Do you want to report spam to Megafon or another operator? You can be understood.

Loans, loans, taxis, insurance, and hundreds of other unnecessary this moment services are trying to impose on us every day. This is not only time consuming, but also very annoying.

Actually this is important. No one likes to receive unnecessary information, and even against their will. This article discusses the causes of spam and how to deal with it.

In contact with

Why and from whom does SMS spam come?

Please note that even large companies do not disdain this method of advertising, not to mention small, and often illegal firms.

This method is simple, cheap and allows you to cover a large part of the population. For illegal companies that provide, for example, escort services, this is one of the few possible ways Express yourself.

How does this happen? A person somewhere, for example, when registering, leaves his phone number. After dishonest data processing, the number enters the database, which is later bought by the spammer company. So a person without his consent begins to receive messages.

It should be understood: Do not confuse SMS spam with mailings to which the person has agreed. Even if by inattention you put an extra signature, such a mailing will be considered legal.

What is spam law

In October 2014 in Russian Federation a law began to work, limiting spam, carried out by .

This law prohibits sending advertising messages to subscribers from federal (ten-digit) numbers.

Companies need to sign a special agreement with the operator mobile communications to engage in this kind of advertising. In addition, the user must clearly see the name of the company that sent the message.

Good to know: if this law is violated, the federal antimonopoly service will deal with unlucky mailers. On the legal entities an administrative fine in the amount of several hundred thousand rubles may be imposed.

How to block SMS spam for subscribers

On Megaphone

We describe several options for the struggle:

1. 1. Let's start with free ways. Within 4 days from the date of receipt of the message, forward it without changing the text to 1911. The Megafon system analyzes all reports of spam facts and considers these cases for legality. If the law is violated, then the number from which the mailing is being sent is blocked;

It is worth noting: this method does not work instantly, and it does not work against legitimate mailing lists at all.

1. 1. You can use the service « SMS control » . By dialing *903# and making a call, you will see a list of 10 numbers from which you received the last SMS. Any selected number is immediately blacklisted and blocked for you. Works with alphabetic, numeric and symbolic numbers;

Consider: blocking occurs instantly, but does not help other subscribers in any way. Numbers can be unlocked at any time.

1. There is a paid (1 ruble / day) service « SMS filter ». By sending a message to 5320 with an alphabetic or symbolic number, you will block it. Also, when the service is connected, this can be done through the smsfilter.megafon.ru service. On the same site, information on blocking is available.

On Beeline

Beeline has an anti-spam protection system ». This free smart platform constantly monitors the network, thereby reducing the amount of spam received by subscribers.

If messages come from a Beeline partner, then the subscriber will no longer receive them. If this is SMS spam from another operator, the anti-spam system will deal with it, improving the quality of services for all Beeline subscribers.

Note: to file a complaint, you need to send a message to the short address 007 containing the number (alphabetic, numeric or symbolic) from which you received an unwanted SMS, the text of the message, and the time parameters for its receipt.

Remember, if you have agreed to the newsletter, then received messages will not be considered spam.

On MTS

MTS does not lag behind other operators and develops its free service"Antispam » .

By analogy with other systems, Antispam collects statistics of complaints, analyzes them, protects users from intrusive information and blocks spammers.

To use this service, you need to send an unmodified spam message to 6333. The reply message will ask for the sender's phone number or name. Reply within 10 minutes with the sender's numeric, alphabetic, or symbolic identifier.

As soon as you do everything, you will receive confirmation of acceptance of the complaint. Antispam will not only take all the necessary measures, but will also give you instructions on how to possible ways problem solving.

On Tele2

Since 2014, Tele2 has been running a service « Antispam SMS ». The principle of operation of the program is similar to "black lists".

To add a sender to the service register, you need to send a message with its digital, symbolic or alphabetic identifier to number 345. After that, the subscriber will stop receiving information from this number.

In order to remove the sender from the list to number 345, you need to send an SMS of the form “0*number to unblock”. To view a list of all numbers and names, you need to send 1. To disable the service, you need to send 00. The service itself and all sent SMS are completely free.

Where to complain about SMS spam

You need to complain to the FAS and only to the FAS, because SMS mailings are advertising and fall under the federal law "On Advertising".

