After customs clearance, the package. Decoding the statuses of international postal items

Nowadays, it is popular to make purchases via the Internet, it is considered especially profitable to buy Chinese goods, since they have a very attractive price and in terms of quality, Chinese goods are no longer inferior to any others. Most often, they buy on Ali: clothes, shoes, accessories, cosmetics, small appliances, household goods.

It so happens that the parcel does not arrive for a very long time, and the dispatch status says “released by customs”. How long to wait for such a package?

Now cases of delays in parcels from abroad at customs are a frequent occurrence and this happens to every third person. What are the reasons for this misunderstanding?

Exceeding the permissible limit for the cost of a parcel;
Problems with documents

If the parcel is delayed by customs, the wait can be seriously delayed and you run the risk of being left without the long-awaited product at all.

How to track a parcel

You go to Ali and make a purchase of the product you like. After paying for it, you choose a delivery service through which the goods will be delivered to you. That is, find the "Delivery" menu to the right of the product image and click on "delivery from your country". Next, you can see a menu where the available delivery services will be displayed.

Here you select the service that suits you, we will talk about them and their features below. But, pay attention, if the status "released by customs" is worth more than days - you need to contact the administration of the service or Ali to resolve this issue.

EMS is the world's largest delivery service

Across this system delivery, you can get the package from Ali. What is its difference from other companies, advantages and disadvantages. The first advantage is a representative office in Russia - EMS Mail Russia.

One of the services for tracking parcels with EMS Russian Post is Postal Ninja. Here you can track your parcel by track number.

The EMS representative office in Russia delivers the parcel in the same way as it was sent from China, so the risk of confusion and delays is practically excluded. Here are some more important features of the service:

the delivery service is mobile;
affordable price;
delivery of poski by courier to your home;
it is possible to pick up the parcel at the post office;
permissible weight - 31kg.

If you use the EMS delivery service and your parcel is detained at customs, here's what you need to do and what to look for:

the parcel can be registered at customs for no more than 10 days;
regarding the delay, you can contact directly the Russian representative office of the company.

China Post (China Post)

The state postal operator provides services for domestic and international delivery of parcels, which has a developed system of mail processing points throughout China. The largest centers are located in: Beijing, Shanghai, Shenzhen and Guangzhou. Here is a list of the important features of China Post:

Due to the heavy workload, the processing of your order may take from 7 days to 1 month;
China Post cooperates with many small online stores and large trading platforms such as: Aliexpress, eBay, TaoBao.

It is important to understand that when filling out a message on this service, it is assigned a tracking number, but it will be impossible to track its movement after passing the Chinese border.

DHL is a German logistics company

Works all over the world, delivering parcels from different parts of the world. Has its own representative office in Russia and is a customs broker. One of the sorting centers of the company is located in the south, as well as in the center of Moscow.

Due to the tightening of work requirements, DHL has suspended the delivery of goods in Russia, with the exception of some stores, the list of which also includes Aliexpress.

You can track a parcel sent using this logistics company using the track24.ru tracking service. Here you will see how many points and how long it takes for your product to pass before it gets into your hands and where it is at the moment.

If the parcel got to the Vnukovo customs office, this process will also affect this service. You will see when your product has been accepted, processed and finally received the status “released by customs mr lc vnukovo”.

It should be noted that 102976 Sharapovo is the location of the Vnukovo international postal exchange. Therefore, it was released by the customs of Sharapovo, which means that the parcel has successfully passed customs control and from that moment the established deadlines for sending across Russia begin to operate.

Delivery EPACKET

Very convenient delivery service in China. Its main advantage is that delivery through the territory of China to the Russian border is very fast, thanks to the internal cooperation agreements of the company and corporate ethics. Upon reaching the border, the parcel is handed over to the Russian Post.

If the goods are delayed at customs, information can only be obtained from the store that sent it to you. It is possible to track a parcel by its track number, but if the dispatch status is not updated for a long time, then you can only ask questions to the store from which you made an order.

but this way sending is one of the cheapest and fastest available on Ali. Many users of the online store use the services of this logistics company.

Now you know what the status "released by customs" means, and how you can find out Additional information about the dispatch and timing of receipt of your goods. Also, we figured out how long to wait, how to track the parcel and where to go in case of its delay.

