Reasons for errors Skype connection to the server a lot: old version programs, incorrect operation of antiviruses and conflicts within the system. The error can appear on all Windows versions- XP, 7, 10, Vista. There are several universal ways to solve the problem that help get rid of errors in 99% of cases.

What the error looks like:

1. Sorry, we couldn't connect to Skype. Check connection.
2. Skype failed to connect.
3. Failed to connect to Skype.
4. Connection issues > There is a problem with your DNS system that is preventing you from connecting to Skype.
5. No connection to Skype > No connection to the Skype Chat Service (MSNP).

To begin, consider universal ways correcting the error, and then individual cases and preventive actions to prevent its occurrence again.

How to fix "Skype could not connect" error:

Reinstalling Skype with Microsoft registration

Errors with establishing a connection in Skype often appear after updating the program to a new version. There is also a version that Skype may conflict with Internet browser Explorer, and newer versions of Skype may require IE8 or higher.

Step by step solution:

1. delete everything Skype versions installed on the computer.
2. Download and install the stable version of skype_7.14.0.106.exe.
3. After the installation is complete, you need to exit the program or minimize the window.
4. Go to account.microsoft.com using any browser you have installed.
5. Use your Skype username and password on account.microsoft.com to sign in.
6. Confirm account Microsoft entry using any mailbox.
7. Log out of Skype and log in again using your username and password.

This method helps not only with resets or errors in activating your account, but also with the first attempt to start Skype on a new computer.

Command line solution

If Skype failed to establish a connection due to problems with the Skype.exe file, a simple step by step setup will help to get rid of the problem once and for all. The method has been tested and works on Windows 7, 8, 10, Vista and XP. If the problem is something else, it should not get worse from these actions anyway.

Sequencing:

1. Completely close the program: right-click on the Skype icon on the dashboard windows panel and select "Exit Skype".
2. Click "Start", then "Run".
3. Enter in the window that opens "%appdata%\skype" (without quotes).
4. Press OK.
5. In the window that opens, find the shared.xml file (or just shared if the extensions are not displayed).
6. Delete a file by right-clicking on it and selecting the appropriate item.

After that, you can start Skype again - the program should correctly establish a connection with the server. If that doesn't help, go to next way solutions.

Solution with /legacylogin

First you need to exit the program if it is open. Clicking the cross in the corner of Skype only minimizes it, so right-click on the Skype icon in the dashboard and select "Exit Skype" or "Exit".

1. Open the task manager (Ctrl+Alt+Del) and make sure the skype.exe worker process is gone.
2. If the skype.exe process is still active, you need to right-click and select "End Process".
3. Open on local disk folder C:\Program Files\ or C:\Program Files x86\ (for 64-bit versions of the system).
4. Find and open the Skype folder, find and open the Phone folder in it.
5. Right-click on the Skype.exe file and select "Send to Desktop (Create Shortcut)" or "Send to Desktop".
6. Open the desktop, find the created shortcut, right-click on it and go to the "properties" section.
7. In the "Properties" folder, select the "Shortcut" folder.
8. In the shortcut folder there will be a field ""C:\Program Files\Skype\Phone\Skype.exe" or "C:\Program FilesX86\Skype\Phone\Skype.exe" for 64-bit versions of Windows.
9. You need to click on this field and add a space after the quotes /legacylogin.

The finished result should look like this: in the Target field there will be "C:\Program Files\Skype\Phone\Skype.exe" /legacylogin. If so, you need to click "OK" to save the changes. After that, Skype should start up normally from the newly created shortcut.

Other ways to solve the problem

If the problem still occurs, you can try simple steps, in some cases correcting the problem.

1. Update Skype to the latest version. When such a message appears, you need to download the latest version of the program from the Skype website and update installed version to the last.
2. Checking Windows Firewall settings. You should go to "Start" - "Control Panel", find the Windows firewall in the list or through the search and check if it blocks the skype.exe application. If it blocks, you will need to set exceptions for this program.
3. When connecting through a proxy server, Skype may throw a connection error if the proxy server is configured incorrectly. In this case, manual setting of the proxy server settings is required.
4. In rare cases, files can be corrupted by viruses or trojans. Or vice versa, the files were mistakenly blocked by the antivirus or sent to quarantine. You should check the antivirus quarantine for Skype-related files.

In 90%+ cases, the first three instructions are enough to get rid of the problem. If Skype stopped connecting for no reason, you should check the availability of the Internet and its stability. If new programs have been installed recently, the causes of the error may lie in incompatibility with them or in viruses that have been introduced - try to remove them.

As a last resort, try running Skype under a different user, preferably a newly created one. Such a launch is almost the same as a launch on new Windows, and therefore almost always solves local problems.

