To track your parcel, you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The projected delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses on English language, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel "the item pre-advised" / "Received email notification" does not change for several days, this is normal, you can read more details by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go on different routes, different ways, can wait for sending by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses for 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order to appear new status, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)

You can track your Austrian Post parcel by tracking number in Russian at. Add Austrian Post track numbers to your personal list and get up-to-date information about the movement of your parcels.

Austrian Post - state postal service Austria, providing the delivery of international mail and domestic correspondence for individuals and legal entities. It also provides urgent postal services and delivers EMS items. Austrian Post's EMS shipping rates will be higher, but it's justified high speed delivery.

You can list two types of general prohibitions and restrictions that are common to all postal services: by weight and size, and by content. The official Austrian Post website has all the information you need. The available types of shipments, as well as possible restrictions on the transfer of goods, also depend on the recipient country.

What are the Austrian Post track numbers

Parcels and courier shipments are shipped with the Austrian Post tracking number to see how the package is moving. The sender may not register small packages and letters, then he will not have a track number.

Austrian Post tracking number format looks like this:

• RA123456785AT - for registered small packages from Austria up to 2 kg the first letter is always R, from the word Registered;
• CD123456785AT - the tracking number for Austrian Post parcels weighing up to 20 kg always starts with the letter C;
• EE123456785AT - EMS fast shipping starts with E.

In the structure of the track number, in accordance with the international UPU format, letters and numbers have a semantic meaning:

• The first letter R / C / E - indicates the type of shipment. The Austrian Post track number starting with the letter R (Registered) is assigned to registered small packages;
• 123456785 - this number ensures the uniqueness of the number;
• AT - indicates the country of the postal service.

Austrian Post Parcel Tracking

Using the track number, you can find a parcel from Austria and find out in which sorting center it is located, when it went through export and import, and arrived at the post office.

The recipient can make sure that it was sent by the status “Receiving a shipment”. Then the Austrian Post parcels for processing go to sorting center, where they are distributed and sent to the point of international postal exchange. Austrian Post shipments are cleared through customs and transferred to the designated postal operator in the recipient country. This is reported by the tracking status "export". And after import, approximately the same path is already passed in the recipient's country. The latest tracking status notifies that the package has been delivered.

The mail horn has long been necessary for letter carriers to inform about the arrival of mail because of the closed gates of cities and castles. Today, it is an international symbol of the reliable operation of postal services. You can also see it on the signboards of the post offices in Vienna.

Distance acquaintance

We got to know the Austrian Post long before our arrival in Vienna. Back in Moscow, we twice received A4 envelopes with unusual Austrian postage stamps.

For the first time, two envelopes were brought home - one for each of us - with invitations from the university sent by the university itself. They were sent by registered mail, and they were handed over to us with signatures and passports. For the second time, the originals of our documents were returned by our Viennese assistants. by regular mail... Both times, the postmarks indicated that delivery took two weeks.

The first face-to-face meeting. EMS and documents

In one of the previous articles, I have already mentioned that in the first days after my arrival in Vienna, I had misunderstandings with a Moscow bank. To solve them, it was necessary to send a power of attorney certified by the Russian embassy to Moscow. This was the first reason to visit the Vienna Post Office.

At that time, I still understood very little in German, and an employee of one of the large central post offices in Postgasse, which is located in the 1st district, understood even less English.

But the names of the country, city and urgent postal service turned out to be enough, and the EMS form in Austria is very similar to those that we usually filled out in Russia, so there were no special difficulties.

It was easy to track the movement of the envelope by the number of the receipt - everything is like in EMS Russia - nothing new. The power of attorney was sent on Friday and delivered on Tuesday of the following week.

EMS and goods

At the beginning of April, we decided to send two parcels to Russia by urgent mail. Of course, it is very expensive, but we risked being late with congratulations to two close people, for whom they do not save on gifts. Of course, it is possible and necessary to send parcels to Russia in advance by regular mail, but the previous weeks were the very first ones spent in Vienna, so they were busy with visits to two magistrates, a university, courses, a bank, an office of an insurance company.

The one who lost time pays twice, so we again went to the central office at Postgasse and again filled out the EMS forms.

However, already another postal clerk explained that in order to send goods to Russia using EMS, we must fill out a form at home with personal computer and call the courier at home.

And if we don't have a computer at home, then we need to go to an Internet cafe and fill out a form on the computer there. It sounded completely illogical, but since the parcels were not accepted from us, we had to go home to study the website of the Austrian post.

