Another pitfall from MTS. Paid MTS services: how to find out what is connected, disconnect and return money The basic tariff plan takes a lot of money in mts

Mobile tariffs

Tariff "Basic" and "Basic" from MTS differ from each other in the methods of payment for communication. In the first, as well as in, there is no obligatory subscription fee, but there is a fixed amount that will be added to each telephone conversation (that is, the first minute will always cost at the rate plus this amount). In the second case, there is a daily subscription fee, 70 free SMS are given, however, the fixed amount for calls has been reduced by almost three times. Therefore, only the subscriber himself can choose which of the tariff plans suits him best.

Payment for communication in the tariffs "Basic" and "Basic", set by MTS

So let's take a closer look at the cost of calls and messages in both tariff plans. "Basic" will save you from compulsory communication fees. However, for every first minute of an outgoing call, you will have to pay an additional 1.25 rubles to the established tariff. For example, outgoing calls within Moscow and nearby cities of its region to all operators, including MTS, cost 5.08 per minute. This means that the first minute will be 5.08 + 1.25, and the rest will be 5.08 rubles. The same principle of payment for calls is set in the "Basic" tariff, only in it the fixed amount is only 51 kopecks. But it is worth remembering that the daily fee is present here - 3.35 rubles. per day, however, 70 free messages are given. The cost of outgoing calls within Moscow is the same as for Basic.

Feedback on tariffs "Basic" and "Basic" from the operator MTS

As you know, the tariff "Basic" and "Basic", MTS are considered more like initial ones, from which you can switch, if you wish, to any other, for example, to. But it turns out that some subscribers have problems with them: although they switched to a different tariff and pay for communication in a new way, for some reason they still charge money for one of the above packages, that is, the client uses one tariff plan, but pays like two. It is noteworthy: MTS employees answered the subscriber that his package was without a monthly fee, so why did he pay 500 rubles a month? In general, as always, this operator has a mess.

Few people have heard about the basic MTS tariff, since its cost is clearly overstated and almost no one uses it. Nevertheless, it has the ability to connect a landline number and forwarding from landline to mobile and vice versa.

The tariff option offers a single cost for calls within the home region to any numbers - 5.08 rubles per minute. The cost of text messages is standard, but communication with friends and relatives from the CIS countries, Europe and other countries without additional connected options will cost you more than on other tariffs.

The initial package of services includes call forwarding, you received a call, sms, Internet assistant, call hold and waiting, mobile office, conference calls, balance information, mobile Internet, international access, caller ID.

How to connect the Basic tariff from MTS

Connection of a tariff plan is possible in several ways:

  1. Purchase a starter pack with a new SIM card at the nearest sales department or MTS showroom.
  2. In the user's personal account https://login.mts.ru/.
  3. In the My MTS mobile application on a smartphone.
  4. In the mobile assistant 1116.
  5. By calling the operator 0890, you can always find out the current tariffs for your region.

The mobile application is a convenient service for your smartphone, which allows you to independently manage your services, SIM card and account. Here you can replenish the account for yourself and loved ones, transfer money from the balance in different directions, connect and disconnect free, paid options and subscriptions, check the rest of the packet traffic, minutes, sms, the main balance of the SIM card and much more. Download the application for free in the AppStore, Google Play, Windows Store.

How to disable the Basic tariff from MTS

It makes no sense to disable the tariff plan if you do not want to use the MTS SIM card for some time, because the funds will not be withdrawn from the balance. The prepaid settlement system allows you not to worry about the state of your account.

Your balance will remain the same if there are no paid subscriptions and services, which can be disabled in your personal account or mobile application.

You can change the "Basic" tariff plan to another in the following ways:

  • in your personal account https://login.mts.ru/,
  • by calling the mobile assistant 1116,
  • in the smartphone app,
  • at the nearest communication store or MTS store.

