An integral part of a large office is organizing telephone connection- it is convenient, practical and cheap. In this article, our experts will tell you how to install a mini-PBX in your office.

What is a mini-PBX for?

Mini-ATS allows you to organize telephone communication in small and large offices, as well as in a store. The essence of a mini-PBX is that you can connect a certain number of city telephone lines to it, and besides, you can also organize intra-office communication, where each user will have his own internal number. You can connect regular models to mini-PBX landline telephones as well as cordless telephones and faxes. We will tell you more about the settings of the mini-PBX below, but for now let's move on to organizational issues and its installation.

Before starting any work, it is necessary to make calculations. First of all, determine how many telephones need to be connected in the office and where they will be installed. This plays a key role in the choice of the PBX base station itself: the number of connecting internal telephones, the number of supported city numbers and the number of settings. When this question is thought out, you will need to choose a base station for a mini-automatic telephone exchange. As a rule, base stations are used for mini-PBX Panasonic that come with branded phones of this company, and they, in turn, support all the functionality of the database. And we also want to note one nuance: you need to choose a mini-PBX with a reserve of numbers, that is, not end-to-end, since if you need to install an additional phone, it will have to be connected in parallel to any number, which is not very good. Your mini-PBX should have a supply of at least 2-3 numbers. You can also pay attention to mini-automatic telephone exchanges, which allow you to freely expand the connection options for both internal subscribers and city numbers.

Installation of mini-automatic telephone exchange

The site experts recommend installing a power source for the mini-automatic telephone exchange. uninterruptible power supply... For what? In the event of a power outage, the mini-automatic telephone exchange will simply turn off, and you will not be able to use either the intercom or the city one, and you will not even be able to call the electrical service. An uninterruptible power supply will enable the mini-ATS to work for several hours without providing a central power supply. In addition, the UPS will keep the voltage drops in the power grid, which will have a positive effect on the operation of the mini-automatic telephone exchange.

The base of the mini-automatic telephone exchange is installed at the central point of the office, in an accessible place. To begin with, you need to lay a telephone line from the city automatic telephone exchange to the place where the mini-automatic telephone exchange will be installed, after which connectors are put on the ends of the cable. When the city lines are installed and ready for connection, we proceed to the installation of the mini-automatic telephone exchange itself.

It is recommended to lay a separate line of the electric cable to power the mini-automatic telephone exchange. When the line has been supplied, we fix the base of the mini-automatic telephone exchange. To do this, you need to make a hole in the wall and drive in the dowels there and screw the screws into them, on which the mini-ATS is fixed.

Setting up a mini-PBX

Now with regard to setting up a mini-PBX. The PBX can be configured via a computer, both locally and remotely. To do this, you will need to install a disk with software, which is included in the package of delivery of the mini-automatic telephone exchange.

First you need to give each extension a number. When the internal numbers are set, we redirect the connected city numbers to specific internal phones, so that each number has its own phone. It is worth noting that any employee can redirect a call from his city number to his employee, that is, to his internal phone, although he will have his own city number. This is a great advantage of a mini-PBX, since the caller will not be forced to call back to another number, and you simply redirect his call to the right employee.

Some models of mini-automatic telephone exchange have the ability to work with mobile operators, for this you need to connect a GSM gateway to the mini-automatic telephone exchange, into which a SIM card of any operator is inserted. Customization mobile operator in mini-ATS is also done through a computer.

If necessary, set up an answering machine, this function is available for all numbers and is very useful in business so as not to lose potential customers.

That's all, actually. The instructions for the mini-automatic telephone exchange always describe how to configure the device and how to install and connect it.

To create and upgrade corporate network communication can be used by a virtual PBX. With its help, it is easy to build and optimize all communication processes for business.

On the basis of a Virtual or mini-PBX, you can combine all communication channels into one: from ordinary calls and notifications about customer and partner calls in messengers to creating automatic tasks in an integrated CRM or ERP system.

