Frequently asked questions and well-known problems relating to Skype. What blocks access to Skype domains - how to fix the Skype error unfortunately at the moment Skype is not available

Despite the huge popularity, Skype is also not deprived of flaws and shortcomings. This is due to the fact that after purchasing an application by Microsoft, the messenger was as integrated as much as possible with windows services. Once by running the application, you will see that the main page Skype is not available. What to do and how to fix it is set out below.

Causes of occurrence

At first glance, it may seem that there is no connection to the Internet on the computer. But actually it is not. It turns out that Skype is closely connected with the full browser. From this it follows that certain settings in Internet Explorer. Directly affect the performance of the messenger.

Considering the fact that when unpacking a variety of programs, manufacturers impose on us to establish a variety of bars status and other additions to the Internet browser, wondering unauthorized changes to parameters (especially if you do not use the Internet Explorer by default).

Solution to the problem

Fortunately, fix this error will not be difficult. With the help of our instructions, even a child can repair Skype.

So, do the following:

Attention! In Internet Explorer 11 this feature absent. In this version, you need to go to "Service" - "additionally" and click the "Reset" button.

Now run Skype and check the performance of the main window. If the problem has not disappeared, make some additional actions:

In 90% of cases, Skype begins to work familiar, without causing any complaints. But if this method did not bring the proper result - reinstall the application with the registry cleaner after removal. To do this, download CCleaner with

Why the latter skype version For Android (6.0+) emergency completes the work when watching web pages in Chromium?
The Chromium component in Android System WebView is most likely outdated. .

Why instant messages suddenly stopped going to go?
Make sure you have an internet connection. If you have an internet connection, restart the application.

Why don't I see older messages in the group chat with the chat history included?

Where to find my identifier in Skype?
Open My profile and scroll down to the point Skype.

Problems associated with the provision of shared communication with the file or photo in Skype for Linux.
If you can not share a specific file or photos in the Skype chat, it is possible that the file name is a special character. Try renaming the file or photo to delete a special symbol and share it again.

When you try to change the keyboard layout using the key combination in Linux, the "File" Skype file opens.
You can change this shortcut of the keys to another keyboard shortcut in Linux.

Problems arising from searching for a specific text in Skype conversation
When searching sometimes you need to click on the search result twice so that the focus moves to the message found.

When calling and using a dialing panel for selecting sound signals For sensory input, they will not work if subtitles are included during the call.
To resolve this problem, simply disable subtitles:\u003e Select Parameters>avatar\u003e S. subtitles, and then disconnect the parameter for Display subtitles for all voice and video calls..
Note. If you can not show subtitles for all voice and video calls, but turned on subtitles for a separate call, then when you start a new call with your subscriber, you decide this problem.

Some users who use Skype for websites in EDGE may encounter the fact that it has not been cleared after sending a message.
We are working on solving this problem to eliminate it soon.
Languages \u200b\u200bwith a letter to the right left
There is a well-known problem of supporting languages \u200b\u200bwith a letter to the right to left in Skype (version 8) for the worker wooden tables And Skype for the Internet. Users using languages \u200b\u200bwith spending right left, we offer the latest version of Skype for Windows 10 (version 14), which fully supports these languages.

Skype is not displayed as one of the options when trying to allow the use of the camera and microphone in the MacOS Mojave parameters .
To troubleshoot the problem, perform these two commands:
- tccutil Reset Microphone com.skype.skype
- tCCUTIL RESET CAMERA COM.SKYPE.SKYPE

When you exit Skype for Linux, the application forgets my credentials, although this parameter is disabled.
You can eliminate this problem by setting the GNOME-KEYRING package using the packet manager in the Linux distribution.
The attachment function in Skype for Linux does not start automatically properly..
We are working on solving this problem to eliminate it soon.

When displaying the screen in Skype for Linux, the red screen border is not displayed.
The red border showing the displayed screen, the Skype for Linux is not displayed now.
Linux users with Wayland graphics server cannot display its screen.
Linux distributions with a Wayland graphics server (for example, Ubuntu 17.10) do not support screen demonstration. You can use as a workaround solution operating system on xorg instead of Wayland.

Like with any other computer ProgramWhen working with Skype, users may occur various problems associated with internal problems of Skype and external negative factors. One such problem is the inaccessibility of the main page in the most popular application for communication. Let's find out what to do if the main page is in skype Unavailable.

The most common reason for the inaccessibility of the main page in Skype is the lack of an Internet connection. Therefore, first of all, you need to check if your modem works, or another means connecting to the World Wide Web. Even if the modem is not turned off, try to open any web page in the browser, if it is also unavailable, then this means that, indeed, the problem lies in the absence of an Internet connection.

