VMware Russia. VMware vSphere Technical Support - vmware vcenter server enhancement levels and policies

Colleagues, I am glad to inform you that a meeting of the VMware community in Moscow is planned on June 26 this year.

In addition, we try to make this meeting convenient just for communication - so that there is an opportunity to discuss what is being done and how with colleagues, it can be very useful. ...

The meeting is free for participants, registration is required (registration form below).

Important! - we took into account the experience and feedback of the last year, and now we have drastically reduced the number of sponsors and sponsored reports, which were the most criticized.

The program, as usual, is still in the process of settling, but first there is already an understanding of who and what wants to tell:

There will definitely be Anton Zhbankov. Last year's report "VMware ESXi 5.1 Processor Scheduler" was unambiguously recognized as "the most furious and therefore interesting" report of the last meeting (in fact, I meet a person at work, we talk, we go to informal topics and here he told me "But you know this Anton, he I also gave a hell of a report that year ... ").
This time, the intensity of furiousness should increase, without sacrificing utility.

I will add more details closer to securing the agreements, in short:
-) details and experience with Virtual SAN;
-) discussion and discussion led by a person who implements "clouds" with his own hands.
-) the rest is being specified

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VMware vSphere is recognized as the most popular virtualization platform for building cloud infrastructure. Using this platform provides high level security, stable operation of business applications, the ability to implement cloud computing and full control of corporate assets. In addition, it reduces operating costs and greatly simplifies the management of geographically dispersed environments.

Levels

VMware vSphere is designed for organizations looking to virtualize their datacenters to deliver IT services. Given the importance of this platform, users of this product require high-quality technical support from experts.

VMware provides several levels of operation:

  • Basic. Provides technical support standard systems for 12 hours on weekdays.
  • Production. Production work environments are supported 24/7 for Severity 1 issues.
  • Business Critical. Personalized service delivered by a dedicated dedicated team.
  • Mission Critical. Provides priority 24/7 access to senior engineers.
  • Extended. Provides protection against security threats after product support is terminated.

Any of the above options can be purchased for a period of one to three years. At the request of the client, automatic renewal technical support. It should be added that VMware provides other types of services as well. Separately, we can note technical support for users testing products using Workstation, VirtualCenter, Fusion and other platforms.

Peculiarities

The main feature of VMware products, including vCenter, is the fact that they are not sold without support and subscription at least to the basic level. Purchasing technical support for at least one year is a prerequisite except for two cases:

  • vSphere Essentials is sold with only 1 condition - subscription to updates;
  • VMware SnS is purchased for a period of 2 months when all components of the virtual infrastructure are updated.

Advantages

Purchase latest versions VMware platforms have a number of advantages. First, it is worth noting the ability to control the I / O of the network in accordance with the existing business rules. Secondly, the required level of protection of virtual machines is provided. Third, it guarantees the continuous availability of applications, as well as the prevention of possible data loss in the event of a server failure.

Additionally, the following advantages of technical support in Moscow can be noted:

  • elimination of costs for additional replication solutions;
  • providing reliable data storage and the ability to prioritize storage access;
  • regular monitoring of the storage;
  • protection from the load of antivirus programs;
  • reducing the time spent on routine upgrades.

The VMware user must provide technical support specialists such as the administrator of the support service and VMware licenses.

VMware Workstation is a program designed for workstations that allows you to emulate stand-alone computer in a working operating system environment and work with it as with a normal system.

2018: Technological preview of VMware Workstation Pro 2018

ESXi Host / cluster view when connecting to vCenter Server- now added the Hosts and Clusters view, in which users can see not only virtual machine objects. For example, you can look at Datacenter> Cluster> Resource Pool> vApp.

2017

Final version of Workstation 14

On September 26, 2017 the VMware company announced the availability for download of the final versions of the VMware Workstation 14 virtualization platform.

Among the features of VMware Workstation 14:

  • Support for VMware Hardware version 14.
  • Guest and host OS support:
  • Guest VBS (Virtualization Based Security) support, including Device Guard and Credential Guard techniques.
  • Secure Boot technology - secure VM booting functions.
  • Virtual NVMe controller support.
  • Renaming virtual networks from Virtual Network Editor.
  • Management Features / ESXi Host Power Operations.
  • The built-in wizard can be used to import the VMware vCenter Server Appliance virtual appliance (separate workflow).
  • Network Latency Simulation and Packet Loss - You can simulate the behavior of a real network with link delays and packet loss.
  • Displaying the IP address in the VM console.
  • Disk space auto-cleaning function.
  • Scanning for the presence of VMs on disks.
  • Suspending Shared VMs when shutting down the host OS.
  • GTK + 3 UI based interface for Linux.
  • Virtual TPM 2.0 capabilities (used, for example, by BitLocker).

