Quite often, Clients turn to our service center with complaints that no one can get through to them. The reasons for the appearance of such problems can be different and by no means always in such cases it is necessary to contact a service center. In this article, we will analyze the most common possible reasons why you no one can call on iPhone.
What if no one can get through?
Software settings
So, if no one can get through to you often, you should first check software settings phone. We'll tell you where to look and what to do.
- Do not disturb mode. This function allows you to turn off incoming calls and notifications from all applications on your phone when the iPhone screen is locked. If the Do Not Disturb mode is active, then the caller will not hear the connection sound and the call will end on his part, and you will receive a missed call notification on your iPhone. You can turn off the "Do not disturb" function in the phone settings, or in the Control Center (crescent icon).
- "Show number" function. If it is disabled, you may experience problems receiving incoming calls. You can enable this feature in the iPhone settings: Settings → Phone → Show number.
- TTY mode. The TTY function is for hearing impaired users. If TTY mode is enabled, then the iPhone may experience problems with dialing in both directions (no one can get through to you, you have problems with outgoing calls). You can also disable the TTY mode in the device settings: Settings -> General -> Accessibility -> TTY.
- Operating system system errors. In this case, it is impossible to establish the exact cause. If you have problems receiving incoming calls (no one can reach you), try resetting the network settings: Settings -> General -> Reset -> Reset network settings. After the reboot, observe the "behavior" of the phone. Very often, resetting the network settings solves these problems.
iOS errors
Resetting the phone settings does not always solve the problem, although the reasons for its appearance can still be at the level system files and operation of the iOS operating system. If resetting the network settings does not help, it is probably worth doing after saving all the necessary information. In fact, this means that you need to reinstall operating system and test the phone after that. You can perform a flashing yourself, or by contacting us.
Incorrect operation of the SIM card / Operator settings
Also, quite often problems with incoming calls on an iPhone can be related to incorrect work SIM cards. To eliminate this, exchange the SIM card for a new one at the salon or office of your mobile operator.
Hardware problems
If all of the above means of result do not work and no one can still get through to you, it is likely that the causes of the problem lie in the hardware problems of the iPhone. Here you can not do without contacting the service center. If the problem appears regularly and interferes with the full use of the iPhone, come to our service center. After the diagnosis, our specialists will identify the true causes of the problem and offer solutions.
iPhone doesn't ring. in the sense does not accept incoming, but voice mail passes. It sounds, of course, somewhat strange, however, just such an unpleasant problem is the place to be. Moreover, Apple users encounter it often enough to consider it completely insignificant.
In most cases, having discovered that his iPhone does not ring (by the way, this can be an “old” 4S or completely new iPhone 6 coated with real gold - such, for example), a user with bad premonitions rushes to a service center or a store with complaints, without really delving into the essence of the problem. But in vain.
The fact is that if, as we have already said, the iPhone does not ring, but the voice notifications play back properly, then you can try to deal with this incomprehensible rigmarole on your own and save your time (and a bit of nerve cells) on trips to the SC.
Firstly, there is always the possibility that your iPhone, however, like any other smartphone or phone, for some reason experienced a sudden failure when connecting to the operator's network. Yes, it happens. But this, as they say, goes away on its own, well, in extreme cases, a reboot is required.
Secondly, when the iPhone does not ring, but forwards calls to voice mail, then this problem, most likely, is also not one of those that are effectively eliminated only in service center, you can get by with on your own. In general, if this happened, then first we develop the idea in ourselves that nothing terrible has happened to your smartphone.
Most often, the solution turns out to be quite simple, and it is called Do Not Disturb mode. If it is activated, then the iPhone does not ring, and transfers incoming calls to voice mail if the subscriber does not call back within 3 minutes. Then you will notice incoming messages only in the form of voicemail, and not calls or missed notifications, as it should have been.
In iOS 7 and iOS 8, Do Not Disturb is very easy to turn on, and sometimes the user accidentally activates it when fiddling with their iPhone settings, for example, in the Control Center or in the process of changing other settings, which begins with a swipe up from the bottom edge screen.
How to understand that the iPhone does not ring due to the Do Not Disturb mode? It's not difficult at all. Look closely to the right top corner screen. If next to the clock you saw an icon in the form of a small crescent, then your smartphone is still working in the “do not disturb” mode. Further - according to the situation.
If you need to turn it off, then just swipe up from the same bottom edge of the screen, open the Control Center, find the same crescent icon in it (if it is white, then the Do Not Disturb mode is active) and tap once. It's all. The icon will turn gray and the iPhone will go into normal call mode.
Now all that remains is to check if the option to turn on the Do Not Disturb mode by schedule is activated. To do this, go to "Settings", open the "Do Not Disturb" tab and see that both the "Manual" and "Scheduled" options are disabled.
However, if everything is fine with the connection, and after disabling the Do Not Disturb mode, the problem remains, i.e. The iPhone does not ring and still does not receive calls, then you really have to consult with a SC specialist.