In this case, it is necessary to identify a specific reason for the lack of communication, and already, based on it, plan your actions. The Internet may be absent in the following most common reasons:

hardware breakdown (modem, router, lAN card, etc.);
incorrect network setup in Windows;
viral infection;
problems on the side of the provider.

In the first case, if you, of course, not a professional master, should be attributed to the defective node in service center. In case of incorrect setting windows networksIt is required to make it configuration, according to the recommendations of the provider. If you can not do it yourself, again, contact a specialist. In the case of viral infection of the system, it is necessary to scan the computer with an antivirus utility.

Also, from the network you can be disabled by the provider. This situation may be the cause technical problems. In this case, it remains only to wait until the operator decides. Also, disconnection from communication can be caused by non-payment for communication services. You will not be connected to the Internet until you pay the set amount. In any case, to clarify the causes of the lack of communication, you need to contact the operator providing communication services.

Changing status in Skype

First of all, check what your status is in Skype. It can be viewed in the upper left corner of the window, near your name and avatar. The fact is that sometimes problems with the availability of the main page are when the user is set "not online". In this case, click on the status icon, in the form of a green mug, and change it to the status "on the network".

Settings Internet Explorer

Not every user knows that Skype works using the Internet Explorer browser engine. Therefore, the wrong settings of this web browser can lead to the unavailability of the main page in the Skype program.

Before, start working with IE settings, completely close the Skype application. Next, launch the IE browser. Then, open the section "File" menu. We check that you did not stand in front of the item "work autonomously", that is, the autonomous mode was not turned on. If it is still on, then you need to take a tick.

If with autonomous regime Everything is in order, then the reason for the problem in the other. I click on the sign of the gear in the upper right corner of the browser, and select the item "Observer Properties".

In the observer properties window that opens, go to the "Advanced" tab, and we click on the "Reset" button.

In a new window, set a tick opposite the value "Delete personal settings"And confirm your desire to reset the browser by clicking on the" Reset "button.

After that, the browser settings will drop to the fact that they were when installed by default, which may possibly contribute to the resumption of the heading of the main page in Skype. It should be noted that at the same time you will lose all the settings that exhibited after installing IE. But, at the same time, now we have quite a few users use this browser, so, most likely, the reset will not negatively affect anything.

As you can see, the reasons for the inaccessibility of the main page in Skype can be completely different, and they also have solutions, respectively, have different. Chief Tip: Do not rush to remove something at once, and use the most simple solutions, for example, change the status. And already, if these simple solutions do not help, then gradually complicate them: zero internet Settings Explorer, delete the shared.xml file, reinstall Skype, etc. But, in some cases, solve the problem with main page Even simple reboot Skype helps.

Below you will find a list of errors (over time the list will be replenished):

Registration data are not recognized

The most common error is when the user is trying to enter Skype and gets a mistake:

Sorry, the registration data you entered are not recognized. Check out your login Skype. And password and try again.

To get rid of this error, you need to start. If still an error is not related to authorization data and on the official website, authorization was successful on the official website, and in the program there is most likely a skype error and will have to eliminate it using the following instructions:

Combination of login and password not found

When trying to log in in Skype, the user receives a mistake:

Such a combination of login and password was not found. Check the data and try again.

This error exactly corresponds to the previous error - therefore, to solve this problem, follow the above instructions. As a rule, instead of the above, this error Appears when older versions of Skype are used.

Many unsuccessful connection attempts

If you enter too often incorrect username or password, then the following error appears:

Too many unsuccessful connection attempts, wait 1 minute and try again.

One way or another, you have to wait a bit. Meanwhile, you need.

The Internet is tired and fell asleep

When Skype cannot connect to the server, it returns a merry error:

The Internet, like a person, can get tired and fall asleep. Wait until he wakes up, and try another time.

In such cases, most likely the computer is not connected to the network, or the firewall blocks Skype and does not allow it to connect to the server. Therefore, if you are confident that there is access to the Internet, you can temporarily try to disable firewall or other antivirus programs.

Skype login is not an email address. mail

Users who enjoy the Microsoft account and chose the Skype login authorization method, receive such an error:

Error. Your Skype login is not an email address. mail. Try once again or select another login method in Skype.

To solve this problem, click on the "Log in to another Account" link and select Microsoft Accounts Method. By the way, users who are in habit instead of login login enters the address email. In such a case, you need to remember that the login Skype is not an email address and can contain only Latin characters, numbers, point, hyphen and the adhesion mark.

Data transfer error

Depending on the operating system, users can receive such errors:

Log in is not possible due to data errors. Try Reload Skype. If the problem persists, contact the Skype customer service department.

Try Reload Skype. If the problem persists, contact your customer support.

It seems that this error occurs when files are damaged. To solve it:

An error has occurred. Try again.

Sometimes, when trying to log in, an error appears:

Unfortunately, an error occurred. Try again.

As a rule, it saves a simple. If it does not help, you need after that.

