In the process of using telephony services, Internet access or viewing the TV shows appear different situationsTo solve which the company's consultation may need. In order to contact the MGTS Contact Center operator, you need to dial the number from the city phone: 8 495 6 36-06-36. The MGTS single contact phone is common to all the districts of Moscow.
The MGTS Single Contact Center provides such features:
- obtaining information about the billing of services and their connections;
- checking the balance of the personal account and receiving information about possible methods payments;
- submission of the application at the MGTS repair bureau;
- tariffs and the ability to connect to the Internet using GPON technology;
- information on independent account management and connected services;
- the solution of other issues that have not included in the main list and requiring compounds with the representative of the company.
After dialing the number of the MGTS single contact center, autoinophrumator offer to select one of the menu items by pressing the appropriate button on the phone in tonal mode. By selecting the necessary menu item, the system automatically redirects the operator, often the time waiting time is more than 10 minutes, due to the heavy load on the MGTS contact center.
This phone is common / united for all districts of the city of Moscow.
List of administrative districts and districts of Moscow:
1. Central administrative District - Cao. (Arbat, Basmannaya, Zamoskvorechye, Krasnoselsky, Meshchansky, Presnensky, Tagansky, Tverskaya, Khamovniki, Yakimanka).
2. Northern Administrative District - SAO (Airport, Beachovaya, Beskudniki, Voikovsky, East Degunino, Golovinsky, Dmitrovsky, Western Degunino, Coptevo, Levoberezhny, Molezhaninovsky, Savorylovsky, Falcon, Timiryazevsky, Hovrino, Khoroshvsky).
3. Northeast Administrative District - Svao (Alekseevsky, Altufyevsky, Babushkin, Bibirevo, Butyrsky, Lianozovo, Losinoostrovsky, Marfino, Maryina Grove, Ostankinsky, Otradnaya, Rostokino, Sviblovo, Northern Medvedkovo, North, South Medvedkovo).
4. Eastern Administrative District - VAO (Bogorodskoye, Veshniki, East Izmailovo, East, Goljanovo, Ivanovo, Izmailovo, Kosino-Ukhtomsky, Metrogodok, Novogireevo, Novokosino, Perovo, Preobrazhenskoye, Northern Izmailovo, Sokolina Mountain, Sokolniki).
5. Southeast Administrative District - Yuvao. (Vykhino-Zhulebino, Kapotnya, Kuzminki, Lefortovo, Lublin, Maryino, Nekrasovka, Nizhny Novgorod, Printers, Ryazan, Textiles, South-Town).
6. Southern Administrative District - Yua (Biryulyo Eastern, Biryulyo Western, Brateevo, Danilovsky, Donskoy, Zyablovko, Moskvorechye-Saburovo, Nagatino-Gardeners, Nagatinsky Zaton, Nagorno, Orekhovo-Borisovo North, Orekhovo-Borisovo South, Tsaritsyno, Chertanovo North, Chertanovo Central, Chertanovo South).
7. South-West Administrative District - JUSA (Academic, Gagarinsky, Zyuzino, Konkovo, Kotlovka, Lomonosovsky, Obruchevsky, Northern Butovo, Warm Stan, Cherryomushki, South Butovo, Yasenevo).
8. Western Administrative District - Company (Vnukovo, Dorogomilovo, Krylatskoye, Kuntsevo, Mozhaisky, Novo-Peredelkino, Ochakovo-Matveyevskoye, Avenue, Vernadsky, Ramenki, Solntsevo, Troparo-Nikulino, Fillevsky Park, Fili-Davydkovo).
9. North-West Administrative District - SZAO (Kurkino, Mitino, Pokrovskoye-Streshnevo, North Tushino, Strogino, Top Multi-Longs, Shchukino, South Tushino).
10. Zelenograd administrative district - Zelao (Kroikovo, Matushko, Savelovka, Silino, Old, Kryukovo).
11. Novomoskovsky Administrative District
12. Trinity Administrative District
Autoinformer PAO MGTS:
The autoinformer will propose to translate the phone into the tone mode by clicking the "Star" button (*) and click the number you need the menu item.
- Advertising or information;
- 1 - to connect MGTS;
- 3 - Technical questions;
- 0 - for connecting to a specialist;
- 9 - Repeated listening to information.