The advantages of IP telephony for the office:

line availability for receiving and making calls;

the ability to connect an unlimited number of internal numbers for employees free of charge;

the ability to use a connection to connect subscribers both via a regular telephone network and on the basis of an IP network;

high quality and stability of communication without interruptions in the connection, noise, interference and other defects that can interfere with comfortable communication;

extended functionality virtual IP-PBX, especially when using the integration of virtual telephony with customer relationship management systems (CRM and ERP), not to mention traditional tasks (receiving and transmitting faxes, saving conversations and forwarding calls);

lack of reference to the location of the office;

the ability to connect dynamic call tracking to track the effectiveness of advertising.

* - uninterrupted operation of communication is guaranteed when routing calls only through the networks of our company (without switching to / from the network of partners) and in case of force majeure.

Cloud PBX - reliability and innovation

Cloud telephony - modern platform for companies with any state, including those with remote employees (working outside the office). Has great success with business in Moscow and other cities of Russia.

Virtual PBX is a full-featured telephony service, the technical base of which is based on the duplication of all infrastructure elements, which guarantees uninterrupted operation and data storage, including call records. Optimal cost, the ability to integrate with other business tools and expanding functionality make it possible to use an innovative product every day.

You can use a cloud PBX in the office without any phones at all - a computer or laptop connected to the Internet is enough: all resources are actually at the provider. The number will also be virtual, that is, without being tied to an office. You can connect and configure a Virtual PBX completely remotely.

Connection in 3 hours

The selected number will be available for receiving calls immediately after the conclusion of the contract

Lack of binding to address

No wires, no hassle with moving or opening new points of presence

Favorable rates

Connection of a number from 0 rubles, payment for a number from 250 rubles / month, minute of conversation from 0.42 rubles.

High reliability

UIS communication infrastructure guarantees stable operation - no more than 15 minutes of downtime per month *

Easy connectivity of possibilities

It is easy to connect and disconnect functionality and pay only for the tools and capabilities used

Technical support 24/7

And a personal manager for comfortable work with telephony, Virtual PBX and other tools

Possibilities of a virtual PBX for business

Online Stores

Automation of order processing

Call centers

Operator control and call distribution

Service companies

Tracking all stages of customer interaction

Financial institutions

This is a great solution for companies that value mobility. IP telephony can work from anywhere in the world and does not require changing the phone number. Cloud telephony allows you to make any settings up to the scenario of choosing a specific operator when the specified conditions are met in the Personal Account, which makes Virtual PBX a very flexible tool that adapts to any needs and tasks.

Connecting smart telephony from UIS allows you to use various tools: a call from a website (sitephone), a lead generator and an online consultant. With their help, the company can provide customers with additional communication channels. Connecting a Virtual PBX is an important step for business growth.

Telephone communication is a tool for building interaction between company employees and a means of communication with customers. Virtual PBX for business shows excellent performance.

Virtual PBX for business it should be understood as telephony organized via the Internet. With minimal investment and further costs, it provides an extensive package of basic and additional functions contributing to the improvement of the performance of organizations.

Such a system is distinguished by advanced functionality, but its implementation does not require the purchase and installation of expensive equipment. As a result, you can easily organize a highly productive call center that is fully tailored to your specific needs.

To order modern telephony, it is suggested to turn to the help of real professionals - the company "Canmos". There is an excellent basis for high-quality and stable provision of services, which is proved by big amount satisfied customers.

Virtual PBX for business is a communication service that allows you to organize telephone communication in a company. Even if the organization has several sites in different cities and even countries. They can be combined into a single telephone network companies using the Internet.

A single telephone network based on a virtual PBX for business allows employees to talk over the phone with each other using a short number free of charge, which greatly contributes to cost savings.

Virtual PBX for business has the functionality of an office PBX and allows you to receive communication services from the provider in full. Canmos telephony makes many daring desires possible.

The huge possibilities of modern IP-telephony will be actively introduced into life today: free telephone conversations with subscribers, calls from the site to the office without a telephone, telephone calls using a number with the call back function.

PBX price for business

To order telephone communication for business, decide on the choice of a PBX and call the phone number indicated on the website, or fill out the feedback form.

