Official Apple warranty in Russia: what are the conditions and how to check. Apple Worldwide Warranty

Consumers of the market of equipment and electronics are quite scrupulous about the quality and reliability of the purchased devices, which makes manufacturers of well-known brands improve in the field of quality and service. The world-famous Apple company is in great demand among buyers, for the reason that it confirms their expectations and conducts imac warranty repair and devices from other brands. According to statistics presented on the company's official website, its international sales accounted for 63 percent of revenue for the third quarter of 2016. Recall that the company became widely known back in 1984, when it launched personal device Macintosh. The company is currently a leader in the field innovative technologies. At the beginning of this year, the company's profit amounted to 42.4 billion US dollars. According to the Forbes electronic magazine, Apple is included in the list of the largest companies in the world and takes 12th place, its competitors are banks and car manufacturers. The company ranks first in terms of capital, it competes with such a giant company as Google, surpassing it in market capitalization by 2 times. And more than 100,000 employees of the company give their lives to their work. However, despite the reliability of the devices, sooner or later products with the famous apple logo require a visit to service centers where they produce imac repair under warranty. To save time and avoid the high cost of repairing an imac under warranty, arm yourself with useful information in advance and we would like to help you prepare for this difficult task. Apple iMac warranty repair may seem complicated at first glance, but it is not. It is easy and understandable, which means that it is required to simply pay some attention to its study. Since the most common question among Russian consumers was the question of the warranty and the conditions for obtaining it for Apple products, we decided to analyze all underwater rocks warranty cases and organize all the information especially for you about repair warranty imac.

Professional warranty imac repair

So, the first thing you should pay attention to is that imac repair under warranty in our country can be carried out for any Apple products, of course, if such products are not prohibited for sale in Russia. You can always get acquainted with the range of supplied products on the official website of the company, there is also information about imac repair under warranty. The warranty period for Apple equipment is valid for a year, and to be more precise, 12 months from the date of purchase. imac warranty repair. Moreover, imac warranty repair requires a special document on the purchased product to confirm the warranty period. This period of time increases to three years if you purchase and activate the Apple Care Protection Plan, which we will talk about later.

All service centers Apple support there is authorization. Each imac repair under the warranty of the famous brand has a certificate for the implementation of warranty, post-warranty repairs, as well as the provision of technical support its products. Repairing imac under warranty on iPhone has a number of features. Keep this in mind when you visit our company for warranty repairs. Each country launches new Apple products at different times. In connection with what imac warranty repair will be held only after the official launch of sales, which means that it will also be carried out non-simultaneously.

imac repair under warranty in St. Petersburg

In the event that you do not have documentary or actual confirmation that the purchased equipment was purchased in a particular country where this product supplied by the manufacturer for sale, you have the right to refuse warranty support. Subject to the provision of all necessary documents for a private person on the purchase of goods in the territory of the country of sale, imac repair under warranty should be carried out free of charge and recognized as a guarantee. It is believed that this buyer was temporarily located in the country where he purchased the equipment, and it is covered by the Apple worldwide warranty.

When selling new Apple products, they must always be accompanied by warranty conditions in the form of a document for a specific product, the rules for imac repair under warranty. You can also see imac warranty repair as it is carried out for each product here. Apple's official website contains a special section dedicated to explaining the support and warranty of products, which describes imac warranty repair. In the special “Support” section on the official Apple website, you can find instructions: help with a password, find the device (in case it is lost), help with charging, repair options (how to send it in for repair, how long it will take, what are the costs), offers repair imac under warranty.

Repair imac under warranty - promptly in Mobile Service

Each Apple product has its own serial number, thanks to which each user can obtain information about the warranty of their device. You must click on the link "Right to service" and in the empty line called "Check warranty status" drive in the serial number of the product. If the system finds it in its database, then the consumer has the right to receive service support and imac repair under warranty.

