It is completely difficult to study all the subtleties of the apple technique - there are many products and all have different properties and settings. Therefore, sometimes even advanced users have small questions that take too much time to solve. In this case, Apple has its own technical support team - you just have to write to it.
It works 24/7, so you can ask for help anywhere at any time of the day. The main thing is that the Internet is stable, because in this material I will consider the fastest and most effective way to contact - online chat. And you also need to know English, but first things first.
Apple recently updated its support page to make apple.com/support look nicer. Once on the page, immediately scroll down. Our goal is to quickly contact specialists, so feel free to click Contact Support → Get started.
First, you will be asked for your location. The main thing here is to lie a little and choose United States... Well, or Russia in case of complete misunderstanding of English language... If religious or any other canons do not allow you to do such a trick, then alas, nothing will come of it - Ukraine is not on the list of countries. By the way, Russian technical support provides an online chat option only in 1 out of 10 cases, so I highly recommend making friends with a translator.
Then decide in which area you need help. In my case it is Apple settings ID - I do not fully understand how to properly share purchases in App Store with other users, so in the next menu I select the appropriate item. The same operation works for other topics, but not always. Basically, technical support helps to solve non-critical software failures or simply suggests how to properly configure a particular function.
Then you can choose the option of contacting a specialist. Although only one will do - online chat. Just click on the icon, fill in necessary information about yourself and after a couple of minutes its window will automatically open. Wait for the first message from the employee - it is always nice. For example, "How are you today?" or "All problems are solved - and yours will be solved. Tell us what happened."
I have asked for help in the chat more than 10 times already - technical support always answered clearly and to the point. Another plus of this method is that you can ask a question of interest in a topic that is completely inappropriate for him. This happens when the online chat on the issue of interest is not available - you can just write about the broken iPhone functions in the MacBook support chat, and a specialist will redirect you to the right person. And wish you a good day.
In some situations with a Mac, experts may even ask you to download a special program to view your screen. Like TeamViewer, but from Apple and super secure. And employees will not be able to do anything, only show where to click and what to do. It's very convenient when you don't understand anything at all - you just follow the prompts and that's it.
By the way, if this option does not suit you, there is an alternative one - via Twitter. Just mention
Hey! Despite the numerous instructions posted on the Internet and on this blog, there are issues regarding the iPhone and iPad that can only be resolved with the help of Apple technical support. For example, remove iCloud lock,. Who can do it? No one! Only a specially trained employee of the company. And it's not just about blocking, you never know for what other questions the answer of a competent specialist can be useful?
And after all, it would seem that the technical support itself is not hiding from anyone, there are a lot of ways to contact it, but people still ask in the comments - how to call or write to the Apple operator? And since they ask, we will answer!
Here are all the ways to reach tech support wherever you are.
Apple technical support phone numbers in Russia
Apple, like any normal company, has its own hotline whose employees will answer any question related to the iPhone and iPad. Here are the phone numbers for the Russian Federation:
- 8-495-580-95-57 (Moscow number).
- 8-800-555-67-34 (Toll Free Number for calls from any region of Russia).
- 8-800-333-51-73 (Apple Store Customer Service).
On any of these numbers, Russian-speaking staff will be ready to advise you from 9.00 to 21.00 on weekdays.
Other ways to talk to Apple tech support in Russia
When you call on any of the phones, you are greeted by an answering machine. If for some reason you cannot get through his teams or do not want to do this, then you can order a call back - the company itself will call you. To do this, go to this page and:
The incoming call will not be from those numbers listed above, but from others. This can be the number of any country (I received a call from the Philippines, Bangkok and elsewhere from Asia). There is no need to be afraid - a Russian-speaking employee will talk to you and this call will be free.
For some reason you don't want to talk? WITH technical support you can always communicate through a special chat. To do this, we repeat all the actions indicated just above, the only thing, at the third point, we select: "Chat". It also shows the approximate waiting time, which is convenient.
In 2018, Apple launched an application that contains various articles and instructions on the company's products. Cool? Not bad!
