Although many users mobile devices around the world prefer to have Android OS on their mobile gadgets, rightly believing that this system better and more reliable than its competitors, the developers recently presented an unpleasant surprise. After updating the firmware of the phone, the latest flagships began to report that an error occurred while receiving data from the server Play market. Therefore, all users rushed to look for a solution to this problem.

blocking

The first thing you need to check if you have an error while getting data from the server is a possible block this service built-in tools. Download any file manager for your device through a computer.

Once launched, go to the system/etc folder. We are interested We open it with any text editor. Initially, this file should contain only one line with the value localhost. Everything else can be safely removed.

Manual cleaning

Since we started with a method that requires downloading a file manager to the device, it is immediately worth mentioning the most dangerous method for solving a problem in the Play Market service. An error when receiving data from the server may occur due to broken or broken account settings and the application itself. Therefore, one way to overcome this problem is to clear the contents of the com.android.vending folder using a file manager. This technique is only recommended for advanced users.

Data cleansing

If you believe that a problem has occurred during your use Google Play then maybe it will help you full reset application data. To do this, go to the phone settings and select "Applications" (programs). An error when receiving data from the server occurs when three utilities are running - Google Play, Google Services Framework, Google Play services. For all these applications, you need to repeat the same procedure. We select them in the list and alternately press the commands "Stop", "Delete updates", "Clear cache" and "Erase data".

After that, we go to and turn off all synchronization on the phone. We reboot the device. Now you can check the performance of the Play Market.

It should immediately be noted that this method not very good and was apparently compiled by not quite competent people. Analyzing the above actions, we can assume that the error lies in the account settings, but we simply fence it off from the application without eliminating the source of the problem itself.

Reinstallation

One of the simplest and safe ways to get rid of the message "Error receiving data from the Play Market server" is to completely reinstall the Google Play Market. Delete it completely from your device and then download and reinstall it using your personal computer.

If we recall the previous paragraph, we can say with certainty that this method won't always work. But since it is relatively safe, it is worth trying it out first.

In addition to reinstalling the application, it is also worth remembering that an error when receiving data from the server begins to appear on devices after updating the system. You can either roll back the OS to the time before the update, or reflash the device to a more old version. In any case, this must be done carefully, since independent intervention in the gadget's system may result in a denial of technical service by the seller.

Account

This method is the other side of the coin in solving the problem. It is assumed that the error crept into the data of the user himself due to synchronization. If your device, after all the previous steps, writes: "Error while receiving data from the server", then select one of the following methods.

1. Reset device. Go to your phone settings and click "Backup and reset". All account and app data will be deleted. After this operation, you can re-attach the existing account to the device. After downloading the applications, all data will return to its place.
2. If a previous method did not help, try deleting the existing "Google" account and adding a new one instead.
3. Or just add a second account without deleting the old one.

Most likely, one of these methods will help you.

Service

Since the error when receiving data from the server appears after official update operating system device, you have every right to contact service center with a similar problem, and they will be required to carry out free maintenance. So first think a hundred times whether it is worth trying to fix the error yourself, because after your manipulations you can easily be denied help. Especially if you turn your gadget into an ordinary "brick" with your own hands. In this case, prepare money for a new mobile phone.

Error 500 (Internal Server Error) is a fairly common occurrence on the Internet and is, for the most part, internal. Often, this problem causes inconvenience to users who try to access the Gosuslugi.ru website. Especially, this happens during times of a massive influx of users trying to use the State Services portal, with completely different everyday issues (enrolling a child in a school / clinic, paying traffic police fines, applying for a passport, paying taxes, etc.).

Causes of Error 500

To fix this internal server error 500, you first need to find it, and then prepare to fix the problem. The 500 error itself indicates that incorrect request processing was performed.. At the same time, internal problems prevent requests from being read and processed correctly, but the software is fully functional and works correctly.

It is important to remember that the 500 error is internal, and if it occurs on a specific site, and does not apply to all portals, be sure that you have no right to change anything yourself. The only correct solution is to wait until the administrator fixes all the problems.