The time of the autoinformer is 1 minute 20 seconds (09/22/2016) further goes on automatic forwarding to a specialist !!! Time Waiting for a specialist depends on the time of day and load on line !!!
- Information and waiting time may change on the autoinformer of the Unified Contact Center.
Tip: After dialing, listen to all the information and in the end automatically translates to the operator, while not by pressing any numeral selection number.
Reference and Information Center
Contact center
Consult on any subject associated with telephony, Internet and television;
Get informational and technical support;
Learn about the presence of debt and payment methods;
Connect and disable additional services;
Learn about the promotions and conditions of their holding.
July 3, 1882
1909
1932
1970
1980
- MGTS providing a telephone connection Olympic Games. About 80,000 phones were installed, 350
Read completely
July 3, 1882 - The foundation of the Moscow City Telephone Network. On this day, the opening of the first hand telephone station of the Gileland system of Bella in the house of the merchant Popova on Kuznetsk Bridge was held.
1909 - The first payphones are installed.
1932 - Created a free reference service "09", in 1937 - the term of the exact time "100".
1970 - installed the first automatic international Communications Moscow-Berlin-Prague-Warsaw.
1980 - MGTS provided with telephone communication Olympic games. About 80,000 phones were installed, 350 payphones, more than 15,000 channels and direct communication lines were organized. The reference service "09" during the games served foreigners in English, French, German and Spanish.
1982 - The opening of the MGTS Museum, which is considered one of the best corporate museums on the history of communication in Russia. The unique exhibit is the operating model of the first machine PBX, commissioned in 1930. Made into the Guinness Book of Records as ATS, which has worked longer than all in the world.
1986 - The first fiber optic communication line is 8.7 km long.
1989 - Two joint ventures have been created: AMT (MGTS- "Teleenokia", Finland) and "Comstar" (MGTS-Ji-Pi, United Kingdom).
1992 - MGTS has become a state enterprise. First cEO - V. F. Vasilyev. In memory of Vasilyev, an annual MGTS Award of his name was established, which is awarded to the best innovators of the company.
1994 - State enterprise MGTS has been transformed into an open joint stock company.
2002 - Conclusion to the market of broadband Internet access services.
2004 - Start replacing analog numbers on digital.
MGTS and MTU Intel CJSC implemented a revolutionary project "Stream" project to connect to the network using ADSL technology, which came to replace the switching access and secured guaranteed Internet speeds with a free telephone line. For the year, more than 100,000 users connected to the Internet "Stream", which led to a decrease in the cost of Internet traffic and made the Internet available mass service.
2006 - Single contact center began work. Expanding the range of services related to mobile systems communication: call forwarding from home mobile phone, Sending and receiving SMS messages from a landline phone.
2007 - introduced unlimited tariffs On the broadband Internet access service.
2008 - MGTS connected to its network more than 400 special payphones for wheelchair disabled.
2011 - as a result of the reorganization of Comstar-UTS OJSC in the form of accession to MTS OJSC, the PTS of MGTS OJSC, which belonged to OJSC Comstar-UTS and a component of 55.7% of the authorized capital of MGTS OJSC, in the order of universal succession, MTS " The digitalization of the communication network has been completed, as a result of which the opportunity to save in Moscow telephone number When changing the place of residence.
2012 - MGTS began construction of a new fiber-optic high-speed network modern technology GPON and announced a transformation strategy from a traditional telecom company in a multiservice operator through the development of new services based on Internet access.
2013 - the company received a license of a virtual operator (Mobile Virtual Network Operators, MVNO).
2014 - Start Sales Services mobile communications with the provision of MGTS SIM cards based on mother's company MTS. Batch offers are expanded to four services: broadband internet access, fixed telephony, digital TV, mobile communication. MGTS first among large operators brought to the market the Internet tariff at a speed of up to 500 Mbps. On the network of the company installed Internet traffic recognition systems Deep Packet Inspection (DPI), which allows you to analyze various data transfer settings and manage a certain type traffic.
2015 - The company has completed the reconstruction of its own data network, to replace copper communication lines for fiber optic software using GPON technology. According to the company, its GPON network covers 3.9 million or 95% of Moscow apartments. MGTS brought into a massive and corporate market new intellectual services for home management, office and city: "Video surveillance" and "Security alarm".
2016 - The company has a separate business area - domestic services under the MGTS brand: electrician, plumbing, small household repair, assembly of household appliances and cleaning of premises.