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Delivery to the addressee

Handing over to the recipient

Means actual receipt mailing by the recipient indicated in the mailing.

Flew to destination country

The postal item will be handed over to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Departed from the airport

The next status will not be displayed immediately upon arrival at the airport of the country of destination, but after the postal item arrives and is accepted (unloaded, processed and scanned) by the postal service.
This may take 3 to 10 days.

The postal item departed from the airport of the country of origin and is being sent to the country of destination.

After the parcel leaves the territory of the sender's country and enters the country of destination, such items are re-marked with untraceable track codes and are no longer tracked.

When the parcel arrives at your post office, you will receive a paper notice, with which you must come to the post office and receive the parcel.

Issued by customs

The customs clearance procedure has been completed, in the near future the postal item will be handed over to the post office of the country of destination for further delivery to the recipient's side.

Ready to ship

Means that the postal item is packed, labeled and will be sent as soon as possible.

Detained by customs

This operation means that the postal item was detained by the FCS employees for carrying out measures to determine the purpose of the postal item. Upon receipt of goods in international mail within a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in terms of such excess, it is necessary to pay customs duties and taxes using a uniform rate of 30% of the customs value of goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the IGO is absent or does not correspond to the actual ones, this significantly increases the time spent on processing the items, since it becomes necessary to conduct customs inspection and document its results.

Submission

The parcel was sent to the wrong index or address, found an error and redirected the parcel to the correct address.

Import of international mail

The operation of receiving a shipment in the recipient's country.

All mail arriving at the site Russian Federation with flights, begins his journey in the aviation department of mail transportation (AOPP) - a special postal warehouse at the airport. Within 4-6 hours from the plane, the shipments arrive at the AOPP, the containers are registered, their integrity and weight are checked. Mail is registered in an electronic database. When registering, a barcode is scanned, data is entered about where the container is addressed (for example, MMPO "Moscow"), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of AOPP.

The next operation after export from the country of origin, which is reflected on the site when tracking the shipment, is import to the country of destination. The import information appears after the shipment is handed over by the carrier to the postal operator of the country of destination. Operation "Import" means that the shipment entered the territory of Russia and was registered. International shipments arrive in Russia through the International Postal Exchange (MMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of the city where exactly the international shipment will arrive depends on the country of the sender. The choice depends on the availability of regular flights and free carrying capacity in one direction or another.

Unsuccessful attempt of delivery

It is assigned if the postal operator reported that an attempt was made to deliver the item to the recipient, but for some reason the delivery did not take place. This status does not reflect a specific reason for non-delivery.

Options for further action:

New delivery attempt
The parcel will be deposited on demand or until the circumstances are clarified
Return to sender

What to do if this status is received:

It is necessary to contact the post office delivering the shipment and find out the reason for non-delivery.
It is necessary to independently contact the post office to receive the shipment without waiting for a notification.

Treatment

Processing at a waypoint

The parcel arrived at one of the sorting centers for processing and further shipment to the recipient.

Processing in sorting center

The Processing status in the sorting center is assigned during the delivery of the item through the intermediate sorting centers of the postal service. In sorting centers, mail is distributed along trunk routes. Parcels are reloaded from one transport to another, for further shipment to the recipient.

Processing completed

Generalized status, meaning the completion of the processing of the mail item before sending it to the recipient's side.

Awaiting delivery to the post office

Means that the postal item is packed, labeled and will be sent as soon as possible.

Awaiting shipment

Means that the postal item is packed, labeled and will be sent as soon as possible.

Awaiting quality control

Means that the package has not yet been completed and is in the seller's warehouse, awaiting content verification before shipment.

Shipment operation completed

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is on its way to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure is completed, the postal item has been handed over to the post office of the country of destination for further shipment to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards the logistics company or the post office.

Cancellation of shipment

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to terminal

The package is sent to the postal terminal at the airport for loading on the plane and sending to the country of destination.

Shipment ready to ship

Means that the postal item is packed, labeled and will be sent as soon as possible.

Sent by

Generalized status, meaning the sending of a postal item from an intermediate point towards the recipient.

Sent to Russia

The postal item will be handed over to the Russian Post for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Shipped to destination country

Mailing in the process of transferring to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Note!
The next status will not be displayed immediately, as soon as the parcel is in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the place of international postal exchange.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your package to the local post office.