There are also reasons for this problem:

• Incorrectly written cgi scripts;
• Using DNS, VPN, proxy server;
• Use of plugins and extensions;
• Continuous operation of the script;
• Open or incorrect access rights;
• Problems with htaccess;
• Not enough memory for the code to run;
• Problems with WordPress;
• Problems with Joomla and other CMS.

Fixing Error 500 If You Are a Regular User

If you went to the website of the State Services and see a 500 error in front of you, don't be discouraged. Most likely, this is an internal temporary server failure and very soon the administrator will eliminate the difficulties. But, sometimes the problem may also be in your computer (browser, Internet connection or software). For troubleshooting, try the following:

1. Refresh page (CTRL+F5);
2. Disable or reinstall plugins and installed extensions in the browser.
3. Disable the web browser theme, or complete reinstallation browser (with deleting the cache, cookies, etc.). The program CCleaner will help.
4. Change country in browser settings.
5. Use a proxy server or VPN.
6. Check DNS settings set by your ISP, or if you are using online DNS, scan them for viruses.
7. Wait for the completion of technical work on the website of the State Service. This site is public, so you can call technical support.
8. Try to enter the portal through mobile app Public services, available for both Android and Apple.

It is worth noting that separate sections of the portal, or during registration / registration, can issue Internal Server Error 500. In this case, be sure to write to the chat located in the lower right corner.

Live support - chat

What should site administrators do?

Of course, administrators of the State Services will not need further advice on fixing it, but simple owners of web resources will be helped. Advanced users (administrators):

1. You need to find the file in the root folder of the system "error log" and check it to see if it works. Also, you can try to set the access rights to the codes cgi-0755.
2. There are limits on the response time from the server, during which the script must have time to do certain work and complete it. We advise you to set a larger interval for the server. Take advantage necessary programs, which tend to find slow code sections in a script.
3. If incorrect values ​​are set for scripts and their access rights, the server will block them. Use software that allows you to change the rights to certain folders. For scripts most optimal value is - 600. All other files must have permissions of 644, and directories - 755.
4. File ".htaccess", in case of structure violation, tends to issue incorrect (erroneous) directives.

To fix this problem, you need to find ".htaccess" in the system. After the file is found, you need to move it (preferably to another disk), or use backup and delete the file.

• During the massive influx of users to the State Services website, the hosting noticed that some scripts wanted to use too much memory. Therefore, access was blocked for such accounts and gave an error 500. There is one way to fix this - check the code for operability, due to which the script consumes a huge amount of memory.
• The simplest and most extreme measure is to disable WordPress. But, this measure, nevertheless, is temporary, since when WordPress is disabled, some plugins may be “lost”.
• This problem is common among administrators who try to access their profile in the Joomla admin panel. We advise you to go to the error log ("logs") and find "error.php". Need to check given file for performance. Also, we recommend setting the access rights to 777. If all else fails, it is recommended to disable all existing plugins one by one.
• Order a virus check of your files on the hosting from the masters. This happens very often - viruses simply “eat up” some files.

If you can't resolve this problem on your own, we advise you to contact the support service.

Conclusion

Usually, the 500 error is internal, and a regular Internet user cannot do anything. It remains only to wait until the problems are fixed. Such technical difficulties on the State Services website are often eliminated fairly quickly (within one day).

Let's find out the reasons for the failures in the Google Play Market: it says there is no connection, you need to log into your account or a server error. Various service problems, malfunctions in the device selected for this purpose, and many other reasons can lead to poor performance of the application. What to do if you can't log into your account? In this article, we will look at the main causes of crashes and errors related to the Play Market and how to fix these problems.

Method 1: Reboot Android

Since the system freezes quite often on Android, it is necessary to carry out device reboot.

In addition, this will allow troubleshooting not only in Google's work Play, but also with bugs in other applications.