A fairly common problem: you try to access Skype, and it drops connections, although there is a network connection and, for example, the browser opens any sites. There can be many reasons why Why Skype does not connect to the Internet, although the Internet is available. Consider the main ones, which in 90% of cases are the culprits of the corresponding problems.

Reason 1. Outdated version of the program

There are users who use very old software that is no longer compatible with current protocols. To try to restore the functionality of the program, visit the Microsoft website and download from there latest version applications.

On the other hand, if you installed Skype relatively recently, then the program, if necessary, will offer to update itself.

Cause 2: The connection was blocked by the firewall

Another common reason why Skype does not connect to the Internet, although the Internet is available, is the presence of restrictions assigned in FireWall for Skype. In this case, the connection controller simply does not release the program to the network. If this is the reason, then you will have to give the application the appropriate permissions. For this:

1. Go to the "Control Panel";
2. Select "System and Security" - "Windows Firewall";
3. Click on "Advanced options";
4. In the "Rules for incoming connections" item, find Skype in the list;
5. Double-click on it and check: is there a switch on "Allow connection";
6. If not, install it at this point;
7. Apply the configuration.

If this was the problem, then after the appropriate actions, Skype will work.

Reason 3: Multiple applications use port 80

Skype may also not work due to the fact that some of the programs use port 80. You do not need to uninstall or even disable the corresponding application, just in the Skype settings you should assign a different port that it will use. This is not difficult to do:

1. Open Skype;
2. In the menu, select "Tools" - "Settings";
3. In the window that opens, select "Advanced" - "Connections";
4. In the "Use port" field, enter 443;
5. Save your changes.

This is guaranteed to help in cases where, for example, a person has some kind of web server installed on his computer (for example, xampp).

Reason 4: Connectivity may be blocked by Windows

Sometimes the reason that Skype cannot connect to the Internet is that the corresponding feature is blocked in the Skype itself. operating system Windows.

1. To do this, you need to look at what is contained in the Host.
2. It can be found in the following path: "%SystemDrive%\Windows\System32\Drivers".
3. The initial form should contain nothing but the address of the local host: Localhost - 127.0.0.1.
4. If there are any other addresses, try to remove them by first doing backup file.

Reason 5: Change your password

And the last common reason why Skype does not connect to the Internet, although there is a network, is a forgotten or hacked Skype account password. If the connection is not established precisely because of incorrect authorization details, then visit the Skype website and go through a simple password recovery procedure. To do this, go to login.skype.com and click on the link "I can not log into Skype", and then follow all the steps that the system asks.

Mistake in Skype "Could not connect”appears immediately after launch, when trying to log in to the profile. May occur due to too slow network connection or internal critical errors. Next, we will explain how to resolve the connection error.

Causes

Skype requires a broadband internet connection to work properly. If the connection speed is too low, the program will not be able to send data account(login, password) to the server. Other reasons:

• Your ISP, network administrator, or Windows Firewall is blocking the program from accessing the Internet.
• An old version is installed on the computer or the installation was performed incorrectly.
• The network connection settings have gone wrong, the program is already running on the computer (you can check it through the task manager).

Sometimes, to fix the problem, it is enough to restart Skype or download an update from the official website. If you still receive an error message at startup, try the following tips.

Complete reinstall

If you are not sure that you are using the latest version of the program, it is best to reinstall Skype. To do this, follow these steps:

1. Launch the Control Panel and launch the Add/Remove Programs tool.
2. In the list that opens, find Skype and click "Delete". For convenience, you can filter programs by name.
3. Wait until the end of the procedure, restart the device.
4. Run special software to find and remove unnecessary entries and errors in the registry. For example, free utility CCleaner.
5. After that, go to the official website of the program and download the latest version of the distribution.

Proceed with the installation as normal, as recommended by Windows. Run the program and check if you can pass authorization. If the error persists, then use another method to resolve it.

Deleting a shared file

Sometimes a connection error appears due to damage to databases, configurations. Most often this happens due to a failure during the installation of updates. What to do if Skype says the connection could not be established:

After the done actions, start the program and wait until the deleted temporary files are downloaded from the server automatically. After that, the error will no longer appear.

other methods

The problem may occur due to a glitch on the Skype side. You can check this through a special online service that shows the status of the servers. Other solutions to the problem:

1. Try running Skype as an administrator. To do this, right-click on the shortcut and in the appeared context menu select the desired item.
2. Update your drivers, download the latest version Microsoft Net Framework from the developer's official website.
3. Turn off the firewall, antivirus software and try to start Skype. If the error has disappeared, then add the application to the list of exceptions.