Benefits of choosing a virtual PBX for small businesses

Virtual PBX for small business is becoming the right choice due to its merits:

• excellent quality - achieved using optical cable and high-tech equipment;
• multichannel - the number of channels and numbers is unlimited;
• mobility - there is no binding to a specific place, so changing office is no longer a problem;
• statistical data - detailed reports on calls and calls made with the possibility of their further analysis;
• video conferencing - saving time and maximum convenience during negotiations;
• simplicity of management - easy administration, carried out remotely using clear interface;
• integration - integration with the site for the purpose of additional customer acquisition and sales growth. Calls made over the Internet will be free of charge for both parties;
• dial-up - telemarketing is carried out in automatic mode, provides call redirection to the voice menu;
• security - effective protection, preventing the actions of intruders and the safety of information;
• customer service is carried out automatically thanks to the use of a clear voice menu that redirects the subscriber to the employee he needs. Receiving faxes becomes equally useful. It is carried out to the specified address Email... It is also possible to send them.

Choosing a virtual PBX for small business opens up an opportunity to really save on negotiations. They will be free within the network. Such benefits will be of interest to organizations that are just starting their activities without a lot of free funds. Each employee gets his own short and easy-to-remember number. There will be no additional costs for communication between separate branches located in different cities.

Connecting a virtual PBX for small business directly in practice is very fast. This does not require the purchase of expensive equipment, which contributes to significant savings in money. The provider's specialists cope with all stages in a short time frame. Subsequently, there are no difficulties in the process of using the system. It is easily customizable using an intuitive interface. If necessary, you can always contact the support staff working around the clock. They are ready to advise on all issues, promptly resolve the issues that have arisen for stable and correct work.

Easy connection of a virtual PBX

At Canmos, every customer is valued. For the maximum convenience of customers, a clear cooperation scheme is provided. You can leave a request for connection on the website. All that is required for this is to fill out a small form, indicating your coordinates. After that, employees are promptly contacted for additional clarifications.

The subsequent stages involve the selection of the optimal package that suits the parameters and cost. Then the connection and configuration for specific tasks is carried out. Having gained access to your personal account, you can start using the system.

The provider, which has been in the market for a long time, has managed to earn a good reputation for providing high quality services. Achieving this result is helped by high level professionalism, the use of high-tech equipment. All the latest advances in telephony are monitored for further practical application in order to offer customers only the best.

There are several types of PBX to choose from. The conditions for each package remain favorable. The telecom operator compares favorably with its competitors, offering excellent quality for a reasonable price.

Contacting "Canmos" is a convenient way to create a functional telephone network, achieving excellent results, without making any special efforts with minimal financial costs!

Connect a virtual PBX for business - a highly effective, convenient and cost-effective tool for its development!

Fast connection of a virtual PBX for business

Order PBX

ATC, automatic telephone exchange the name of the manager of the elements of the telephone network. Modern communication combines many different networks, programs and technologies, telephone communication and the Internet are integrated into IP-telephony.

Management of modern communications is carried out by software products installed on universal computer equipment, a modern PBX can be called a telephone server with full responsibility. The telephone server (TFTP) sends the phones control codes: passwords, encryption codes and many other data for successful network operation. In a modern telephony network, telephone traffic, signaling, data, video are transmitted. Hardware and software complex for organizing telephone communication, modern solution... A modern automatic telephone exchange provides telephone communication for all subscribers connected to it, both among themselves (internal network) and with telephones around the world. Our PBX allows you to connect phones using the Internet. You can install the phone program on any computer, buy an IP-phone - connecting to an IP-PBX will take no more than 15 minutes. Telephone communication over the Internet has a number of advantages: fast connection, connection of IP-phones from anywhere on the Internet.

The advantages of telephony over optical cables: high reliability, the highest quality of telephone conversations.

ATC can be divided into several groups according to purpose and performance. By execution: hardware, software and hardware, software. By designation and execution: virtual, cloud, IP-PBX, mini-PBX, office, corporate, operator.

A virtual PBX allows each subscriber to connect up to 100 IP-phones for free, paying a monthly subscription fee and MG / MN. This way of organizing telephone communication allows the company to save significant funds, to organize high-quality telephony using optical cables and the Internet.

