Mozilla does not see the government services plugin. How to fix Firefox

Optimization and automation gradually reached the CIS countries. Having foreign experience, the largest portal was created in the Russian Federation public services. Here is the largest database of information relating to various aspects of life. For comfortable and legal interaction with the portal, a special software module. What should you do if, when authorizing via digital signature, an error occurred: “The plugin is not installed” in State Services?

Reasons for failure

As a rule, this phenomenon occurs when using or updating the operating system, drivers, browser or plugin version. For obvious reasons, the actions of malware and viruses cannot be ruled out. Fortunately, dealing with the problem is very simple.

Fixes

So, the user will need to go through several simple steps: Uninstallation - Reinstallation - Configuration. This will bring much less hassle than other elimination methods. Let's look at each stage in turn.

Step one - uninstallation

Go to “Programs and Features” in the “Control Panel”.
We find in here « CryptoPro EDS…» .
Click "Delete".
Now we clear the cache. To clear the cache, you can use utilities like CCleaner.
Let's go to "History" browser you are using, clear it (make sure the cache is marked for clearing).
We restart the browser, or better yet, restart the computer.

Step Two - Rearrangement

To do this you need to download required file again - don’t be too lazy to do this, since the reason may be precisely installed version.
Go to the address: https://www.cryptopro.ru/sites/default/files/products/cades/demopage/cades_bes_sample.html or agree to download directly from the portal site itself.
Open the location of the file (important!), right-click on it, select "Run as administrator".
We install.

So, the module we need is installed and ready for use, but there is one more left important point.

Step Three - Setup

Add pages to the trusted/verified list. We go along the path to “Start”, and in the list of installed ones we find CryptoPro - press the right key.
In the menu that appears, we need “EDS Settings...”.
A browser window opens.
Here we add nodes.
After that, click “Save”.

By the way, read this article too: Can't check digital signature Driver Code 52 in Windows - solution

We will not delve into the settings of certificates; this should be done as standard. If the problem is not solved, then you need to configure the browser itself - obviously, the module is installed, but disabled.

Setting for Mozila Firefox:

Press the combination Ctrl+Shift+A.
In the menu on the left, select “Plugins”.
We find it in the list "Crypto Interface Plugin".
To the right of the inscription there is a setting. Select “Always enable”.
Restart the browser.

If you have new version Mozilla, then it’s better to roll back to the previous one. The developers have played with optimization and now a number of plugins are not supported in the new Firefox (for x64), including the Crypto Interface Plugin. It's best to use the x32 version.

Settings Google Chrome:

Press the combination Alt+F. Go to “Extensions”.
Check the box next to the “CryptoPro” plugin.
Restart the browser.

If this does not help, then additional settings for Google Chrome are required.

Press the combination Alt+F. Let's go to "Settings".
At the bottom of the window click "Show advanced settings".
In the personal data section, go to content settings.
For sections "Plugins", "Pop-ups", "Alerts" and set permissions for all these actions.

You can add pages personal account to exclude the sections “Plugins”, “Pop-ups”, “Alerts” in order to avoid the appearance of unnecessary advertising on third-party resources and other garbage.

Please note that if your browser does not open a tab for adding nodes, then use the standard one Internet Explorer. To do this, in the Start menu - Crypto-Pro, right-click on the item "Settings", select "Open folder with file". On « Digital signature setup…» in the window that appears, right-click, click "Open with...", select the desired browser.

For correct operation before installation current version plugin (available at the link) it is recommended to manually remove it previous versions plugin through the Control Panel, after closing all browser windows on the computer.

Attention! Before installing the plugin, it is recommended to manually empty the folder C:\Users\%USERPROFILE%\AppData\Roaming\Rostelecom\IFCPlugin . To do this, copy the path to the folder into the address bar of Explorer and delete its contents.

2. Mozilla Firefox

In order to set up Mozilla browser Firefox for working with electronic signature on the State Services portal, you must perform the following steps:

Install the State Services plugin.
Open Mozilla Firefox browser:

Attention! The plugin is supported by Mozilla Firefox versions 50.0 and above.

Allow extension installation / enable IFCPlugin Extension.

On first launch:

In the settings. Open the “Add-ons” section using the menu icon in the upper right browser window – “Add-ons”:

Go to the "Extensions" section:

Make sure that the IFCPlugin Extension is enabled (disabled status is displayed):

3. Google Chrome

In order to set up Google browser Chrome to work with electronic signatures on the State Services portal, you must perform the following steps:

Open Google Chrome browser:

Attention! The plugin is supported by Google Chrome versions 29.0 and above.

Enable the extension “Extension for the State Services plugin”.
When you launch the browser for the first time after installing the extension. Click “Enable extension”:

In the settings. Open the “Settings” section using the menu icon in the upper right window of the browser, select “More tools”, then “Extensions”:

Check the “Enabled” checkbox for the “Extension for State Services plugin” extension:

Attention! If the extension does not appear in the list installed extensions in the browser, you need to install it from the “Online store Chrome extensions» manually. To do this, copy the link:

https://chrome.google.com/webstore/detail/ifcplugin - extension/pbefkdcndngodfeigfdgiodgnmbgcfha?hl=ru&authuser=1 into the browser address bar and click “Install”:

To expand its capabilities, Yandex Browser is equipped with the function of connecting plugins. If you want to manage their work in a given web browser, then you are probably wondering where you can open them.

Since users often equate plugins with extensions, we will try to consider all possible options access to both plugins and add-ons.

Method 1: through browser settings (relevant for Flash Player)

On the menu Yandex settings There is a section that allows you to manage the operation of such a well-known plugin as Adobe Flash Player.

Method 2: Go to the plugin list

A plug-in is a special tool that does not have an interface, aimed at expanding the capabilities of the browser. If Yandex does not have a plugin to play any content on the site, the system automatically prompts you to install it, after which the installed components can be found in a separate section of the web browser.

In your Yandex web browser, go to the following link, which you must enter in the address bar:

browser://plugins

A list of installed plugins will be displayed on the screen, where you can manage their activity. For example, if you select the disable button near "Chromium PDF Viewer", the web browser, instead of immediately displaying the contents of the PDF file, will only download it to your computer.

Method 3: Go to the list of installed add-ons

Add-ons are miniature programs built into the browser that can provide it with new features. functionality. As a rule, add-ons are installed by the user himself, but in Yandex Browser, unlike many other web browsers, some interesting extensions are already installed and activated by default.

Method 4: Go to the advanced add-on management menu

If you noticed previous method going to the menu for displaying the list of add-ons, you probably noticed that it lacks features such as removing extensions and installing updates for them. But the advanced add-on management section exists, and you can get to it in a slightly different way.

Go to the following link in the Yandex Browser address bar:

browser://extensions/

A list of extensions will be displayed on the screen, where you can manage the activity of installed add-ons, completely remove them from the browser, and also check for updates.

Visual video on how to find plugins and update them

These are all the ways to display plugins in Yandex Browser for now. Knowing them, you can easily manage their activity and presence in the web browser.

) in the "Products" section -> "CryptoPro EDS Browser plug-in"

When you run the downloaded file, the system will prompt you to elevate your rights to system administrator. Installation without administrator rights is not possible.

After installation, be sure to restart your browser! Sometimes (in case using Chrome) a system reboot is required, because Closing all chrome windows does not unload the browser from RAM in all cases.

Additional settings for FireFox version 52.0 and later

Don't forget to install the plugin

For the plugin to work in FireFox starting from version 52, you must install the latest version of the plugin (at least 2.0.12888) (see) and a special extension for FireFox.

To install the extension, follow the link from your FireFox. After the transition, you will be prompted to install the extension for FireFox - you must confirm the installation by clicking Install.

Additional settings for FireFox versions up to 52.0, FireFox ESR (Error: The plugin is loaded, but objects are not created)

After installing the add-on, its launch is allowed only after confirmation by the user. You can allow the add-on to run either only for the current site or forever for all sites

Option 1: setting permission to use the add-on only for the current site (https://www.site)

When the error occurred: The plugin is loaded, but objects are not created Pay attention to the address bar - an add-on icon has appeared in it:

Click on this icon - you will be asked to run the add-on and remember permission to run the add-on for this site forever.

Option 2: setting permission to use the add-on for all sites

Open the page with installed FireFox add-ons

In the add-on list, find CryptoPro CAdES NPAPI Browser Plug-in and change its launch mode to “Always Enable”

Additional settings for Opera

Open the page that searches for an add-on to install:

Enter "CryptoPro" in the search bar - the extension "CryptoPro Extension for CAdES Browser Plug-in" will be found. Click "Add to Opera" to install.

Additional settings for Yandex browser

For Yandex browser you need to follow a procedure similar to the case with Opera.

Additional settings for Google Chrome: permission of installed add-on

If the add-on is installed successfully, the next time you start Chrome you will receive a message asking you to confirm the launch of the add-on

In this dialog, you must allow the use of the extension

Plugin installation rules CryptoPro CSP in Mozilla Firefox differ depending on the browser version - 52 and higher, or older.

Mozilla Firefox versions below 52

To sign documents in Mozilla Firefox:

Disable automatic update. To do this, go to “Menu” ⇒ “Settings” ⇒ “Additional” ⇒ “Updates” (Fig. 1).

Rice. 1. Location of update settings in Mozilla Firefox

Install version 51.0.1 from the official Mozilla Firefox website.

To install CryptoPro Browser plug-in you need to follow these steps:

Download the installation program from the official website of the Crypto-Pro company www.cryptopro.ru/products/cades/plugin and run the executable file.

2. In the installation window for CryptoPro Browser plug-in, click the “Yes” button (Fig. 2-a).

Rice. 2-a. Installing CryptoPro Browser plug-in

3. Wait for the installation to complete (Fig. 2-b).

Rice. 2-b. Installing CryptoPro Browser plug-in

4. Click the “Ok” button and restart the Internet browser (Fig. 2-c).

Rice. 2-in. Installing CryptoPro Browser plug-in

Important

After installing CryptoProBrowser plug- inyou need to check whether the add-on for working with the electronic signature CryptoPro EDS Browser plug-in for browsers is installed in your browser.

5. Open the browser, click the “Browser Menu” button, select the “Add-ons” section (Fig. 3).

Rice. 3. Browser menu

6. Open the "Plugins" tab. Opposite the “CryptoPro CAdES NPAPI Browser Plug-in” plug-in, select the “Always enable” option in the drop-down menu (Fig. 4).