in the customs declaration a different amount than was agreed. | In the customs declaration he specified different sum than was agreed. |
| I sent the product (s) in a different way than it was agreed (cheaper). | He sent the item (s) in a different way than was agreed (more inexpensive). |
| Introduced me to unnecessary expenses. | He put me to extra expense. |