Workstation Tech Preview 2017

OS support

Guest VBS Engine

Added support for VBS (Virtualization Based Security) technology, which is available for Windows 10 and Windows Server 2016. This support is also expected to expand towards the final release.

Secure Boot technology

Secure Boot functionality has been adapted for desktop platforms as well.

Virtual NVMe support

Workstation takes advantage of the NVM Express (NVMe) controller, which is also supported in ESXi 6.5.

Renaming virtual networks

Virtual network adapters can be renamed in Virtual Network Editor. This feature is only available for Windows OS.

VSphere / ESXi Host Power Operation Management Features

VMware Workstation can manage VMware ESXi host servers and vCenter Server. These capabilities now include power operations (rebooting and shutting down hosts) and entering and exiting maintenance mode.

VCSA import

Using the built-in wizard, you can now import the VMware vCenter Server Appliance virtual module, which allows you to manage the virtual infrastructure of VMware vSphere.

Network Latency Simulation and Packet Loss Function

With the Network Adapter Advanced Settings, you can simulate real network latency and packet loss behavior for development and testing purposes.

Displaying the IP address in the VM console

2016: VMware Workstation 12.5

2014: VMware Workstation 11

One of the most notable innovations in VMware Workstation 7 is enhanced support for 32-bit and 64-bit versions of Windows.

The Flip 3D and Aero Peek features of Windows 7 are now fully utilized to display the status of virtual machines. Also, VMware Workstation 7 was the first product with full support for the Aero graphical shell on Windows 7 systems.

The list of 3D applications based on DirectX 9.0c Shader Model 3 and OpenGL 2.1 technologies that can be run in virtual Windows machines... For example, you can now play Half-Life 2 in a virtual machine running Windows 7.

For the convenience of developers, VMware Workstation 7 offers new integration tools with the popular Spring STS (Source Tools Suite) and Eclipse development environments. The virtualization platform is now fully integrated into the process of building applications in Java and C / C ++, and improved debugging technology with recording and replaying an application (Record Replay Debugging) helps to quickly find non-deterministic errors in the code.

The power of virtual machines that can be created in VMware Workstation 7 has been increased - now each virtual machine with a 32 or 64-bit operating system can contain up to 4 virtual processors and 32 GB of RAM. AES encryption of system images with a key length of 256 bits helps to secure virtual machines. List of supported operating systems in new version exceeded 200, of which support for systems such as Windows 7 was introduced for the first time, Windows Server 2008 R2, Ubuntu 9.04, and VMware vSphere 4 and VMware ESXi.

In addition, it should be noted the possibility of connecting images of virtual machines created using the Windows XP Mode technology, presented in industrial Windows versions 7 to run legacy Windows applications in an isolated virtual environment. Transfer is also supported license keys between platforms - now a developer can use one key in two operating systems: Windows and Linux.

The technology has undergone significant processing virtual printing- VMware Workstation 7 uses ThinPrint solutions. Unlike previous version VMware Workstation 7 offers full support for ALSA architecture for full-fledged work with sound in Linux systems and the ability to suspend a virtual machine - to pause it.

System requirements

  • Host and guest
  • Windows 7 Home Basic
  • Windows 7 Premium
  • Windows 7 Business
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Ubuntu 9.04
  • Red Hat Enterprise Linux 5.3
  • OpenSUSE 11.x
  • Mandriva 2009
  • SUSE Linux Enterprise 11.x
  • Windows 2008 SP2, R2
  • Windows Vista SP2
  • Debian 5
  • CentOS 5.3
  • Oracle Enterprise Linux 5.3
Technical support VMware vSphere - layers and policies.

Article:

VMware is the undisputed leader in the virtualization market today. Many customers who purchase its products are interested in technical support and update subscriptions for the most popular products VMware vSphere, VMware View and VMware Site Recovery Manager (SRM).

In this article we will try to explain all the main points regarding support and subscription to updates for VMware products (Support and Subscription services, SnS).