Especially for customers who need to use the support of Apple specialists, the AppleCare Protection Plan has been developed, which is the company's universal offer for the maintenance of its products, imac warranty repairs. Users are provided with 90 days of free phone technical support and a full year of technical support, and imac warranty repair free of charge in service center companies. When purchasing a specific plan, the warranty is extended from one year to three years. What is quite beneficial and important for those who own several types of Apple products at the same time, this way you can solve several problems at once, you just need to call and describe them, although a plan is activated for each technique. It includes not only small details, but also imac repair under warranty, which can be offsite, all this is included in global system repair (if the consumer is abroad), which is carried out by authorized specialists of the company in different countries peace. The AppleCare Protection Plan ships with instructional documentation such as a quick start guide, terms and conditions of use, and diagnostic tools such as TechTool Deluxe.

Imac warranty repair in St. Petersburg

One of the most common questions is about plan activation. In order to do this, you must remember that you can activate the AppleCare Protection Plan if your original warranty has not expired according to the due date. Recall that the warranty period from the date of purchase is one year, which means that within the first year after purchase, you need to purchase and activate the AppleCare Protection Plan. This service applies to Apple products such as Apple monitors, iPods, Apple TV modules, and all Macs.

Myself imac repair under warranty and maintenance in an authorized center of the company are carried out, strictly observing the requirements and rules of operation, which are detailed in the instructions and warranty card attached as documentation when purchasing Apple products. According to the law of the Russian Federation "On Protection of Consumer Rights", warranty repairs are carried out free of charge.

Apple is always committed to providing technical assistance in a conscientious, timely, and professional manner. In order to avoid the negative impact of the installed software on the diagnostic results, it will be reinstalled in the device to the original software, specially designed for specific device from the manufacturer. It is worth paying attention to the fact that in connection with such work, user data may be lost forever, namely all settings and codes, contact information in notebook, all information on the memory card has been deleted, etc. To avoid such a situation, you are advised to take care of the information that is important to you before contacting the service support office.

iMac Warranty Repair: Professional and Prompt!

Since the duration of the life of the device and the battery by the seller is in accordance with the requirements of the manufacturer, the user has the right to free repair service and elimination of shortcomings in the equipment during the entire period specified in the warranty, in case of problems in the operation of the product through no fault of his. Accordingly, the warranty period is extended by the period the device is in the service center. Let's say you had a breakdown, and you took your equipment to a service center, the repair time took a week, therefore, the warranty period extended for a whole week. imac warranty repair is carried out in accordance with the Law of the Russian Federation and is produced on the condition that the user has all the necessary documents, such as a warranty card, which indicates the model and serial number of the device, the date of sale and the warranty period, the seal of the seller organization and the signature of the responsible person.

There are times when a client, in the presence of a warranty card, cannot demonstrate a malfunction of the equipment, then the service employees accept the device for diagnostics. Under such circumstances, the user may return the device without repair if no faults are found. The service center can confirm the warranty after opening, inspecting and diagnosing problems.

Despite the outstanding reliability of devices with the apple logo on back cover, sooner or later there is a need to visit service centers. For such cases, you should always be prepared in advance. As the saying goes, get your sleigh ready in the summer. And if such a need arises, we want to prepare you for this and help you save your money. At first glance, the Apple warranty looks complicated, but in fact, everything is easy and clear.

In connection with the increasing questions about the warranty for Apple products and the conditions for its provision for this equipment in Russia, we decided to tell you all the nuances of warranty cases and put all the information on the shelves.

1. Warranty service in Russia is subject to any Apple products that are not prohibited for sale in our country. You can find out the range of Apple products supplied to the territory of our country on the official website of the company.

2. The warranty period for the product is calculated from the moment of its purchase and is confirmed by the purchase document. The warranty period for Apple products is 12 months (1 year). You can extend the term to three years if you purchase and activate the Apple Care Protection Plan (more on that later).

3. Warranty support is provided only by Apple Authorized Service Providers. Their list can be found in the Support section on the official website of the Cupertino company.

4. Separately, you should know about the situation with the warranty on the iPhone. Apple Authorized Service Providers do not accept iPhone for warranty service. The phone is not covered by worldwide warranty. iPhone is only eligible for warranty service in the country in which it was originally sold. That is, having bought it in the UK, only there it will be guaranteed. In our country, for iPhone warranty issues, you must contact the seller or operator cellular communication from whom the phone was purchased. So, an iPhone purchased on the territory of our country from OSS MTS will be guaranteed only on the territory of the Russian Federation and from OSS MTS. Don't forget it.