Transferred for storage

Means the arrival of the item at the post office (OPS) of the recipient, and transfer to storage, until it is delivered to the recipient.

As soon as the shipment arrives at the department, employees issue a notice (notification) that the shipment is at the department. The notice is given to the postman for delivery. Delivery is carried out on the day the shipment arrives at the department or the next day (for example, if the shipment arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Transferred to customs

In the country of the sender

In the recipient country

Plane loading

Loading on the plane before departure to the country of destination.

Loading into transport

Preparation for shipment is complete

Means that the postal item is packed, labeled and will be sent as soon as possible.

Preparing for shipment

Means that the postal item is packed, marked for further shipment.

Export preparation

Packaging, labeling, container loading and other procedures required for shipment to the country of destination.

Left the airport

In the country of the sender
The postal item departed from the airport of the country of origin and is being sent to the country of destination.
The next status will not be displayed immediately upon arrival at the airport of the country of destination, but after the postal item arrives and is accepted (unloaded, processed and scanned) by the postal service. This can take from 3 to 14 days.

In the recipient country
The postal item is delivered to one of the places of international postal exchange for subsequent import operations.

Left the international sorting center

The postal item was sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Left the place of international exchange

The shipment left the place of international postal exchange and then goes to the sorting center. From the moment the shipment left MMPO, the delivery times for shipment within Russia begin to operate.

According to the information received from the Russian post office, the status "Left the place of international exchange" can last no more than 10 days. If, after 10 days, the status has not changed, this is a violation of the delivery time, which can be reported to the Russian post office by phone 8 800 2005 888 (free call), and they begin to respond to this application.

Left the mail terminal

The postal item left intermediate point its route, and is directed towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left the sorting center

The postal item has left the sorting postal center and is headed towards the recipient.

Left Sorting Center ShenZhen Yanwen

The postal item has left the sorting center of the logistics company Yanwen Logistics and is heading towards the recipient.

Left the country of transit

The postal item has left the country of transit and is directed towards the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Left the transit country

The postal item left the sorting center in the transit (intermediate) country, was sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Received information about the mailing

Received information about the mailing in in electronic format

Means that the seller has registered the postal item (track code) on the website of the postal (courier service), but in fact, the postal item has not yet been transferred postal service... As a rule, from the moment of registration to the moment of the actual transfer of the parcel, it can take from 1 to 7 days. After sending the parcel, the status will change to "Receiving" or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further shipment to the recipient.

The postal item is registered

Means that the seller has registered the postal item (track code) on the postal (courier service) website, but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration to the moment of the actual transfer of the parcel, it can take from 1 to 7 days. After sending the parcel, the status will change to "Receiving" or similar.

Arrived

Generalized status, meaning arrival at one of the intermediate points, such as: sorting centers, post terminals, airports, ports, etc.

Arrived at the airport

The package arrived at the airport for unloading, loading, processing and further shipment to its destination.

Arrived at the international sorting center

Came to the place of delivery

Means the arrival of the shipment at the recipient's post office (OPS), which must deliver the shipment to the recipient. As soon as the shipment arrives at the department, employees issue a notice (notification) that the shipment is at the department. The notice is given to the postman for delivery. Delivery is carried out on the day the shipment arrives at the department or the next day (for example, if the shipment arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Arrived at the place of international exchange

Means the arrival of a mail item at an intermediate post office for sorting, route selection and sending to the recipient.

Arrived at the post office

Means the arrival of the postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

Means the arrival of a mail item at an intermediate post office for sorting, route selection and sending to the recipient.

Arrived At Sort Facility ShenZhen Yanwen

Means the arrival of the mail item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, route selection and sending to the recipient's side.

Arrived at the sorting center of the destination country

The postal item has arrived at the sorting center of the country of destination for subsequent import / export operations.

Arrived in the destination country

The postal item has arrived in the country of destination at the place of international postal exchange for subsequent import / export operations.

Arrived in a transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further shipment to the recipient.

Arrived at the processing center small packages

Means the arrival of the parcel at the mail distribution center, for sorting, route selection and sending to the recipient.

Arrived at the warehouse

Arrived at the carrier's warehouse

The parcel arrived at the warehouse for unloading, labeling, processing, loading and further shipment to its destination.