Tariff cost

The tariff plan is prepaid, the monthly fee is 0 rubles. Switching to the option is also free from any other conditions from MTS. If you change the tariff plan within 30 days after connecting a new one, an additional 150 rubles will be withdrawn from the balance.

Calls and SMS in the home region

  • Incoming calls 0 rub./m.
  • Outgoing calls to MTS in the home region 5.08 rubles / m.
  • Voice communication with subscribers of other cellular companies 5.08 rubles / m.
  • Calls to landline tel. in Moscow 6.10 rubles / m.
  • Sms 2.05 rubles.
  • Mms 9.90 RUB

Long distance calls and sms

  • Outgoing calls to MTS numbers throughout the Russian Federation 5.00 rubles / m.
  • Calls in other directions 21.10 rubles / m.
  • SMS 3.80 rubles to MTS and other operators in the country.
  • Mms 9.90 RUB

International sms and calls

CIS states: Ukraine, Moldova, Belarus, South Ossetia, Abkhazia, Armenia, Georgia, Azerbaijan, Uzbekistan, Kazakhstan, Tajikistan, Kyrgyzstan, Turkmenistan 35 rubles / m.

European countries: Greece, Gibraltar, Austria, Andorra, Albania, Bosnia and Herzegovina, Bulgaria, Belgium, Germany, Greenland, Denmark, Great Britain, Hungary, Vatican, Ireland, Cyprus, Spain, Israel, Lithuania, Luxembourg, Latvia, Liechtenstein, Malta , Macedonia, Norway, Monaco, Netherlands, Portugal, Poland, Serbia, Romania, Slovakia, Turkey, Slovenia, Faroe Islands, France, Croatia, Finland, Czech Republic, Montenegro, Estonia, Sweden, Switzerland - 51.10 rubles / m.

  • The rest of the world states 76.10 rubles / m2.
  • Dedicated calls of some operators 79 rub./m.
  • Satellite communication systems 296.10 rub./m.

Internet on a tariff plan

1 MB of traffic 9.90 rubles.

You can additionally order traffic packages, which will allow you to profitably connect to the network:

  • BIT 75 MB per day at a cost of 180 rubles per month in the home region.
  • SuperBIT 3 GB per month for 300 rubles. countrywide.
  • Internet mini: 5 GB of traffic per month for 300 rubles. in the home region, and on trips around Russia + 50 p. daily.
  • Internet Maxi 30 GB of traffic: 15 at night and 15 during the day for 500 rubles. for 30 days, valid in the region, on trips +50 p. daily.
  • Internet VIP in the home region 30 GB during the day and night unlimited for 700 rubles. for 30 days. Traveling around the country +50 p. per day.

Advantages and disadvantages of the tariff

Benefits of the tariff option: the ability to connect a landline number.

Flaws: expensive calls in the home region and even to the subscribers of your operator, high prices for intercity communications, expensive calls to international calls, lack of lucrative offers on the Internet and sms.

In this review, we will try to understand the question of how to disable services on MTS, if they are charged. Sometimes it happens that the subscriber dials up services that are incomprehensible to him that he does not need, and he is charged money for them. Usually it happens like this: a subscriber purchases a service package, which consists of certain paid and free services. After a certain time, the conditions change, and some of the services are already paid. Thus, the subscriber begins to write off more money than he planned. Sometimes it happens that the subscriber does not receive a notification about this and he begins to incur unforeseen expenses. To prevent this from happening to you, we recommend that you actively use where all operations with your number can be performed in a self-service format.

Sometimes, together with the activation of packages, paid subscriptions are connected. Also, this can happen at the time of receiving an SMS, and the user himself can accidentally or on purpose carry out the operation of connecting a subscription to the menu. As a rule, the subscriber forgets about such subscriptions, and they begin to withdraw funds from his account. It may also be the case that someone close to the subscriber somehow connects a paid service or randomly subscribes to paid content, so be careful: always keep an eye on the services on your account.