1. Terms of Sale for VMware Support Services.

VMware vSphere (including vCenter), VMware View, VMware SRM products are not sold without support or subscription. Requires purchase of support and a Basic or Production subscription for at least 1 year. But there are 2 exceptions:

  • VMware vSphere Essentials Edition is sold without support but requires a subscription to updates. Support is paid for individual incidents of contacting VMware technical support (per incident basis).
  • For some products, it is possible to purchase VMware SnS for a period of 2 months, but only in situations when the components of the virtual infrastructure are being upgraded. For example, you buy vCenter Foundation as part of the VMware vSphere Advanced Acceleration Kit and want to upgrade to vCenter Standard by building your infrastructure with vSphere Advanced Edition.

VMware support and subscription is purchased and licensed on the same basis as the products: if you purchased VMware vSphere for 4 physical processors of VMware ESX servers and a VMware vCenter management server, then you must purchase support for 4 CPU virtualization servers and vCenter server.

2. Language of communication with VMware support service.

VMware support is available in English only by telephone and e-mail... Get ready for this.

3. Types of VMware support.

Basic support for VMware vSphere and VMware View is of two types: Basic and Production. These two levels of SnS differ in response time to an incident depending on its severity (see the table at the end of the article). Basic support works in 12x5 mode, Production - in 24x7 mode (the latter is recommended for a production environment). Any of the support levels can be purchased for a period of 1 to 3 years.

In addition, the following types of VMware support exist:

  • Business Critical Support - For critical production environments where a dedicated support team is required
  • Developer Support - help with developing SpringSource applications, 12x5
  • Silver - Web Support for VMware Workstation, 12x5
  • Desktop Standard Support - VMware Fusion support for 10 or more licenses, 12x5
  • Per Incident Support - single incidents or their sets, 12x5
  • Subscription Services - Major and Minor Updates for VMware Products
  • Complimentary Support - Free Web support for VMware Workstation, VMware Fusion, VirtualCenter for VMware Server
  • Evaluation - independent work with resources for trial versions products
  • Beta - only Feedback from users testing products
  • tc Server Evaluation Support - 60 days web support for the Spring on VMware promotion

4. Roles of specialists involved in the process of dealing with incidents of technical support of VMware.

By customer:

  • The Support Administrator (SA) is the person who has the authority to submit technical support requests to VMware. The number of administrators depends on the purchased support package. For free support(for some products) there is only one such person.
  • VMware License Administrators - Primary and Secondary License Administrators, PLA and SLA. They are responsible for managing VMware licenses in the company (SAM) and receiving updates for the components of VMware products.

From VMware:

  • Licensing Support Team - These people are responsible for licensing matters and technical support contracts.
  • Customer Support Representative (CSR) - the person who answers the phone call to VMware technical support, logs your case, assigns it a number, and keeps a log of customer calls
  • Technical Support Engineer (TSE) - this person directly works with technical support requests and decides technical problems client

5. The process of contacting VMware technical support.

To start using VMware technical support services, you need to:

  • create an account on vmware.com
  • register the serial number of your purchased VMware product
  • prepare the necessary data (10-digit client number, a description of the configuration of your virtual infrastructure, log files, as well as collect diagnostic information about the VMware product)
  • contact VMware technical support and register an incident (support request) by phone or online on the VMware website

6. Submitting a request for VMware technical support via vmware.com.

To get started with technical support, use the recommendations described on the File a Support Request Online page.

The entire process of VMware technical support is shown in the video below:

7. Contacting VMware Technical Support by Phone.

This process is described on the File a Support Request by Phone page. A list of Toll-free numbers (toll-free) is available on the Support Phone Numbers page. For Russia, this is a number 810 800 24381044 .

To contact by phone, you will need the following information:

  • Your name and surname
  • The name of the company
  • Your phone number
  • Support request number (if you are already applying for an open incident)
  • Short description Problems

Your problem is usually answered in about 30 minutes.

8. Tracking open requests to VMware technical support.

You can view the history of open requests to VMware technical support on the View Support Requests portal.

There you will see all the events taking place with your calls:

9. VMware Support Incident Response Policies.

VMware defines four levels of incident severity:

Severity 1 (Critical)

There is a high probability of complete or partial loss or distortion of important information.
... Much of the functionality of the services has been lost.
... The flow of business processes is seriously disrupted.

Severity 2 (Major)

Operation is possible with some limitations, although performance over a long period of time can be significantly degraded.
... There is a risk of missing important tasks. The main and partial settings are affected.
... Temporary work is possible to bypass the problem.