However, you and I are interested in another possibility of this program - to get the help of a technical support specialist. What should be done?
All that remains is to select the device and the problem you are facing. The application will offer various solutions:
- Articles and instructions.
- Chatting with a specialist.
- Call support yourself.
- Callback order.
Agree, the choice is just excellent. Let's use it!
How to contact the Russian Apple technical support if you are in another country?
Exists a large number of countries where technical support is either absent in principle, or is available, but in the language that the Russian-speaking user does not know. How to be in this case? How to contact and talk specifically with Russian technical support if you are in another country?
There is nothing difficult about this, there are several ways:
But ordering a call back, if you are in another country, most likely will not work (unless, of course, you do not have a Russian SIM card). The fact is that the callback form involves specifying a number starting with +7 (a prefix for Russian numbers). You cannot erase it and replace it with another.
P.S. If you suddenly have questions, then write in the comments. And of course we put "like", then the conversation with technical support will be favorable and successful!
Please ask your questions or leave feedback - we will definitely answer them!
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Hello, a question? Did you have a draw in a contact where the prize was an iPhone? Here one lady writes that we won it and we can get it by sending 772 r and the phone number says with confirmation, since you have a difference of one digit. Whether it is of course we do not believe in miracles and do not send anything. First chairs, then money.
Hello!! I want to ask, they told me that I won an iPhone in the raffle, and so that I pay for the delivery to this number +79022627300 they are not fooling me?
Alexpndr
Hello, I would like to purchase motherboard for an iPhone 6 64gb how much will it take? I am in Vladivostok
Alexander
Hello, do you untie iPhones from iCloud?
Hello, my relative died, left an iPhone with a box and a check, but I don't know the password. How to unlock it, ?? There is information about death.
I ask you to answer the question we have two IPHONE 5 and 6.In IPONE 5 model FF352RU / A you can take pictures without sound, and in IPHONE 6 model MG4J2KH / A silent photography is impossible, we tried additional programs does not work. Is this a marriage? Or is it really connected with the adoption of Japanese legislation. Could you tell us in which IPHONE models Silent shooting is saved and what is planned in future IPHONE models to keep shooting silent or not?
Vladimir
Hello.
Help me figure out the situation.: Fraudsters hacked the ID password and blocked my phone, they demand to enter some code. How to unblock?
Alexander
The phone was blocked, I don't remember any data.
How can you unlock it?
Good day! I am denied warranty repair, for reasons not very clear to me. I believe that on the part of the company Apple is outrageous !!! Making a nice gesture towards the guarantee in the form of replacing the phone with a new one, and then unlocking it in every possible way, at least looks like a LOKHOTRON! , but for a company of this format, this is not solid!
Thank you in advance! Please contact me and solve my problem.
Good morning! September 26, 2017 8 rubles were debited from my phone account for an SMS, which I did not send to the number 7786205094. Why do you make such technical mistakes? Return the money to the account and stop cheating.
Hello! Tell me they removed the funds from the card, it's not clear why only the itunes / bill link came. I go to the iPhone, it’s not clear how the card information got there, and for what the money was withdrawn?
Hello. Stopped working front-camera and a fingerprint. Can i count on iphone replacement 6 plus?
Hello!
Can you replace your battery with a 5s model?
Best regards, Olga.
Radionov Denis Sergeevich
Hello.
On 02/08/2018, I sent a claim to your address (107031, Moscow, Petrovka str., 5) regarding the quality of the purchased goods along with the iphone 5S phone.
03/01/2018, in response to my claim, I received a telegram (see photo), in which it was said that "... the verification act and the smartphone were sent to your address by mail. For all questions, you can contact the representative of Apple LLC Rus Novopoltsev Alexey Ivanovich, tel. 89297795773 ".
On this moment, I never received the phone, the phone number indicated in the telegram is not serviced.
Please provide me with valid contacts to find out the location of my phone.
Respectfully yours, Denis Sergeevich Radionov.
HEY
My name is Firuz Mukhsinov
I bought IPHONE 5S 16GB SILVER
IMEI 359140075611401
Purchase Date 02/11/2017
EPPL RUS LLC Address: 107031, Moscow, Petrovka, 5
After reset the phone will be LOCKED ACTIVATION
I forgot APPLE ID and PASSWORD
Please, you need a duplicate sales receipt
Oleg Igorevich
Hello!!! 03/24/2018, in Stupino, st. Timiryazevo in the ISHOP store bought iPhone phone 8+ 256GB for 71,990 rubles. 03/25/2018 the phone stopped catching the network, it is constantly in search, the reboot did not help, they put another sim card, the same thing, in the search. On 30.03.2018 we turned to a store in Stupino for a replacement phone because this one is not of proper quality. The seller, ignoring the law No. 18 on consumer protection, refused to replace me, recommended to update the IOC, saying that this happens to the old one or contact official service... After the update, the aytyuns icon and the charging wire appeared on the screen, when the apple is rebooted and more, the phone does not show anything and nothing can be done with it. In the store I left a clause. Please understand this situation, because the phone is not of proper quality. And the law No. 18 on consumer protection says: that within 15 days from the date of purchase, a phone of any brand and any manufacturer must be exchanged or returned if the phone is not of proper quality. I don’t ask to change it because I don’t like something about it, it doesn’t work. Otherwise, I will have to go to court, where I am sure they will recognize me as right, with all the ensuing consequences.
Good day! Bought on 06/22/2018 in the MTS online store as a gift phone X and a few hours later a green bar appeared on the screen. Terrible! The birthday is ruined. Such a brand and marriage. There are ways to exchange a phone for a new one without expertise.
Svetlana
Hello! July 2, 2015 in the city of Volgodonsk, Rostov region at st. Sea House 64 smartphone was purchased Apple iPhone 4S 8 Gb IMEI 013590006462480 in the amount of 17,990 rubles In June of this year, the activation of the phone was blocked and to solve the problem the service Apple support asked for a sales receipt. Because the cashier's receipt was not preserved, I went to the seller's store and the sales receipt was restored to me. However, Apple's technical department declined assistance, stating the following:
Reference number: 100583837726
Product: iPhone
Serial / IMEI number: DX3P98R2FMLD / 013590006462480
Hello Svetlana!
We have reviewed the information you provided, but we are forced to inform you that we cannot fulfill your request, since this information did not coincide with our data.
To continue validating your request, please contact your retailer to obtain proof of purchase for this device. If no other documents are provided, we will not be able to continue processing your request.
Appple's support operator advised that the only reason refusals are false information on the sales receipt that this is a store error. I went to the seller's store again, they checked it again and said that they could not give any other information other than what was in my sales receipt. On hotline Svyaznoy confirmed this information and said that they did not know why Apple did not accept my sales receipt. Then I wrote in email address on work with clients [email protected] by sending a sales receipt and I was told the following:
Svetlana, good afternoon!
We checked that the information on the sales receipt is up to date and the only one that we have about your smartphone and the purchase in general.
The blank of the sales receipt has a standard sample.
Previously, there were no such requests from clients.
Unfortunately, we cannot issue other documents.
Hope for understanding.
Best regards, Messenger.
Everything! Vicious circle! How to be?
If there are business partners between Svyaznoy and Apple, then why do they have different data and a conscientious buyer should suffer? They kick me like a ball, nodding at each other. Where to look for the truth?
Every week Apple top managers make serious statements that something is constantly happening in the "apple" world. But what if you look inside the company from the other side, the side of ordinary workers? We managed to contact one of the people close to Apple (he does not work for the company, but asked to leave his name behind the scenes) and ask him about the peculiarities of working in the most expensive company in the world.
It turned out that there are four departments in Russian support, each has almost a hundred people, all of them are located in different countries EU. These departments are solely dedicated to supporting iOS users. They serve everyone who speaks Russian and calls a Moscow number. If they even call from Montreal, they help him too.