Method 2. Reset Google Play Market settings

The play market application on the tablet may not work due to a large amount of unnecessary information, therefore, you should reset the settings using the following steps:

After the actions taken, it is recommended to reboot the device for the system to quickly recognize the changes made.

Method 3. Remove Google Play Market updates

As in the first method, you need to go to the settings menu, select the "Applications" or "Application Manager" section, in which click the " Uninstall updates", which will lead to the starting state of the play market.

Method 4: Reset the settings of the Google Play Services app

In order to achieve the functioning of the play market, it can be useful to reset the settings Google Services Play To perform this operation, you must perform the following steps:

Method 5. Activating the "Download Manager"

Play Market problems may occur due to the disabling of this service application. In order to activate the "Download Manager", you must first go to the settings menu of your device, then, using a swipe, go to the "All" section, where you can select the required item. When you stop the application, you should click the "Enable" button.

After the operations performed, you need to reboot the device, followed by checking the correct operation of the Play Market.

Method 6. Deleting a Google account

When running this action, it must be borne in mind that when deleting an account, the loss of the necessary and important information. In order to avoid unpleasant consequences, you should first synchronize the data, i.e., create backup. For these purposes, go to the settings menu and then select the "Accounts" section in it, after opening which, you need to select your account.

After the completed actions, the synchronization menu will be available, all that remains is to click on the mailbox.

After opening, you need to select the items that you need to synchronize. In most cases, users create backup copies of personal information and "Contacts" using the selected section. To save important information on your tablet or phone, you must press the "Options" button and select " synchronize". After the steps taken, a backup copy of all applications will be created at the same time.

After synchronization, you can safely delete your Google account. When you re-login to this account, the device will prompt you to restore the backup information.

After the account has been deleted and restored again, the applications should be back to normal. In the event that the performance of the play market is not fully implemented, then you should use the following method.

Method 7: Presence of incompatible applications

Functioning Play Store may be violated or completely blocked due to the presence of some applications that the user installed independently. Such applications exist in in large numbers. Among these applications, "pests" is the well-known Freedom, with the help of which the user can make in-game purchases in a free version.

Method 8. Setting up the "hosts" file

If your device is equipped with the " Freedom”, and in your opinion, it contributes to the failure of the play market, then you need to configure the “hosts” file.

To configure this file, you need to go to the settings menu, select the section "Application Manager" - Installed, and select "Freedom". After opening the menu of this program, you should click on the "Stop" button, after which the application is deleted. The main thing is not to neglect the rules of the proposed operation, namely: first stop, then delete.

After the device reboots, you need to check the functioning of the play market. if there is no change, use the following method.

Method 9Reset Android Settings

Even though resetting all existing settings is a fairly radical action, it contributes to solving most problems not only in the operation of applications, but of the entire system. Going to the Android settings menu, you need to select "Reset settings" in the section " Recovery and Reset».

Before performing a reset, it is recommended to check the synchronization of the necessary information again. The data stored on the memory card will remain untouched.

Method 10. Checking the Internet connection

Sometimes, it is the banal lack of connection to the Internet that causes failures in the application. After checking the connection, you should restart the router.

Method 11: Enable Google Accounts

Problems may occur due to a disabled Google account. Application activation " Google Accounts ” takes place in a special section.

Method 12: Checking the time and date

If the connection is constantly disconnected, you should check that the time and date are set correctly.
If the Internet connection is connected, but the connection still has not been made, you need to repeat the time zone and time setting by synchronizing these parameters with the network by entering the menu section " Settings”, where selecting “Network time zone” and “ date and time”, tick these options.

Android is one of the two popular systems mobile gadgets. And although the platform support is very good and prompt, there are frequent cases when failures occur in the work, including the store Google Apps Play Market, from where almost all applications for the device are downloaded. "Unable to connect to the server" is one of the most common errors.

Server error in the Play Market: causes of the problem

The server connection problem may occur due to incorrect installed update system or google play. This is the most common problem. Also one of possible causes- Problems due to an overflowing application cache.