5. When launching new Apple products, products are covered under warranty only from the moment of the official launch of sales in each individual country.

6. Authorized service apple center has the right to refuse you warranty repair, if you do not have documentary or actual evidence of the purchase of the product in the country in which they were supplied by the manufacturer for sale.

7. The product is recognized as a warranty product and must be repaired free of charge if documents on the purchase of the product in the country of sale, issued by a private person, are provided. In this case, the person is regarded as temporarily arriving abroad at the time of purchase of the product, or temporarily located in the territory of the Russian Federation. In the first and second cases, the product is covered by Apple's worldwide warranty.

8. When buying a new one Apple technology, be sure to check the presence of a document describing the warranty conditions for a particular product. Warranty conditions for all Apple products can be found.

9. Detailed explanations about support and warranty can be found in a special section on the official Apple website.

10. To check the warranty of your device, you can follow the link and enter the serial number of the device. If it is in the database, then you can safely go to an authorized Apple service center.

Apple Care Protection Plan

All Apple products come with 90 days of free phone support and one year of Apple Authorized Service. By purchasing the AppleCare Protection Plan, you extend your warranty coverage to three years from the date of purchase.

Arina

Hello!
With imac 27 2011 (upgrade - system on ssd, user folder on hdd, 32gb of RAM, core i7, in general, a top-end poppy for serious tasks) something is wrong.
Picked up 2 years ago. Initially, it worked ok for half a year, without serious tasks and software - Internet, office, etc. After reinstalling everything, installing prof. Software and transferring the user's folder to hdd (ssd life extension mode) began periodic dumps with loss of performance - hdd is blocked for writing (read mode), and since the user's folder is on it, the whole computer lays down and tediously then rises for a long time with the help of the same friendly admin .

The system works, the ssd is working throughout history. But it is not known what happened to TRIM.
The 1st time hard a year ago was blocked after connecting an external hard and it became impossible to log into the system. Internal HARD REPLACED.
The 2nd time immediately after the first one, the ability to write to hard spontaneously disappeared, but the system booted up. ON A FRESH HARD, SOLVED BY SWITCHING WITH SOFTWARE.
3rd time a year later, it all started with a flickering finder and the inability to position the cursor on desired file, after cleaning the caches, the finder was restored, but again it blocked on hard recording, the system booted up, but nothing worked. SOLVED BY FORMATTING HARD FROM A BOOT EXTERNAL DISK, after which the user's pack was re-downloaded for three days (work is being done on cloud servers).

Also:
1) devices connected via usb periodically fall off. A floating, infrequent and self-resolving glitch.
2) It seems that cd does not work (I pulled out the chewed chuckling CD once and no longer risked testing). Plus a floating glitch in the workflow (illustrator freezes when the file is CLOSE, for example).
3) TOO STRONG HEATING cpu - there are jumps up to 80-90 degrees according to fan control (I catch and prevent it manually, starting all the fans to the maximum and controlling all sorts of pathological loads in the activity monitor - the fan control itself does not cope well), the operating temperature keeps 55-70, very rarely drops below 45.
4) periodic howl-roar of fans out of the blue after waking up from sleep. They can shut up, they can howl.

The death of the mother, the death of the vidyuhi, and the death of the hard drive are suspected in the services, and all this is incredibly long and expensive.

Necessary:
1) Express reasonable assumptions according to the description.
2) Test-diagnose the hard, probably do something with the internal architecture (possible connection errors? Loop? Bus? Do you need to plug the hard after checking the health? Plus cleaning?
3) With a favorable forecast for hardware - transferring the user's folder back to ssd (but the clouds remain on hard) is a more reliable scenario. Checking the operation of TRIM.