Severity 3 (Minor)

Some components are malfunctioning, but applications can be used.
. Control points almost not endangered.

Severity 4 (Cosmetic)

This level implies non-critical problems, including errors in the documentation.

Based on the categorization of these incidents by level, VMware defines the following response policies for them:

Severity Production Basic Complimentary Incident Desktop Standard
Silver
Critical
(Severity 1)
30 minutes or less; 24x7 4 working hours 8 working hours 24 hours VMware ESXi per incident: 4 business hours

For all other products: 24 hours

4 working hours
Major
(Severity 2)
4 working hours 8 working hours 12 working hours 24 hours 24 hours 8 working hours
Minor
(Severity 3)
8 working hours 12 working hours 12 working hours 24 hours 24 hours 12 working hours
Cosmetic
(Severity 4)
12 working hours 12 working hours 12 working hours 24 hours 24 hours 12 working hours

A summary table of opportunities for all types of technical support is presented below:

Possibility Production Basic Developer Complimentary Per incident Desktop Standard
Opening hours 24x7x365 12 hours a day, Mon-Fri 12 hours a day, Mon-Fri 12 hours a day, Mon-Fri 12 hours a day, Mon-Fri 12 hours a day, Mon-Fri
Validity 1.2 or 3 years 1.2 or 3 years 1 year Workstation and Fusion 1.x & 2.x - 30 days;
Fusion 3.x - 18 months
Available for a year after purchase incidents 1.2 or 3 years
Product Updates Yes Yes No Yes Not available Yes
Product upgrade Yes Yes No Not available Not available Yes
Supported VMware Products All products except
VMware Fusion and Player
All products except
VMware Fusion and Player
SpringSource:
- SpringSource tc Server
- SpringSource Server products
- SpringSource Enterprise
- Hyperic HQ EE
- Apache Projects (Tomcat, HTTPD, ActiveMQ, etc.)
VMware Workstation and Fusion only VMware Workstation, Fusion, ESXi,
VirtualCenter for VMware Server (Version 1.4), ACE Starter Kit and vCenter Converter Standalone
VMware Fusion only
How to contact support Phone / Web Phone / Web Phone / Web Phone / Web Phone / Web Phone / Web
Support response method Telephone/
Email
Telephone/
Email
Phone / Web Email only Telephone/
Email
Telephone/
Email
Remote support Yes Yes Yes Not available Not available Yes
Accessing the VMware Site Yes Yes Not available Yes Yes Yes
Access to VMware Discussion Forums and Knowledge Base Yes Yes Not available Yes Yes Yes
Maximum number of Support Admins per contract 6 4 1 personal contract Not available Not available 4
Number of possible calls Not limited Not limited Not limited Not limited Packages of 1, 3 or 5 incidents Not limited

What are business hours for VMware technical support? This is the time determined in the table below by region:

If you need advice on purchasing or renewing VMware Support Services and Subscriptions, contact

In 2018, it grew at a much faster pace in dollars than the world average, the head of the company in Russia and the CIS Alexander Vasilenko told TAdviser. He preferred not to disclose the dynamics in absolute terms, but described the growth as “very aggressive”.

Global revenue of VMware in the reporting year, which ended for the company on February 1, 2019, was $ 8.97 billion, which is 14% more than a year ago. The rise was facilitated by the transition of VMware to a cloud business model, in which the vendor actively attracts partners.

And secondly, there is a feeling that customers have begun to relate to external cloud solutions with great confidence, Alexander Vasilenko noted in a conversation with TAdviser. If earlier they preferred to store almost everything on their own infrastructure, now this has changed.


This was influenced by both the psychological factor and the financial one: customers saw that through the use of cloud infrastructure it is possible to obtain economic benefits in one form or another. This is especially true against the backdrop of economic uncertainty, when customers are afraid to make risky large investments - to invest in physical infrastructure. Clouds allow you to distribute investments over time and pay only for the amount of resources that you really need at a particular point in time.

At the same time, the Russian market is influenced by political issues affecting the composition of the main players. For example, Amazon does not have a data center in Russia, which is why its market share cloud services not as big as in Western Europe.