It is possible that there are no problems with Google Play, but there is simply no Internet connection. Check is enabled Mobile Internet or wifi.

Also, there may be no connection to the server if the device has wrong date and time, for example, after the user has removed the battery or completely discharged the device, this data is automatically reset.

It affects the work of the Play Market and synchronization with the Google account, which all Android users have. Perhaps the problem appeared due to the installation or removal of an application downloaded from the store.

A connection problem may occur if you have installed a hacked application or use cracks for games.

And the last. Oddly enough, not all Android devices support the app and the web version of the store. This is because some smartphones and tablets simply do not meet the compatibility requirements. You can view the list of models on the Google Play website in the help section.

Clearing the cache

The connection to the server cannot be established, although the Internet on the device is stable and the date is set correctly. The first thing to do is clear the cache of the Play Store and Google Play Services apps.

To do this, go to the system settings in the "Device" item and select "Applications". We find the Play market and sequentially press:

stop;

erase data;

clear cache;

remove updates.

We carry out the same actions for the Google Play Services application.

We reboot the device and try to go to the Play Market. If the connection to the server still fails, try the next step.

Disable sync

Due to a synchronization error, the app store is also unable to connect to the server correctly. To turn it off, go to the device settings again, move to the "Accounts" item, select Google.

Turn off all synchronization and reboot the device. We go back to the account and turn on the synchronization back. An error may appear, but we do not pay attention to it and try to go to the Play Market.

It is important to turn sync back on. Due to its absence, there may also be problems with the Market.

If there is still no connection to the server, go to the next step.

Deleting a Google Account

This step can help in some cases, and if games and other applications are not tied to it, you can try using this method to fix the server communication error.

In order to delete an account you need:

go to Settings;

Accounts;

click on the email address;

call context menu button on the front of the phone (next to the Home and Back buttons), in some phones the context menu is called up by pressing the button with three dots in the upper right corner of the screen;

choose delete account.

Reinstalling play store

If the problem persists, you can reinstall the Play Market. For this:

open tinctures;

applications;

select the Play Market;

stop;

click uninstall updates;

erase data;

remove from default startup;

download the application with the .apk extension;

go to the file manager of the device;

run the file;

after installation, open the Play Market and enter your username and password.

The app should work.

Important. Since the Market is embedded in the system and its removal is not expected, it is not on the official Google Play website, so you will have to download it from third-party sources. Use only reliable and safe sites to secure your device. latest version Play market can be found on the w3bsit3-dns.com resource and the like.

What else can be done

If the connection with the service has not been established, despite all the actions taken, you can download applications remotely. Go to the Google Play website from any browser and log in with your account.

The interface is almost the same as the application, by selecting desired program, click install, after a while it will appear on your device. You can access the site from a computer, phone or tablet. The main thing that Accounts on the device on which you want to install the application and on the website matched. That is, if you use several accounts, for remote installation you need to make one active.

And the most radical option is to reset the device to factory settings. But at the same time, all user data is deleted: downloaded applications, photos, music, contacts, etc., the smartphone or tablet will return to the state as when buying.

Video: Play Market - server error, what to do

In case of problems with the Play Market, first of all, restart the device, this helps with most problems. If the error remains, then one of the above methods will certainly help to eliminate it. Do not forget to clean the application cache, because of its overcrowding, not only the Play Market, but the system as a whole cannot work correctly.

Hey! Not long ago, my site went out and an inscription appeared on the screen - 500 internal server error. As a person already more or less experienced in these matters, I quickly restored everything, immediately found the cause and eliminated it. It is important to always be aware of what you are doing, whether you understand what you are doing, whether you have enough necessary information, etc.

Of course, all this does not come immediately, but with experience, and for this you need to constantly learn and practice. And you must understand that the site just does not go down. Before the site "goes down" certain actions occur, you or someone else makes any changes to the site. It is these actions that become decisive. Here is a list of the main and most common reasons for causing a 500 error:

500 internal server error

– Have you made any changes to the source code of the site, most often this is done out of ignorance and thoughtlessly. Something was accidentally deleted or added the wrong way, part of the code was hooked by negligence.