Arrived at the terminal

It means arrival at an intermediate terminal for unloading, loading, processing and further shipment to the destination.

Arrived on the territory of the Russian Federation

The postal item arrived on the territory of Russia for further import and sending to the recipient's side.

Reception

Means that the foreign sender (seller) brought your package to the local post office. At the same time, he filled in all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is in the check (or receipt) issued when the mail is received. Operation "Acceptance" shows the place, date and country of receipt of the shipment. After receiving the parcel, it moves on its way to the place of international exchange.

Reception at the customs service of the country of destination

The status means that the shipment was transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different areas. Shipments with merchandise attachments undergo X-ray control. By the decision of the customs officer, the postal item can be opened for personal control, the reason for personal control can be a violation of property rights, a commercial party, orientation to the party, where it is possible that there may be substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which an act of customs inspection is drawn up and attached to the item.

Admission to customs

In the country of the sender
The postal item has been handed over to the customs service of the sending state for inspection and other customs procedures. If the package will be tested customs is successful, then it will be sent to the country of destination.

In the recipient country
The status means that the shipment was transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different areas. Shipments with merchandise attachments undergo X-ray control. By the decision of the customs officer, the postal item can be opened for personal control, the reason for personal control can be a violation of property rights, a commercial party, orientation to the party, where it is possible that there may be substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which an act of customs inspection is drawn up and attached to the item.

Admission to customs

In the country of the sender
The postal item has been handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

The parcel has arrived at one of the sorting centers and is being processed. After a while, the parcel will leave the sorting center for further shipment to the recipient.

Customs clearance

Transportation of postal items from one sorting center to another, in the direction of the recipient. On average, an export operation takes 7 to 14 days, but sometimes this operation can take up to 60 days.

Export (content check)

The postal item has been handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

On average, an export operation takes 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the "Export" status, then you cannot track it (find out what exactly is happening to it), only at the import stage you will be able to see your shipment and monitor its further movement. Transit use and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but did not receive the "Import" status, then the sender must contact the post office and submit an application for search.

Export, processing

Means the actual dispatch of the postal item to the country of destination.

The "Export" status includes the transfer of a parcel to a foreign carrier, which transports it to the MMPO of the country of destination by land or air transportation. As a rule, this status is the longest and the transition to "Import" may take some time. This is due to the peculiarities of the routes of flights and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50-100 tons.
On average, an export operation takes 7 to 14 days, but sometimes this operation can take up to 60 days.

Electronic registration mailing

Transferred to customs

The consignment is transferred to the FCS - Federal Customs Service for processing all the necessary customs documents for sending parcels to the final destination addresses. Depending on the types of shipment, they are sorted and transferred to different sections for control. If the shipment contains merchandise attachments, it must undergo a special scan.

The customs officer can open the postal item to inspect the parcel personally only if there is a possible violation of property rights or there are items or substances prohibited for shipment. If the parcel has been opened, an act of customs inspection is drawn up and attached to the shipment.

Customs clearance completed

If the FCS did not reveal anything prohibited for shipment, it returns the shipment back to the Russian Post. The parcel is assigned the status that Customs departure completed. The customs authorities work on the basis of MMPO. In order to check the huge volume of all arrived shipments in time, the customs works around the clock. Each customs representative is assigned two postal operators for assistance.

Detained by customs

The parcel was detained by the customs service for further determination of the purpose of the mail. If the customs value of goods in international parcels within a month exceeds 1000 euros or the total weight is more than 31 kg, you must pay customs taxes in the amount of 30% of the value of the goods. In the absence of information about the goods in the international mail or the information does not correspond to reality, the time for registration increases. Customs inspection is carried out and the necessary documents are drawn up based on the results.

Left MMPO

The international postal item has left the place of international postal exchange and is sent to the sorting center, depending on the region and place of final destination of the parcel. As soon as the parcel has left MMPO, the delivery times across the territory of Russia become relevant

A complete list of decryption of the statuses of international mailings on our website site

Parcel delivered

The record means that the recipient has received the postal item.

Parcel returned

The postal item has been received by the sender. The main reason for the return is the expiration of the retention period, and the reason may also be an incorrect address or the name of the recipient.