Extreme situations also happen - for example, create an Apple ID for a user for 2 hours, then search in the application, wait for it to load. Often people who have "suddenly" lost contacts and calendars are asked to, many simply call to find out about the condition of their phone (whether new, with a guarantee, PCT). More often than not, there are no stupid addresses.
Support uses 21.5-inch iMacs in a wide variety of configurations. Quite powerful devices. The work schedule is agreed in advance, taking into account the wishes of the employee. All Russians work, even at the interview they check the level of Russian language proficiency. Well, you need to know English, of course.
Used for work special application iLog. It compares favorably with Salesforce, Oracle, and even SAP. He is like anyone software Apple is notable for its intuitive simplicity and versatility: you type the name of the case (situation), and at that time he displays articles on solving the problem for you in real time.
With the help of iLog, you can untie from the operator in one click, get data about the device, including its entire history of repairs, you can use diagnostics to find out what is wrong with it at the moment: detailed information about any component. You can turn FaceTime off and on with another utility: iCloud Support App. Disable iMessage, FaceTime, Keychain, and so on. But in fairness, support does not see any user data that should not concern them: it sees how many photos, how many contacts, and so on, but not the photos and contacts themselves.
It is impossible to trace the device even with the consent of the user. If Apple ID is stolen, support looks at what is wrong with it, asks questions to verify the identity of the caller. If everything is ok, then they send a letter to the specified mailbox. If the thief even changes the Apple ID himself, then all this is visible and quickly fixed. So they have no chance.
The number of calls depends on the day: it is quiet on Friday, everyone is on their phones and rushes to the nature to "fry meat". On Monday there is a full house - everyone remembers the phones. If we take the average - 10 calls per day per person.
On average, Apple Support employees receive between € 1,000 and € 3,000 depending on country and experience. About banning Android devices - everyone is free to choose what they like best. Many employees use Android smartphones and feel great.
With the release of iOS 9, support calls have increased - there are a lot of calls from those who imagine themselves to be designers and engineers, and gives instructions to fix certain bugs operating system... But there are also references to the case: for example, iOS 9.0.1 was released due to a bug leading to the iPhone freezing when updating the device.
We'll continue to peek behind the scenes at Apple, with more to come.
No matter how much Apple praises its products and ecosystem, users often face both software and hardware problems.
Before heading to service center or to require help from sales consultants who sold you a laptop, smartphone or other gadget, you should write to online support.
We will tell you how to do this.
How to contact Apple support
Step 1. We open a special section "Support" on the Apple website.
Step 2. We find the item "Contact support".
Step 3. Scroll the page a little and find the item Apple Specialists -> Getting Help.
Step 4... We select the product you are interested in. Let's take the iPhone as an example.
Step 5. Now you need to select the type of problem you are facing.
And then narrow the range of search, more precisely indicating the nature of the breakdown, bug or deficiency.
Step 6. From the three proposed options, we choose Chat room.
Step 7. Enter the IMEI or serial number of the device (depending on the category of the gadget) in the corresponding field. The numbers are indicated either on the complete box or on the back of the device case.
You can also view the IMEI in the section Settings -> Apple ID -> Device Information.
Please note, be sure to indicate the correct IMEI or serial number from the device that you have at your disposal. Otherwise, you will not be able to access the support service.
Step 8. Recently, to reduce the number of accidental calls, Apple has introduced additional measures to prevent access to support.
After entering the IMEI, you may come across the following message.
Press confidently Request an exception to the rule, and then I believe my product has a problem covered by the terms of service for the equipment.
Step 9. It remains to enter your first and last name, as well as indicate your email address.
A chat window will open and within two minutes one of the support specialists will connect to the dialogue.
If you wish, you can send a copy of the correspondence by mail. After the end of the dialogue, a notification will be sent to the specified mailing address, in which the reference number will be indicated.
Subjectively... The success of solving your problem directly depends on the specialist you get to.
Some specialists will send them to an authorized service center whenever possible, while others will try to help solve the problem online. The human factor plays an important role here.
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