– Have you added any code to the htaccess config file, which is on the server. The htaccess file is a very common cause of 500 errors. Any wrong action performed in this file will instantly disable your site.

– You installed a plugin on the site that automatically made changes to the htaccess file. The same thing often happens, there are plugins that add certain code to the htaccess file. On wordpress, these are popular plugins - All In One Seo Pack, Jetpack, Akismet, WP Super Cache, Yoast SEO, etc. The error may occur due to incompatibility.

– You installed a plugin on your site and it turned out to be incompatible with your site or with a separate part of it. This often happens on wordpress and the problem is solved very quickly. You need to go to the hosting panel and remove the newly installed plugin.

– You installed a theme or template on your site that turned out to be incompatible with your site or with a separate part of it. The incompatibility may be due to an outdated version of your site or the template you are installing. Incompatibility can be caused by anything, as templates are created by different webmasters and using different approaches and styles. Any part of the code can cause conflict and incompatibility.

– The most common reason for 500 errors is when you yourself start to get into the site code and something there to chemicalize, add, correct, try to change something, although you absolutely do not understand what you are doing. Just such a reason is the most dangerous if you still don’t remember where you climbed and what you changed after that.

– Technical hosting work on the server that you were not warned about. This is also possible, but usually high-quality hosting companies warn their customers about upcoming maintenance on the server. But it also happens that the hosting company itself cannot predict such events, as they unfold spontaneously due to server failures or doos attacks. On quality hosting, this rarely happens.

How to identify a 500 error and quickly fix it

On each server, and first of all it concerns Apache server, since it is the most common, there is an Error log file that records all website errors. After the site issues a 500 error, the error log file will immediately display given error and most importantly, the cause of this error will be indicated. The location of the error will be indicated (file name and path to the file), the line number in the file in which the error was made will be indicated.

Therefore, first of all, you need to go to your panel on cPanel hosting or any other panel. The path to the error log file is basically as follows: File Manager– public html –. You need an error log file located in the root directory of your site, where all the main files of your site or CMS system are located.

Open this file for editing and modification, if the file does not open, then just download it to your computer by double-clicking on it with the mouse. The file cannot be opened for editing if it has grown in size over 1 megabyte, in which case you need to download it to your computer and that's it.

Next, open the error log file on your computer using a notepad in the usual txt format. Scroll to the very bottom of the page, we are interested in the most recent lines, which indicate today's date at that time. The line will indicate the location of the file where the error occurred and the line number in the file.

The screenshot shows a fragment of the error log file from the site on the CMS WordPress. Therefore, it immediately becomes clear that the error occurred due to the theme of the site, which is located at wp-content/themes/theme name/theme file in which the error occurred, on line 423 is the line number in the file where the error, conflict or incompatibility occurs .

Look in which section of your site and in which file the error occurred, so you can understand in which part of the site the error occurred and how to fix it.

– If the error is due to your theme or template, then it is very easy to solve. Open the folder that contains all themes or one theme and reinstall the theme. That is, delete the theme, and then download it again, after downloading it from the official site. You can only replace the one theme file that is causing the error.

– If the plugin name is displayed in the error log file, then everything is very simple, remove the plugin and you're done.

– If the error points to an htaccess file, then in this case, if you do not understand anything in this file, it is better to contact your hosting support service so that you can restore this file to its original values.

– If it’s not a plugin, a theme, or an htaccess file and you don’t remember and don’t know where you climbed and what changed, then of course the error log file is unlikely to help you. In this case, there are two options, 1 - contact a specialist, 2 - restore the site using a backup copy, if any. You may need to replace just one file, the name of which will be indicated in the error log file, and everything will be resolved quickly.

Remember! Before making any changes to the code of the site, if you do not understand what you are doing, MAKE A FULL BACKUP OF YOUR SITE!