The parcel is returned to the sender

The postal item has been sent back to the sender. The reason may be an incorrect address or name of the recipient, expiration of the storage period, or another circumstance.

Parcel information received

The sender (seller) assigned a number (track code) to the postal item on the website of the postal (courier service), but the parcel has not yet been accepted at the post office. It can take up to 10-14 days from the moment of registration to the moment of the actual dispatch of the postal item.

Arrived at the destination

The postal item arrived at the post office (OPS) of the recipient. Further, the FSA sends a notice (notification) to the recipient's address that the shipment is at the department.
This status means that the recipient can independently apply to the GPT to receive the shipment without waiting for a notification.

Arrived at customs

By the decision of the customs inspector, the postal item can be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial batch, the fact that there is no customs declaration (filled in incorrectly). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection certificate is drawn up and attached to the item.

Left customs

Package accepted

The postal item is accepted for processing at the local post office from the sender (or seller). It has been assigned a unique identification number (track code, tracking number), by which you can further track the location of the shipment.

Unsuccessful attempt of delivery

This entry means that the postal operator reported an attempt to deliver the postal item to the recipient and for some reason the delivery did not take place.
Upon receipt of this status, you must contact the post office delivering the shipment and find out the reason for non-delivery, or independently contact the post office to receive the shipment without waiting for notification.

On the way - Transit point

The postal item arrived at one of the sorting centers of the transit country for processing and further sending to the recipient.

Tracking resumed

For a long time, the statuses of the mail item were not updated, and after this period, new tracking information appeared.

The tracking code of the parcel has changed

The postal item has been assigned a new track code. This usually happens when the parcel is transferred to another postal service for processing and further sending to the recipient.

Delivery service changed

The postal item has been transferred to another postal service for processing and further sending to the recipient.

Arrived at the customs of the country of departure

After sorting, all parcels are sent to customs inspection, where they pass through an X-ray machine.

By the decision of the customs inspector, the postal item can be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial batch, the fact that there is no customs declaration (not fully completed). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection certificate is drawn up and attached to the item.

Left the point of receiving the parcel

This status means that the parcel was sent along the recipient's delivery route.

Left the customs office of the country of departure

Customs checked the item and returned it to the postal service.

The package is being prepared for shipment to the country of destination

This entry means packaging, labeling, loading into a container and other procedures necessary for sending the mail item to the country of destination.

Transferred to the postal service

The postal item was handed over to the local postal service for processing and further sending to the recipient.

Parcel issued for delivery

The postal item arrived at the post office, the postman received a notice of the arrival of the item for delivery to the addressee.

The record may mean that a parcel has been sent to the recipient's address for home delivery, or a notice of the receipt of the parcel has been sent to his address.

The package is being prepared for delivery

Means the receipt of the postal item at the recipient's post office, which must deliver the item.

Information about further statuses is not provided

The postal item was sent with a track code (tracking number) that is not tracked on the recipient's territory.

Problems at customs

The postal item was detained by the customs authorities to carry out measures to determine the purpose of the postal item.

When receiving goods in international mail within a calendar month, the value of which exceeds 1000 euros and (or) the total weight of which exceeds 31 kilograms, it is necessary to pay customs duties, 30% of the customs value of the goods, but not less than 4 euros per 1 kilogram of their weight.

If information about the goods sent by mail is absent or does not correspond to the actual ones specified in the customs declaration, then it becomes necessary to conduct a customs inspection and document its results, which significantly increases the time spent on processing the items.

Error in the route of the parcel, the parcel will be redirected to the correct address

The parcel was sent to the wrong index or address, found an error and redirected the parcel to the correct address.

Package in transit

A status indicating that the postal item has been sent to the recipient's address.

The package has not yet been received from the sender

The seller registered the postal item on the website of the postal (courier service), but in fact the postal item has not yet been transferred to the postal service.

Tracking paused

After last update a lot of time has passed in tracking the postal item. And because of this long interval, the track code will not be automatically tracked. Also, the delivery service could inform that further tracking of the postal item will be stopped after it leaves the territory of the sender's country and enters the country of destination.

Generalized status, which may imply return, dispatch, temporary storage and other status.

On the way - Left the waypoint

The postal item was sent from an intermediate post office and is directed towards the recipient.