Against this background, local players such as MTS, DataLine, Rostelecom, SberCloud and others have more room, says Alexander Vasilenko. Many of them understand that due to the political situation in the near future, global players are unlikely to come to the Russian market, and are actively developing. This is also supported by the VMware platform

One of the trends in the field of virtualization in Russia is the transition from basic virtualization to expanding the range of technologies that customers are implementing. So, for example, Vasilenko highlighted a fairly rapid adaptation of network virtualization technologies. At first, there were many pilot projects, but there were no mass implementations, and now the NSX direction (network virtualization platform) is becoming mainstream for both large and medium-sized customers. Also, customers are interested in hyperconverged systems, Kubernetes, etc.

Another trend, says Alexander Vasilenko, is a departure from component virtualization, when NSX, vSAN, basic virtualization, etc. were separate projects. Now more and more projects are being observed when VMware Cloud Foundation is being sold as the basis for the customer's platform. In Europe and the United States, this paradigm shift took place 2-3 years ago. VMware Cloud Foundation, from the point of view of the company, is the "operating system" for SDDC data centers (Software-defined datacenter, software-defined data center).

Following the global trend, another trend can be called the spread of the use of Kubernetes technology in Russian organizations - an open source platform for managing container applications and related network and storage components. In the Russian office of VMware, they say that Kubernetes is already available almost everywhere. From communication with customers, it follows that someone has already deployed, someone is planning, someone is actively developing. At the same time, Kubernetes is also being adopted by government agencies.

In October, despite not the simplest political and economic situation, TAdviser was also told about the increase in business volumes in Russia in another American company - Oracle. As with VMware, the cloud is an important growth driver for Oracle too. More details.

The demand for virtualization solutions in VMware is also noted in the segment of telecommunications companies. A major project for the company here was a virtualization project network services for one of the largest Russian operators, which began in 2016.

The VMware representative also notes the need for modernization in the Russian public sector, although here the process, in his opinion, is progressing a little slowly. Supporting the public sector VMware business in 2016 was a partnership with computer maker Aquarius, says Jean-Pierre Brular. It has become an OEM partner of VMware and provides virtualization software as part of its products.

From a product point of view, the sales driver in Russia is the vSAN storage virtualization solution, Brular added.

Jean-Pierre Brular notes that the level of sales in 2015, from which the company grew in Russia, was reflected in the growth rate of 2016. It will be difficult for the Russian team to maintain the same growth rates in 2017, he said.

2015: VMware is waiting for the big "unfreezing" of projects in Russia

Some time ago, sales of VMware in Russia in dollars decreased significantly, but now the situation is stabilizing, the vice president of VMware in the CEMEA region Luigi Freguia (Luigi Freguia) told TAdviser in October 2015. According to him, VMware is satisfied with the current performance of the Russian division in both dollars and local currencies.

Luigi Fregua believes that VMware in Russia is doing better in crisis than competitors

Specific data on the dynamics of the company's sales in Russia in 2014-2015 Fregois and the local division of VMware TAdviser refused to provide. Earlier speaking about intermediate results activities of VMware, its CEO Pat Gelsinger cited data that in the third quarter of 2014 the volume of orders in Russia decreased year-on-year by more than 50% due to geopolitical tensions. Later, according to the results of the second quarter of 2015, President and COO of VMware Carl Eschenbach noted that Russia remains a difficult region due to the economic situation.

Due to the devaluation of the VMware ruble in 2014-2015. faced with the "freezing" of projects from customers in Russia - their postponement or suspension for some period, told TAdviser, the head of the Russian division of the company Alexander Vasilenko. First of all, customers freeze long- and medium-term investment projects and see what they could do on their own, without an IT vendor. At the same time, projects in the regions are "frozen" more severely than in the center, says Vasilenko.

Alexander Vasilenko stopped providing data on the dynamics of VMware sales in Russia, referring to the fact that the company's information disclosure policy has become more stringent

He could not give an estimate of the scale of the "frozen" projects, but noted that in the 4th quarter of 2015 one can expect a large deferred demand for virtualization solutions due to such projects.

“Our projects are usually frozen last, because it’s easier for us to show the impact of the project“ head-on ”. We belong to the kind of companies that, even in a crisis, can reasonably explain to customers not only at the CIO level, but also at the CFO level and others why they need to buy our products, ”says the head of VMware in Russia.

Alexander Vasilenko also said that taking into account the difficult economic situation and the rise in product prices due to the rise in the dollar exchange rate, VMware at the end of 2014 developed special program for the Russian market, within which customers can purchase its products on special, more flexible terms.

