The mts application does not work. Management of the application "My MTS"

The MTS operator has released a new mobile application for self-service of its subscribers called "My MTS". The old one - "MTS Service" is still alive and available for installation, but its service will be discontinued from January 18, 2016.

"My MTS":

Let me remind you this program available for various mobile devices - Android, iOS and Windows Phone... With it, you can:

Manage your account and tariff plan
See the balance and consumption of packages (minutes, SMS, traffic)
Order detailing
Activate and deactivate services and options
Manage content (subscriptions)
Use the "MTS Bonus" program
Use the "Mobile Ticket" service (if you have NFC and an appropriate SIM card)
Pay the bill
And something else.

The app is, of course, free. On my own behalf, I recommend it to all MTS subscribers - it is really very convenient and clear. The need to strain the call center with calls will decrease significantly. A kind of Personal Account (Internet Assistant) right in your mobile. It's a pity that for a number of functions, the application transfers us to the operator's website in the device's browser, and does not execute them in its own interface.

Actually, the main advantage of the "My MTS" application is viewing the consumption of minutes, SMS-messages and Internet traffic. Their statistics are visible immediately after opening it. To update data - just swipe down from the top (like in a mobile browser).

I rarely used the rest of the functions in it (earlier in the MTS Service). Except that you can pay your account by card without getting up from the couch. However, everyone has their own needs and concepts of convenience. The full list of program features can be seen from the screenshot:

Accordingly, with its help, you can change the tariff, connect the service you need, and familiarize yourself with the costs.

However, not all functionality in "My MTS" is still complete. For example, not all rewards are available in the "Bonuses" section. For example, I did not find the option "Zero without borders_bonus" here. However, it is still present in the stationary web-interface of MTS Bonus. Keep in mind.

"My MTS" vs. MTS Service: differences

Actually, the only significant difference I noticed between the old and the new application is entering the security code (PIN - 3 attempts) when starting My MTS. Otherwise, everything is the same as in MTS Service. Minimal design differences (see the first 2 screenshots above and find 10 differences).

However, after installing My MTS, unlike MTS Service, I was able to log in to it yesterday only on the 4th attempt: “The service is temporarily unavailable. Please try to log in later. " In the spirit of MTS.

The question is: why was it then necessary to produce a new application, instead of a banal update of the old one? The ways of MTS are inscrutable. They know better.

However, a minimum of gestures is required from us - just put “My MTS” on your smartphone or tablet and use it to your health.

For half a decade, subscribers cellular network MTS have the opportunity to use such a wonderful service as Personal Area"My MTS". It makes it possible to check, replenish the account, control and manage personal account, as well as perform many other operations with home computer... Surely this is a step into the future modern technologies in their true manifestation.

But, despite all this, sometimes there may be some problems with the service. Often, an ordinary user is not ready to fix these himself, and he needs help. We dare to guess that if you read this article, you might have run into some problems. And we want to provide possible ways solutions to popular difficulties.

I can't log into My MTS personal account

One of the most common troubles is the inability to authenticate to the MTS system. This problem is popular for residents of Yanao, Khakassia, the Urals, Krasnodar Territory, and many other regions.

Paradoxical as it may seem, and maybe even trite, but if it is impossible to enter, you need to double-check the entered phone number several times. Often, it is a typing error that is the source of the problem.

Also, pay attention to the input keyboard. Many people blindly enter a number without looking at the screen or keyboard. And this is wrong, since the NUM keys on computer keyboard are situated in reverse order phone buttons.

If this solution did not help you, read our article further, or dial the customer support service.

Doesn't go to the personal account page

Another popular problem is the situation in which the MTS Internet Assistant does not connect at all. What we mean is that the site is not loading. Yes, subscribers from Vladikavkaz, Tyumen and the Tula region have probably faced this problem more than once.

Here the problem is clearly not in you, but in the operator. But speaking of an operator, we mean an Internet operator that provides you with services for connecting to the World Wide Web. Therefore, you need to contact directly the support of your provider and find out why you cannot enter the MTS assistant. Most likely, the problem will be resolved in the near future.

If this does not help either

If suddenly the problem was not on the part of the provider, you will need to check several third-party sites for operability. If they function correctly, then there is a problem on your part. Here's what to try:

Clear your browser cache as well as its cookies;
Reinstall your browser if possible;
Try connecting with a different internet browser;
Try to connect to your personal account from another computer.

Using the forum

It is possible that in this case, you may not succeed. Do not be upset, as there is another great way out. MTS has its own forum on the Internet, where real specialists, moderators and ordinary users sit, who can help you with your question.

In order to streamline your precious time and the time of other forum users as much as possible, we recommend following the following instructions for using it:

Look at the current topics and messages, perhaps a similar issue has already been raised recently.
Use the forum search and try to find related topics and discussions.
If you fail in the first two paragraphs, create your own topic and describe your problem as accurately as possible.
Expect responses from users and moderators to your question. Most likely, the problem will be resolved in the near future, and the MTS personal account will start working.