On the way - Arrived at the waypoint

The postal item arrived at an intermediate post office for sorting, route selection and sending to the recipient.

Export from the country of departure

Means the actual dispatch of the postal item to the country of destination.

The postal item is handed over to a foreign carrier, which, by land or air transportation, delivers it to the place of international postal exchange (MMPO) of the country of destination. The “Export” status is the longest and the transition to the “Import” status may take some time due to the choice and agreement of the most optimal (cheapest) route for the carrier of delivery of your mail item. At this stage, neither the sender nor the recipient can track the exact movement of the shipment over the Internet.
An export operation takes an average of 7 to 14 days, but sometimes this operation can take up to 60 days.
If more than 2 months have passed since the moment of receiving the “Export” status, and there are no visible changes and the postal item has not received the “Import” status, then the sender must contact the post office and submit an application for search.

The package has been added to the site
Means that the parcel does not yet have any status either from the mail of the sending country or from the mail of the recipient country.

Information about the parcel arrived electronically
The seller assigned a track number to the parcel and registered it on the mail website. But the parcel has not yet been delivered to the post office.
It may take from 2 to 14 days before it starts being tracked.

Received by mail
The package arrived at the post office, i.e. the seller brought it to the post office, there it was registered and sent to the recipient.

Transferred to customs
The postal item has been handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

Customs clearance completed, released by customs
If the parcel has passed the customs check successfully, then it will be sent to the country of destination.

Left mail (Export)
Operation "Export" means that the shipment has been handed over to the carrier. The delivery time from export to import is usually the longest and it can take quite a long time before the postal item arrives at the territory of the recipient country.
Reasons: transit routes of flights, gaining a certain weight for sending by cargo planes. For example, China and Singapore transport mail by cargo planes that can carry a weight of 50 to 100 tons. While the shipment is in export, neither the country of the sender nor the country of the recipient can track the shipment on the Internet.
Delivery terms international shipments between export and import not established (not regulated by documents). The delivery route is determined by the country of origin of the shipment, depending on the existing agreements with air carriers and the availability of carrying capacity. During delivery, transit flights are used, which leads to an increase in transportation times and the time between export and import operations.

Import
The parcel is registered in the country of destination. The period of 30 days between export and import is normal.

Transferred to customs
The status means that the shipment was transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different areas. Shipments with merchandise attachments undergo X-ray control. By the decision of the customs officer, the postal item can be opened for personal control, the reason for personal control can be a violation of property rights, a commercial party, orientation to the party, where it is possible that there may be substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which an act of customs inspection is drawn up and attached to the item.

Detained by customs
This operation means that the postal item was detained by the FCS employees for carrying out measures to determine the purpose of the postal item. Upon receipt of goods in international mail within a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in terms of such excess, it is necessary to pay customs duties and taxes using a uniform rate of 30% of the customs value of goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the IGO is absent or does not correspond to the actual ones, this significantly increases the time spent on processing the items, since it becomes necessary to conduct customs inspection and document its results.

Customs clearance completed
This operation means that the customs have checked the shipment and returned it to the Russian Post. In many MMPOs, customs work around the clock: this is the only way to check the colossal volume of incoming mail from abroad in due time. Each customs officer is assisted by two postal operators.

Left MMPO (place of international postal exchange)
The shipment left the place of international postal exchange and then goes to the sorting center. From the moment the shipment left MMPO, the delivery times for shipments across Russia begin to operate, they depend on the type of shipment http://www.russianpost.ru/rp/servise/ru/home/postuslug/termsdelivery

Arrived at the sorting center / Left the sorting center
After leaving the IMPO, items through large sorting centers of postal services follow through the territory of the recipient country to their destination. In the sorting center, mail is distributed along the main routes of the country. The parcels are again sealed in containers and sent to the place of delivery, to the waiting recipient.

Arrived at the place of delivery
The shipment arrived at the recipient's post office (OPS). As soon as the shipment arrives at the department, employees issue a notice (notification) that the shipment is at the department. The notice is given to the postman for delivery. Delivery is carried out on the day the shipment arrives at the department or the next day (for example, if the shipment arrived at the department in the evening).

Dosyl. Submission.
Submission - the parcel was sent to the wrong index.
Dosyl - found an error and redirected the parcel to the correct address.