  • 21.5 inches
  • 27 inches

21.5" LED display
Resolution 1920×1080 pixels; quality color rendering - color reproduction - millions of colors

Retina display 4K

21.5" Retina 4K display
Resolution 4096×2304 pixels; color rendering quality - billion colors
Brightness 500 cd/m²
Wide color gamut (P3)

CPU

2-core processor Intel Core i5 clocked at 2.3 GHz (accelerated turbo boost up to 3.6 GHz)

3.6GHz Quad-Core Intel Core i3 Processor

(Turbo Boost up to 4.6 GHz)

8 GB DDR4 2133 MHz

16 GB memory configuration available

8 GB DDR4 2400 MHz

8 GB DDR4 2666 MHz memory

16 GB or 32 GB memory configuration available

1 TB

Configurable with 1TB Fusion Drive or 256GB SSD

1 TB

Hard drive 5400 rpm 1 TB

Configurable with 1TB Fusion Drive or 256GB, 512GB, or 1TB SSD

1 TB

Configurable with 256 GB, 512 GB or 1 TB SSD

GPU

Intel Iris Plus Graphics 640

Radeon Pro 555X with 2GB GDDR5 memory

Radeon Pro 560X with 4GB GDDR5

Can be configured with GPU Radeon Pro Vega 20 with 4GB HBM2

Support video and camera

FaceTime HD Camera

Support for full native resolution on the built-in display with high color quality: millions of colors on the 21.5-inch model and a billion colors on the 21.5-inch model with a 4K display. Additionally, you can connect:

stereo speakers

Microphone

3.5mm headphone output

Gigabit
ethernet

3.5mm headphone output

SDXC card slot

Two Thunderbolt 3 (USB‑C) ports supporting a range of features:

  • display port
  • Thunderbolt (up to 40 Gbps)

10/100/1000 BASE‑T Gigabit Ethernet Module (RJ‑45 Connector)

Input Devices

Magic Keyboard

Magic Mouse 2

trackpad Magic Trackpad 2

If you like using a trackpad, you'll love the Magic Trackpad 2. Get all the Multi‑Touch gestures and Force Touch technology at your fingertips. Sensors under the surface of Magic Trackpad 2, sensitive to the slightest changes in pressure, expand the possibilities of controlling programs using the trackpad. And thanks to the low profile, the new trackpad is incredibly comfortable to use.

Wireless
connection

Connection to WiFi networks 802.11ac
compatible with IEEE 802.11a/b/g/n standards

Dimensions and weight

Electrical Requirements
and environment
exploitation

Line voltage: 100 to 240 V ~

Frequency: 50 to 60 Hz, single-phase current

Operating temperature: 10 to 35 °C

Relative Humidity: 5 to 95% non-condensing

Operating height: tested up to 3000 m

Limited Warranty and Service

In Russia, the buyer has the right to free repair, reimbursement for repair costs, free replacement, price reduction, or refund by the seller, manufacturer, or importer for Apple products that do not meet the terms of sale upon purchase, within two years of the date of transfer of the goods in accordance with the Act Russian Federation"Consumer Protection". Click to get detailed information.

Every Mac also comes with a one-year limited warranty and 90 days of phone support. To learn more about how Apple will service your iMac, click here.

Buy an AppleCare Protection Plan to get up to three years of phone support and additional services hardware Apple. Click to get detailed information.

Contents of delivery

iMac 21.5 inch
or

Magic Keyboard

Magic Mouse 2

Power cable

Lightning to USB cable

Operating system

macOS- operating system, which is behind everything you do on a Mac. macOS Mojave adds new features designed for advanced users, but useful and convenient for everyone. Unlock new possibilities with every click.

Universal
access

Accessibility features help people with disabilities get the most out of their new iMac. With built-in support for these features, people with visual, hearing, coordination, motor, and learning disabilities can create amazing things.