The complaint can be submitted to the regional office of the FAS in paper or electronic form.

The application must indicate:

1. Where are you sending your complaint? State body or full name, position of an official.
2. Your passport details, full name, contact phone number, postal address.
3. Who sent the SMS.
4. The essence of the complaint and the facts confirming the commission of the violation.
5. Requirements. Usually they require a formal reply, but you can also demand a fine.
6. Personal, full name, date.
7. Evidence of violation. The most correct solution would be to save all unwanted messages and then print them.

Take into account: The processing time for an application is 60 days.

Once an application is accepted, it is assigned an entry number that allows the applicant to track and inquire about their status. If the application is correct, the FAS will give an answer within 30 days. And most importantly, do not be afraid of the court - your mobile operator.

If you are afraid of difficulties, then use the RosSpam program. The program is installed on Android and runs in the background. The user enters his personal data into it and, in case of receiving spam, can immediately send an already drawn up complaint to the FAS. Everything happens online. The application itself is free, does not contain ads and is fully designed in Russian.

Responsibility for SMS spam

According to Part 7 of Article 38 of the Federal Law "On Advertising", the advertising distributor is liable for violation of the requirements of Part 1 of Article 18 of the same Federal Law.

It is interesting that in accordance with Part 1 of Article 14.3 of the Administrative Code of Russia, such an offense committed by an advertiser, producer or distributor of advertising is punishable. A fine is imposed on legal entities, the amount of which ranges from 100-500 thousand rubles. In addition, litigation will tarnish the company's reputation.

Conclusion

Now you know what to do if you receive an unwanted SMS message. Blocking, use special programs and mobile applications, filing a complaint with the FAS - it's up to you.

It is important to defend your interests. Don't be afraid to stand up for yourself. It would seem that an extra SMS is a trifle, but most of our life is built from such trifles.

Watch the video in which practical advice how to block SMS spam:

The same goes for cellular- if Beeline does not work as it should, we immediately strive to leave a lot about it negative feedback. Moreover, it will be too lazy to give a positive assessment - there are many times fewer good responses on the network than negative ones.

Reviews about Beeline are often unfounded.

Subscribers themselves make mistakes, diligently shifting their blame onto the operator himself and his employees. It should be noted that the probability of any error that leads to unnecessary write-offs is extremely small - it is thousandths of a percent.

Beeline launches SMS hotline for complaints about spam and scammers

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The VimpelCom operator (Beeline brand) announced the launch of an SMS hotline for receiving claims and collecting information from subscribers on facts or suspicions of illegal actions using mobile communications.

To receive messages from subscribers works short number 007. You can redirect received SMS to it from both short and federal numbers, if there is confirmation or suspicion that they may be attempts at illegal actions by providers or individuals. Sending information to 007 is free.

In response, the subscriber will receive an SMS notification with the text: “Thank you, your message has been registered”, and a specialist from the claims processing group will analyze the situation and check the information and, if necessary, call back for additional information.

Spam under control: anti-spam protection platform

After all, if every user mobile phone in Russia will receive only one such SMS in a lifetime: 10 seconds for 150 million people - it will be 47 years!

How Beeline protects its customers from spam To improve the quality of communication services, Beeline is working hard to protect its customers from receiving spam messages: 1.

We launched the Antispam Protection intelligent platform, which effectively monitors the Beeline network and significantly reduces the amount of received spam. This protection provided to Beeline customers free of charge.

How to complain to Beeline

The first thing to do is to contact them. To write a complaint to Beeline in this way, you need to perform a number of actions: After writing a complaint, it is sent to Beeline on email company Employees of the company will consider it and try to help the contacting subscriber with solving the problem. They can also be contacted at hotline(mobile phone number: 0611).

A complaint form can be found online. But there is nothing difficult in writing a claim.

It is compiled on the basis of a standard form, and can also be used when contacting other authorities that deal with consumer protection.

Complaint to Beeline

The activities of Beeline, as well as other providers in the Russian Federation, are regulated by the Federal Law "On Communications" and the Rules Regulating Telephone Services No. 1342.

In accordance with paragraph 5 of Regulation No. 1342, the company may transfer the subscriber's data to other persons only with the written consent of the subscriber.