If the error cannot be resolved, and you urgently need to go to Skype, then use the Web version of the program or install the application on your smartphone. So you will get full access to the list of contacts, chats and be able to use all the features of Skype.

"Unfortunately, we could not connect to Skype" - such a message can confuse an inexperienced user. About how to decide this problem where to start and what to pay attention to, we will talk in this article.

The "Sorry, we couldn't connect to Skype" error usually appears for the following reasons:

1. No internet connection;
2. The application is blocked by an antivirus;
3. Outdated version of the messenger;
4. Something is wrong with Internet Explorer.

Unable to connect to Skype: what to do?

If you see such a window, it means that first you need to figure out what happened, and most importantly, stop panicking. Let's calmly check everything in order.

1. Diagnostics of connection to the Network.

After carefully checking all the wires and contacts, see what's with the connection settings. Go through the Control Panel to the "Network Control Center ...".
If you have any difficulties, then just call your provider and check if there is a signal or not.

We talk about a similar failure in the material "" and help find a way out.

2. Antivirus blocking.

Try turning this off. protective program, at least for the duration of authorization in the application. It often happens that it conflicts with Skype, especially if you are using little-known software. Don't forget to also find out what's up with the Windows firewall, because it can also disrupt the normal course of things. Look in its settings and check if the messenger is blocked there.

3. Why does it still say "Unable to connect to Skype" if there are no problems with the Internet? You should update the version of the messenger. It is not difficult, but in the end you will get a more perfect version of the program for pleasant communication on the Web. If, read our article with recommendations on this topic.

4. Internet Explorer is buggy.

What does this have to do with it? It so happened that the parameters of these programs are interdependent. In addition to the fact that it is desirable to update the browser to a newer version, you must also disable the option to work in browser settings in its settings. offline. Path: File - Offline.

These are the main reasons why any person may develop skype error"Failed to connect to the Internet." We hope that our options for solving it will be useful and effective for you.

While working with Skype, it is not uncommon for a message to appear that the connection cannot be established. Appearing at the wrong moment, the message breaks the connection, preventing the conversation from finishing. Getting Skype back to work is easy. You need to understand the causes of the problem and perform a sequence of actions.

Reasons for the error

After entering the login and password, these data are sent to the server for verification. After confirming the data, the server informs the program on the computer that the data is valid and authentication has been completed. If a connection error occurs, it means that the program cannot synchronize with the server and does not allow the user to access the network.

Among the reasons for the lack of connection, there are the following:

1. The version is outdated and out of date.
2. The program is being blocked by the Windows firewall.
3. The computer is not connected to the network.
4. The provider has blocked the work of Skype.
5. The application server is not responding.
6. The program has crashed.

Debugg

I will analyze the cases in which a malfunction occurs in Skype.

Internet connection check

The first thing to do if Skype failed to establish a connection is to check your network connections. Launch any browser and try to visit any site. In the absence of the Internet, we see a corresponding message.

Checking the program version

Microsoft regularly releases updates for their product. The company is interested in ensuring that users use only new versions of the product. Therefore, older versions are unstable and often fail. Information about the relevance of the version is available in the "Help" section. In the pop-up window, click "About Skype".

In addition to the version, the manufacturer indicates the year the update was released. Versions released last year are considered out of date.

The update is made through the official website. We go to Skype.com and click "Download".

Disabling the firewall

Another reason why Skype writes "Could not establish a connection" - windows lock. Firewall is a standard protection that is present in all versions of Windows. It blocks suspicious activity from the network. Firewall - useful application, but his work also affects the stability useful programs and applications. In particular, it can cause crashes in Skype. To test for influence:

1. You can do this through the "Control Panel" by selecting "System and Security".
   
2. In the new window, select "Windows Firewall".
   
3. And then Turn the firewall on or off.
   
4. Disable protection, and save the settings by pressing the "OK" key.
   
5. After that, restart the program. If the problem is not solved, its roots are probably in the work of the antivirus.

Disable antivirus

It has a list of programs that it blocks, or prohibits access to the Internet through them. Skype sometimes falls into their number. If this happens, add the program to the antivirus exclusion list, and network access will be restored.

Router settings

Skype crashes are caused by a malfunctioning router. To eliminate this possibility, do the following:

1. Open your router settings. To do this, write in the address bar of the browser (for example, Google Chrome) 192.168.0.1 (or 192.168.1.1).
   
2. Go to "Virtual Servers".
   
3. In the "Description" field, enter the name of the program, enter 4960 in the "Port" field, specify the standard IP for the network, with a difference in the last cell (for example, 192.168.1.85) and click "Add".