Cloud PBX creates several virtual PBXs that can be managed by different administrators. Cloud PBX has a much higher performance, allows you to connect up to 5 thousand subscribers and manage one or several independent user groups.

IP-PBX is a PBX program (asterisk, freeSWITCH) installed on a server platform. Configurable for specific tasks - security, call flow rule. The disadvantage is the need to maintain and maintain a qualified system administrator.

Our PBX

A modern automatic telephone exchange, hardware and software complex consists of a program and a computer with specially selected equipment ( hardware) high reliability. High quality ATC from a reliable telecom operator - the best solution for your business. We offer: seven automatic telephone exchanges of your choice, telephony and CRM.

We discuss the installation of a corporate and operator telephone exchange with each client in advance on an individual basis. We purchase equipment and prepare programs for the tasks of the company.

A full-fledged telephone connection is an important condition for the productive and profitable work of companies. Modern technologies will help to provide it, they are distinguished by ease of connection, versatility and economy. To order a modern communication, it is proposed to contact a trusted company - "Canmos", which employs highly qualified specialists and uses advanced technologies.

Automatic telephone exchange, it is designed to transmit a signal from one telephone to another. This allows you to receive a call, conduct telephone conversations.

Telephone systems are evolving rapidly today. Enormous opportunities are used for their work. global network... This allows you to significantly reduce overall material costs while achieving greater functionality, gaining advanced settings, ease of management and ease of use.

When required modern communication in Moscow, you can choose the most suitable type for specific requests, satisfying with functionality and cost. The most popular types today are:

• virtual telephone system - the work is based on the use of IP-telephony technology, which allows you to get a huge list of necessary and useful options with little material costs. They all head to prompt decision business issues, improving the quality of service, allowing you to bring the organization to a new level of development, significantly improve many indicators;
• cloud PBX allows you to create several virtual ones that can be managed independently. Cloud creates several groups of subscribers (phones) that work with different city phone numbers as telephone exchanges located on different equipment;
• office - ideal for organizing communication in the office. With its help, you can easily receive many calls without losing a single customer, creating all the conditions for a rapid growth in sales. The employees themselves, receiving short numbers, will be able to immediately resolve everyday issues by communicating with each other. Workers unite not only workers in one building, but also in other departments, representations. All this becomes real with the use of the Internet;
• mini-PBX is an economical option suitable for small businesses. When choosing it, at a low cost, you can easily solve the issue of high-quality communication, using all the functionality to the maximum. The system will delight you with flexibility of settings, team control, as well as many options;
• corporate - provides telephone conversations between different departments and within the network. Provides for the use of the required list additional services... Intellectual ability promotes high efficiency and usability;
• IP-PBX creates a telephone network, maintains communication with subscriber (connected) telephones via IP protocol;
• operator's room - based on innovative technologies allowing with small investments get a fully functioning system with a wide range of options, demonstrating stable and correct operation.

After getting acquainted with the features and purpose of each type, you can decide. Professional advice from experts will also help in this. They are ready to answer all questions. When working with clients, an individual approach is practiced. This means that all wishes are taken into account. Appropriate options are offered for specific tasks.

Virtual stations have become especially common today. No wonder, because their indisputable advantages make such a choice fully justified. They are managed using your personal account. You can go to it on the official website of the service provider. All information is indicated here, and users can make the appropriate adjustments, perform all the required operations, set the required options, and also solve many other questions. Management does not have a high level of complexity, it does not take much time.

The automatic secretary shows itself perfectly in business. He successfully copes with several questions at once. These include receiving calls. In the future, they are redirected according to the specified scenarios. If necessary, you can leave information. The redirection function becomes very useful when the line is busy. Due to this, customers are not lost, they are provided with answers to all questions that arise.

A modern server (TFTP) can significantly reduce the material costs required for negotiations. This is facilitated by free communication between office employees. They are encouraged to use internal numbers. They are short and easy to remember. Another plus is the organization of negotiations between branches located in different places. As a result of effective interaction, all issues will be resolved easily, without taking much time, provided that there are significant savings due to low tariffs.