Communication must be carried out around the clock, the provider must promptly eliminate malfunctions that prevent the use of the Internet and telephone. Violation of these requirements (the full list of duties is enshrined in paragraph 24 of the Rules) gives citizens the right to write a claim to Beeline. Reasons for complaining about Beeline services Each subscriber has the right to demand clarification from the company if:

where and to whom to complain about SMS from Beeline

fraud

tell us about the illegal actions that happened to you via mobile communications - we will definitely figure it out and help you!

Did you find the answer to your question on this page?

Thank you for your feedback, it will help us improve the quality of the information!

you can continue looking for an answer to your question:

- learn from the electronic assistant;

- by writing us a message with a question;

- ask a support specialist in the chat;

how and where to complain about the beeline?

And so, there are several ways at once: 1.

You can express your dissatisfaction in your personal account on the operator's website.

to do this, log in Personal Area and find the section there with contact information. there you can also leave your wish or complaint to the beeline. 2. there is a special form on the operator's website feedback, in which you can write the essence of your appeal or dissatisfaction.

Your message will be read and a detailed response will be given. 3. there is an online chat with a specialist on the official website.

immediately write a question or describe a problem and immediately receive an answer to your complaint.

 → Reference information for clients

How to disable spam on Beeline

If you are a Beeline subscriber and you often receive various SMS notifications or spam on your phone, then you do not have to endure it, you can simply turn off the Beeline service, which clogs your phone.

The fact is that Beeline provides an opportunity for its client to go online and visit various sites. Often, such walks on the World Wide Web end with the fact that various sites for sending SMS notifications or annoying spam messages are automatically connected to your phone number. To exclude this, you can use the service from Beeline, which blocks access to unnecessary messages on your phone.

In addition, in the contract, which is concluded between the client and the mobile operator, there is a clause, it says that the subscriber himself automatically connects spam mailings to his number by dialing *102# .

What to do to disable spam on Beeline

You can correct this situation, for this you need to act according to a very simple and clear algorithm:

1. Delete balance check number from notebook
2. Dial the number 067405551 , after a few seconds of waiting, an answering machine will answer you, you need to listen to the message to the end and only then hang up.
3. After that, it is possible to create notebook balance request numbers with minor changes: at the very beginning, the asterisk * will change to a hash mark #. Messages about the status of your account will come in Latin, but spam on your phone will be forgotten.
4. If you forget about the innovation and dial * by mistake, you will need to call the number again 067405551 . A call to this number is free, but it cannot be made if there is no money in the account.

If you cannot remove the SMS sending function yourself, then you can resort to the help of the Beeline operator. You will need to write an application and transfer it to the operator in the communication salon, after the applications are considered, the SMS distribution will stop.

How to limit "Chameleon"

Some Beeline users are surprised that their phone constantly receives messages with information from different areas of life: weather forecasts, jokes, and so on. You should not be surprised, this means that you have activated the Chameleon service. This service is free, so you can not be afraid that money will be withdrawn from your account for it, but some people are not satisfied with it, because these messages are of little use, and this service is connected automatically.

You can refuse unwanted SMS, for this, dial *110*20# . In addition, you can find the “Chameleon” option in the phone menu in the beeinfo section and turn it off manually.

If all these operations have been carried out, but messages still come to you on mobile device, then call the consultant on the number 0611 .

Subscribers who are in roaming can also disable the service by dialing the short number *111#

Money for unwanted SMS

If in all of the above cases, SMS were free, and they only caused slight discomfort to the client, then sometimes subscribers complain about the unreasonable "leakage" of money from their mobile phone.

True, there is a reason for withdrawing money from the account, these are paid SMS mailings, which are often automatically connected when the subscriber goes online.

To rid its customers of such unwanted SMS, Beeline offers a service that can be activated by calling the operator and telling about your desire. This service is free for all Beeline tariffs, therefore, if the operator starts talking about debiting money from your account for connecting this service, do not believe him, but better go to the official communication salon and there, within a few minutes, employees will save you from unnecessary SMS.

Knowing how to turn off spam on Beeline, you can save your money and clear your phone of unnecessary information.