On the website, we could not find anything similar to the EMS form, so for a consultation we went to a small post office next to our house. In it, we were offered to fill out EMS forms by hand (exactly the same as the one that we filled out to send the power of attorney), took the money and promised to deliver the parcels within 3-5 days. It would seem easy and simple. Why, then, did the central office refuse to take the parcels? ..

The next day, on the website of the post office, by the number of receipts, we tracked that our parcels were already being sorted, and we were happy. But the next day, at 8 o'clock in the morning, there was a knock on our door, and the man-courier asked to sign for handing us our own parcels! Both of them were returned.

Of course, the courier could not explain anything, so again for a consultation (and in order to find out what would happen to our money - for two parcels to Russia with the EMS service - a rather big amount was paid) we again went to the nearest small post office.

A very young postal worker at the counter suggested that the parcels had been returned because sweets were not allowed to be sent to Russia, and went to confer with a more experienced worker.

When he returned, he explained that there are special requirements for sending goods to Russia using EMS. Firstly, the list of prohibited attachments for EMS is much longer than for simple postal delivery. And most importantly, this is only allowed legal entities... In general, if we want to send documents, then EMS is at our service.

If we need to send goods, then this postal service cannot help us. And they promised to return the money to the card with which the payment was made.

Why did the postal worker not know these requirements when he received parcels from us two days ago? Why did you offer to fill in the forms and name the price? And where, in what price list did he get the price for services that could not be provided? We will probably never know the answer to these questions.

Regular postal delivery to Germany

In a short two-day period between the receipt of parcels from us and their return, we for the first time managed to send gifts to relatives in neighboring Germany. To do this, we used the services of regular mail. Delivery took five days.

In Vienna, post offices sell folded special yellow mailboxes of various sizes. These boxes are easy to make bulky - a kind of constructor without scissors and glue.

Alexander's note: the Austrians themselves (in any case, I saw this in Innsbruck) very often send parcels packed in boxes, in which they usually put used bags from milk, juice, etc. In Innsbruck, these cardboard boxes can be borrowed completely free of charge from your entrance right at the front door - saving! And rightly so, why not? :)

To seal the attachments, you can buy pimpled cellophane and foam chips. The yellow boxes are very tightly closed, but you can glue them if you want. Scotch different types and scissors are also sold in the post office. We covered the box with duct tape when we sent the package to Germany for the first time.

The second time, before Easter, we did not seal the parcel sent to Germany again by regular mail at all. I just forgot about it, and the parcel was accepted in a cardboard box, which was easy to open and close as many times as I wanted along the way. This parcel was delivered intact the day after tomorrow. Very fast!

In the opposite direction, the parcel once went for a couple of weeks. Our German relatives have already started looking for her by the number on the receipt. It turned out that for some reason she lay for a very long time in the central sorting department of Vienna. It was like our native Moscow sorting.

Regular post delivery to Russia. Such different receipts

Those parcels that were refused to be delivered using EMS had to be sent in the same cheerful yellow boxes by regular mail. Of course, for sending to Russia, we pasted over them with duct tape as reliably as possible. But the most worrying thing was that the issued receipts for payment of these parcels sent from the second time were very different from all those that were given to us before.

On these strange receipts, besides the amount, there was no other information. If the packages were lost, we would have no proof that we were sending anything at all. We also could not track the location of parcels without numbers. One could only hope that maybe someday the parcels will still reach the addressees. And they got there. More than a month later.

Mail takes time

Honest people work at the Austrian Post. However, they are real people, so they may be wrong, they may not know all the rules and instructions, they may delay the parcel for ten days at sorting. This means that they can delay the delivery of envelopes with long-awaited documents from the university. Of course, more often postal workers work efficiently. But even normal delivery takes a certain amount of time.

Dear future students and their loved ones! When calculating the time that will be required for all activities for admission to an Austrian university, do not forget to take into account several weeks for the delivery of documents by mail in both directions. Returning to what was written above, I would like to draw your attention to the fact that documents were delivered from Vienna to Moscow by both registered mail and regular mail for two weeks. This means that when calculating the time for delivery from other cities in Austria to other cities in Russia or other countries of the former Soviet Union, you need to plan for at least four weeks (and this is only one way).

If you plan in advance enough time for all activities - for the preparation of documents and admission to the university, for obtaining a student residence permit and visa "D" - then it will seem to you that you have time to do everything on time and are not late. And this is always a pleasant feeling.