The only condition that is required is a permanent connection to the worldwide network. By the way, "Canmos" will also help with this issue, because the provider specializes in providing this category of services as well. Here you can choose the most suitable package that suits the connection speed, technologies used, as well as prices and other conditions.

Together with the station, excellent internal and external communication is organized. Thanks to its good power and excellent performance, there are no problems with conversations. Subscribers can always get through. They are redirected to the employee they are interested in. Also, the employees themselves communicate with each other without any problems.

To achieve this result, it is necessary to correctly configure the settings. So, employees are divided into certain groups... The optimal number of lines is intended for them. Calls are sorted according to the specified settings. The system automatically allocates free lines for subscribers. This feature eliminates interruptions and allows you to contact the desired subscriber without delays, without wasting time on tedious waiting or numerous chimes.

IP telephony provides its own characteristics regarding the operation and the basic principle of operation. The station itself is located on a server: on the server of a provider specializing in the provision of this category of services, on a server on the Internet or on a server in the subscriber's office. Its setting is carried out taking into account specific requests customer. Special protocols are designed to transfer information, including multimedia and voice messages. Provided that the PBX is located directly on the server of the telecom operator, there is no need to purchase expensive equipment, and the connection is very easy and fast, requiring only the appropriate settings.

Modern PBX

The systems in use today are becoming an accepted standard that companies cannot do without. The most popular type of station is IP. They are indispensable for small, medium and large businesses. In each case, an optimal package of services is selected, functionality that allows you to solve the full scope of the tasks.

Modern PBX has a clear operating principle. It includes a server, a certain number of phones, and the gateways required to connect to the networks. Contacting a provider to order services allows you to quickly resolve the issue of connection, without resorting to complex work and without purchasing expensive equipment. Such attractive features contribute to significant savings.

The main advantages of choosing are:

• scalability - there are no problems with expansion, which makes it easy to add new phones and service a large number of subscribers;
• extended functionality - in addition to the basic options, it is proposed to use a large number of additional ones. As a result, even more issues are resolved. In practice, the functions of call forwarding, voice menu, call recording and much more become useful;
• ease of management - provided by a simple interface in which you can easily perform all the required actions;
• setting - carried out by many parameters. The necessary characteristics are set for using the system with maximum benefit;
• profitability - connection and subsequent use is inexpensive;
• promptness of connection - all settings are carried out in a short time frame;
• quality - negotiations become as comfortable as possible due to stable quality;
• safety - use modern technologies provides a high level of security.

Distinctive feature modern automatic telephone exchanges the presence of an auto attendant function is favored. With its help, the process of automating the reception of calls takes place. It is intended to be used for corporate purposes, becoming indispensable for different organizations, differing in size, specialization and direction of activity. In each case, it significantly speeds up the performance of many tasks, and the quality of service reaches a new level.

The need to use an automatic secretary is related to the need to reduce the workload on employees, as well as to reduce their total number, which makes fixed costs significantly lower. Work is carried out intelligently, according to predefined settings, without requiring the use of expensive equipment.

For many organizations, in order to grow their business, it is important to solve two main questions:

• improve the efficiency of employees;
• improve the quality of service.

This will help modern PBX, having all the required for this technical specifications and functionality. Thanks to the convenient communication between employees, they will be able to quickly resolve all business issues that arise every day. The system unites different departments, employees working remotely, who are on a business trip. All this significantly increases their performance indicators.

Another issue is quality communication with customers, which is an important condition for organizing a high level of service. Potential buyers can easily call the company. The telephone line allows you to simultaneously receive a large number of calls, so no one will be left unattended. A clear voice menu with appropriate prompts will help you contact the required department. A pleasant greeting and musical accompaniment make it possible to form a good impression of the organization itself from the very first moments of contacting it.

Our advantages

Telephony provider

For every client

Individual approach

work experience

More than 15 years

Office in CAD

All services

Telephony

WebRTC, Call Back

The best prices

PBX protection

Deep packet inspection

We use

Innovate experience

Telephone communications

Optics, TLS

ATS Moscow

There is an active business life in the capital. There are many companies operating in different fields of activity. It is important for all of them to overcome the high level of competition, reach a new level, and increase profitability. Achieving such results will require a competent approach to business organization. An important condition is a highly efficient communication system that provides quality service and constant interaction of the entire team.