Some features:

  • VoiceOver
  • Increase
  • Increase
    contrast ratio
  • Reduced motion
  • Siri and Dictation
  • switch control
  • Closed captioning
  • transformation
    text to speech

Complete set by order

iMac 21.5 inch

Magic Trackpad 2

Magic Keyboard with Numeric Keypad

16 GB memory configuration

1TB Fusion Drive

256 GB SSD

iMac 21.5-inch with Retina 4K display

Magic Trackpad 2

Magic Keyboard with Numeric Keypad

Configurable with 3.2 GHz 6-core Intel Core i7 processor

1TB Fusion Drive

iMac 21.5-inch with Retina 4K display

Magic Trackpad 2

Magic Keyboard with Numeric Keypad

Configurable with 3.2 GHz 6-core Intel Core i7 processor

16 GB or 32 GB memory configuration

256 GB, 512 GB, or 1 TB SSD

Radeon Pro Vega 20 with 4GB HBM2

iMac and the Environment

Apple considers all stages life cycle devices in the calculation of environmental impact.

iMac features that help reduce your environmental impact:

Apple and the Environment

Retina display 5K

27" Retina 5K Display
Resolution 5120×2880 pixels; color rendering quality - billion colors
Brightness 500 cd/m²
Wide color gamut (P3)

CPU

3.0 GHz 6-core Intel Core i5 processor (Turbo Boost up to 4.1 GHz)

3.1 GHz 6-core Intel Core i5 processor (Turbo Boost up to 4.3 GHz)

3.7GHz 6-core Intel Core i5 processor (Turbo Boost up to 4.6GHz)

Configurable with 3.6GHz 8-core Intel Core i9 processor (Turbo Boost up to 5.0GHz)

16 GB or 32 GB memory configuration available

8 GB (two 4 GB modules) DDR4 2666 MHz; four user-accessible SO‑DIMM slots

8 GB (two 4 GB modules) DDR4 2666 MHz; four user-accessible SO‑DIMM slots

Configurable with 16 GB, 32 GB or 64 GB memory

1 TB

1TB Fusion Drive

Configurable with 2TB Fusion Drive or 256GB, 512GB, or 1TB SSD

1 TB

1TB Fusion Drive

Configurable with 2TB or 3TB Fusion Drive or 256GB, 512GB or 1TB SSD

2 TB

2TB Fusion Drive

Configurable with 3TB Fusion Drive or 512GB, 1TB, or 2TB SSD

GPU

Radeon Pro 570X with 4GB GDDR5

Radeon Pro 575X with 4GB GDDR5

Radeon Pro 580X with 8GB GDDR5

Configurable with Radeon Pro Vega 48 GPU with 8GB HBM2 memory

Support video and camera

FaceTime HD Camera

Support for full native resolution on the built-in display with high color quality (billion colors). Additionally, you can connect:

one external monitor with a resolution of 5120 × 2880 pixels (5K) at 60 Hz, color quality - a billion colors; or

two external monitors with a resolution of 3840 × 2160 pixels (4K UHD) and a frequency of 60 Hz, color reproduction quality - a billion colors; or

two external monitors with a resolution of 4096 × 2304 pixels (4K) at 60 Hz, color quality - millions of colors

Thunderbolt 3 digital video output

Native DisplayPort video output via USB-C interface

Video output to devices with Thunderbolt 2, HDMI, DVI, and VGA ports via optional adapters (sold separately)

stereo speakers

Microphone

3.5mm headphone output

Connectivity and expansion options

Headphones SDXC card slot USB 3 Thunderbolt 3 (USB-C) Gigabit
ethernet

3.5mm headphone output

SDXC card slot

Four USB port 3 (compatible with USB 2)

Two Thunderbolt 3 (USB-C) ports supporting a range of features:

  • display port
  • Thunderbolt (up to 40Gbps)
  • USB 3.1 Gen 2 (up to 10 Gbps)
  • Thunderbolt 2, HDMI, DVI and VGA support via optional adapters (sold separately)

10/100/1000 BASE-T Gigabit Ethernet Module (RJ-45 Connector)

Kensington lock slot

Input Devices

Magic Keyboard

Your iMac comes with a Magic Keyboard. She works on wireless network, incredibly compact, ergonomic and has a rechargeable battery, so you can forget about changing batteries. The keyboard features a durable scissor mechanism, optimized key travel, and a slim profile for convenient operation. And automatically pairs with your iMac.