Self-service services of MTS are becoming more developed, popular and understandable. They allow you to do without the help of contact center operators or service specialists. For independent management of communication services, a special section with an authorization form was created. But sometimes you hear a complaint from subscribers - I cannot enter the MTS "Personal Account". In this review, we will understand why access to the control system can be difficult.

Gaining access to the "Personal Account" of MTS

The self-service system, called the "Personal Account" of MTS, has powerful functionality. Here you can change tariff plans, manage services and options, set forwarding, view monthly bills and details. The system works absolutely free of charge and allows you to do without the help of qualified specialists of the MTS operator.

Just recently, MTS's "Personal Account" was not so clear and accessible. But time passes, and as a result of numerous upgrades, subscribers were presented with a very convenient and intuitive clear service with numerous functions. Let's see how to enter the "Personal Account" on MTS and what is needed for this. It is easy to guess that we need authorization data to enter.

The login in the "Personal Account" of MTS is the number of your mobile phone. The password is assigned by the network, so you need to fill it in to get it. simple form ... We go to the operator's website, select the section "My MTS - mobile connection", Click on the link" Get password by SMS ". Next, we indicate the phone number and enter the security code. A few seconds later, on specified number an SMS with a password will come.

The work in the system is carried out as follows:

Log in to your "Personal Account";
We carry out the necessary actions;
We exit by clicking on the appropriate link.

Do not pass the password from the "Personal Account" into the wrong hands in order to avoid the disappearance of funds from your balance.

I can not enter the "Personal Account" of MTS - reasons

Some subscribers are wondering why I can’t enter the “My Account” on MTS. The reasons can be very different. The first is incorrect password entry. If you cannot remember the password, and constantly operate with the phrase "I cannot enter my personal account", link the entrance to the "My Account" to your account in one of the social networks - these are Vkontakte, Facebook and Odnoklassniki. There is also a binding at account Windows.

In order to link, you must click on one of the social media buttons in the authorization form. At the next stage, we enter the phone number and password. Now the binding is complete, you can forget about the password. The main thing is not to forget the password for your account on the social network (usually people do not forget it, because they are ready to sit there for days, not knowing rest).

“I can’t enter the MTS personal account, as it doesn’t open” is another common complaint. If the password is correct, but the site still does not allow you to enter the system, this may mean that the operator is performing some technical work. In order to get into the "Personal Account", try to enter it later. And there is no need to swear at possible malfunctions- no service in the world can boast of 100% sustainability.

If you cannot enter the MTS "Personal Account", try changing your password - it is quite possible that you simply forgot it. To receive a new password, it is enough to order it via SMS, indicating your phone number in the form. After a while, you can try to sign in with the new data. If the system still does not work, call the help desk and specify the reason for the non-working state of the MTS "Personal Account".

In some cases, it can help you alternative way access to the "Personal Account" of MTS - it consists in using mobile application"My MTS". Download it from the app store for your mobile platform, enter your username and password, go to the system and perform the necessary actions there. The functionality of the mobile application is not as wide as that of a full-fledged "Personal Account", but you can still perform basic operations there:

Find out the remainder of the included minutes;
Change your tariff plan;
Check out the list of connected services;
Request details.

After some time, you can make a second attempt to enter the "Personal Account" on the MTS website.

If you still do not have the My MTS application installed, you need to urgently fix it. With the help of "My MTS" you will be able to control the state of your personal account, manage services, change tariffs, participate in all kinds of promotions, as well as perform a huge number of other useful operations. The My MTS application has functionality that is not much inferior to the MTS personal account. The only difference is that the application is adapted for mobile devices, thanks to which it is more convenient to manage services from the phone.
You can download "My MTS" in the AppStore, Google play and Windows Store, and it's free. You can also order a link to download the application from the operator.
As part of this review, we will tell you what the My MTS application is, how to install it, what settings need to be made, what functionality it has and what it can be useful for the subscriber.

Functionality of the application "My MTS"

Surely, many of you are already authorized in and perfectly understand what opportunities the self-service system provides to the subscriber. "My MTS" is not much different from personal account, to which the subscriber gets access to when using a computer. It is not very convenient to use the MTS account via a smartphone, therefore it was developed special application, which has not nearly lost in functionality and is much more convenient when using a smartphone.
Using the My MTS application, you can:

Monitor the state of your personal account;
Top up your phone balance different ways, including no commission;
Control the balance of minutes, SMS and Internet that your tariff plan provides;
Disconnect and connect any services,;
Get acquainted with the terms of your tariff and, if you wish, connect a new one;
Become a member and manage the MTS Bonus program;
Be aware of new offers and promotions;
Manage paid subscriptions;
Ask a specialist via chat.

In fact, this is not a complete list of the application's features. Install "My MTS" in any convenient way and you will see for yourself how convenient and useful this application... If you are worried that you may have difficulties installing and configuring the application for the first time, then follow the instructions below and you will succeed.