Quite often, inexperienced iPhone users (as well as other smartphones) are faced with the problem of receiving incoming calls. More precisely, other devices simply cannot reach the subscriber, and this can happen for a number of reasons, which complicates the diagnosis.
In this guide, we will list the most common situations that lead to blocking incoming calls on iPhone, as well as ways to resolve them.
Can't get through to you - Do Not Disturb and Airplane Mode are on
Perhaps the most common case - the user raises the "curtain" of the Control Center and accidentally activates "Airplane mode"(button with an image of an airplane) or " Do not disturb"(the button with the image of a crescent), after which it becomes impossible to reach the subscriber.
- If you call a contact who has activated "Airplane mode", then the phone will tell you that "The subscriber's device is turned off or is out of network coverage".
- If you call a contact whose "Do not disturb", then no matter how much you call, the handset will always be busy ().
The activation of these modes will be notified by the corresponding icon in the status bar of the desktop, and you can disable them in the same Control Center or in the main settings menu. Also note that the mode "Do not disturb" can turn on automatically at a certain time of the day, if such a condition is specified in its parameters.
In more detail the mechanism of the function " Do not disturb" described .
Can't get through (or you) - TTY or virtual TTY enabled
Sometimes, studying the capabilities of a smartphone, a novice user resembles a puppy in a new apartment - he tries “by the tooth” all the possible functions, options and modes that he finds in the settings. The result is usually unpleasant, but easily reversible consequences. For example, you won't be able to get through on your iPhone if you activate the TTY feature (intended for people with limited or total hearing loss) in the " Settings → Main → Universal access → TTY". The inclusion of this feature will also be indicated by an icon at the top of the home screen.
You can't get through (or you) - check the "Black List"
In the case when only one or several subscribers cannot get through to you, especially if it is an ex-boyfriend or an annoying work colleague, then it will not be superfluous to check the list of blocked contacts.
To remove a person from the "black list", go to the menu " Settings → Phone → Lock & ID. call", swipe left on the contact you wish to amnesty, and tap " Delete".
Number identification
In the settings of the standard “dialer” application on the iPhone, there is also the “Show number” option, which, when deactivated, allows you to make calls anonymously. However, often such secrecy has the other side of the coin - operator or network settings other callers may be prevented from calling your iPhone.
At the same time, many users complain that the option " Room display » turns off spontaneously after restarting the iPhone. To make sure that it is active, you should find the corresponding item in the menu " Settings → Phone».
Sometimes the iPhone has problems processing incoming and outgoing calls. At the same time, the operator's network icon may show a high level of signal reception and transmission. Let's take a closer look at what to do if the iPhone does not receive a call and how to return this function to the phone.
Types of problems and their causes
Incorrect work with calls can manifest itself in one of the following ways:
- The new call notification does not appear on the screen, and after the call ends, the Missed icon is displayed in the notification center. This type of error is caused by a misconfiguration of the voicemail feature. The phone automatically redirects any signal to it, so you will know about the fact of the presence incoming call already after its reset;
- During a call, there is no ring or vibration, but a call notification is displayed on the screen. In this case, you should check the operation of the speakers and, if necessary, replace them with new ones;
- There is no connection on the phone, even if the SIM card is inserted into the phone. The cause of the malfunction is the incorrect location of the card in the tray or a hardware failure of the communication module.
First Aid - Proper iPhone Setup
First, check if the ringer on/off key has been pressed. And add sound on your smartphone. If you hardly hear the call, but it appears on the screen, you need to monitor the sound settings of the device.
Even if the sound in the system is set to the high level, you need to adjust the input volume separately as the two settings are different from each other.
Turn off Do Not Disturb. The convenience of this option is that you can use your gadget in normal mode, but they will not be able to call you and disturb the peace. Many users simply forget to disable this option. Go to the notification center or device settings and deactivate the "do not disturb" slider.
To stop the constant sending of a call to voicemail, you must reset the phone settings through the iTunes program.
Also, starting with iOS 9, the following bug was noticed in the device, due to which the iPhone does not receive incoming calls. If during incoming call your phone is lying on the surface with the screen down, the call will be heard, but the incoming call will not be displayed on the screen itself. How then to accept the challenge?
To do this, open the list running applications(window of all open tabs). The call panel will be available on the second screen. This bug has not yet been fixed by Apple and may appear on the iPhone from time to time.
Gadget repair
If you encounter a problem when the iPhone not only ignores incoming calls, but also does not recognize the operator's network at all, you should check the operation of the smartphone hardware. First, try using a friend's SIM card. In 90% of cases, the failure to receive a signal is due to the blocking of the existing sim.
You may be inserting the card into the SIM tray incorrectly. It should be installed as shown in the figure:
If signal problems appear regardless of the SIM card, the GSM antenna should be replaced. A new part can be purchased at the iPhone Parts Store. Make sure you have the kit before starting repairs. necessary tools: spudger, screwdrivers, tweezers, screen sucker.