Magic Keyboard with Numeric Keypad

It supports all the functions of the Magic Keyboard and has an extended layout, so it's even more convenient to use. The Magic Keyboard with Numeric Pad has document navigation keys (Page Up, Page Down, Home, and End) and full-sized arrow keys for professional applications, spreadsheets, and games.

Magic Mouse 2

Your iMac comes with a Magic Mouse 2. The design of the Magic Mouse 2 makes it easy to move around your desk. And with Multi‑Touch, you can easily navigate web pages, scroll through documents, and more with simple gestures.

Magic Trackpad 2

If you like using a trackpad, you'll love the Magic Trackpad 2. Get all the Multi-Touch gestures and Force Touch technology at your fingertips. Sensors under the surface of Magic Trackpad 2, sensitive to the slightest changes in pressure, expand the possibilities of controlling programs using the trackpad. And thanks to the low profile, the new trackpad is incredibly comfortable to use.

Wireless
connection

Connecting to Wi-Fi 802.11ac networks;
compatible with IEEE 802.11a/b/g/n standards

Wireless technology Bluetooth 4.2

Electrical Requirements
and environment
exploitation

Good afternoon, iMac 27 "A1312 2010 showed stripes and now it does not boot. I tried to reinstall the system - it does not boot. What do you think is wrong with it?

Hello. 90% of the video card is out of order. It will be possible to say with certainty only after diagnostics in the service center.

Good afternoon, iMac 27 A1419 of the end of 2013 has stopped loading. Before that, it slowed down a lot. The son tried to rearrange macOS, but it did not help. What do you think happened and can you help?

Kind. To determine exactly, diagnostics are needed, but most likely it flew HDD. You can fix it both in the service and at home by ordering the departure of the master.

Good afternoon, I have an iMac 27". A couple of days ago I did a repair - they cleaned and replaced the video card. Everything worked for about 20 minutes, but then the iMac asked for a reboot ... Now when you turn it on White screen, but still sometimes it comes to the desktop and immediately goes to a gray screen. Also, the computer gets very hot, maybe this is the reason?

Hi, most likely the video card is faulty. You can tell for sure after diagnosis.

Even if after the repair it worked and everything was fine? Because before the repair, he did nothing at all.

In your words: "worked for 20 minutes." So the thing is incorrect installation video card, or it is simply defective or does not fit.

Good afternoon. iMac 27 2010, the screen suddenly went blank. Everything else works and loads at the same time (sounds are heard running applications). After 5 minutes, it turned on, worked for 10 minutes and began to flicker occasionally, but then completely went out. What could be the reason?

Kind! It's either the matrix or the inverter. We need diagnostics to be more precise.

Good afternoon! Interested in upgrading iMac (Retina 4K, 21.5-inch, Late 2015), namely, increasing RAM from 8GB to 16GB and SSD installation

Kind! We can do both in the service and at home. What size SSD are you interested in?

Good afternoon! Looks like a problem with the video card. iMac 27 mid 2011 when loading vertical pink translucent stripes, the Apple logo appears, the download progress reaches 80-90% and the white screen is already without stripes. In this state, it hangs for a minute or two and reboots. Can you help?

Good afternoon, yes we can. Bring it in for diagnosis.

I want to upgrade my 2008 iMac. What can be done?

Good morning, in your iMac you can increase the volume random access memory up to 6GB and install an SSD instead hard drive.

Does it make sense to change the video card?

There is a sense, but compatible video cards have not been produced for more than 6 years. And those that are on sale are not new, they have been exploited and their resource has long been exhausted.

Is it possible to install a new OS? It is no longer updated

Latest MacOS 10.11 available. Do not forget that you have a 2008 processor and it will not pull new systems. For games, it is better to assemble a system unit.

Good afternoon, iMac 27 "late 2012, the screen tilted down, as I understand it, the spring broke, what will be the cost of repair?

Good afternoon, replacing the screen fixation mechanism with a new one will cost 7,000 rubles.

Hello, is it possible to upgrade imac mid 2007 24"?

Good evening. Yes, you can install an SSD instead of a hard drive and increase the amount of RAM.