Technical support of the telecommunications provider MGTS is a 24-hour service service service that works through a universal contact center. In the list of it functionality Enters the widespread consulting of the clients of the company on a wide range of issues relating primarily for financial and technical aspects. In addition, operators hot line accept applications for connecting additional servicesAs well as in real time process calls with complaints of Muscovites regarding the quality of communication.
About technical support service
The Universal Contact Center was opened by PJSC "Moscow City Telephone Network" in 2006, combining the scattered service providers into a single whole. At its base, MGTS has implemented a system of operational service of calls using a tone set developed by the largest SITRONICS IT company. This mechanism allows you to optimize subscriber appeals, distributing them in separate areas: connecting services, financial issues, repair work, etc.
In 2012 as part of the replacement hardware And the subsequent abandonment of copper wires in favor of the fiberboard the contact center was upgraded. This made it possible to significantly reduce the waiting time of the response employee from 1 minute to 15-30 seconds. Moreover, today for the services of the contact center, more than 50 thousand MGTS clients are resorted daily, among which Internet users, stationary telephone owners, mobile subscribers, as well as fans of digital television.
List of phones
To contact the service mGTS support You must call one of the proposed rooms:
- from the city - (495) 63 - 60 - 636;
- from mobile - 0636.
In addition, the provider was assigned a pair of hot lines, thanks to which you can:
- learn the balance of the personal account - (495) 70 - 74 - 455;
- inform the operator about the quality of the services provided - (495) 70 - 07 - 777.
For MGTS subscribers, all calls to the contact center, including round-the-clock hotline, completely free.
Back call
Clients of Moscow citys telephone networkswho use digital television and the Internet, while not fixed or mobile subscribers can order a callback of the support service operator on the official website.
- Go to the address - http://mgts.ru/home/help/ask/.
- Leave your contact phone number.
- Decide on the subject matter.
- Made in detail in detail the question you are interested in.
- Confirm that you are a person, not a robot by choosing a color-based color.
- Click on the "Send" button.
These options can also use subscribers of any russian operatorswho will need consultation of MGTS specialists.
Reviews about MGTS technical support
Egor - 24 years old (Moscow):
For the past two years I work in the contact center. Frame fluidity is pretty large-scale, which is not the most favorable way affecting the quality of service. However, in the light of the last events - the collapse of the course, the situation has changed dramatically. Many employees began to truly go out to their workplace.
Requirements here are very high, conversations are recorded. So if someone comes to the operator, then he will have to report to the bosses, and there before dismissal.
Finally, I will share one little secret. If you want to speed up the process of resolving your question, do not agree to the standard phrase "we will call you back, and demand to remain on the line up to the clarification of all the circumstances of the established problem.
Andrey - 28 years old (Chekhov):
Coordination of MGTS support service leaves much to be desired. When I ordered the Internet using GPON technology, I asked to additionally connect digital TV. But after an hour I changed my mind, respectively, I reported to the operator. The specialist who came to the challenge brought with him a TV tuner and began to force me to accept this "gift" in aggressive form. In general, I had to call back to the contact center, whose specialists later made clarity to our conflict with the installer! European quality quality standards here and does not smell.
Svetlana - 23 years (Lyubertsy):
In general, I am pleased with the technical support service of Moscow city telephone networks. But, on the basis of the experience of numerous appeals, I got the impression that there were some passing people along with high-class specialists.
Once I had to order online settings on a Chinese mobile phone running android. By calling the operator, he informed me that there is no automatic settings for such a smartphone model. Consequently, all the necessary configurations I made myself under the dictation of this employee, but I did not work. After 30 minutes, by contacting another specialist of the same contact center, I was sent without any difficulty automatic settings. In order for you to understand, such cases occur with enviable regularity.
Lyudmila - 19 years old (Moscow):
I call the support service - everyone understands there, complaints are accepted. And a sense, if I'm already sitting with a broken modem for a second week?
The answers of the operators are also surprised, they have for all cases of life or "We have technical failures", or "free specialists on this moment not. At the first opportunity, we will contact you. " And so already 10 days in a row.
Thus, the quality of service of the MGTS contact center, taking into account all positive and negative parties, is still necessary to improve. And if there is no questions in the hardware, then the human factor definitely spoils the picture. Therefore, raising the qualifications of subscriber support staff - the priority task of the management of the telecommunications giant.