He added that VMware technologies can be estimated at the total cost of ownership and calculated how much money will be saved due to virtualization, and usually these parameters overlap the costs that go to the acquisition of these technologies, even taking into account the depreciated ruble.

According to Vasilenko's observations, against the background of a difficult economic situation, the pace of virtualization in Russia has increased: "during the crisis, it is easier to convince the company's management that something needs to be changed." According to his estimates, on average in the Russian market, the level of server virtualization has exceeded 40% and is approaching 50%. In companies with more than 1,000 IT users, this figure can be even higher - up to 80%.

Against the backdrop of the crisis, according to Vasilenko, customers began to pay more attention to solutions based on open source software as an alternative to vendor products. At the same time, he believes, it is an illusion that such software is absolutely free: in reality, it may turn out that additional development will cost more than buying proprietary solutions. In addition, there is a need for the costs of specialists who can support open source software solutions. He added that in many cases, customers use open source software and VMware technologies in projects.

2014: Growth of demand for software of virtualization in regions

In 2014, there was a significant increase in demand for virtualization solutions in Russian regions, and therefore, during this period, the share of regional business in general structure of the company's revenue, the head of the Russian office of VMware told TAdviser Alexander Vasilenko in February 2015.

According to him, if you look at the top 10 VMware projects in the implementation of virtualization technologies for end users in Russia in 2014, then three of these projects are in the regions, while a year ago all ten projects were in Moscow and St. Petersburg. At the same time, even St. Petersburg accounted for a small share of them, says Vasilenko. The largest regional projects at the end of 2014 projects took place in the telecom sector and the banking sector.

Alexander Vasilenko also told TAdviser that in 2014 in the Russian office of VMware a special structure was allocated, which is engaged in regional development, and there were virtual offices in Novosibirsk, Yekaterinburg and St. Petersburg. If earlier business development in all regions was carried out from Moscow, now local representatives have appeared in these cities.

In 2014, VMware acquired virtual offices in Novosibirsk, Yekaterinburg and St. Petersburg. The company still has physical offices only in Moscow, Kiev and Alma-Ata.

Earlier, in 2014, the company told TAdviser that the demand in the regions is growing both for solutions for basic, server virtualization, and for software for managing and securing private clouds, which is installed on top of the main platform, and for products for desktop virtualization ...

The company called the increase in demand for virtualization software in the SMB segment especially noticeable. As for the industries with the highest sales growth, these include the financial and telecom industries, as well as the public sector.

Among the reasons for the increase in demand, according to the company's representatives, is the high level of technology saturation in Moscow and St. Petersburg; now the regions are being "pulled up" to the level of these cities.

In addition, a very large number of customers in the regions have previously used free demo licenses for VMware software, which provide functionality up to a certain level. Now, when they needed more complete functionality, they started purchasing solutions, and this became noticeable in the volume of license sales.

2013: Growth rates of sales of VMware in Russia approach the global ones

By the end of 2013, Vmware expects revenue growth in Russia at the level of 20-25%, said the head of the Russian representative office Alexander Vasilenko in October 2013. At the end of 2012, the company reported a growth in turnover in the region at the level of 50%, and in 2011 it announced a growth rate of about 100%.

In absolute terms, VMware does not disclose local revenue. The company's global turnover in 2012 amounted to $ 4.61 billion, an increase of 22%. In 2011, the company's revenue grew by 32%, and by the end of 2013 it is expected to increase by 14-16%.

Alexander Vasilenko associates the decline in sales growth rates in Russia and their approaching global ones with two main factors: the saturation of the Russian market with virtualization tools, as well as with a general strong slowdown in the IT market in Russia.

At the same time, Russia remains the fastest growing market for VMware in the EMEA region (Europe, the Middle East and Africa), he notes. He cites Turkey as an example of another of the fastest growing markets in the region.

The indicators of the company's global business are determined, among other things, by extensive growth - entering new markets, notes the CEO of VMware in Russia. When they run out, there will be less growth, he adds.

A year earlier, VMware Co-President of Operations Karl Eschenbach(Carl Eschenbach) said that in 2-3 years he sees Russia in the top three leaders in EMEA in terms of revenue for VMware. Alexander Vasilenko believes that this will not happen in the near future: "If we take, for example, such countries as Germany, Great Britain, France, then we do not even come close to them economically, since the share of IT in GDP in Russia is much lower."