Disabling all paid services on MTS using a PS or mobile device

Not everyone knows that all the services, because of which funds are spent, can be turned off easily, without any problems. This is usually required when traveling, going on a trip, or switching to a more budgetary lifestyle. To disable services in this case, you need the Internet from any of the available devices. If you are using a mobile phone, it is best to use an API application.

To use your Personal Account from a PC, you should enter online.mts.ru and log in via SMS received on your phone. By the way, the same can be done using a mobile device. Read on and you will find out all the details about subscriptions, services and their deactivation.

USSD and SMS application

You have the opportunity to disable all paid MTS services with one command by applying a USSD request. Also, a free SMS service is available to you for such purposes.

You just need to dial a USSD number on your device or send an SMS to the corresponding number. This will disconnect you from services instantly. Yes, you can apply the support service too 0890 , but this does not compare with the speed of USSD and SMS. You can quickly, right on your phone, check the list of services, services, subscriptions that you have ever connected, and delete them there.

Most useful commands

Do you want to monitor your services? Then use the MTS USSD service. For such commands, the main functions are available to you:

  • "My services" - *111*11# ;
  • Paid services - *152*2# , *152# - entrance to the main menu, where you can see items for viewing services, as well as their connection and disconnection. So you can find out about paid services of MTS.

To manage your account, namely to disable specific services, you will also need the following numbers:

  • "Beep" - *111*29# , call to 0550 and selection of the corresponding item, as well as SMS to 111 with text 21510 ;
  • GPRS - *111*38# , *111*338# , SMS to 111 with text 21220;
  • Caller ID - SMS to 111 with text 21130;
  • "You've received a call" - SMS to 111 with text 211410 ;
  • "Everywhere at home" - SMS to 111 with text 21500 ;
  • "Voice mail" - SMS to 111 with text 90 (space) 2 ;
  • Call barring - SMS to 111 with text 21190 ;
  • "Conference call" - SMS to 111 with text 21150 ;
  • "Favorite number" - SMS to 111 with text 21410 .

The above services are the most frequent and popular. When using the above commands, they are instantly disabled. You can enter the subscriber service itself by the command *111# ... We would like to note that all this is provided free of charge! Next, you should select the service you need to delete and enter the corresponding numbers. This contains all the services available for deactivation.

Disabling services through the Personal Account

You've probably heard a lot about the MTS Personal Account? This service makes it possible to disable unnecessary paid services instantly, with one click. This is a useful service for managing your account, services, subscriptions and more. Here you can safely enable and disable the necessary services. This method is undoubtedly better than contacting support.

So, how to disable paid services on MTS on your own through your Personal Account? Take the following steps:

  • Go to the site login.mts.ru and log in using your personal login information (login and password).
  • If this is your first time, then you need to make a request for a code, which will be sent to you by SMS after the request. To do this, click on the link "Get password by SMS", which is located next to the login and password entry form.
  • After a successful login, go to the "Tariffs and Services" menu, and there - "Service Management".
  • Select the option you want to remove and click "Disable".
  • Select the option you want and click Disable.

If you did everything correctly, the service will be deactivated after a few minutes. Check your detail through the menu by clicking "Service Management" or immediately find the item "Detail".

Registration in the Personal Account

Not everyone knows how to use the Personal Account. By the way, we already wrote about this in the section. If you are a beginner, we will help you with more details. To register, follow these steps:

  • Login to the company's portal using the links mts.ru or online.mts.ru.
  • If you have chosen the first link, enter your Personal Account by clicking in the upper right on "My MTS". There go to "Mobile communications".
  • Please log in. First, enter your number in long distance format.
  • Now you need to enter your password. If you don’t know it, click “Get password by SMS”.
  • Receive SMS and enter the received combination in the password field.
  • Change the temporary password in the "Settings" to your permanent one.
  • That's all. You are in your Personal Account.