For all the tasks listed above, you will need a multifunctional and correctly configured ATS Moscow. You should order its connection from a trusted provider offering high-quality and stable services at a reasonable cost.

System connection is required for many questions:

• reduction of fixed costs for calls, including calls to other cities and countries - calls are much cheaper due to the offer of attractive tariffs;
• unification of the entire team - the system promotes effective interaction between individual employees, as well as different branches, representative offices, regardless of their location;
• mobility - anywhere you can connect with the right employee to carry out daily tasks. There are no problems when changing office space, because the move will not require thinking about the connection, it will remain unchanged.

The list of options inherent in systems is incredibly extensive. Most often used in practice:

• "Smart" call processing - reception and further redirection is carried out at an intelligent level, taking into account the specified parameters;
• auto attendant - automatically accepts calls, processes them promptly, without involving a large number of employees;
• voice menu - following simple and clear prompts, you can easily reach the employee he needs, who will advise on emerging issues;
• recording - telephone conversations are recorded. Subsequently, the stored information becomes very useful. Its careful study creates conditions for resolving conflict situations, assessing the activities of employees, the level of quality of service;
• reports - statistics and other information are provided on the conducted negotiations.

This is just a small fraction of the huge opportunities that open up with the use of the system. All of them directly in practice were appreciated by Canmos customers. Immediately after the implementation of the system, its benefits are felt due to the improvement of many indicators. Management is easy, does not involve any complications, and connection does not take much time.

The flexibility of settings allows you to enter all the required values ​​for the main parameters, to successfully cope with the entire volume of tasks. In the future, the choice of this option will also allow you to experience significant savings, because negotiations will cost an order of magnitude cheaper, subject to excellent quality and stable work. The telecom operator's clients receive a combination of the main advantages - excellent quality at a reasonable price, which makes cooperation profitable from all sides.

Order an efficient and multifunctional ATS Moscow with phone numbers in codes 499 and 495!

PBX functionality

Intelligent PBX

Distribution by telephones incoming calls are set by the administrator in the PBX interface (dialplan).

Security

Deep packet inspection, HTTPS, management from specified IP addresses.

New technologies in PBX

WebRTC telephony, Call Back.

Separate control

Each administrator manages his own user group.

Greetings when calling

Any voice file is installed for each subscriber.

Statistics, reporting

The administrator can get any reports on the received and made calls of his user group.

Conferences

You can create conference groups for more than 3 parties.

Video calls

PBX allows you to connect video telephones.

Integration with CRM

Integration with various database management systems.

Telemarketing

Implementation of automatic dialing to subscribers with subsequent call routing.

Fax Server

Receiving faxes to E-mail. Sending from a computer.

PBX connection, provider

To resolve the issue with the organization of effective telephone communication, you will need PBX connection... In this case, you will initially have to decide on the provider that provides the services. Today, there are many organizations operating on the market, each of which offers its own terms of cooperation, a certain list of services provided and prices. In practice, it is important to get a high-quality connection with low material costs. Such benefits are provided to everyone who has chosen the telephony provider "Canmos".

The provider has been working in its field for many years. During this time period, the organization has shown itself to be excellent, responsibly approaching its work, providing high-quality services. This is facilitated by:

• the use of advanced technologies, including cloud ones;
• use of modern equipment with excellent characteristics and advanced functionality;
• attraction of highly qualified specialists with extensive experience, responsibly related to the performance of professional duties;
• round-the-clock support service, promptly resolving all emerging issues.

When working with customers, an individual approach is practiced. The company understands perfectly well that each of them has his own wishes and requests. For this reason, different service packages are offered to choose from, differing in terms of conditions and prices. Individually selected optimal packages to get the required list of options by investing in the planned amount.

The main selection criteria are:

• number of external and internal ports;
• used equipment and technologies;
• list of options and additional services;
• price.

Anyone who plans to connect to a PBX will be able to familiarize themselves with the list of services provided and the packages offered on the website conveniently. A lot of relevant information is published here, including about the main areas of the company's activities, current prices, and so on.

If you have any questions, when additional clarifications are required, you can contact the staff. Convenient methods are proposed for this. For example, on the website you can order a call back by filling out a short form. At the indicated contact numbers, managers promptly call back to answer all questions. It is also easy to leave a request for ordering a service on the site. All that is required for this is to fill out a short form, indicating the requested information in it.

The PBX is connected in a short time frame, and it is being evaluated very soon. Cooperation is carried out according to a simple and understandable scheme. It includes several basic steps:

• application - you can inform about your intention to order the service through the website or by calling the company at the specified contact phone numbers;
• discussion of details with the manager - informing about existing wishes;
• selection of a tariff - selection of a package that suits all parameters and functionality;
• providing access to your personal account - entering all the required settings and getting started.

Just a few simple steps - and the customer receives a modern, multifunctional, stably working system that allows him to successfully solve everyday work issues. Improve the quality of service, as well as actively develop the business as a whole.

Security

SBC (S ession B order C ontroller - session border controller) carrier-class equipment (software or hardware), ensures the security of carrier NGN networks.

Automatic telephone exchange

When high-quality, functional, but inexpensive communication is required, the best solution will become automatic telephone exchange... They may refer to different types, but the most popular are virtual ones. Their popularity is associated with the main advantages that distinguish favorably given type from others:

• fast connection without purchasing expensive equipment, laying cables;
• flexibility of customization for specific questions;
• many basic and additional options for highly efficient use;
• efficiency in connection and further operation.

The choice becomes economically justified. Together with it, negotiations within the network between employees will be free. Each of them has its own short number... Calls to other cities and countries will become much cheaper. Savings on them will be up to 80%. This figure indicates a significant economic benefit that all customers of the provider receive. In addition, in the large number of packages presented, it is easy to pick up optimal views for a specific budget and assigned tasks. Professional advice from employees who are ready to help everyone with a choice will help in this.

A significant advantage of a virtual system is its extended functionality:

• intellectual qualities;
• ease of management with division into separate user groups;
• Call Back;
• WebRTC technology;
• clear voice menu;
• greetings;
• detailed reports and provision of statistical information;
• integration with CRM;
• distribution of incoming calls according to the specified settings;
• holding conferences;
• connection of video telephones;
• faxes;
• telemarketing.

Communication organized with the help of new technologies and the Internet is characterized by high quality and security. At the same time, it does not require large financial costs, which contributes to significant savings for the company. The decision becomes justified, optimizing the constant expenses of the company, creating all the conditions for its rapid development, improvement of the main indicators, the productivity of the team.

An equally important result achieved in practice concerns the improvement of the quality of service. This in turn contributes to expanding the customer base, retaining loyal customers, and improving profitability, which is the ultimate goal for entrepreneurs.

On the base automatic telephone exchange a full-fledged call center is being organized, which allows specialists from different departments to communicate, as well as simultaneously receive a large number of calls. Together with him, in the near future, you can evaluate the remarkable results, build a good impression of the organization itself.

The station improves the performance of the company by providing basic statistical information. In particular, this concerns the number of negotiations, their duration and other information. Recording of negotiations becomes no less useful, thanks to which it is easy to monitor the work of the team, evaluate the quality of service, and make the required changes to the activity if necessary.

To get all the benefits listed above, it is important to seek the help of a trusted provider who responsibly approaches their work, clearly fulfilling all obligations to each of the clients.

Canmos is a company that is ready to offer such benefits to everyone, which is proven by many positive feedback and a good reputation. Here each of the clients will find an extensive list of services provided with consistently high quality at reasonable rates, an attentive and round-the-clock support service, professional advice on all issues that arise. This makes it possible to add up exclusively the most pleasant impressions of cooperation, to achieve excellent results directly in practice.

Connect a multifunctional PBX from a reliable provider on attractive terms for the development of your business! Leave your application today to get a ready-made solution soon!

Quickly connect PBX

Order PBX		The manager will call and help with the choice		We will provide a PBX, get started

Order PBX

Also connect office PBXs (the number of connected PBXs is not limited).