Installation and registration in "My MTS"

You don't need to be an advanced user to install, configure and start using the My MTS application. This process is straightforward and accessible to everyone. However, we have prepared a step-by-step guide just in case.

First of all, you need to install the application on your smartphone or tablet. Depending on your phone model, you need to search for the application in the AppStore, Google Play or Windows Store. Just enter "My MTS" into the search box and download the application. If the above method of downloading the application for any reason does not suit you, you can order a link to download the application through the MTS website.

After downloading the application, you must immediately install and run it. The application requires an internet connection. The My MTS application works not only through the mobile Internet, but also through Wi-Fi. At the first start, it is advisable to connect via Mobile Internet to simplify the registration procedure.

As for authorization, it is still easier here than in the MTS personal account. That is, you don't even have to order a password, the self-service login will happen automatically. The main thing is that an MTS SIM card is installed in the phone. If automatic authorization does not occur, or you need to access the management of a SIM card that is not installed in the phone, you will have to log in manually. There is nothing difficult here either. Enter in the appropriate field the number you want to access to control and wait for the code that will be sent via SMS to the specified number. Enter the received code in the appropriate field and log in. For safety and convenience, you can set strong password for authorization in "My MTS".

Important

The application is free, but the traffic consumed when using it is paid. The traffic fee directly depends on your tariff.

Management of the application "My MTS"

After completing all the steps described above, you will gain access to the capabilities of the self-service system. We have already reviewed the functionality of the My MTS application, and as you can see, there are more than enough opportunities for the subscriber. It is very easy to manage these very possibilities.

The following important sections can be highlighted in the My MTS application:

Check;
Tariffs;
Internet;
Services;
MTS Bonus;
Roaming;
Support.

You can familiarize yourself with each section yourself. In principle, questions about the purpose and application of each of the sections should not arise. In addition, MTS has made sure that the application is convenient for all customers, and therefore each of your actions will be accompanied by prompts from the system. If this is not enough for you, use our explanation. We have briefly described the purpose of each of the sections.

Sections of the "My MTS" application and their purpose:

My MTS. When you first enter the application, you will find this section. Here you can get information about the state of your personal account, tariff plan, balance of service packages, etc. The information presented in this section may differ slightly depending on your tariff. Usually the most important information for the subscriber gets here.
Check. The section allows you to control and manage the state of your personal account. Here you can not only find out about the balance of funds on the balance, but also deposit money into the account in various ways. It is also possible through this section free of charge. If it becomes necessary to take the promised payment, then you can do it through this section.
Tariffs. If you have forgotten the terms of your tariff plan or want to pick up new tariff, this section will be helpful to you. can be done directly through the application without entering any commands.
Internet. Most tariffs provide for a limited traffic package, which means that it becomes necessary to control the rest of the Internet. This section provides information about the remainder of the traffic. Also here you can see the options for the Internet and connect the desired one.
Services. This section is one of the most useful, because it allows you to observe what services are connected on the number. Quite often, completely useless for the subscriber are connected to the number paid services... Here you can study information about connected services and disable unnecessary ones. Conversely, you can easily connect services that are useful to you. Connecting and disconnecting services is carried out in two clicks.
MTS Bonus. The MTS Bonus program allows you to accumulate points and subsequently exchange them for various gifts. This section provides information about points and a catalog of gifts. Points are awarded under the MTS Bonus program. You can become a member of the program through the application.
Roaming. The section is intended for subscribers who often visit the national or international roaming... To reduce communication costs while traveling around the country or the world, you need to activate a suitable roaming option in advance. In this section you will find the most relevant offers and you can.
Entertainment. The section provides access to the entertainment service from MTS. The operator provides quite big choice entertainment, most of which are paid.
Applications. In addition to "My MTS", the operator has many other applications, some of which may be useful to you. This section contains a list of all applications from the MTS company with their detailed description.
Support. No matter how hard MTS tries to make its services accessible and understandable, subscribers still have many questions. Unfortunately, getting through to the operator is sometimes very problematic. This section is just the same is intended to help subscribers in solving various issues. Here you can ask a question and get an answer to it by e-mail... You can also order a call back.

Of course, the application "My MTS" is a very convenient and useful development. With its help, the subscriber can solve many issues, it does not matter what day and time it is. If you still haven't installed My MTS, send this one immediately. We hope the review was useful to you. If you have any questions, ask them in the comments.

Hey! Today I will show you how to enter your MTS personal account on an android phone. Everything is very simple! See further! On your smartphone, go to the Google Play website.

Through the search at the top, find the My MTS application and install it on your phone.

When the app is installed, open it.

Allow the app to access your phone.

Allow access to photos, media files, etc.

All is ready! You will open your MTS personal account. Here you can monitor your balance, replenish it without commission. You can connect and disconnect services, monitor the remaining traffic, etc. At the top left, click on the Menu button.