Checking subscriptions

So, you have entered your Personal Account. Now it's worth checking the subscriptions and unsubscribing from those you don't need. There are the following methods to check the list of subscriptions:

  • Service called "My Content".
  • Command application *152*2# .
  • Call operators on 0890 .

These services will enable the management and control of expenses. You can find out the details for the month using *111*341# , and detailing for a certain period - *111*342# .

How to disable subscriptions to MTS on the Internet?

Sometimes some subscribers do not even know that they are paying scammers for their subscriptions. For example, the following situation may arise: you receive a message with a proposal to participate in any action and a request to send an SMS for this to a short number; you send a message and make a subscription you don't need!

How to fix this error if you have already subscribed? Enter "My Content" using the link moicontent.mts.ru. In this section, go to "Active subscriptions". You will need authorization in your Personal Account. Then you just have to turn off the subscriptions on your page.

Note: in this way, you only disabled the subscriptions connected to you, but did not protect yourself from potential subscriptions in the future.

Unsubscribe via USSD

Do you want to quickly get rid of subscriptions? Choose a USSD service. Dial *152# and enter the menu of your subscriptions and services. You can also do this immediately on command. *152*2# ... On the screen, you will see the number of the item for deactivating a particular subscription.

We hasten to say that there is such a service as "Content Ban", which allows you to unsubscribe from any subscriptions and is connected free of charge by the MTS operator. This is the most effective way to prevent any paid subscriptions from connecting. This is especially true if a child uses the phone.

Disabling subscriptions by sending SMS

There is another option for disabling subscriptions: by sending SMS. In this case, a certain technical trick is applied. The subscription comes from a specific number to which the subscriber subscribes. You can cancel this subscription not only by USSD request, but also by sending SMS. This is the easiest way to get rid of intrusive content.

So, you should send an SMS to the number from which the mailings come. Specify a value in the message body "STOP" or "STOP"... If you unsubscribe successfully, you will receive a notification. Also, instead of the above values, you can enter the number «0» .

How can I protect myself from subscriptions?

A simple unsubscription in the Personal Account is not enough if you want to get rid of subscriptions permanently. After all, after unsubscribing, there is a chance that you will again fall for the subscription of content you do not need, and the problem will return. But there is a solution! After all, it is possible to disable subscriptions forever, and we have already mentioned this above.

Content Ban service on MTS

This service is connected with your operator by the number 0890 or in the MTS communication salon. Also, access to the connection is available in the Personal Account, and you can also use the SMS method.

This will help you significantly save on communications. Through your Personal Account, you can check all content services and disable those you do not need. Here, everything is done "with one touch", the control is very convenient. Connection of the service is free, but for disconnection they already take one ruble.

To do this, you just need to follow some simple rules:

  • You should pay attention to the fact that when you connect to a certain tariff, some subscriptions may be automatically activated, which become paid after the time expires, so be careful: keep track of the list of connected services and your account.
  • It is worth minimizing children's access to the functionality of your device, to your account.
  • You should not take part in dubious promotions.
  • Install the antivirus on your device.
  • Log in to your Personal Account via the mobile application and control your expenses.

All this will certainly prevent you from unnecessary costs for unnecessary services.

How to disable paid MTS services by calling the operator?

If you do not want to control your services yourself, you can leave this matter to the MTS customer support service. To do this, call 0890 ... All of the above actions that can be performed using the self-service office, commands and SMS can be performed for subscribers by the operator of the MTS support service (0890). If you do not have access to your Personal Account now, then you can easily apply this method.

Operator capabilities:

  • disabling active paid services on your account when you are in roaming and do not have access to the network;
  • canceling subscriptions;
  • setting up service packages;
  • enabling "content ban".

Conclusion

If everything is done in a timely manner, you will not lose your funds just like that. So be careful when connecting to any tariff. Note that only the owner of the number has the right to declare the refusal of unnecessary options, subscriptions and other things.