The system is not available

Satisfied rare error:

Unable to run Skype, since your system is not available. Restart the computer and try again.

If the computer reboot does not help.

Database Error

Another rare, but also a harmful mistake:

Database Error. Close Skype and log in again.

Harmful because to eliminate it will have to delete all chat messages and other data. If you are ready to part with all this, then:

Account is suspended

If someone hacked the account or was violated Skype rules, the user receives a mistake:

When you try to log in to the system, a failure occurred. For security reasons, your account is temporarily stopped. For more information, click here.

If you really have not violated anything, in order to resume the operation of the account, you need to fill the special form on the page support.skype.com/ru/Account-Recovery

Already in Skype on this computer

When due to inattention, the user tries to re-open Skype, it receives such a mistake:

Unable to open Skype. You are already in Skype on this computer. Exit Skype and try again.

To solve this problem, you need to start the program again.

Failed to establish a connection

Sometimes you can meet such a mistake:

Failed to establish a connection.

Detailed information on why it occurs and how to solve this error can be found on the next page.

You are too young

In Skype there are two "interesting" errors that do not allow young users to log in in Skype:

Unfortunately, you cannot enter Skype using your account data in Microsoft, since you have not yet reached the age from which your country is allowed to use Skype.

Unfortunately, you cannot enter Skype using your account data on Facebook, since you have not yet reached the age from which your country is allowed to use Skype.

In this case, nothing can be done. Well, except that on the secure.skype.com/portal/profile page to change the year of birth and try to enter Skype again.

Your password has been changed

Errors that tell us that the password has been changed:

Your password has been changed. To continue to enjoy Skype, you must pass authorization with a new password. This security measure is accepted to protect your Skype account.

You left Skype. Perhaps the reason in the connection error, or you changed the password on another computer. Enter Skype again.

If you changed the password, nothing terrible, you only need to re-enter the login and a new password. However, if you did not change it, most likely someone hacked your account and need to immediately contact the support service.

Attention!

Below are the answers to different questions that will help you solve different problems with authorization. However, you first need to follow the recommendations above and depending on the error, perform certain actions. Please note that in some cases you can lose important data. Therefore, you must carefully study and realize what you will do. If you doubt something or there are obscure moments, it is better to ask about it.

How to make sure that the login and password are correct?

Sometimes, users encounter authorization errors due to the fact that they use the wrong login or password. Most likely, many of these cases occur due to the fact that the password is not shown to the user, but hidden behind the characters ... which are replaced by our password. To avoid similar errors, you need:

Make sure that the upper keyboard register is not enabled (Caps Lock key). The fact is that when the top register included the upper case, the password can be entered incorrectly. For example, if the password "Moi_Parol_007" enter with the CAPS LOCK included, then we will get "moi_parol_007", which differs from the first and Skype will not take it. Therefore, before entering a password, make sure that the top register is disabled, and if not, then press the CAPS LOCK key to go to the lower case.
Check and make sure that the keyboard layout is switched to the desired language. For example, if the password is "moi_parol_007" to enter with the help of a Russian keyboard, then we get "Bshchh_zfkchd_007". That is why when authorized you need to make sure that the desired key layout language was selected. In Windows and Linux, the layout varies using the ALT + SHIFT combination, and in Mac OS X - CMD + SPACE.
Select the correct account type. The fact is that Skype allows you to log in using "Login Skype", "Microsoft account" and "Facebook". But each of them has different data for authorization. Therefore, if you have another form of authorization, click on the link "Log in to another accounting"And select the correct one.
If it is all right with paragraphs 1, 2 and 3, then you need to find out what the problem is: after all, is it a wrong password, or something else? To do this, go to the Login.skype.com/login page and enter your username and password - if you got a mistake "Identification error. Check the correctness of the login and enter your password again." So the username or password is really wrong and will have to restore access to the account.

How to get out of Skype?

Some users mistakenly believe that they closed Skype, rolling or closing the main program window. In fact, to close Skype you need to click the right mouse click on the icon in the system tray and select "Exit Skype".

To make sure that the Skype program was completely closed, open the "Task Manager" by pressing the combination keys Ctrl. + SHIFT + ESC and in the Process list Try to find the "Skype.exe" or "Skypepm.exe" process. If it is not, then the program has been successfully closed. And if such a process was found, click Right click on it and select "End Process Tree".

How to set the last version of Skype?

To avoid mistakes and use the latest skype features, it is recommended to set the last version. On our blog, all links are required to install the latest version, are collected together and lead only to official sources. Therefore, to establish the last version of Skype:

Go to the Last Skype version page
Select the operating system from the list
Download and install Skype

How to change the disk serial number?

Sometimes changing serial number hard disk (HWID) helps solve problems with authorization, especially when your device was blocked. in order to change serial number Hard disk: