The request could not be completed, a software failure occurred with the font. Why does a jpeg file (photo) not open in Photoshop? Gives an error message

Surely many of us, working in the program Adobe PhotoShop, faced the impossibility of fulfilling the request due to problems with the interpretation of jpeg data. This occurs when processing photographs. You are trying to open an image downloaded from the Internet or taken from hard disk, in Photoshop, and you see a pop-up message about this error in front of your eyes. In this article, we will talk about why it is impossible to complete the request, which causes problems with the interpretation of jpeg data, and what needs to be done to get rid of this error.

Unable to complete the request having problems interpreting the jpeg data

Why is there an error in Photoshop?

Among possible reasons error when executing a request due to problems with the interpretation of jpeg data are:

  • image damage as a result virus attack, which can only be seen by Photoshop, possessing a more advanced method of checking files for integrity;
  • an error in the Adobe PhotoShop module, which loads photos in jpeg format into memory - it may incorrectly read data or not take into account any nuances;
  • too much high resolution jpeg file.

Not knowing the true reason for the error with a message about the refusal to execute the request, you must take the steps described below to eliminate the problems with the interpretation of jpeg data. At some point, the error must be corrected. As a result - desired file will open correctly and you can continue to work with it.

Ways to troubleshoot an error when executing a request due to problems with the interpretation of jpeg data

If the file is damaged as a result of a virus attack, then scanning the system installed antivirus program, which will find and neutralize malicious code. It is advisable to put the antivirus itself in the regular scan mode, but if any errors crash, you must also enable an emergency scan.

Most often, it is impossible to complete the request due to problems with jpeg when processing photos in the specified format in Adobe PhotoShop.


Error message in Adobe PhotoShop

What to do if there is a problem with picture playback

If you load an image into the editor and you cannot work with it further, then you need to do the following:

  • open a photo in a simpler editor that presents minimum requirements to the quality of the image (for example, in the system Paint);
  • resave the photo in a different format - for this you need to click on the word “File” in the upper left corner of the editor, hover over “Save As” and select the extensions png, jpeg, bmp, gif or others;

Choosing a format in Paint
  • you can not hover the cursor, but click on "Save As", then the save menu will come out, where the file type is selected in the drop-down list;

Selecting a format in the drop-down list in Paint
  • then again you need to go into Photoshop and open the saved image.

If the problem of interpreting jpeg data has arisen at this stage, then using this method it will be solved.

Image compression method

You can also try compressing the image while maintaining its quality. This is done using online services such as Web Resizer, Image Optimizer, PunyPNG and others. convenient tools, and programs - Paint and Adobe PhotoShop.

Consider an example using standard Paint:

  1. open the image in the editor;
  2. click "Resize";
  3. by default, the "Percentage" and "Constrain Proportions" fields will be highlighted;
  4. in the "Percentage" field, enter the required number (in our case 70%).
  5. press OK - the photo is ready in the required size.

How to resize an image in Paint

Alternatively, try reinstalling Adobe PhotoShop or updating to latest version... Perhaps an outdated version of the program does not cope with the functions and causes an error when executing a request due to problems with the interpretation of jpeg data.

    There is special programs just for "broken" photos. They restore the picture according to a certain algorithm.
    But from experience I can say that it turns out to restore 10-15 percent, no more.

    well, then it's easier to go to the bank and register there calmly and without any mistakes

    Just erase the E in the extension jpeg file... And you will be happy.

    but is there a difference? only in spelling is, but the format is the same

    I present to you free program for converting RAW to JPG, as well as for viewing detailed data on images (EXIF) - ShowExif v0.06-16beta.

    They are actually the same format.
    Its full name is Joint Photographic Experts Group, short for JPEG.
    But in old operating systems, file extensions could not be more than 3 letters. Therefore, the file extension of this format was reduced to 3 letters JPG.
    And in other operating systems this limitation is not, so the extension was not shortened.
    So there are two parallel extension standards for the same file format.

    Google

    If you only think about changing the format, then Paint is the simplest solution.

    Or write .JPG instead of .jpeg

    No different. JPG is an abbreviated JPEG. Expert group on photography :)

    How to make JPG from JPEG? Win + R write a word cmd, press ok. Write dir folder where photos are... Write ren * .jpeg * .jpg... All pictures will become YPG.

    is talking:
    No different. JPG is a shorthand for JPEG. Expert group on photography :)

    How to make JPG from JPEG? Win + R write the word cmd, press ok. Write dir folder where photos are. Write ren * .jpeg * .jpg. All pictures will become YPG.

    There are many potential causes of file corruption:

    • Crash while saving the file, especially on the network or when using external drives; unexpected power outage
    • Damaged cables
    • Network communication problems
    • Software errors
    • Problems with hard drives or RAM modules

    However, damage is rare. If you find that one or more files are damaged, determine the cause to prevent future problems when you try to restore the files.

    Determine the reason

    First, you should determine whether the damage is limited to one file or spreads to multiple files to reduce potential data damage.

    If only one file is damaged, the computer may be experiencing a problem that you did not notice or that you decided that it was not associated with the file.

    If multiple files are damaged, look for certain patterns:

    • Does the corruption only apply to files in one location (folder, HDD, network or removable media)?
    • Were the files created or modified around the same time?
    • Have there been any changes in the computer during last change files?
    • Does the file get corrupted when printed in the same way as when viewed on the screen?

    If you see a pattern that indicates the files are associated with shared hardware, check the cables, try a different connector, or use a different hard drive, or try using a hard drive instead of a network drive.

    If the files have been damaged recently and do not have a time limit, the RAM module may not be functioning properly.

    If you have added to your computer software around the same time the image corruption occurred, there may be an application or update issue. Check for software updates, or vice versa, check if apps have been recently updated, or disable specific apps. It rarely happens that antivirus software, programs for Reserve copy or font management applications make changes to the files before they are saved, which causes corruption.

    If image corruption only occurs on the screen (does not apply to printed matter), update the display driver. If this does not correct the problem, contact your graphics card manufacturer.

    For Windows, see the manual for instructions on how to remove temporary files and disable all startup services and items operating system... It also contains information on how to disable third-party external modules in Photoshop by holding down the Shift key immediately after starting Photoshop.

    For Mac OS, see the manual for instructions on restoring disk permissions and disabling operating system startup items. It also provides information on how to disable third-party plug-ins in Photoshop by holding down the Shift key immediately after starting Photoshop.

    Recover the file

    If a file is damaged, you can sometimes restore it together with layers or as a composite (flattened) file. Appearance the file is saved, but the layers will be lost. Sometimes the damage to a file is irreversible. If you've backed up regularly, you might get a version of the file that was saved before it was corrupted.

    Note. A composite image cannot be recovered from a file if the Maximize Compatibility option has been disabled in Photoshop preferences. PSD files and PSB ". To ensure that files are always saved in composite format, follow these steps:

    1. Choose Photoshop> Preferences> File Handling (Mac OS) or Edit> Preferences> File Handling (Windows).
    2. Select Always for Maximize PSD and PSB File Compatibility.
    3. Click OK to close the Preferences dialog box.

    Try any of the following options to recover the file:

    • Use the Save As command to save the file in a different location with a new name. (For example, use an internal hard drive or a non-removable or network drive.)
    • Open up backups images to determine which one was saved prior to damage.
    • If you receive one of the following error messages, the file name extension may not match the required format:
      • The request failed because the document is not a valid Photoshop document.
      • The request could not be completed because an unknown or invalid JPEG marker type was found.
      • The request could not be completed because the file format module was unable to parse the file.
      • This file is not a valid Portable Document File (PDF). The document could not be opened.

    The solution is given in the section