Despite the fact that there is a risk of accidentally subscribing to unnecessary services, it is still better not to block content by connecting the above service. The main thing is that the received content is connected with your consent, but at the same time do not succumb to any kind of deception. Note that, for example, services such as balance control still remain connected, since "Content Ban" applies only to commercial subscriptions.

So, here you have read all the ways to unsubscribe from all kinds of paid subscriptions. Now you know how to disable SMS services on MTS, in other words, paid subscriptions. We hope our information helped you deal with your problem. If not, then we ask you to leave all your questions in the comments!

The "Basic" MTS tariff has not gained popularity among subscribers, but it managed to become famous. Some of the users were transferred to it forcibly when customers stopped actively using the services and bringing money to the company, which caused a fair indignation of people. The tariff has inflated, albeit fixed, prices for calls and a daily subscription fee. And one of the advantages is the ability to acquire a city number or set up call forwarding between a city and mobile number.

For a daily fee of 3 rubles per day, subscribers receive a package of 70 SMS, which can be sent throughout the Moscow region, and one price for calls to “colleagues at the operator” throughout the country. MTS estimates a minute of calls between clients at 5-5.08 rubles. If you manage to keep within 3 seconds, you won't have to give back the money.

For a call to a subscriber of a competing operator within the MO, the same 5.08 is charged from the account. For a minute of such a conversation in Russia, you will have to lay out already 21.10. And the price for conversations with residents of the near and far abroad rises by another 1.5-3.5 times.

Detailed conditions that distinguish the "Basic" tariff of MTS, a description of the offer are reflected in the table below. Here are the “privileges” for subscribers for 3 rubles per day.

TerritoryServiceCost per minute or piece, rub.
Moscow and regionOutgoing to MTS numbers5,08
Calls to subscribers of other companies
Calling to a landline phone6,10
SMS to all operators2,05
All RussiaIncoming calls and SMS0
Mobile MTS5,00
Other companies21,10
SMS to numbers of all operators3,80
CIS countriesOutbox35
Europe51,10
The rest is abroad76,10
Dedicated calls - part of GTNT and GlobalTel numbers79
Satellite systems296,10
The whole worldSMS5,25

For a megabyte of Internet without additional packages, MTS clients pay 9.90 rubles. But together with the "Basic" subscribers are connected to "MiniBit", which gives a discount on the use of the Internet and an additional subscriber. From the other options, you will get:

  • "Mobile Assistant";
  • "Caller ID";
  • "Internet Assistant";
  • "Call forwarding";
  • "Mobile office";
  • "International access" and others.

Please note that you have to pay 304.8 rubles for using a landline number on the "Basic" plus to the subscriber number. The entire amount is debited on the last day of each month.

Connection

There were few people willing to voluntarily switch to the “Basic 092013” ​​tariff of MTS, and the operator sent the offer to the archive. You can no longer connect or switch to it yourself. But in certain cases, "Basic" is added to the number forcibly.

The rules of the current Mts offers stipulate that 092013 connects to people who have stopped using paid services. If within 150 days the subscriber does not bring profit to the company, the money will be received from the subscription fee on the new tariff.

Disconnection

To disable "Basic", you need to pick up a replacement offer. A description of the current tariffs is available at https://moskva.mts.ru. Go to the site, click on the "Tariffs and Services" block. Select "Mobile communications" from the drop-down list.

There are 3 ways to abandon the "Basic" tariff and switch to a new tariff.

  1. With short commands. In the "Connect" block, most of the proposals contain USSD commands for the transition. Just dial it on your phone, press the call and wait for a reply message with the results of the operation. You can change the tariff once a month for free. When connected, only the installed subscriber will be written off. If you change more often than once a month, you will have to pay 150 ₽ for the transition.
  2. In your personal account. In the upper right corner on the MTS website, click on the icon with a person or the "Login" button. In the drop-down list, select "Mobile communications", log in with your number. In your personal account, click on "Number management" and in the "Actions with the number" block, go to "Tariff change". Select the appropriate one from the list, click "Next" and confirm the action. Upon completion of the operation, receive a report in the form of SMS.
  3. At the contact center. Call MTS specialists and ask to transfer to a suitable tariff. In the home region, dial 0890 from the served number, while roaming - +7 495 7660166, from other operators - 8 800 2500890. The conversation in these cases will be free.