Since setting up your PBX connection via Rest API does not depend on Bitrix24, but is completely configurable in third party application, we will not consider these connections - this is detailed on the download page for these applications in Marketplace24.

Consider Integration with a PBX via a SIP connector.

Work logic SIP Connectors next:

1. When committing outgoing call Bitrix24 will try to connect to the server you specified in the section Outgoing calls number settings forms, and, having logged in with a username / password, make a call.
2. For admission to the portal incoming call you need to create a trunk on your IP-PBX with the parameters that are provided to you in the section Incoming calls number settings form, and send all incoming calls to the PBX to this trunk.

There are no special technical requirements for the PBXs to be connected, except for the support of the SIP protocol. You can always try to connect any operator. If it works according to SIP standards, there should be no problems with its work.

To test the functionality, free minutes for outgoing calls are available to you. The number of free minutes and the term of the active license are displayed on the page in the section Telephony.

If after testing you are satisfied with the work of the service, and you are going to use the PBX for outgoing calls, you need to pay for the license by clicking Pay for module connection for outgoing communication.

Note:

1. The license for the SIP connector is purchased for the entire Bitrix24. That is, if you will connect more than one SIP PBX to your Bitrix24, then you do not need to buy an additional SIP connector.
2. The license for the SIP connector is purchased separately, i.e. it is not tied to the Bitrix24 Telephony account.

To process calls, in addition to the settings in Bitrix24 and in the PBX itself, you will need to configure the settings on firewall(firewall) of your local network.

Settings in Bitrix24

Let's consider setting up an office PBX using an example Asterisk... To configure the PBX, data is taken from the block Incoming calls:

Creating a trunk

In the configuration file for SIP channels in Asterisk sip.conf you need to create a record of the following form:

Dtmfmode = rfc2833; instead of your_account, you must use the name of your account in field Server address(see illustration above). fromdomain = your_account type = friend host = your_account; as the value of the fields of the user type, the value of the field is used Login fromuser = asterisk username = asterisk; the value of the field is used as the password value Password secret = mypass insecure = port, invite contex = contex-internal disallow = all nat = yes allow = ulaw & alaw

In this entry, you only need to change the values ​​for the domain, password and the nat parameter, which is set to yes / no, depending on whether you use NAT or not.

Let's give a sample of settings according to the data from our example above:

Dtmfmode = rfc2833 fromdomain = ip.b24-6864-1386141129.bitrixphone.com type = friend host = ip.b24-6864-1386141129.bitrixphone.com fromuser = sip9 username = sip9 secret = ********** ********* insecure = port, invite contex = contex-internal disallow = all nat = yes allow = ulaw & alaw

Attention! Previously, in the settings of your PBX, it was used in the field Server address incoming instead of ip (for example: incoming.b24-6864-1386141129.bitrixphone.com). You can continue to use this designation further, but the telephony module will work much slower. Better to change to ip.

Sip reload

Setting up calls from Asterisk to Voximplant

You need to create your dialplan in advance in the Asterisk config file extensions.conf... The dialing plan determines the handling and routing of incoming and outgoing calls. File extensions.conf controls the behavior of all connections passing through the PBX.

When drawing up your recruitment plan, you need to write the command:

Dial (SIP / voximplant / $ (EXTEN))

In this case, the call will arrive in Bitrix24 as a call to the number to which it originally came in Asterisk.

You must draw up a dialing plan yourself, because each company has its own logic for passing a call. For this, there is the Asterisk documentation, or you can contact partners with the appropriate competence.

The settings are applied by the command in the Asterisk console:

Dialplan reload

Local network firewall settings

By default, port 5060 is used for SIP, and ports 10000-20000 for media (RTP). Port 5060 can be either TCP or UDP - it depends on existing settings local network.

Usually for SIP it is important that outgoing traffic is allowed (from a PBX for example), and incoming connections will work automatically. RTP is usually used as UDP (so that data continues to flow if packets are lost).

The ports themselves can be configured in the PBX properties: whatever is set there, this must be opened in the firewall as well.

Attention! PBX setup for the boxed version of Bitrix24 should be done after configuring the module to work with cloud telephony