If possible, study the rates in advance and choose the best option yourself. If not, voice the desired list of options, services and follow the advice of a call center employee.

Among the wide range for choosing tariff plans in the MTS network, there is a tariff called "Basic". Its main advantage is economical calls to landline numbers, but in general the price for its use is excessively high, so it is unpopular among Russian subscribers. Despite this, if a person does not use his number for 5 months (150 days), the Basic package is automatically configured on his phone, which provides a subscription fee of 3 rubles per day. Not all users of the MTS network are satisfied with this state of affairs, since no notification is received on the card, and when it is outside the mobile device (i.e. in a disconnected state), a person may not even know about his transition to a new tariff. However, if you are generally satisfied with the Basic mobile set, you can continue to use it without paying every day. Many users often do not know where to start, the daily fee for the "Basic" tariff is constantly charged, and it is not clear how to turn it off. Many different options have been invented to order the shutdown of paid options, but most users still prefer to call support. However, in our article we will cover all the methods for disabling subscriptions and daily fees.

To disconnect from unprofitable options and unnecessary spending, use any of the following options:

  1. Send an SMS message with the content "1" to the four-digit number 8111. You will no longer be charged 3 rubles per day. If you want to disable not only this option, send the text "0" to the same number. In response, your phone will receive a text message with paid subscriptions connected to your number and numbers for disconnecting them. The letter is sent free of charge.
  2. If you use a smartphone or tablet device, the My MTS application is available to you, where you can perform almost all mobile operations. In the same place, in the section "Control over services", you can order and disable daily payment and other paid services.
  3. To call the Customer Support Helpdesk, dial any of these numbers: 0890 or 8 - 800 333 - 0890. The call is free, the incoming call is answered by an answering machine. However, if you want to talk to a mobile network specialist, you often have to wait from 1 to 30 minutes to receive a call. In order not to waste time, find and prepare your passport for dictating data to an employee.
  4. Use your personal account on the main site of the MTS operator - all possible operations for connecting and removing any options and services are always available there. In addition, on the site you can change the tariff if you are not satisfied with the current one. On the same portal there is a list with all the services provided and their prices.
  5. Visit the nearest service center of the operator - there they will help you to perform any action regarding the mobile network, however, you need to have your passport and a contract drawn up on the day of purchase of the card with you.
  6. Call the standard reference number 111. Following the instructions of the answering machine, you can select and order the installation or removal of any options, it is possible to connect to the operator. Calls are accepted free of charge around the clock.

A few tips to speed up the process of connecting with the operator

Because the network is often overloaded, employees have to queue every caller to the customer help desk. Therefore, to shorten the waiting time, follow these simple guidelines:

  1. Call on weekdays, try not to request a connection on weekends and on the eve of holidays (usually these days the network is busiest).
  2. The minimum waiting time for receiving a call is observed at night and in the morning. Day and evening are the busiest times in the work of cellular network specialists.
  3. There is a particular excitement about mobile issues on Friday evening, so if your question is not urgent, it is better to postpone the call until Monday morning or at least until Saturday.
  4. While waiting for the connection, prepare everything that may be useful in a conversation: a piece of paper, a passport, a pen. The attendant will certainly ask for your personal information for identification, and will immediately dictate to you all the numbers for activating or deactivating paid options and services.

If you switched by yourself or you were automatically transferred to TP "Basic", then you can return to your previous tariff if it is still working. If it is in the archive, you will either have to choose another suitable package, or stay on the usual one.